IBM BPM Reviews

We use it for human resources and insurance companies, who use it for their recruitment processes. It has been performing well.

Our clients use it for recruitment. There is a big recruitment process for each department. When they recruit somebody, the IBM BPM solution has a work process:

• If he is commercial, rent him a car or a phone.

• If he is only technical, there is a process to have a desk or a laptop.

We use BPM in conjunction with IIB, IBM Integration Process.

• It provides value. 
• Reduces time.
• Simplifies processes.
• Names are correct during the recruitment process.

We need process monitoring. It is somewhat complex to monitor all the processes which work.

Stability is perfect.

Scalability is perfect.

We have not used IBM technical support.

Our clients were previously using Excel sheets for processes. It has changed their whole life as now the processes are all automated.

It is easier than WPS, which used to be the BPM product. IBM BPM is easier to implement, easier to deploy, and easier for the business people in the company to use the processes. 

We implement the solution on behalf of our clients.

Previously, there were human errors when they entered names. Sometimes, when they ordered a laptop for somebody, they ordered it two times because the first time the system did not acknowledge the order under the incorrect name. Then, they did not know it when through and received two laptops. They ended up having to return one of them, and this had a cost. 

This is why the product's ROI is so quick. 

We help our clients select three products, then afterwards we work with them to select a solution. Other than IBM, our clients often choose Bonitasoft, which is an open source product, and TIBCO BPM.

Most important criteria when selecting a vendor:

• A proof of concept
• Our certification of IBM products
• Our added value on these solutions
• Other customers' recommendations.

Implementing and automating business workflows.

We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated.

It is running okay, though we have experienced a little instability lately.

We have been experiencing bad performance and instability. 

We can scale by increasing the infrastructure which is currently running. 

We are receiving good assistance from the technical support.

We previously used the very early workflow engine from IBM. 

IBM BPM is a more modern tool than what we used before. 

The initial setup was a combination of straightforward and complex.

We implemented with IBM's help.

Contact IBM and let them help with the process.

We have four clients that use this solution. We use IBM BPM for business processes. 

The price and the overall installation process could be improved. 

I have been using this solution for a couple of years. 

IBM BPM is both scalable and stable.

The technical support is fine. 

The initial setup takes three days. It can be a bit complex. 

We have two admins that handle all maintenance-related issues.

I would absolutely recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of nine.

Process automation.

• Traceability
• Fewer humans errors.

The integration layer is powerful in the advanced version.

It should have a more powerful and faster form builder, also the license is complex using PVUs.

Excellent but some network latency should be prevented for development since Web Process Designer is collaborative and distributed

Very good! horizontally and vertically

no

We use BPM in order to process the entire data flow between our different applications to enable the data steward to take actions on some of the data quality issues. 

It was implemented last year. We have been in production a couple of months now. We have a team of data stewards who look at different data to determine and enable our master data management within the bank.

We implemented a couple of different workflows targeted towards different actions. For example, we have an MDM, the master data management platform. We have different clients' profiles coming in from different sources. So, sometimes we will get duplicates, and sometimes we get suspect duplicates. We implemented those workflows to trigger different actions, so the data steward can fix the data or take a human action to move the process forward.

IBM BPM is integrated into the master data management platform, so the MDM advanced edition. They are coupled together right now. 

It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and taking actions on data issues quickly.

Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using.

We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it will be some functionality that the current software does not offer, but we are not at this stage yet.

We still have a couple of issues that we are working on right now. Mostly on the configuration side of the tool, and it has been about a month that we have been working to stabilize the platform.

It is not relevant for IBM BPM.

We are in contact with IBM technical support and labs. We deal with external firms, who develop a couple of workflows that we use. We are trying right now to solve the stability issues.

We have a team who worked initially on defining the solutions, getting the business needs, and getting all the technical documentation for it to be implemented. I personally managed the development team to develop these workflows and put them into production.

It was not hard to set up. It was more tweaking and optimization going forward, but the initial setup was not an issue.

With these workflows, there are people like the data steward who work on them, so it is not really initiating new workflows. There were workflows that already existed, but maybe in an old fashioned way.

This tool fits within the data strategy at the bank. It was part of our roadmap that we worked on for the last couple of years. It was at the right time. It was for the right context as you need a sponsorship from the business and from the Chief Data Officer, so all those things came together to move forward with BPM, MDM, and different platforms.

It was a combination of an IBM partner and IBM support. We have an IBM partner, who works with us to develop and implement the tool. We work with IBM support too for the whole configuration and the infrastructure side of it.

It is an automated optimized way to ensure the quality of our data and staying synced to our old platform.

At the bank, we have several tools from IBM, so it came up as part of a bundle/package.

The interesting part is the integration of this tool within other IBM tools. It makes it easier to implement and maintain later on. I would definitely recommend it from this point of view.

I would say that I like its GUI designer the best. Using it, I have created elegant, user-friendly, and performant end-user graphical interfaces that allow end users to complete their tasks in the most enjoyable and easy way.

We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about it.

Installation and configuration could be simplified. Performance on large scale requirements could also be improved.

Five years.

Not really. Not that I can remember.

No. Scalability is actually a strong point of IBM BPM because it is designed to run on IBM WebSphere which can be scaled up easily if required.

IBM technical support is great. Customers can receive very good support from business partners too.

We did have experience with other solutions such as Appian, jBPM, Activiti BPM. We switched to IBM BPM primarily because we had customer demand for that product, and it has been that way since.

Like I said, IBM BPM installation and configuration, migration, and upgrading can be a bit complex because you need to deal with a large set of data that involves databases. And product metadata always needs to be in good shape.

Usually, it's best for customers to start out with the Express edition to understand and see what value the product provides. Then they can upgrade to Advanced if their requirements increase and they know how to use the product properly. Starting out with Express can also help reduce the cost for adopting the product.

Yes. Appian, jBPM, Activiti BPM, Camunda, Bonita BPM, Pega BPM.

This product is fully capable of enabling organisations to achieve business process improvement goals. Although, like any software project, IBM BPM can fail if you're not doing it right.

You must have business buy-in before a BPM project can start. A BPM project will be more likely to be successful if executives understand and appreciate the value it can provide.

Also, you need a strong partner to help with the technical stuff; building up a satisfactory IBM BPM solution requires skill.

• Compliance with the BPMN 2.0 standard
• Great out-of-the-box ECM integration
• Small learning curve
• Superb version control

It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had.

The new web-based IDE has plenty of room for improvement. The constant switch between Eclipse and its web versions can be annoying and confusing.

More than five years.

In general terms, the platform is stable. Though lately, we've had many issues after installing the most recent fixpacks (Cumulative Fix 2017.06). This is something we were not used to.

From a system architecture point of view, the product is quite robust; deploying applications, adding/removing nodes, load balancing, and recovery mechanisms are tasks well supported by the technologies upon which IBM BPM is built.

It's mainly focused on the banking use case, specifically the retail banking business.

I find the process design and UI design to be the most valuable features. Because they are common in working with the product.

The options for customization could be improved. More customization using your own code would be beneficial.

I have been working with this solution for 12 years. 

It is a stale solution. I would rate the stability a seven out of ten. 

I would rate the scalability a seven out of ten. It suits our use cases well, so it's adequate.

We have around a thousand end users using this solution. 

The response time is a bit slow. The quality of customer service and support is good on average, but there's room for improvement.

Neutral

It's a simple setup.

We deployed it ourselves. 

Overall, I would rate the solution a seven out of ten. There is some room for improvement. 

I would recommend it. It's easy to use and implement.