We use IBM BPM for process management for our users. With it, we don't need to load items under a sandbox using IBM BPM and it has a good general user experience with business processes.
IBM's APIs are very good. We use them often. I really like the API.
The IBM coaching tool gives us a lot of great benefits.
The solution offers great notifications.
The performance of the system is great. It's very reliable.
Finding errors and bugs in the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release.
The solution is pricey and time-consuming to manage.
Technical support needs to be much more helpful.
It would be useful if IBM could hold calls to help companies with system learning so we could better wrap our arms around the product.
I've been using the solution for around two years at this point.
The solution is quite stable. We find that it doesn't crash and it's quite reliable.
I'm not sure I could speak to the scalability of the solution. I personally have never tried to scale it, so I'm not sure how it works.
My understanding is that our team is not well supported by technical support. Due to the fact that it's not very good, we need to rely on our own research and try to troubleshoot from our end.
Before IBM, we didn't use any other kind of business process management architecture. We chose IBM due to our existing architecture. Whether or not we used a different software that helped us complete similar tasks, I cannot say.
As I recall, the initial setup was pretty straightforward. We found it to be rather easy.
The solution is on the expensive side.
We're just customers; we don't have a business relationship with IBM.
We're not sure which version of the solution we're using is. It may be Version 10.
We don't use IBM BPM for production. We are using IBM BPM in the pilot system instead of the production system. I've been using the pilot system for about one year.
I'd advise others considering business process management software to think about open source. The industry is moving in that direction, and it may be better for many companies.
If they have enough money and time, IBM is still a very good choice.
I'd rate the solution eight out of ten.