IBM BPM Reviews

We use BPM in order to process the entire data flow between our different applications to enable the data steward to take actions on some of the data quality issues. 

It was implemented last year. We have been in production a couple of months now. We have a team of data stewards who look at different data to determine and enable our master data management within the bank.

We implemented a couple of different workflows targeted towards different actions. For example, we have an MDM, the master data management platform. We have different clients' profiles coming in from different sources. So, sometimes we will get duplicates, and sometimes we get suspect duplicates. We implemented those workflows to trigger different actions, so the data steward can fix the data or take a human action to move the process forward.

IBM BPM is integrated into the master data management platform, so the MDM advanced edition. They are coupled together right now. 

It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and taking actions on data issues quickly.

Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using.

We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it will be some functionality that the current software does not offer, but we are not at this stage yet.

We still have a couple of issues that we are working on right now. Mostly on the configuration side of the tool, and it has been about a month that we have been working to stabilize the platform.

It is not relevant for IBM BPM.

We are in contact with IBM technical support and labs. We deal with external firms, who develop a couple of workflows that we use. We are trying right now to solve the stability issues.

We have a team who worked initially on defining the solutions, getting the business needs, and getting all the technical documentation for it to be implemented. I personally managed the development team to develop these workflows and put them into production.

It was not hard to set up. It was more tweaking and optimization going forward, but the initial setup was not an issue.

With these workflows, there are people like the data steward who work on them, so it is not really initiating new workflows. There were workflows that already existed, but maybe in an old fashioned way.

This tool fits within the data strategy at the bank. It was part of our roadmap that we worked on for the last couple of years. It was at the right time. It was for the right context as you need a sponsorship from the business and from the Chief Data Officer, so all those things came together to move forward with BPM, MDM, and different platforms.

It was a combination of an IBM partner and IBM support. We have an IBM partner, who works with us to develop and implement the tool. We work with IBM support too for the whole configuration and the infrastructure side of it.

It is an automated optimized way to ensure the quality of our data and staying synced to our old platform.

At the bank, we have several tools from IBM, so it came up as part of a bundle/package.

The interesting part is the integration of this tool within other IBM tools. It makes it easier to implement and maintain later on. I would definitely recommend it from this point of view.

I would say that I like its GUI designer the best. Using it, I have created elegant, user-friendly, and performant end-user graphical interfaces that allow end users to complete their tasks in the most enjoyable and easy way.

We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about it.

Installation and configuration could be simplified. Performance on large scale requirements could also be improved.

Five years.

Not really. Not that I can remember.

No. Scalability is actually a strong point of IBM BPM because it is designed to run on IBM WebSphere which can be scaled up easily if required.

IBM technical support is great. Customers can receive very good support from business partners too.

We did have experience with other solutions such as Appian, jBPM, Activiti BPM. We switched to IBM BPM primarily because we had customer demand for that product, and it has been that way since.

Like I said, IBM BPM installation and configuration, migration, and upgrading can be a bit complex because you need to deal with a large set of data that involves databases. And product metadata always needs to be in good shape.

Usually, it's best for customers to start out with the Express edition to understand and see what value the product provides. Then they can upgrade to Advanced if their requirements increase and they know how to use the product properly. Starting out with Express can also help reduce the cost for adopting the product.

Yes. Appian, jBPM, Activiti BPM, Camunda, Bonita BPM, Pega BPM.

This product is fully capable of enabling organisations to achieve business process improvement goals. Although, like any software project, IBM BPM can fail if you're not doing it right.

You must have business buy-in before a BPM project can start. A BPM project will be more likely to be successful if executives understand and appreciate the value it can provide.

Also, you need a strong partner to help with the technical stuff; building up a satisfactory IBM BPM solution requires skill.

We use the solution for multiple business processes and its quality of service feature.

The solution's most valuable features are usability and integration with other IBM products.

They should include coaches or forms from the back end. We get multiple forms as many implementations are involved, and attaching them to the business processor via phone takes a lot of work. The implementation process could be more accessible.

They should make the integration between BPM and RPA easier. We can have a systematic process using RPA.

We have been using the solution for four years.

I rate the solution's stability as a seven as we face issues with the snapshots in the processor.

The solution is scalable, as adding many offline and online servers is easy. We have 100-200 customers using the solution.

The solution's initial process is straightforward for professionals. It is complex for basic users.

Our team provides application support and administers the operations for BPM administrator.

The solution is highly-priced.

I compared the solution with Oracle BPM. The solution is better than Oracle as it's very stable and robust. With its help, you can easily develop, publish, and deploy your work.

It is a good solution overall. I rate it as an eight.

We have four clients that use this solution. We use IBM BPM for business processes. 

The price and the overall installation process could be improved. 

I have been using this solution for a couple of years. 

IBM BPM is both scalable and stable.

The technical support is fine. 

The initial setup takes three days. It can be a bit complex. 

We have two admins that handle all maintenance-related issues.

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.

The power to understand and automate processes. 

It allows the business to make changes going forward. It gives them a bit more power and accountability for some of their processes.

The business would like to use the product with a lot less IT and equipment involvement.

Initially, we were using the cloud solution for BPM. As we keep building up the versions, it has become a better solution for us. There were some things we stumbled stumbled upon that we would have expected a bit more advanced information from IBM, but we are now more informed.

We are going to try out a hybrid solution: on-premise and cloud. So, we will see in the future about how scalable it is.

We were building isolated solutions using SharePoint or other tool. So, it seemed to make a bit more sense to say, “Can we use something that's more of an industry standard tool to utilize?"

The initial setup was straightforward, especially on the cloud.

We used an IBM partner for installation.

Implementing and automating business workflows.

We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated.

It is running okay, though we have experienced a little instability lately.

We have been experiencing bad performance and instability. 

We can scale by increasing the infrastructure which is currently running. 

We are receiving good assistance from the technical support.

We previously used the very early workflow engine from IBM. 

IBM BPM is a more modern tool than what we used before. 

The initial setup was a combination of straightforward and complex.

We implemented with IBM's help.

Contact IBM and let them help with the process.

• Workflow implementation
• It follows BPMN notation.
• Quick to automate workflows. Allows for quick design and build of the workflow.
• Strong integration capabilities in both Standard and Advanced version.
• In-built ECM capabilities as well.

It introduces process orchestration with adherence and process optimization into the organization. Also, it provides visibility and insight into the process within an organization.

• Development of user interfaces
• Load time (performance) of the user interfaces

I have used this solution for nine years.

• Product is pretty stable, if sized correctly with the right platform architecture.
• Even the version migrations have improved and simplified for IBM BPM 8.5.x.

No.

Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers.

Unfortunately, I am an infrastructure SME and architect. This question would be more related to development team and business process team.

There is a lot of room for improvement of the dashboards.

Started with v7.5.0 in 2011, but a few months later we updated it to 7.5.1. I have been working with IBM BPM since 2011.

Yes, v7.5.1 was the worst. v8.0.3 started to be more stable, but still complex to update. v8.5.6 is more reliable but we faced lot of problems with some development issues.