We use the solution for multiple business processes and its quality of service feature.
Digital Transformation Expert at areebah
Scalable solution as adding many offline and online servers is easy
Pros and Cons
- "Its most valuable features are usability and integration with other IBM products."
- "The initial setup process is complex for basic users."
What is our primary use case?
What is most valuable?
The solution's most valuable features are usability and integration with other IBM products.
What needs improvement?
They should include coaches or forms from the back end. We get multiple forms as many implementations are involved, and attaching them to the business processor via phone takes a lot of work. The implementation process could be more accessible.
They should make the integration between BPM and RPA easier. We can have a systematic process using RPA.
For how long have I used the solution?
We have been using the solution for four years.
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What do I think about the stability of the solution?
I rate the solution's stability as a seven as we face issues with the snapshots in the processor.
What do I think about the scalability of the solution?
The solution is scalable, as adding many offline and online servers is easy. We have 100-200 customers using the solution.
How was the initial setup?
The solution's initial process is straightforward for professionals. It is complex for basic users.
What about the implementation team?
Our team provides application support and administers the operations for BPM administrator.
What's my experience with pricing, setup cost, and licensing?
The solution is highly-priced.
Which other solutions did I evaluate?
I compared the solution with Oracle BPM. The solution is better than Oracle as it's very stable and robust. With its help, you can easily develop, publish, and deploy your work.
What other advice do I have?
It is a good solution overall. I rate it as an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of IT System Integration at a financial services firm with 10,001+ employees
Stable but pricier than similar solutions
Pros and Cons
- "IBM BPM is stable."
- "I believe that if the license were cheaper, it would have a greater impact."
What is our primary use case?
We were using IBM BPM as part of our business automation solution. It was used to assist in automation during our RPA implementation.
What is most valuable?
IBM BPM is stable.
What needs improvement?
We didn't do a more thorough investigation to figure out which features were missing. We just decided to go with a more programmatical approach.
For how long have I used the solution?
We only used IBM BPM for a very short time—something like a year—and we decommissioned it already.
What do I think about the scalability of the solution?
I cannot say how scalable IBM BPM is. It was stable, but we did not need to scale it. We have 7,000 employees total. However, since the solution is automated, there are no actual users — just automated tasks. So it would be equivalent to 10 or 15 users or something like that.
How are customer service and support?
We probably contacted IBM support at some point in time, but we had no issue with BPM.
Which solution did I use previously and why did I switch?
We had been using Drools for some other BPM implementations.
What's my experience with pricing, setup cost, and licensing?
We had a yearly license. I believe that if the license were cheaper, it would have a greater impact.
What other advice do I have?
I rate IBM BPM seven out of 10. I would say it's an option to consider, but I wouldn't recommend it since we've switched to another tool.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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DevOps Engineer at Integrity
Provides us with full visibility and insight relating to managing business processes
Pros and Cons
- "IBM BPM is both scalable and stable."
- "The price and the overall installation process could be improved."
What is our primary use case?
We have four clients that use this solution. We use IBM BPM for business processes.
What needs improvement?
The price and the overall installation process could be improved.
For how long have I used the solution?
I have been using this solution for a couple of years.
What do I think about the scalability of the solution?
IBM BPM is both scalable and stable.
How are customer service and technical support?
The technical support is fine.
How was the initial setup?
The initial setup takes three days. It can be a bit complex.
What about the implementation team?
We have two admins that handle all maintenance-related issues.
What other advice do I have?
I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Group Manager at a insurance company with 10,001+ employees
Provides the power to understand and automate processes
Pros and Cons
- "Provides the power to understand and automate processes."
- "The business would like to use the product with a lot less IT and equipment involvement."
What is our primary use case?
The power to understand and automate processes.
How has it helped my organization?
It allows the business to make changes going forward. It gives them a bit more power and accountability for some of their processes.
What needs improvement?
The business would like to use the product with a lot less IT and equipment involvement.
What do I think about the stability of the solution?
Initially, we were using the cloud solution for BPM. As we keep building up the versions, it has become a better solution for us. There were some things we stumbled stumbled upon that we would have expected a bit more advanced information from IBM, but we are now more informed.
What do I think about the scalability of the solution?
We are going to try out a hybrid solution: on-premise and cloud. So, we will see in the future about how scalable it is.
Which solution did I use previously and why did I switch?
We were building isolated solutions using SharePoint or other tool. So, it seemed to make a bit more sense to say, “Can we use something that's more of an industry standard tool to utilize?"
How was the initial setup?
The initial setup was straightforward, especially on the cloud.
What about the implementation team?
We used an IBM partner for installation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Development Manager at a financial services firm with 10,001+ employees
We can scale by increasing the infrastructure. Though, we have been experiencing bad performance and instability.
Pros and Cons
- "We are receiving good assistance from the technical support."
- "We can scale by increasing the infrastructure which is currently running."
- "We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated."
- "We have been experiencing bad performance and instability."
What is our primary use case?
Implementing and automating business workflows.
We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated.
It is running okay, though we have experienced a little instability lately.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have been experiencing bad performance and instability.
What do I think about the scalability of the solution?
We can scale by increasing the infrastructure which is currently running.
How are customer service and technical support?
We are receiving good assistance from the technical support.
Which solution did I use previously and why did I switch?
We previously used the very early workflow engine from IBM.
IBM BPM is a more modern tool than what we used before.
How was the initial setup?
The initial setup was a combination of straightforward and complex.
What about the implementation team?
We implemented with IBM's help.
What other advice do I have?
Contact IBM and let them help with the process.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Project Manager at a tech services company with 10,001+ employees
Allows for quick design and build of the workflow
What is most valuable?
- Workflow implementation
- It follows BPMN notation.
- Quick to automate workflows. Allows for quick design and build of the workflow.
- Strong integration capabilities in both Standard and Advanced version.
- In-built ECM capabilities as well.
How has it helped my organization?
It introduces process orchestration with adherence and process optimization into the organization. Also, it provides visibility and insight into the process within an organization.
What needs improvement?
- Development of user interfaces
- Load time (performance) of the user interfaces
For how long have I used the solution?
I have used this solution for nine years.
What do I think about the stability of the solution?
- Product is pretty stable, if sized correctly with the right platform architecture.
- Even the version migrations have improved and simplified for IBM BPM 8.5.x.
What do I think about the scalability of the solution?
No.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Architect and SME IBM BPM at a financial services firm with 10,001+ employees
Responsive Portal and Process Federation Server offer unified worklist but dashboards could be better
Pros and Cons
- "Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers."
- "There is a lot of room for improvement of the dashboards."
What is most valuable?
Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers.
How has it helped my organization?
Unfortunately, I am an infrastructure SME and architect. This question would be more related to development team and business process team.
What needs improvement?
There is a lot of room for improvement of the dashboards.
For how long have I used the solution?
Started with v7.5.0 in 2011, but a few months later we updated it to 7.5.1. I have been working with IBM BPM since 2011.
What do I think about the stability of the solution?
Yes, v7.5.1 was the worst. v8.0.3 started to be more stable, but still complex to update. v8.5.6 is more reliable but we faced lot of problems with some development issues.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr BPM Developer
Process Modelling, simulation and optimization, integration make this a good choice
Pros and Cons
- "Process Modelling, simulation and optimization, integration, UI components."
- "User Interface components could be further refined to enhance and extend customizations dictated by end clients."
What is most valuable?
Process Modelling, simulation and optimization, integration, UI components.
How has it helped my organization?
I have had the opportunity to work with various organizations that can be categorized as medium to large scale. Was able to successfully deliver process optimization and system integrations that helped the customer increase their ROI and improve their process performance many times over.
What needs improvement?
User Interface components could be further refined to enhance and extend customizations dictated by end clients.
For how long have I used the solution?
Nine years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
Highly scalable, product offer two flavors: Standard and Advanced. Both these versions can be customized to support high-availability, scalable servers.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Really, I have no idea about prices, but product stability plus other advantages and service should be valued.