IBM BPM Reviews

It's mainly focused on the banking use case, specifically the retail banking business.

I find the process design and UI design to be the most valuable features. Because they are common in working with the product.

The options for customization could be improved. More customization using your own code would be beneficial.

I have been working with this solution for 12 years. 

It is a stale solution. I would rate the stability a seven out of ten. 

I would rate the scalability a seven out of ten. It suits our use cases well, so it's adequate.

We have around a thousand end users using this solution. 

The response time is a bit slow. The quality of customer service and support is good on average, but there's room for improvement.

Neutral

It's a simple setup.

We deployed it ourselves. 

Overall, I would rate the solution a seven out of ten. There is some room for improvement. 

I would recommend it. It's easy to use and implement.

I primarily use IBM BPM for the life cycle of the automation process.

IBM BPM's best features include document sharing, management document creation, widget and barcode creation, and integration.

I've been using IBM BPM for ten years.

IBM BPM's scalability is very high.

IBM BPM's price could be improved.

I would give IBM BPM a rating of eight out of ten.

Everything is possible with the solution. We use it for order, personal and production processes. We make use of it in the healthcare and food markets. There are no limits to its use. 

Owing to my lack of a technical background, it is difficult for me to state which features are most valuable. 

I would like to see the solution be able to interact with other customer software solutions. I am referring to interaction with SSP or other applications from the IT customer management database, in respect of integration in the IBM BPM.

I have been using IBM BPM for six years

The solution is stable. 

The solution is scalable. While this varies with the needs of the customer, we have very good technicians and developers for IBM BPM. As such, it depends on our know-how, although I can say that our customers are satisfied. 

I am not in a position to comment on the support. 

I have never installed the solution and am not aware of the process involved. 

I believe we have 20 persons on the BPM team, consisting of a manager, support people and several developers. 

We use the solution both for our own needs and those of our customers. We have a contract with IBM for the solution, meaning that we offer both cloud-based and on-premises solutions. We provide these products and are partners to the vendor. 

The performance is fine. 

I believe we have 40 customers who make use of the solution.

I would certainly recommend the solution to others. 

I rate IBM BPM as an eight out of ten. 

We are consultants and integrators. We are also a partner of IBM. We implement IBM BPM in financial institutions for automatic support, process automation support, process digitalization, and process management. Our business cases are all around financial markets.

One of the reasons for adopting this solution ten years ago was its ease of use. It had a lot of off-the-shelf functionality, and it did not need to be developed specifically for the project that we were implementing. That was the main reason for adopting it in the beginning.

IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed.

One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM.

I have been using IBM BPM for around ten years. 

It is quite resilient to failure. It's a good solution in this sense.

It is quite scalable.

For common day-by-day support, they are good. For things that are a little bit more complicated and require highly-skilled knowledge, it can become complex and difficult to obtain support.

The initial setup is complex. It takes several months, and it requires expertise from IBM technicians most of the time.

Its initial setup could be improved. If there was a way to set it up in two or three clicks or there was a way to create a space or cloud infrastructure that can be available in several clicks, it would be a product gain. It would be nice to have something available as platform-as-a-service (PaaS) in cloud infrastructure. I don't know whether this functionality is currently available because we have stopped investing in this technology. 

It requires consultants for deployment. 

I would rate it an eight out of ten. 

• The simulator of process execution
• Toolkits and workspace for sharing resources
• Adapters for different technological environments
• SOA infrastructure, embedded ESB
• Backup (export) and restore (import) system (Snapshot)
• Speed and ease of deployment + governance / version management

• Faster: industrialization of the renewal process with the automation of certain tasks and a clarified organization can handle a case 3 times faster.
• More efficient: the renewal part by weight of non-renegotiated contracts processed instantly and adjustments made possible by monitoring the real-time tasks significantly increase the capacity of quantitative and qualitative processing contracts.
• Less expensive: the time saved as well as automated controls in place to avoid human errors and double entry treatments are examples of significant gains.

I was a consumer of the IBM products and implement IBM BPM in Latin America. I stopped being an end user of IBM products in past year, but still implement products.

Primary use case is more than 80 percent financial services, banks mainly, but also insurance:

• Banks or organizations use it for credit cards or for opening accounts. 
• Insurance use it for checking insurance claims.

It excels at analytics. It provides visibility across all activities of a company's processes and performance. It shows the activities, who is performing the activities, and all the values around the activities: the when, how much, and how many. 

It helps improve your process through continual measurement. The idea is to have a flexible process without too much programming.

It has an appealing DSA key interface. It is an out-of-the-box screen. It is uncommon among tools in the market. You don't need to switch between interfaces because everything inside the same tool. It provides a faster result for less money.

An advantage of the BPM is you can complete the user cycle of a BPM solution to identify the process and model it, then compute, execute, and measure on the tool, and finally it will improve the process inside the tool. You can complete the whole lifecycle of a process inside the tool. First, you should identify the part you want to improve, set up a goal for that improvement, set the scope, and obtain a sponsor. Once you do that, you put a plan in place and the next step is to define the process, define each activity, and the roles. The next step is to define the screen for the end user and its relationship with other system, then put the process in place. This implies putting in place an application and developing over BPM which will have the activities, processes, roles, and screens. After that, it's only measuring and improving the process in the BPM tool.

The simulation feature is great and provides a lot of value, but its complex to use. People need a high level of statistics to use it.

IBM can handle anything. IBM BPM can handle a lot of variables on an environment when you pass through a lot of transactions simultaneously.

It is extremely scalable.

The technical support is good. They have good people working for them at IBM, who are knowledgeable and responsive. You need to have also good counterparties on your side to ask the right questions.

I used to work with Oracle BPM, but they changed the product's landscape. Instead of retraining, we changed to IBM BPM (Lombardi at the time).

The initial setup depends on your environment. If it's a standard implementation, it is out-of-the-box and could be done in a two hours. A more complex environment could be more difficult to set up.

I am the implementer of the solution for clients.

The volume of transactions a team can perform or execute generally increases. For example, I worked with a company using IBM BPM to decrease the time for obtaining a credit card from three days to 15 minutes.

The price is not great. 

The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from, like a VAR, partner, or sales team from IBM. There might also be push back from the hardware team to be on-premise.

I recently began working with Red Hat BPM JBoss BPM because IBM has became complex on its pricing.

We also evaluate companies like Bonita, Documentum, and ProcessMaker BPM. We did also consider Bonita when we were looking at Red Hat, but they don't have offices in Mexico.

It is the Ferrari of BPM tools.

To implement this product, you should have a process department and an ERP. Without an ERP solution, the transactionality of the BPM will not work.

IBM Case Manager can assist you if you have a process that is unstructured. It is a very advanced tool, but very expensive.

When I am looking at selecting a vendor for my client, I consider:

• The size of the initiative
• The cost of the licensing or subscription
• Training
• Availability of a consultant to implement the solution.

I was a previous IBM partner in Mexico and Peru.

UI is amazing for development, and ever since they adopted responsive UI the implementation is easier to adjust on demand.

BPM has become a backbone of our organization, handling major processes. It not only automated the key processes but also highlighted areas that require improvement and acceleration points.

Though I am quite satisfied with the product, and especially the introduction of responsive UI, I still believe that the overall development environment must be desktop based rather web based.

Since 2009.

None.

None.

Automating business processes to reduce the amount of people in the business.

For example, when policy participants go on pension, then we automate the process by sending letters automatically, setting reminders, etc.

By automating several tasks, we have already reduced a lot of work for the business.

We made the transformation to agile. Altogether with BPM, it is the total package.

Ease of use.

Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once. 

Stability is mostly good.

Scalability is pretty good.

Technical support is pleasant to work with and always available.

We already had a bunch of WebSphere applications running, and have competence in it. BPM running on WebSphere allowed us not to have to build a completely new support team.

The initial setup was complex.

It was setup mostly by IBM.

At the moment, due to a takeover, we are evaluating between TIPCO and BPM (which we love).

Build in phases, then extend afterwards, piece by piece.