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it_user742731 - PeerSpot reviewer
BPM Consultant | IBM BPM Specialist at a tech services company with 10,001+ employees
Real User
Improves my organization through ​simple processes and automation

What is most valuable?

The Process Portal provides access to most heritage capabilities and introduces many new features, such as a mobile-ready user interface, the ability to edit and share saved searches, and support for federated environments.

How has it helped my organization?

Simple processes and automation.

What needs improvement?

Business areas.

For how long have I used the solution?

I have used various versions of this product: v6.2, v7.0, v7.5, v8.5, v8.5.6, and v8.5.7.

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IBM BPM
October 2024
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user742728 - PeerSpot reviewer
BPM Consultant at a tech services company with 10,001+ employees
Real User
Deploying applications, adding/removing nodes, load balancing, and recovery mechanisms are tasks well supported
Pros and Cons
  • "Compliance with the BPMN 2.0 standard."
  • "The constant switch between Eclipse and its web versions can be annoying and confusing."

What is most valuable?

  • Compliance with the BPMN 2.0 standard
  • Great out-of-the-box ECM integration
  • Small learning curve
  • Superb version control

How has it helped my organization?

It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had.

What needs improvement?

The new web-based IDE has plenty of room for improvement. The constant switch between Eclipse and its web versions can be annoying and confusing.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

In general terms, the platform is stable. Though lately, we've had many issues after installing the most recent fixpacks (Cumulative Fix 2017.06). This is something we were not used to.

What do I think about the scalability of the solution?

From a system architecture point of view, the product is quite robust; deploying applications, adding/removing nodes, load balancing, and recovery mechanisms are tasks well supported by the technologies upon which IBM BPM is built.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM BPM
October 2024
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Solution Architect at Datamatics Global Services Limited
Consultant
Streamlines operations and improves turnaround time, but mobile support needs improvement
Pros and Cons
  • "This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters."

    What is our primary use case?

    We use this solution for the implementation of loan processes for banking and financial institutions.

    How has it helped my organization?

    This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters.

    What is most valuable?

    This solution has many valuable features, including:

    • Timer-based escalations and SLA implementation.
    • Team filter service to identify and assign to an approperiate set of users based on branch, location, product, scheme, loan amount approval limit, etc.
    • Process portal provides a single place to access the tasks for different process.
    • Lazy loading of sections.
    • State-of-art controls in the user interface.
    • Easy and quick implementation of web services.
    • Easy and quick implementation of Java integrations.
    • Easy and quick implementation of connecting/calling database using in-built integration services.

    What needs improvement?

    Some of the areas that could use improvement in this solution are:

    • It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly.
    • It should have proper controls for mobile phones and tablets, which enable their access and use flawlessly.
    • It should provide in-built services to handle the CSHS Javascript error exceptions.
    • It should provide in-built tools for proper monitoring, purging, archival, etc.
    • There should be proper tools for code management, such as code compare and code merge.

    For how long have I used the solution?

    Four years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Chief Enterprise Architect at a insurance company with 201-500 employees
    Real User
    Very stable and robust but is not easy to implement
    Pros and Cons
    • "This solution is very stable."
    • "We care about technology and support because support is very important and a BPM is not easy to implement."

    How has it helped my organization?

    We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable and very robust.

    What is most valuable?

    I don't know. I think the stability of the product is its most valuable feature.

    For how long have I used the solution?

    We've been using IBM BPM for more than ten years.

    What do I think about the stability of the solution?

    This solution is very stable.

    What do I think about the scalability of the solution?

    We have at least 1,000 users.

    How are customer service and technical support?

    We have received very good technical support.

    Which solution did I use previously and why did I switch?

    We tried several solutions, but after testing them out, this is the solution we have used for over ten years. Ten years ago, BPM was not so advanced, but IBM was the best at that time, so we chose IBM because it was a good asset. It was a good strategy to follow.

    How was the initial setup?

    We have several customers with different companies, like banks and hospitals, so it depends on the target, the project, and what features they want to implement. A typical project might need three to nine men per year to deploy.

    What about the implementation team?

    We have our implementation team. We have an integration team and our consultant is Portugal IBM.

    Which other solutions did I evaluate?

    Yes. I don't remember which ones. One that we evaluated was Oracle BPM and another one was from a company that doesn't exist anymore.

    What other advice do I have?

    We care about technology and support because support is very important and a BPM is not easy to implement. The concept may be easy but the implementation is not, and it depends on a lot of customer requirements. You need to have a very good support team, both functional as well as technical. The tool itself is not the most important factor.

    I would rate this solution as seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user745623 - PeerSpot reviewer
    IBM BPM | Front end Engineering | MonogoDB | Angular | Node.js at a tech services company with 51-200 employees
    Consultant
    When compared to other BPMs, it's very efficient for the developers to develop and deliver on time​ with an effective process
    Pros and Cons
    • "With the tester coach wherein you can interact with the interface while you're designing the process."
    • "If the processing gets better, it would be more efficient."

    What is most valuable?

    It's mostly about the process designing and the additional features with IBM BPM, with the tester coach wherein you can interact with the interface while you're designing the process.

    How has it helped my organization?

    We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients.

    What needs improvement?

    It's under performance, maybe the moving from one activity to other activity, or one process step to other process step takes awhile. It can be because of the database thing, so it's to do with the database processing. If the processing gets better, it would be more efficient.

    For how long have I used the solution?

    Around three years.

    What do I think about the stability of the solution?

    It is a stable product, and there's quite a lot of support from IBM.

    What do I think about the scalability of the solution?

    When you start implementing a new BPM in your organization, there's some questionnaires that have to be submit to IBM and IBM gives the hardware specs according to that. The performance and the load have to be taken by the system.

    How is customer service and technical support?

    I would give them a seven out of 10. The organization that I'm associated with is an IBM partner, so we have priority support.

    How was the initial setup?

    The initial is not complicated, and it's not easy; It's medium.

    Which other solutions did I evaluate?

    No, we were clear with what product we were going to go with based on our research.

    What other advice do I have?

    When compared to other BPMs, it's very efficient for the developers to develop and deliver on time with an effective process.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Services Engineer at KENAC COMPUTER SYSTEMS
    Real User
    Covers most pain points but may be too complex for entry-level clients
    Pros and Cons
    • "It's a solid product. It covers most of the pain points for clients."
    • "It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients."

    What is most valuable?

    It's a solid product. It covers most of the pain points for clients.

    What needs improvement?

    It might not be suitable for entry level clients because it comes with a huge number of modules for processing that at times might not be necessary for upcoming clients. It's too complex, but it's suitable for the enterprise level.

    For how long have I used the solution?

    I've been using this solution for 10 years.

    What do I think about the stability of the solution?

    It's stable. We haven't had any issues.

    How was the initial setup?

    With the business process tool, it needs to be customized according to what the clients want. So, complexities will be there.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is high.

    What other advice do I have?

    I would rate this solution 7 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Department Manager at a tech services company with 51-200 employees
    Real User
    Helped us move from paper to automated work, but complexity and instability are issues
    Pros and Cons
    • "The reach with Integration Adapters and support for adding custom Java code are valuable features."
    • "The product is extremely complex to use and administrate."
    • "It can definitely be improved in terms of performance and stability."
    • "Process versioning was tricky, not straightforward."
    • "Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."

    How has it helped my organization?

    Helped our organization move from paper work to automated work.

    What is most valuable?

    • Reach with Integration Adapters
    • Support for adding custom Java code

    What needs improvement?

    • The product is extremely complex to use and administrate.
    • It can definitely be improved in terms of performance and stability.
    • Process versioning was tricky, not straightforward.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    Under load, the server crashes and many of the applications become lost. You have to handle this manually. In some cases, we had to resubmit the applications from start.

    What do I think about the scalability of the solution?

    Server crashes under heavy load.

    How are customer service and technical support?

    Customer support is good.

    The first level of tech support does not provide much assistance. You need the ticket to reach a high level to start to see results.

    Which solution did I use previously and why did I switch?

    No previous solution.

    How was the initial setup?

    Very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated.

    Sometimes, after updates, the modules did not work and we had to remove the application and deploy as new.

    What's my experience with pricing, setup cost, and licensing?

    Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.

    What other advice do I have?

    My advice to others looking into implementing this product is "Don't."

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner. We provide implementation of IBM products.
    PeerSpot user
    PeerSpot user
    Performance and Fault-tolerance Architect with 1,001-5,000 employees
    Real User
    Top 5
    Faster task loading to groups and users is needed but it is a good product for task management.

    What is most valuable?

    • Process diagram in process designer
    • Task management
    • Process instance progress stages
    • Dashboard and view
    • Process portal and process manager

    How has it helped my organization?

    Good for managing tasks and it has also helped save revenue.

    What needs improvement?

    Faster task loading to groups and users is needed.

    For how long have I used the solution?

    I've used it for six months.

    What was my experience with deployment of the solution?

    No, it's very easy and can be deployed in less than 15 minutes.

    What do I think about the stability of the solution?

    Yes, sometimes there is a latency with the tasks flow, based on the table space.

    What do I think about the scalability of the solution?

    Not in terms of users, but in terms of tasks there were issues.

    How are customer service and technical support?

    Customer Service:

    7/10.

    Technical Support:

    8/10.

    Which solution did I use previously and why did I switch?

    We previously used Tibco BPM.

    How was the initial setup?

    It was a little complex.

    What about the implementation team?

    We used a team from IBM to implement the solution.

    What was our ROI?

    7/10.

    Which other solutions did I evaluate?

    We also evaluated Tibco BPM.

    What other advice do I have?

    It is a good product for task management and task allocations.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user302025 - PeerSpot reviewer
    it_user302025Consultant at a non-tech company
    Vendor

    Did you explore bizagi and ibpm ?

    See all 2 comments
    Buyer's Guide
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    Updated: October 2024
    Buyer's Guide
    Download our free IBM BPM Report and get advice and tips from experienced pros sharing their opinions.