We use it for our databases.
- "The speed, performance, and stability are the best features of IBM FlashSystem."
- "If you want to expand, you cannot expand the disc enclosure. You have to buy a total individual node. Sometimes, this is difficult because we are just looking for capacity and not a node."
What is our primary use case?
What is most valuable?
The speed, performance, and stability are the best features of IBM FlashSystem.
What needs improvement?
It would be good to have historical graphs showing data for a month. Right now, only live graphs are available.
Space reclamation also needs to be improved.
If you want to expand, you cannot expand the disc enclosure. You have to buy a total individual node. Sometimes, this is difficult because we are just looking for capacity and not a node.
For how long have I used the solution?
I've been using this solution for the past two years.
What do I think about the stability of the solution?
It is a stable solution, and I would give the stability a rating between eight and ten.
What do I think about the scalability of the solution?
I would rate the scalability at seven out of ten.
How are customer service and support?
IBM's technical support has been good, and I would rate them at nine on a scale from one to ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy, and I'd give it an eight out of ten. It took about half a day to set up IBM FlashSystem.
What other advice do I have?
I would highly recommend IBM FlashSystem and would rate it at nine out of ten. It is definitely worth the cost.
Which deployment model are you using for this solution?
- "They have a virtualization feature and, even if you do not want to buy that feature, you can have it as a trial for two to three months. If you have another brand of storage from another company, you can use this tool to transfer all your data from the old system to the new Storwize system, which really shortens the migration time."
- "I have looked at a few pages of a report I download and I saw a graph there regarding software-defined vendors. IBM is not in a good position on this graph. I know that they are working very hard on this, to make it much better and to get to a level where it's not only hardware but also software to provide a complete solution."
What is our primary use case?
We usually use Storwize for SMB customers, when they need small but reliable storage and fast response times. The performance is great.
How has it helped my organization?
The virtualization feature shortens the time to convince customers, to sell the solution, and to implement it.
From the moment we first see a customer and tell him that we are capable of doing this, until we do it, is a relatively short time. It's not going to be a long-term project, one that is going to take time for migration.
What is most valuable?
The user interface is very mature and it's becoming more mature all the time. They made it very easy for the user, very friendly to work with.
They have a virtualization feature and, even if you do not want to buy that feature, you can have it as a trial for two to three months. If you have another brand of storage from another company, you can use this tool to transfer all your data from the old system to the new Storwize system, which really shortens the migration time. This feature makes it much easier for us, as a business partner, to convince the customer that it can be done in a very short time, without any concerns about losing data or something breaking. That's one of the main features, and it works.
It helps me a lot when talking with potential customers who are stuck with all this data and, when they think of moving on to new systems, the first thing that bothers them is how to migrate all this information to a new system.
The other stuff that everybody sells today like tiering, which IBM calls Easy Tier, and FlashCopy, they have been around for years with the other vendors as well.
What needs improvement?
IBM gets a lot of input from the field, from system engineers, regarding what needs to be done and I believe they have a roadmap to try to constantly make the user interface more mature, as well as the options and tools. I trust they are doing good job on this.
I have looked at a few pages of a report I download and I saw a graph there regarding software-defined vendors. IBM is not in a good position on this graph. I know that they are working very hard on this, to make it much better and to get to a level where it's not only hardware but also software to provide a complete solution.
For how long have I used the solution?
What do I think about the stability of the solution?
It's very stable as a single system or you can have it as a cluster for redundancy. We haven't had any issues, as far as I know, of it crashing or something that might make you suspicious about the reliability of the system. It is really reliable. The system engineers we work with have no doubt regarding any stability issues.
What do I think about the scalability of the solution?
The scalability is fine, but it also depends on the type of customer. If they are a lower-level SMB and we can find out what their growth would be over the next year to two years, the availability of different models from Storwize makes us comfortable in telling customers that they can expand, without any doubt, for another three to four years. They don't need to worry about having to buy a new system in two years. Just upgrade and expand, that's all.
How are customer service and technical support?
We have our own engineers trained by IBM and they are certified. I don't really recall many real issues. As I think back, there has been nothing critical where we had to ask IBM to contact their own labs to find a solution. Day-to-day, we have almost no need for IBM to show up for any problem or technical issues.
Which solution did I use previously and why did I switch?
We are not in a good position to answer this question because we have worked with IBM for all these years. But I believe the way it came about was that we had a situation where we moved a customer from the competition to IBM Storwize. When we looked at the space it took, the performance, the pricing, the ease of working with it, and the migration - especially the migration, because when you want to move somebody from a different vendor to Storwize, people know it's hard work - it was easily done by Storwize and the software that comes with it.
As a business partner, when selecting a vendor the important criteria are the terms and conditions under which you can work with your supplier. In addition, it's the level of availability of the vendor when you need them, that they will respond immediately and are with you in the problem, hand-in-hand, to go solve the issues. One of the main issues is that you don't feel alone in the field, you have somebody with you. That is very important. If there is a problem, the customer also needs to be confident in who we are. We have a name and we are a business partner, but who is backing us up? When you go with a company like IBM, with all its experience, and with your own experience over all these years, that's a huge advantage.
How was the initial setup?
I'm not involved in installation but, as far as I know, it's very straightforward, it's very easy. The main issue is that if you spend enough time on design, to find out what the customer really wants, that makes the implementation easier. That's where the emphasis should be. But as far as the system itself, the installation and putting it up, it takes no time. As far as I know, it's so easy.
What's my experience with pricing, setup cost, and licensing?
The pricing has been very competitive for the last few years. IBM got to the point where they changed the pricing model and we feel very comfortable with the pricing. It's very competitive.
Over the last two years, IBM has been coming up with all kinds of interesting promos, especially for the SMB systems. That makes it very competitive price-wise and in terms of performance to help convince customers. It benefits both the customer and us.
Which other solutions did I evaluate?
We also do sell HPE if we have to, but IBM is usuall the first choice because of the pricing and performance.HPE has tried to work with us a lot and we tried to work something out with them, but each time we went back to Storwize, as it fits our needs and it's much easier to work with.
There really aren't any others really on our list. The Infinidat we have in our data center is for our own usage and our own services that we have in the cloud system. It's not something that we go out and install.
What other advice do I have?
IBM is really open and available to those who want to find out what kinds of solutions will fit their needs. More than that, if it becomes more serious, with potential, IBM can provide you almost everything you need to see in its labs, to show you that the numbers they talk about are not only on paper but in real life. They are real and they can get to these performance levels.
IBM does a lot of customer setups in their labs and they invite the potential customers in and show them. But it's not for everyone. When we have a real potential customer and they demand it, that's what we do for them.
There are no 10s in the market right now. Everybody is evolving. As far as where we see storage going, it's not only hardware, it's also software-defined, and everybody is trying to reach a higher and very comprehensive level. And that takes time. It's not IBM, they need others to get to that higher level so we can have a comprehensive solution. It's not because IBM is an eight out of 10 and somebody is a nine or 10. It depends on the solution and application. In some cases, they would rate a 10, in others you might only give them seven.
- "The most valuable feature of the solution is SCM (Storage Class Memory), which has the lowest latency value in the storage industry."
- "The solution's infrastructure technology level could be PCI Express 5 instead of PCI Express 4 for the next version."
What is most valuable?
The solution has good performance and the highest throughput ratio in a single enclosure. The most valuable feature of the solution is SCM (Storage Class Memory), which has the lowest latency value in the storage industry.
What needs improvement?
The solution's infrastructure technology level could be PCI Express 5 instead of PCI Express 4 for the next version.
In addition to SaaS-based enclosures, the solution's expansion options must include NVMe options.
For how long have I used the solution?
I have been using the solution for a few months.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
The transactions of more than 1,00,000 customers are running on this solution.
I rate the solution an eight out of ten for scalability.
Which solution did I use previously and why did I switch?
We have previously worked with several store systems like Pure Storage, HPE, and NetApp storage. We switched to IBM FlashSystem 9100 NVMe because of its performance.
How was the initial setup?
I rate the solution ten out of ten for the ease of its initial setup.
What about the implementation team?
The solution’s deployment took around two days.
What's my experience with pricing, setup cost, and licensing?
The solution has good pricing, but it is not cheaper.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
- "IBM FlashSystem is a flexible solution with plenty of features."
- "The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent."
What is our primary use case?
We are using IBM FlashSystem for data storage at the hospital I work at.
How has it helped my organization?
IBM FlashSystem has benefited our organization because we can mix solid-state drives with spinning drives.
What is most valuable?
IBM FlashSystem is a flexible solution with plenty of features.
For how long have I used the solution?
I have been using IBM FlashSystem for approximately one year.
What do I think about the stability of the solution?
The solution is stable and has good performance.
What do I think about the scalability of the solution?
IBM FlashSystem is highly scalable.
We have approximately 5,000 people using the solution. We plan to continue using this solution in the future.
How are customer service and support?
The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent.
Which solution did I use previously and why did I switch?
We previously used HPE and we are slowly moving towards having them switched with IBMFlashSystem. We have found the IBM FlashSystem to be more flexible.
How was the initial setup?
The installation was a moderate level of difficulty and it took approximately one week.
What about the implementation team?
We do the implementation and maintenance of the solution using our in-house team.
What's my experience with pricing, setup cost, and licensing?
The cost of the IBM FlashSystem is lower than the HPE solution.
What other advice do I have?
IBM FlashSystem provides a very good value.
I rate IBM FlashSystem a nine out of ten.
Which deployment model are you using for this solution?
- "When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation."
- "We had issues when attempting to do a flash, we hope to resolve it soon."
What is our primary use case?
We were using the solution for storing data. Recently we were having problems not being able to do a flash when we attempted. We will need to relay to IBM the challenges with taking the flash. Once this problem is resolved, we can do a better comparison with other solutions.
What is most valuable?
When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation.
What needs improvement?
We had issues when attempting to do a flash, we hope to resolve it soon.
For how long have I used the solution?
I have used the solution for approximately three years.
How was the initial setup?
The initial setup of the solution was easy.
What's my experience with pricing, setup cost, and licensing?
I find the pricing of the solution to be very reasonable.
Which other solutions did I evaluate?
We are presently evaluating NetApp and this solution. By the time we finished with our evaluations, I will be able to come back to IBM on what challenges we have encountered. We use IBM in all other aspects, including service. That is why we think that combining the IBM storage will be much easier for us than other entirely new solutions.
What other advice do I have?
I rate IBM FlashSystem a seven out of ten.
- "The most valuable feature in demand is virtualization and its support storage of virtualization features."
- "In the next release having the next level of high-speed performance would be great."
What is our primary use case?
Our primary use case is we are required to share storage. We share and cluster the application and databases. We use the IBM Flash System as a tier of storage. We have SND, cache, SST storage system, and staff storage. When performance or database is required we provide the storage tier from the SAS-based storage. It is a hybrid storage system that combines both SAS and SN storage.
How has it helped my organization?
The data is the main factor. The security encryption of the data with storage has been the biggest improvement to our organization.
What is most valuable?
The most valuable feature in demand is virtualization and its support storage of virtualization features.
What needs improvement?
In the next release having the next level of high-speed performance would be great. We should see an increase in the FC board to thirty-two G, sixty-four G UBS port for the performance to be readily available.
For how long have I used the solution?
I have been using IBM FlashSystem for the past two and a half years.
What do I think about the stability of the solution?
IBM FlashSystem is a very stable solution and its default rate is low. In the past four to five months we only received one default.
What do I think about the scalability of the solution?
The scalability is excellent. We can add a storage box as required and the capability is increased on that particular box. In one year we export our data to the boxes and we have doubled.
Which solution did I use previously and why did I switch?
We previously used HP three Power and DX four hundred and ten storage. We needed the virtualization feature and IBM FlashSystem was the only one that offered that.
How was the initial setup?
The initial setup is complex because it requires a more extensive knowledge base. There are multiple parts from storage, and data parts, and the configuration zoning of each of them.
What about the implementation team?
We used a third party and had it deployed by IBM.
What was our ROI?
We can see a return on investment on the technical side. IBM FlashSystems is stored in a centralized way and with the original fee. We can protect the time and we can restore the application in case of any disaster.
What other advice do I have?
I would rate IBM FlashSystem a nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
- "The performance is very good and we use this product to enhance our core system."
- "This product lacks some of the options we wanted. For example, expansion was difficult and it required a lot of patching to be done."
What is our primary use case?
We use IBM FlashSystem as part of our core system to enhance performance.
How has it helped my organization?
This product will improve your performance and it has helped us with that.
Also, in prior systems where we had mechanical drives, there would have been at least a couple of drive failures. With this solution, no drive failures have been experienced so far.
Compare to our previous system, space utilization has definitely been reduced. Our old system used two racks, whereas this solution sits in a single rack and initially took up 2Us. Post-upgrade, it is 8Us but even so, compared to what we had, it is a considerable energy saving. Also, when we upgraded, it helped us to mitigate a lot of our legacy issues present with the old hardware.
What is most valuable?
The performance is very good and we use this product to enhance our core system.
The reliability is better than it is with mechanical drives.
This is a compact system, and it has a lot of pieces built into it. For everything is included for us to be able to replicate to a DR site.
What needs improvement?
This product lacks some of the options we wanted. For example, expansion was difficult and it required a lot of patching to be done. It's not a seamless process because you need to do multiple modifications or alterations. There is a lot of effort required by the customer in order to expand the hardware.
Further expansion of our model is not feasible. As new models are released, expansion becomes difficult and you have to switch to a new model when you want to upgrade. This means that you have to migrate data between models. We want something where you can use for at least five years, where you can expand the hardware without the inconvenience of changing models. Ideally, the operating system and other applications would not be affected when expanding.
It would be helpful if the solution had built-in safeguards against security threats and malware, such as ransomware. Anything that can be utilized to enhance data integrity would be helpful.
For how long have I used the solution?
I have been working with IBM FlashSystem for three years.
What do I think about the stability of the solution?
The stability of the IBM FlashSystem is excellent.
There was no downtime when we patched the system, which is good because we wouldn't want our core system to go down.
What do I think about the scalability of the solution?
In our experience, scalability is not very easy. This may depend on our systems so it might not be universally true but definitely, for us, scalability was a problem. IBM came out with a newer version and told us that "To scale, you'll have to either switch over to a new version or buy an additional controller."
So, scalability on that particular model was not feasible. There may be better models but the model that we purchased was not easily scaled.
We have 800 users and there are four engineers who manage our IT products.
We do not plan on expanding our use of this product in the future because our plan includes moving to the cloud.
How are customer service and support?
The IBM technical support is excellent. When we had a hardware issue, they were able to fix it within the SLA period. They have back-to-back support for resolving any hardware problems.
When it comes to managing hardware, they're excellent.
Which solution did I use previously and why did I switch?
We have worked with systems from Dell and HPE and we have found that more maintenance and patching needs to be done on products by those vendors, as compared to IBM.
This is important to consider because if you don't have a high-availability system then you are going to end up with downtime when patches are implemented.
How was the initial setup?
The initial setup was complex because we had to move a lot of data from our old system to the new one. It wasn't difficult because of the hardware, but rather, due to our pre-existing setup. The fact that we had to migrate a lot of data was the source of the complexity.
It took at least one and a half years because we had to deploy while the system was still running. At the same time, the deployment was dependent on the systems that we had running. This is why it took so long to complete.
What about the implementation team?
An integrator assisted us with our deployment and our experience with them was excellent. They've been supportive and they successfully helped us to migrate all of our data.
What was our ROI?
This product is part of our core systems, and we have definitely seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
The cost is pretty high in terms of licensing. We pay at least $100,000 USD in licensing fees for the storage. We have multiple types of storage, not only flash. We have the older versions of other storage and other versions of IBM flash as well.
In addition, we have a maintenance contract for this product when the warranty support period expires.
What other advice do I have?
This is definitely a product I can recommend based on its performance and reliability. I don't know whether it is cost-effective compared to other similar products because we are an IBM shop from end to end. We chose IBM because the products have been well suited for our setup, and the performance and reliability are excellent.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
- "This solution is convenient, user-friendly, convenient and reliable."
- "The interface of this solution could be improved."
What is our primary use case?
We use this solution for SAN storage.
What is most valuable?
This solution is user-friendly, convenient and reliable.
What needs improvement?
This solution is expensive compared to other systems. The interface of this solution could be improved.
For how long have I used the solution?
I have been using this solution for 13 years.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
This solution is scalable. We have 400 users using it.
How are customer service and support?
The support for this solution has fast response times.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Dell EMC and switched to this solution because the support, product and performance are of a higher standard.
How was the initial setup?
The initial setup is complex. Deployment took six months.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution compared to other similar solutions.
What other advice do I have?
I would advise users of this solution to ensure they have the correct licensing and continue to maintain the product while using it.
I would rate this solution a nine out of ten.
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