IBM BPM Reviews

Automating business processes to reduce the amount of people in the business.

For example, when policy participants go on pension, then we automate the process by sending letters automatically, setting reminders, etc.

By automating several tasks, we have already reduced a lot of work for the business.

We made the transformation to agile. Altogether with BPM, it is the total package.

Ease of use.

Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once. 

Stability is mostly good.

Scalability is pretty good.

Technical support is pleasant to work with and always available.

We already had a bunch of WebSphere applications running, and have competence in it. BPM running on WebSphere allowed us not to have to build a completely new support team.

The initial setup was complex.

It was setup mostly by IBM.

At the moment, due to a takeover, we are evaluating between TIPCO and BPM (which we love).

Build in phases, then extend afterwards, piece by piece.

The Process Portal provides access to most heritage capabilities and introduces many new features, such as a mobile-ready user interface, the ability to edit and share saved searches, and support for federated environments.

Simple processes and automation.

Business areas.

I have used various versions of this product: v6.2, v7.0, v7.5, v8.5, v8.5.6, and v8.5.7.

No.

No.

• Compliance with the BPMN 2.0 standard
• Great out-of-the-box ECM integration
• Small learning curve
• Superb version control

It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had.

The new web-based IDE has plenty of room for improvement. The constant switch between Eclipse and its web versions can be annoying and confusing.

More than five years.

In general terms, the platform is stable. Though lately, we've had many issues after installing the most recent fixpacks (Cumulative Fix 2017.06). This is something we were not used to.

From a system architecture point of view, the product is quite robust; deploying applications, adding/removing nodes, load balancing, and recovery mechanisms are tasks well supported by the technologies upon which IBM BPM is built.

We use this solution for the implementation of loan processes for banking and financial institutions.

This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters.

This solution has many valuable features, including:

• Timer-based escalations and SLA implementation.
• Team filter service to identify and assign to an approperiate set of users based on branch, location, product, scheme, loan amount approval limit, etc.
• Process portal provides a single place to access the tasks for different process.
• Lazy loading of sections.
• State-of-art controls in the user interface.
• Easy and quick implementation of web services.
• Easy and quick implementation of Java integrations.
• Easy and quick implementation of connecting/calling database using in-built integration services.

Some of the areas that could use improvement in this solution are:

• It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly.
• It should have proper controls for mobile phones and tablets, which enable their access and use flawlessly.
• It should provide in-built services to handle the CSHS Javascript error exceptions.
  
• It should provide in-built tools for proper monitoring, purging, archival, etc.
• There should be proper tools for code management, such as code compare and code merge.

We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable and very robust.

I don't know. I think the stability of the product is its most valuable feature.

This solution is very stable.

We have at least 1,000 users.

We have received very good technical support.

We tried several solutions, but after testing them out, this is the solution we have used for over ten years. Ten years ago, BPM was not so advanced, but IBM was the best at that time, so we chose IBM because it was a good asset. It was a good strategy to follow.

We have several customers with different companies, like banks and hospitals, so it depends on the target, the project, and what features they want to implement. A typical project might need three to nine men per year to deploy.

We have our implementation team. We have an integration team and our consultant is Portugal IBM.

Yes. I don't remember which ones. One that we evaluated was Oracle BPM and another one was from a company that doesn't exist anymore.

We care about technology and support because support is very important and a BPM is not easy to implement. The concept may be easy but the implementation is not, and it depends on a lot of customer requirements. You need to have a very good support team, both functional as well as technical. The tool itself is not the most important factor.

I would rate this solution as seven out of ten.

It's mostly about the process designing and the additional features with IBM BPM, with the tester coach wherein you can interact with the interface while you're designing the process.

We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients.

It's under performance, maybe the moving from one activity to other activity, or one process step to other process step takes awhile. It can be because of the database thing, so it's to do with the database processing. If the processing gets better, it would be more efficient.

Around three years.

It is a stable product, and there's quite a lot of support from IBM.

When you start implementing a new BPM in your organization, there's some questionnaires that have to be submit to IBM and IBM gives the hardware specs according to that. The performance and the load have to be taken by the system.

I would give them a seven out of 10. The organization that I'm associated with is an IBM partner, so we have priority support.

The initial is not complicated, and it's not easy; It's medium.

No, we were clear with what product we were going to go with based on our research.

When compared to other BPMs, it's very efficient for the developers to develop and deliver on time with an effective process.

It's a solid product. It covers most of the pain points for clients.

It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients. It's too complex, but it's suitable for the enterprise level.

I've been using this solution for 10 years.

It's stable. We haven't had any issues.

With the business process tool, it needs to be customized according to what the clients want. So, complexities will be there.

The pricing is high.

I would rate this solution 7 out of 10.

Helped our organization move from paper work to automated work.

• Reach with Integration Adapters
• Support for adding custom Java code

• The product is extremely complex to use and administrate.
• It can definitely be improved in terms of performance and stability.
• Process versioning was tricky, not straightforward.

Under load, the server crashes and many of the applications become lost. You have to handle this manually. In some cases, we had to resubmit the applications from start.

Server crashes under heavy load.

Customer support is good.

The first level of tech support does not provide much assistance. You need the ticket to reach a high level to start to see results.

No previous solution.

Very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated.

Sometimes, after updates, the modules did not work and we had to remove the application and deploy as new.

Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.

My advice to others looking into implementing this product is "Don't."