IBM BPM Reviews

• Process diagram in process designer
• Task management
• Process instance progress stages
• Dashboard and view
• Process portal and process manager

Good for managing tasks and it has also helped save revenue.

Faster task loading to groups and users is needed.

I've used it for six months.

No, it's very easy and can be deployed in less than 15 minutes.

Yes, sometimes there is a latency with the tasks flow, based on the table space.

Not in terms of users, but in terms of tasks there were issues.

7/10.

8/10.

We previously used Tibco BPM.

It was a little complex.

We used a team from IBM to implement the solution.

7/10.

We also evaluated Tibco BPM.

It is a good product for task management and task allocations.

WebSphere Enterprise Service Bus – our main focus was to implement integration across a bunch of systems interacting separately with each other. In this context, IBM’s service bus came up to be good candidate for reducing the amount of relations between distributed systems. This feature has proved itself as a more or less easy to be set-up, tuned and customized for the specific company means.

WebSphere Process Server – while dealing with the problem of systems integration there often arises an opportunity to incorporate some company-specific business processes to the service bus. In case when a business process requires responses from a number of systems, requests to a number of systems to get some reference information or even some sort of human workflow to receive approval, etc. – then such processes may be implemented within one solid medium being able to interact with each and every system using specific adapters.

This product was able to decrease the amount of relations between distributed systems and isolate systems, letting them retrieve and send information having only access to ESB.

I've been using it for two to three months for evaluation.

Microsoft BizTalk Server 2010

We use it for the approval of mortgage insurance. 

It has reduced a lot of manual errors and processes. 

The process flow. The BPM workflow that we use goes through the underwriting, approval from the managers, then it needs the loan approval.

We would like better performance and more visibility on each step of the tool.

It is pretty stable. Sometimes we have performance issues. Otherwise, it is good.

We have two nodes in the cluster environment. This is the scalability that we do have. If we need to increase it, we can add a node to the cluster.

The technical support was helpful when I used them.

In the beginning, we had an IBM BP3.

The initial setup was straightforward.

We worked with a business partner to implement.

It gives us a good return on investment.

It is a good product. I would recommend it.

Most important criteria when selecting a vendor: 

• Support
• Pricing
• Licensing issues.

We use it for an insurance process. IBM BPM automates the processes. We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM.

We don't use it in conjunction with IBM Case Manager or any other IBM automation products, yet. But we're looking at the RPA stuff.

For our company, it's cost reduction.

What they're doing right now with RPA is a a good move.

There are some things, but nothing off the top of my head. I would have to think about it.

Stability is good. We've never had any downtime.

The scalability is good for us.

We have seen ROI from it, I don't know the numbers.

Tech support is satisfactory. There is good competence in IBM Lab. 

It was complex, but fair, since it is a complex thing. We worked both directly with IBM and with a business partner to implement it.

I think we implemented it at the right time. I don't think we needed to start earlier.

When looking at a vendor we, of course, look at the price, but also for technology, since we are one of the few customers in the Netherlands using IBM BPM.

I would recommend it.

Process Design, Integration Services (UCA), Event Management, Web Service Provision.

It has reduced the amount of code that we write in a process to achieve the required functionality. Also, the integration with our core product (UI interface) has improved and allowed flexibility for user assignment and management.

More features for user management and dynamic role change.

Three years.

Apart from the usual fixes (which any product encounters), generally the product works well in production.

Based on the sizing and hardware capability, we don't face any scalability issues.

• Development simplicity
• Transparency from a monitoring perspective

It allowed us to automate some important logistic-related business processes.

• Scalability
• Performance

I've been using Lombardi Teamworks from 2009 until the present. However development of new features stopped in 2011.

There were issues with the blue/green deployment model, specifically old instances of BPM processes that didn’t handle correctly with new revisions of the same processes.

Yes, but they were related to issues with our underlying infrastructure component like application servers or databases.

Yes, unfortunately the event manager component of Lombardi didn’t scale well, so that became our bottleneck.

9/10

We didn’t have a BPM before, but now we use Oracle.

It was a mix of a vendor team and in-house team. All members were new to BPM so we started from scratch, but we've managed to develop some best practices.

We use IBM BPM for process management for our users. With it, we don't need to load items under a sandbox using IBM BPM and it has a good general user experience with business processes.

IBM's APIs are very good. We use them often. I really like the API.

The IBM coaching tool gives us a lot of great benefits.

The solution offers great notifications.

The performance of the system is great. It's very reliable.

Finding errors and bugs in the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release.

The solution is pricey and time-consuming to manage.

Technical support needs to be much more helpful. 

It would be useful if IBM could hold calls to help companies with system learning so we could better wrap our arms around the product.

I've been using the solution for around two years at this point.

The solution is quite stable. We find that it doesn't crash and it's quite reliable.

I'm not sure I could speak to the scalability of the solution. I personally have never tried to scale it, so I'm not sure how it works.

My understanding is that our team is not well supported by technical support. Due to the fact that it's not very good, we need to rely on our own research and try to troubleshoot from our end.

Before IBM, we didn't use any other kind of business process management architecture. We chose IBM due to our existing architecture. Whether or not we used a different software that helped us complete similar tasks, I cannot say.

As I recall, the initial setup was pretty straightforward. We found it to be rather easy.

The solution is on the expensive side.

We're just customers; we don't have a business relationship with IBM.

We're not sure which version of the solution we're using is. It may be Version 10. 

We don't use IBM BPM for production. We are using IBM BPM in the pilot system instead of the production system. I've been using the pilot system for about one year.

I'd advise others considering business process management software to think about open source. The industry is moving in that direction, and it may be better for many companies.

If they have enough money and time, IBM is still a very good choice.

I'd rate the solution eight out of ten.

We use the solution as a business process management platform.

The integration and design are valuable features.

The interface is limited and should improve in the future. We are having to develop an extended application to avoid the limitation in the interface design.

I have been using the solution for approximately 10 years.

I have found the solution to be stable.

The solution is scalable.

We have contacted customer service when we had some issues and it took quite some time. They could be more responsive.

We have an in-house team that does the implementation of the solution.

When considering the features of the solution the price is expensive compared to competitors.

I recommend this solution to those who have enterprise companies. If the business is small then the price of the solution would not make sense financially because it is expensive.

I rate IBM BPM an eight out of ten.