IBM BPM Reviews

We are changing the major database in our financial sector. We moving to a paperless process and added a risk engine to make the decision for each loan. 

We use it to evaluate each loan. We have people doing the evaluation of each loan and use BPM to accelerate the process by having metrics between tracking points. We are use validation on the screens to avoid errors. 

We are also using ODM and Avast Enterprise Business services. 

• It controls the risk. 
• We reduced the PCL (credit losses).
• Its efficiency in reducing costs. 
• We are going from a paper to a paperless process.

In the future, we would like to reduce the resources used to manage the process. 

Controlling the operation. We have metrics about fraud, risks, etc. 

We like that it does not require a lot of hours to train our people. 

More customization. We like to customize the screens to show more things related to our company. Customization is very important for us; the complexity to build a solution. We need to make changes quickly, and sometimes the IBM team is very slow with the product evolution or changes to the tool. 

It is performing very well. We are building the solution right now and launching in August.

We are moving to this tool because we have more than 40,000 transactions a month, and we would like to triple this amount. 

Our next step is to scale and change the repayment process.

The technical support is very good. We are with an IBM partner.

We contact technical support because sometimes we have problems with our IBM servers failing. The support is always responsive in fixing the issue.

We did not have a previous solution.

The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM.

We worked with a business partner to implement the solution. We worked with a business partner because they know how to implement solutions in each market. I am from Latin America, and this partner knows our market. Four years ago, I worked with IBM New York and it was difficult to apply these market solutions in Latin American. However, with this partner, they are aware of our market in Peru. 

Start with a PoC. Do small changes, then take a step back and grow with the platform.

Most important criteria when selecting a vendor: Experience, teamwork, and resolution, because any project has its complications. We want a partner who will resolve these problems quickly. 

We use it for human resources and insurance companies, who use it for their recruitment processes. It has been performing well.

Our clients use it for recruitment. There is a big recruitment process for each department. When they recruit somebody, the IBM BPM solution has a work process:

• If he is commercial, rent him a car or a phone.

• If he is only technical, there is a process to have a desk or a laptop.

We use BPM in conjunction with IIB, IBM Integration Process.

• It provides value. 
• Reduces time.
• Simplifies processes.
• Names are correct during the recruitment process.

We need process monitoring. It is somewhat complex to monitor all the processes which work.

Stability is perfect.

Scalability is perfect.

We have not used IBM technical support.

Our clients were previously using Excel sheets for processes. It has changed their whole life as now the processes are all automated.

It is easier than WPS, which used to be the BPM product. IBM BPM is easier to implement, easier to deploy, and easier for the business people in the company to use the processes. 

We implement the solution on behalf of our clients.

Previously, there were human errors when they entered names. Sometimes, when they ordered a laptop for somebody, they ordered it two times because the first time the system did not acknowledge the order under the incorrect name. Then, they did not know it when through and received two laptops. They ended up having to return one of them, and this had a cost. 

This is why the product's ROI is so quick. 

We help our clients select three products, then afterwards we work with them to select a solution. Other than IBM, our clients often choose Bonitasoft, which is an open source product, and TIBCO BPM.

Most important criteria when selecting a vendor:

• A proof of concept
• Our certification of IBM products
• Our added value on these solutions
• Other customers' recommendations.

We use it for eligibility of inbound data, so anything coming from the clients, loading it into our system. We have a product called Peer, and we use the BPM tool within Peer for business monitoring, dashboard for business, so they can monitor the status of the files.

When a file comes in it has to decide whether it has to decrypt the file - some of the files are encrypted - or whether we have to unzip the file, and which platform to send it to - we have multiple platforms. It has some intelligent process built in, so it knows exactly where to send it. And there is a lot of reporting coming out of this product too.

We're not using it with IBM Case Manager or any other IBM automation tool.

There is a lot of visibility now. It used to be a black box, but with BPM business has more visibility into where the process is.

We like the dashboard feature.

The business side says it needs more visibility into the process. Right now it's the basic stuff, that's what they see, but they want to see more features. We are exploring what other possibilities are there. Currently, it shows them where the process is, right on the file, whether the main adjudication system is processing the file or not. But if something fails, they want to see more information, like where exactly it failed, etc.

It has been really stable the last couple of years. Initially we had issues with stability. It was not the product itself, it was the platform we had it on. But it's stable now, I don't see any issues.

We don't use heavy BPM processing with what we have. I know it is more scalable. We recently acquired another company, so we are trying to see if this can be used for all the eligibility stuff, but that is still in the initial analysis phase.

We have definitely seen revenue and income as a result of implementing BPM; it's basically the eligibility, the whole application, that flows through this product called Peer.

We had to use tech support a couple of times, when we had an issue with the application. There are a lot of MQs connecting to the main core adjudication system, and we had failures with those MQs, which was impacting the BPM processes. So we had to engage IBM at that time.

They were definitely helpful. Our SLA is for a tier-one application, so it has to be resolved within an hour. So we engaged IBM.

We worked with IBM for the initial setup.

The most important criteria when selecting a vendor is stability and support.

BPM is an established tool, there shouldn't be any second thoughts about using it. 

We use IBM BPM for banking purposes and other banking service-related queries.

IBM BPM is easy when it comes to creating processes. 

It has an elaborated way to explore the IBM BPM processes.

Anyone can easily learn how to use IBM BPM, within a period of a month or two.

The integration could be improved.

I have been using IBM BPM for six months.

We are using the latest version, which is V8. 

It is based on the local server.

IBM BPM is a stable product.

IBM BPM is a scalable solution.

We have 100 users in our organization.

We have not contacted technical support.

We have recently changed to Camunda BPM.

It is easy to install. It only took 10 to 15 minutes to complete the installation.

The guides are available on social websites.

IBM BPM is one of the several BPM tools that we are working with. Currently, our technical team is working on 50 to 70.

We were able to complete the installation ourselves.

This is a tool that I would strongly recommend to others.

I would rate IBM BPM a nine out of ten.

We're primarily using the solution for workflows, mostly. We are a telco-based company, however, most of our use cases are kind of in a workflow format. We're trying to workflow things across other systems.

The installation was straightforward.

For us, we had the challenge whereby the training was not done properly through a sales partner. The BPM has a partner to deliver, and with our local partner, the training was not properly done, so we were not very comfortable. We never got to a comfort level with the product. We ended up not using it that much. There were missing modules within it. For example, the document management part was missing and we failed to integrate it into our SharePoint. In the end, there was no uptake for the processes that we had put in through it.

The solution as a whole should be simplified due to the fact that it has so many paths. It's difficult for a customer, when you are onboarding this system, to understand all the parts that you have to put together. 

What you buy depends on what you know about it. For example, if it's supposed to then have BlueX and a separate document management platform like FileNet, and a process server and a processing center, decision center, you kind of have to put these things together. And yet, you don't know them due to the fact that you are not an IBM expert. It's not like you can say, "Look, I want in a BPM solution." And then it just comes with everything together.

They should incorporate an API gateway functionality within it to simplify integrations. One of the key issues with IBM, BPM is the integration part. It is not very flexible with integration. For an automation platform, you really need easy integration. If I am going into SharePoint, if I'm going into ERP, those are some of the key things that you have to integrate into. We were doing point-to-point integrations. Within the system, the API gateway and the integration management should be part of the solution.

I've probably been using the solution for two years at this point.

The stability was likely okay. For us, we had issues, however, I don't think it's the platform, which caused the problem. It was likely the expertise in terms of the actual deployment.

The company licensed at the PVU level and the scalability is a bit complex. You can't really tie it to the processes that you are putting in. You always have to monitor at a system or hardware level, the impact that you're putting on it - the more you customize and add things on it. It's a bit difficult to know when to scale up or down.

Originally, we wanted it to be used by at least 1,000 plus users, with the potential, depending on the process that you've put in, of more. We would've wanted to end up hosting process automation for processes to be used across 5,000 plus users, potentially. Unfortunately, we didn't get the adoption rate we were looking for.

Technical support was okay. We didn't really have any issues with their level of assistance.

We didn't previously use a different solution. It was mostly just acquired Shadow IT.

While the installation of the solution itself was straightforward, the customization wasn't straightforward for us. It was too complex, and the training we received did not help us understand the solution. We needed to be experts and we weren't.

We used a consultant to assist us with the process. We did not handle the entire process in-house.

The licensing is a bit expensive for a main process automation platform. Maybe it's because of our background, however, we found it to be a bit pricey.

We were just end-users and customers of IBM.

It's hard to rate the solution as we didn't really get to use it. I would likely rate it at a seven out of ten - if it was installed correctly.

If I learned anything from the experience, it's the importance of proper training. A company really should get proper IBM training to understand the product first, before committing to purchasing and implementing it.

More than anything, we use IBM BPM to orchestrate processes. We don't have a culture of BPM, so we don't do process modeling and monitoring for improvement. Nonetheless, we get a benefit from the BPM.

Our developers have created some application views. I'm not sure if BPM is meant for application views, but they have done that to model and automate processes.

I am an architect and although I haven't worked with it directly, I am trying to help. The problem seems to be that we don't have the skill set to support it.

This product does the job in terms of executing the workflow. It might be overkill for what we are doing, but we use it to automate some of the backend processes or system processes.

Our developers are complaining that it's too complex to maintain. They are struggling to remodel or maintain existing interfaces and integration. 

I've been through the interfaces but the developers find it difficult to get into the code to maintain it, modify it, and customize it.

We have been using this product for more than 10 years.

We have been looking at implementing Signavio. It looks promising in terms of what we want to do, but we are not sure if it's the right direction to go in.

I would rate this solution a five out of ten.

We evaluated this product for governmental processes automation trials. Although they didn't actually commit to production, in evaluating this product against others based on Microsoft technology like AuraPortal, I can say that this is definitely better in terms of capability. This is especially true in citizen developers. It also has multi-platform support including Linux and Unix, which can't be achieved with the .NET stack.

Integrating with other products is easy for a variety of set APIs.

The use case was in education and we were able to complete a POC within one week without expert knowledge.

This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability.

Evaluating the tool isn't a hard job for the cloud trial. We were able to do our trials on the tool in a very short time and received feedback from different teams within the organization.

Using the standard notations in the diagrams makes it a lot easier when sharing processes across business teams.

Generally, we recommend this tool for any enterprise-grade project.

Web Designer is a valuable feature that is better than the desktop version. The desktop version requires integrations between the workstation and the main engine, whereas, with Web Designer, all of the constraints have been removed. The user experience enables citizen developers and business users to design and review simple business processes. 

Importing and exporting between multiple environments is more difficult with other tools. This is a great feature for productivity.

IBM BPM is one of the leaders without question.

We would like to see this product cloud-native, as the market now is moving to both hybrid cloud and multi-cloud deployments. Being cloud-native helps in moving towards this strategy.

We would like to have more flexibility in distributing the workload across different data centers and different locations.

IBM BPM needs to be containerized and managed by K8s. IBM has a great chance in this, especially after the acquisition of RedHat. Making the BPM cloud-native will give great capabilities.

This is the improvement that should be made to all the current tools as Kubernetes is the defacto standard now.

We have been using IBM BPM for a few months.

We use IBM BPM for marketing. We use a lot of processes on IBM BPM at the bank.

In my Organization, we have a lot of business cases to bring to the BPM Platform. We bring all most workflow like ATM Operation, Loan process for Business Banking and Retail banking.

Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow.

It's a stable solution and can easily be deployed.

Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM.

For IBM BPM, we have half a million users with their own processes in IBM BPM. Currently, we have a lot of processes, and we have a lot of custom groups for the onsite user to look at and run on their groups. When we add a lot of users at the same time to a group, the process admin is not enough for this, and we need to use the custom interface to do it. So, there are some issues with scalability.

The cost is higher in comparison to that of Camunda, for example.

I've been using IBM BPM for a year.

We are currently on-premises but hope to have a cloud version as well. We have a lot of processes that may need to be run on-premises and on the cloud. We hope to use Amazon AWS for the hybrid cloud services.

The stability is good at present.

We have had some issues with scalability. Currently, we have a lot of processes, and we have a lot of custom groups for the onsite user to look at and run on their groups. When we add a lot of users at the same time to a group, the process admin is not enough for this, and we need to use the custom interface to do it.

We currently have about 5000 users and may increase to 6000 to 7000 users next year. The users are member staff and managers.

The customer support has been fine with IBM.

We have used LinuxONE, but we have a lot of solutions related to IBM. We chose IBM BPM for the sake of consistency.

We didn't have any big issues with the network deployment.

We needed two people for the deployment.

We have in-house and also use some vendors for development. If the rate is level 1 to 10 I think I will rate for 6. 

I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example.

We also pay for support.

Before choosing This solution We already create a business case to compare some Enterprise Solution. Have Page, Cammuda, IBM BPM

If you follow good business processes, I think that IBM BPM on-premises is a good choice. It's a good solution, and I would rate it at eight on a scale from one to ten.