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Senior Business Analyst at a tech vendor with 10,001+ employees
Vendor
It's a single-medium solution that's able to interact with each of our systems using specific adapters.

What is most valuable?

WebSphere Enterprise Service Bus – our main focus was to implement integration across a bunch of systems interacting separately with each other. In this context, IBM’s service bus came up to be good candidate for reducing the amount of relations between distributed systems. This feature has proved itself as a more or less easy to be set-up, tuned and customized for the specific company means.

WebSphere Process Server – while dealing with the problem of systems integration there often arises an opportunity to incorporate some company-specific business processes to the service bus. In case when a business process requires responses from a number of systems, requests to a number of systems to get some reference information or even some sort of human workflow to receive approval, etc. – then such processes may be implemented within one solid medium being able to interact with each and every system using specific adapters.

How has it helped my organization?

This product was able to decrease the amount of relations between distributed systems and isolate systems, letting them retrieve and send information having only access to ESB.

For how long have I used the solution?

I've been using it for two to three months for evaluation.

Which other solutions did I evaluate?

Microsoft BizTalk Server 2010

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user841962 - PeerSpot reviewer
Senior Middleware Engineers
Real User
It has reduced a lot of manual errors and processes. Performance could be improved.
Pros and Cons
  • "It has reduced a lot of manual errors and processes."
  • "We would like better performance and more ​visibility on each step of the tool.​"

What is our primary use case?

We use it for the approval of mortgage insurance. 

How has it helped my organization?

It has reduced a lot of manual errors and processes. 

What is most valuable?

The process flow. The BPM workflow that we use goes through the underwriting, approval from the managers, then it needs the loan approval.

What needs improvement?

We would like better performance and more visibility on each step of the tool.

What do I think about the stability of the solution?

It is pretty stable. Sometimes we have performance issues. Otherwise, it is good.

What do I think about the scalability of the solution?

We have two nodes in the cluster environment. This is the scalability that we do have. If we need to increase it, we can add a node to the cluster.

How are customer service and technical support?

The technical support was helpful when I used them.

Which solution did I use previously and why did I switch?

In the beginning, we had an IBM BP3.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We worked with a business partner to implement.

What was our ROI?

It gives us a good return on investment.

What other advice do I have?

It is a good product. I would recommend it.

Most important criteria when selecting a vendor: 

  • Support
  • Pricing
  • Licensing issues.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM BPM
October 2024
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it_user844494 - PeerSpot reviewer
Integration Specialist at a insurance company with 5,001-10,000 employees
Real User
Streamlines automation of repetitive tasks

What is our primary use case?

We use it for an insurance process. IBM BPM automates the processes. We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM.

We don't use it in conjunction with IBM Case Manager or any other IBM automation products, yet. But we're looking at the RPA stuff.

How has it helped my organization?

For our company, it's cost reduction.

What is most valuable?

What they're doing right now with RPA is a a good move.

What needs improvement?

There are some things, but nothing off the top of my head. I would have to think about it.

What do I think about the stability of the solution?

Stability is good. We've never had any downtime.

What do I think about the scalability of the solution?

The scalability is good for us.

We have seen ROI from it, I don't know the numbers.

How is customer service and technical support?

Tech support is satisfactory. There is good competence in IBM Lab. 

How was the initial setup?

It was complex, but fair, since it is a complex thing. We worked both directly with IBM and with a business partner to implement it.

I think we implemented it at the right time. I don't think we needed to start earlier.

What other advice do I have?

When looking at a vendor we, of course, look at the price, but also for technology, since we are one of the few customers in the Netherlands using IBM BPM.

I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user743004 - PeerSpot reviewer
Program Manager
Vendor
Integration with our core product (UI interface) enables flexibility in user assignment and management

What is most valuable?

Process Design, Integration Services (UCA), Event Management, Web Service Provision.

How has it helped my organization?

It has reduced the amount of code that we write in a process to achieve the required functionality. Also, the integration with our core product (UI interface) has improved and allowed flexibility for user assignment and management.

What needs improvement?

More features for user management and dynamic role change.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Apart from the usual fixes (which any product encounters), generally the product works well in production.

What do I think about the scalability of the solution?

Based on the sizing and hardware capability, we don't face any scalability issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of SOA Department at a financial services firm with 1,001-5,000 employees
Vendor
The event manager component of Lombardi didn’t scale well, but it's good for automating some important logistic-related business processes.

What is most valuable?

  • Development simplicity
  • Transparency from a monitoring perspective

How has it helped my organization?

It allowed us to automate some important logistic-related business processes.

What needs improvement?

  • Scalability
  • Performance

For how long have I used the solution?

I've been using Lombardi Teamworks from 2009 until the present. However development of new features stopped in 2011.

What was my experience with deployment of the solution?

There were issues with the blue/green deployment model, specifically old instances of BPM processes that didn’t handle correctly with new revisions of the same processes.

What do I think about the stability of the solution?

Yes, but they were related to issues with our underlying infrastructure component like application servers or databases.

What do I think about the scalability of the solution?

Yes, unfortunately the event manager component of Lombardi didn’t scale well, so that became our bottleneck.

How are customer service and technical support?

Customer Service:

9/10

Technical Support:

We didn’t have a BPM before, but now we use Oracle.

Which solution did I use previously and why did I switch?

It was a mix of a vendor team and in-house team. All members were new to BPM so we started from scratch, but we've managed to develop some best practices.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Development Team Lead at a tech services company with 1,001-5,000 employees
Real User
Stable, with good performance and offers great notification services
Pros and Cons
  • "The solution offers great notifications."
  • "Finding errors and bugs on the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release."

What is our primary use case?

We use IBM BPM for process management for our users. With it, we don't need to load items under a sandbox using IBM BPM and it has a good general user experience with business processes.

What is most valuable?

IBM's APIs are very good. We use them often. I really like the API.

The IBM coaching tool gives us a lot of great benefits.

The solution offers great notifications.

The performance of the system is great. It's very reliable.

What needs improvement?

Finding errors and bugs in the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release.

The solution is pricey and time-consuming to manage.

Technical support needs to be much more helpful. 

It would be useful if IBM could hold calls to help companies with system learning so we could better wrap our arms around the product.

For how long have I used the solution?

I've been using the solution for around two years at this point.

What do I think about the stability of the solution?

The solution is quite stable. We find that it doesn't crash and it's quite reliable.

What do I think about the scalability of the solution?

I'm not sure I could speak to the scalability of the solution. I personally have never tried to scale it, so I'm not sure how it works.

How are customer service and technical support?

My understanding is that our team is not well supported by technical support. Due to the fact that it's not very good, we need to rely on our own research and try to troubleshoot from our end.

Which solution did I use previously and why did I switch?

Before IBM, we didn't use any other kind of business process management architecture. We chose IBM due to our existing architecture. Whether or not we used a different software that helped us complete similar tasks, I cannot say.

How was the initial setup?

As I recall, the initial setup was pretty straightforward. We found it to be rather easy.

What's my experience with pricing, setup cost, and licensing?

The solution is on the expensive side.

What other advice do I have?

We're just customers; we don't have a business relationship with IBM.

We're not sure which version of the solution we're using is. It may be Version 10. 

We don't use IBM BPM for production. We are using IBM BPM in the pilot system instead of the production system. I've been using the pilot system for about one year.

I'd advise others considering business process management software to think about open source. The industry is moving in that direction, and it may be better for many companies.

If they have enough money and time, IBM is still a very good choice.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior J2EE Developer at DataServe
Real User
Top 10
Integrates well, good design, and reliable
Pros and Cons
  • "The integration and design are valuable features."
  • "The interface is limited and should improve in the future."

What is our primary use case?

We use the solution as a business process management platform.

What is most valuable?

The integration and design are valuable features.

What needs improvement?

The interface is limited and should improve in the future. We are having to develop an extended application to avoid the limitation in the interface design.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have contacted customer service when we had some issues and it took quite some time. They could be more responsive.

What about the implementation team?

We have an in-house team that does the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

When considering the features of the solution the price is expensive compared to competitors.

What other advice do I have?

I recommend this solution to those who have enterprise companies. If the business is small then the price of the solution would not make sense financially because it is expensive.

I rate IBM BPM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user844509 - PeerSpot reviewer
Operations Leader at a tech services company with 11-50 employees
Real User
Makes the company business processes work more efficiently, but needs integration with cloud services
Pros and Cons
  • "It makes the company business processes work more efficiently."
  • "All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service."

How has it helped my organization?

The product causes all the processes in the company to be centralized. It helps with process efficiency.

What is most valuable?

It makes the company business processes work more efficiently.

What needs improvement?

All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service.

It needs more integration for API management and cloud services. Also, it could maybe use a connection with microservices. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

BPM is very stable.

What do I think about the scalability of the solution?

It is scalable.

How is customer service and technical support?

I have not worked with IBM technical support for BPM.

How was the initial setup?

I do the installation, configuration, and integration for my clients. It is usually a little complex.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free IBM BPM Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free IBM BPM Report and get advice and tips from experienced pros sharing their opinions.