IBM BPM Reviews

Helped our organization move from paper work to automated work.

• Reach with Integration Adapters
• Support for adding custom Java code

• The product is extremely complex to use and administrate.
• It can definitely be improved in terms of performance and stability.
• Process versioning was tricky, not straightforward.

Three to five years.

Under load, the server crashes and many of the applications become lost. You have to handle this manually. In some cases, we had to resubmit the applications from start.

Server crashes under heavy load.

Customer support is good.

The first level of tech support does not provide much assistance. You need the ticket to reach a high level to start to see results.

No previous solution.

Very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated.

Sometimes, after updates, the modules did not work and we had to remove the application and deploy as new.

Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.

My advice to others looking into implementing this product is "Don't."

• Process diagram in process designer
• Task management
• Process instance progress stages
• Dashboard and view
• Process portal and process manager

Good for managing tasks and it has also helped save revenue.

Faster task loading to groups and users is needed.

I've used it for six months.

No, it's very easy and can be deployed in less than 15 minutes.

Yes, sometimes there is a latency with the tasks flow, based on the table space.

Not in terms of users, but in terms of tasks there were issues.

Customer Service:

7/10.

Technical Support:

8/10.

We previously used Tibco BPM.

It was a little complex.

We used a team from IBM to implement the solution.

7/10.

We also evaluated Tibco BPM.

It is a good product for task management and task allocations.

We are consultants and integrators. We are also a partner of IBM. We implement IBM BPM in financial institutions for automatic support, process automation support, process digitalization, and process management. Our business cases are all around financial markets.

One of the reasons for adopting this solution ten years ago was its ease of use. It had a lot of off-the-shelf functionality, and it did not need to be developed specifically for the project that we were implementing. That was the main reason for adopting it in the beginning.

IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed.

One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM.

I have been using IBM BPM for around ten years. 

It is quite resilient to failure. It's a good solution in this sense.

It is quite scalable.

For common day-by-day support, they are good. For things that are a little bit more complicated and require highly-skilled knowledge, it can become complex and difficult to obtain support.

The initial setup is complex. It takes several months, and it requires expertise from IBM technicians most of the time.

Its initial setup could be improved. If there was a way to set it up in two or three clicks or there was a way to create a space or cloud infrastructure that can be available in several clicks, it would be a product gain. It would be nice to have something available as platform-as-a-service (PaaS) in cloud infrastructure. I don't know whether this functionality is currently available because we have stopped investing in this technology. 

It requires consultants for deployment. 

I would rate it an eight out of ten. 

It's a solid product. It covers most of the pain points for clients.

It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients. It's too complex, but it's suitable for the enterprise level.

I've been using this solution for 10 years.

It's stable. We haven't had any issues.

With the business process tool, it needs to be customized according to what the clients want. So, complexities will be there.

The pricing is high.

I would rate this solution 7 out of 10.

We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable and very robust.

I don't know. I think the stability of the product is its most valuable feature.

We've been using IBM BPM for more than ten years.

This solution is very stable.

We have at least 1,000 users.

We have received very good technical support.

We tried several solutions, but after testing them out, this is the solution we have used for over ten years. Ten years ago, BPM was not so advanced, but IBM was the best at that time, so we chose IBM because it was a good asset. It was a good strategy to follow.

We have several customers with different companies, like banks and hospitals, so it depends on the target, the project, and what features they want to implement. A typical project might need three to nine men per year to deploy.

We have our implementation team. We have an integration team and our consultant is Portugal IBM.

Yes. I don't remember which ones. One that we evaluated was Oracle BPM and another one was from a company that doesn't exist anymore.

We care about technology and support because support is very important and a BPM is not easy to implement. The concept may be easy but the implementation is not, and it depends on a lot of customer requirements. You need to have a very good support team, both functional as well as technical. The tool itself is not the most important factor.

I would rate this solution as seven out of ten.

• The simulator of process execution
• Toolkits and workspace for sharing resources
• Adapters for different technological environments
• SOA infrastructure, embedded ESB
• Backup (export) and restore (import) system (Snapshot)
• Speed and ease of deployment + governance / version management

The scenario was a process of renewal of customer contracts, the improvements were :

• Faster: industrialization of the renewal process with the automation of certain tasks and a clarified organization can handle a case 3 times faster.
• More efficient: the renewal part by weight of non-renegotiated contracts processed instantly and adjustments made possible by monitoring the real-time tasks significantly increase the capacity of quantitative and qualitative processing contracts.
• Less expensive: the time saved as well as automated controls in place to avoid human errors and double entry treatments are examples of significant gains.

The tool needs to offer more configuration options than coding options. Develop the intuitive side to reach some functionalities (help).

I used the solution for about 6 months to develop an application based on health services process.

Yes, especially integration and browser's version compatibility problems. We also had some performance issues due to the lack of technical architecture knowledge.

None

None

Customer Service: GoodTechnical Support: Intermediate

Did not use any other solution

It was complex for some of us (IT but non technical profiles)

We were the vendor team and worked with IBM

N/A (Confidential)

No

Be careful about the technical architecture and migration planning/resources

It's mostly about the process designing and the additional features with IBM BPM, with the tester coach wherein you can interact with the interface while you're designing the process.

We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients.

It's under performance, maybe the moving from one activity to other activity, or one process step to other process step takes awhile. It can be because of the database thing, so it's to do with the database processing. If the processing gets better, it would be more efficient.

Around three years.

It is a stable product, and there's quite a lot of support from IBM.

When you start implementing a new BPM in your organization, there's some questionnaires that have to be submit to IBM and IBM gives the hardware specs according to that. The performance and the load have to be taken by the system.

I would give them a seven out of 10. The organization that I'm associated with is an IBM partner, so we have priority support.

The initial is not complicated, and it's not easy; It's medium.

No, we were clear with what product we were going to go with based on our research.

When compared to other BPMs, it's very efficient for the developers to develop and deliver on time with an effective process.

UI is amazing for development, and ever since they adopted responsive UI the implementation is easier to adjust on demand.

BPM has become a backbone of our organization, handling major processes. It not only automated the key processes but also highlighted areas that require improvement and acceleration points.

Though I am quite satisfied with the product, and especially the introduction of responsive UI, I still believe that the overall development environment must be desktop based rather web based.

Since 2009.

None.

None.