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Application Development Team Lead at a tech services company with 10,001+ employees
Real User
The initial setup is quite simple and user-friendly to perform
Pros and Cons
  • "The process creation."
  • "There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values."

What is most valuable?

  • The process creation
  • Task creation
  • User management
  • Task allocation
  • Rich UI and third party integration

The above features have helped me to build a successful application.

How has it helped my organization?

It has reduced the time a human spends in completing the jobs using spreadsheets and other traditional methods.

What needs improvement?

There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values, which need to be revisited, as they do not sometimes function properly. However, this is a rare scenario.

For how long have I used the solution?

Seven years.

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IBM BPM
November 2024
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What do I think about the stability of the solution?

No, it is highly stable.

What do I think about the scalability of the solution?

No.

How are customer service and support?

I would give their technical support an eight and a half out of 10 as a rating.

Which solution did I use previously and why did I switch?

No, I did not previously use a different solution.

How was the initial setup?

The initial setup is quite simple and user-friendly to perform.

What's my experience with pricing, setup cost, and licensing?

I am unclear about the pricing and licensing as I do not deal with such matters. I only develop things from the tool.

Which other solutions did I evaluate?

Not applicable to me.

What other advice do I have?

If you are looking for a product which should be capable of handling SOA principles, third-party integration, and effective user management, I highly recommend this product for you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user743025 - PeerSpot reviewer
Expert BPM Developer/BPM Architect with 5,001-10,000 employees
Real User
Saves time in QA team communication and collaboration

What is most valuable?

  • Very easy test management
  • Good import/export features
  • Very good JIRA integration
  • Great customer support
  • Good report templates, which are very easy to use.

How has it helped my organization?

  • Shortened time for test management 
  • Saved time in QA team communication and collaboration

What needs improvement?

  • Import/export of attachments 
  • Transfer of attachments to/from JIRA

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Not at the moment.

What do I think about the scalability of the solution?

Not at the moment.

What other advice do I have?

Currently, I am using the latest cloud version on my current project. On previous projects, I have used in-house solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM BPM
November 2024
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,562 professionals have used our research since 2012.
AhmedGhareeb - PeerSpot reviewer
TETRA & GSM Engineer at a government with 201-500 employees
Real User
Flexible and helpful with automation but the GUI needs to be improved
Pros and Cons
  • "The most valuable feature is the ability to customize your rules and put them inside the tool."
  • "The configuration is not that easy, and the initial deployment took three months."

What is our primary use case?

I mainly use BPM to automate our internal workflows.

How has it helped my organization?

BPM helps us with automation and with assigning and delegating tasks.

What is most valuable?

The most valuable feature is the ability to customize your rules and put them inside the tool. I also think BPM is easy to do development on.

What needs improvement?

An area for improvement would be the user interface of the portal itself.

For how long have I used the solution?

I've been using IBM BPM for around four years.

What do I think about the scalability of the solution?

BMP is scalable both horizontally and vertically.

How was the initial setup?

The configuration is not that easy, and the initial deployment took three months. I'd give my experience with setting up a rating of three out of five.

What about the implementation team?

I used a third-party team to implement.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite high, I would rate it two out of five.

What other advice do I have?

I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1386273 - PeerSpot reviewer
Development Team Lead at a tech services company with 1,001-5,000 employees
Real User
Has good APIs and push notifications
Pros and Cons
  • "I like the APIs and the BPM coach is a good tool. But if I had to pick one, it would be the API."
  • "The debugging needs improvement. There is some confusion surrounding the debugging."

What is our primary use case?

We use IBM BPM for AC Kronos process management to use for calls and users. 

What is most valuable?

I like the APIs and the BPM Coach is a good tool. But if I had to pick one, it would be the API.

The push notifications are also good. 

What needs improvement?

The debugging needs improvement. There is some confusion surrounding the debugging.

They should also improve the APIs.

For how long have I used the solution?

I have been using IBM BPM for four months. 

What do I think about the stability of the solution?

It is scalable. No bugs or glitches. 

We don't use it in the production systems right now. We're just using it in the pilot mode. 

What do I think about the scalability of the solution?

Our teams work on scalability and I think it is good. It's based on IBM vSphere, and the scalability is good.

It's used by around 10,000 people and around 15 developers.

How are customer service and technical support?

IBM's technical support is not enough. We don't get good responses from technical support.

How was the initial setup?

The initial setup was straightforward. It's automatic, then you compress it.

It took us around one day to install it. 

What other advice do I have?

My advice would be to use an open-source solution. It would be more valuable than IBM. Our company is based on IBM. IBM is good for our needs but I wouldn't recommend it for an old age company. An open-source product would be better. 

I would rate IBM BPM an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user743001 - PeerSpot reviewer
BPM & Middleware Specialist at a tech services company with 201-500 employees
MSP
Ability to add Java code as embedded .jar increases solution's flexibility, though UI could be simpler
Pros and Cons
  • "The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
  • "IBM BPM uses JavaScript as a programming language for the server-side. I don’t know why it’s not Java, as it’s more powerful and the JavaScript part is translated into Java anyway."

What is most valuable?

The possibility to add Java code as embedded .jar, that increases the flexibility of the solution.

How has it helped my organization?

BPM products are there to optimize the business flows in mid to large organizations. IBM BPM does that pretty well. Currently we use it for the automation of virtual machine provisioning in private clouds.

What needs improvement?

  • The user interface builder could be more powerful and easier to use.
  • The real-time process reporting functionality is limited to human activities – there is no visibility over the system tasks.
  • IBM BPM uses JavaScript as a programming language for the server-side. I don’t know why it’s not Java, as it’s more powerful and the JavaScript part is translated into Java anyway.
  • Sending complex data from the user interfaces to the server side is not achieved easily.

For how long have I used the solution?

Three years, constantly.

What do I think about the stability of the solution?

No, stability is good, even with hundreds of new process instances per day.

What do I think about the scalability of the solution?

Scalability depends greatly on the application server, WebSphere Application Server in this case. I haven't encountered any issues so far.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
Buyer's Guide
Download our free IBM BPM Report and get advice and tips from experienced pros sharing their opinions.