Infor LN Reviews

We use the solution for various use cases across aerospace, manufacturing, construction, aquaculture, and trading industries.

We achieved manufacturing efficiencies with some solutions by 70-80%.

Most of them who use Infor LN have add-ons connected to ERP. It's either a supplier exchange, or they've got sales problems that are integrated with it. 

Infor OS makes it easy to integrate multiple applications. You have a lot of standard boards that you could use. We've integrated it with sales portals, and it's easy to enable.

The most viable feature is the manufacturing module. There are benefits to using cloud-based ION, such as facilitating seamless connections with third parties. You can leverage alerts and workflows and customize reports using the Report Designer. Another advantage is the document management feature integrated into Infor OS. The planning engine is highly robust. Furthermore, the integration with Factory Track is easy to use.

Infor helps people make quicker, better decisions.

When it comes to planning, it's more challenging to consider the entire structure, such as having a specific SKU and wanting to look at the planning for the whole structure. You must delve into individual item details to plan for it with order planning. Therefore, improvements will allow more comprehensive planning for each SKU.

I have been using Infor LN for 23 years.

The solution is stable with minimal issues. We receive prompt and satisfactory responses from the product company. It's a reliable product that has been in the market for a considerable time. 

I rate the solution's stability a nine out of ten.

The solution is highly scalable. It's hard if you're on the cloud suite. You can get all releases functionalities much faster than the on-prem solutions.

20-25 users are using this solution.

I rate the solution's scalability a ten out of ten.

Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to handle it internally or engage with the consultancy team. When it comes to specific customizations, there might be a challenge in determining responsibility and whether Infor will support it. However, the support quite good regarding standard issues.

The initial setup is straightforward, depending on the knowledge levels of your consultants. The process follows the Infor method of 60-30-10. 60% of the setup involves out-of-the-box solutions and accelerators, making the rollout easier and faster. The remaining 30% may require minimal customizations on a case-by-case basis. The last 10% involves addressing specific customer requirements. Following this method facilitates a smoother rollout and faster implementation.

It depends on the kind of modules, but it takes between six to eight months. If there are fewer modules and you want to fast-track it, it can be done in four months. You could also probably use the benefit of Infor's actual data.

I would rate the initial setup as an eight or nine out of ten, where one is difficult and ten is easy.

The product is expensive. It's clear upfront what you're getting for this price, and there aren't any hidden charges.
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

I recommend the solution. However, it will depend on the solution you're looking for and the industry you're coming from. Infor offers a variety of cloud suites tailored to specific verticals. It is essential to choose the right one. Staying with Infor can be a good solution, but selecting the appropriate cloud suite is crucial. For example, if you're in healthcare or fashion, you'd likely look at different options. 

It is easy to integrate multiple applications or software into it. All these plugins are in place if you're going in for any Infor product. It's just a matter of enabling them to ensure it works. Even regarding custom boards or flows, that's also easy to do. You already have a lot of standard boards that you could use, but modifying them is not hard. It is easy to do. We've integrated it with sales portals. It is quite easy to enable them.

Overall, I rate the solution an eight out of ten.

My main clients are big corporations, and LN is perfect for their complex needs. They use it for things like process manufacturing; it practically runs their entire business.

It's fast, predicts well, and is basically the best tool in the market for the automotive industry and network planning projects.

Performance could be better. 

Another major area of improvement is customer service and support.

I'm a technical and functional consultant, so I've been using it for 25 years now.

The issue is that these tools allow too much customization. When you customize it, it affects everything. 

When it goes to IT, you start seeing performance issues because the underlying design starts to degrade. It's like a label; you build a label, and if you start adding more pieces, the structure weakens and can fall apart. It's a time bomb.

This tool is scalable enough for big companies and large enterprise businesses.

Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and want to check the service by retrieving your luggage from LN. If you make an ACLDI agreement considering the time it takes for the first bag, you can expect the employee to take the first bag quickly, but Infor will be very slow with the rest. So, some customers might get their ERP first, but others have to wait until the entire year is up. 

So, basically, they prioritize agreements, and the number of tickets closed within a certain timeframe, not necessarily the quality or resolution of the tickets themselves. They just open and close them, sometimes without even understanding the issue. That's the biggest problem.

If Infor put more focus on quality instead of just processing time, it would definitely improve things. Not just the time it takes to solve a ticket, but the quality of the resolution itself.

Neutral

I've used a lot of different ERP systems like SAP. However, I mainly work with Infor LN, about 99.9% of the time. 

Sometimes I use Infor CloudSuite, too, it's basically just LN in the cloud. But occasionally, I work with SAP as well. Personally, though, Infor LN is my top choice.

The initial setup is straightforward, but It takes experience.

Moreover, people are moving to the cloud. But 99% are on-premises because of the performance. So, it has become more of a hybrid deployment model.

The deployment time depends on the size of the company and what you're doing, but it can take from one month to three years.

Software investments are ongoing costs, not immediate returns. Calculating ROI directly, like with a machine that pays itself off in six months, isn't feasible. However, the indirect benefits are significant.

Infor LN automates many manual processes, freeing up employee time and reducing errors. This translates to increased efficiency, productivity, and potentially lowered operational costs. It's not a direct ROI, but it certainly adds value to the company.

This isn't a tool for small companies, not because of the tool itself, but because of the price.

SAP has a better financial structure, which was a big improvement for me. But, for manufacturing, especially regarding FTE processing and optimization, LN is far superior. 

SAP customizations are long and difficult, while LN offers fast and flexible project customization. And in the cloud, SAP is quite comparable to LN, like comparing apples and oranges. They're both good tools, but each excels in different areas.

Infor LN is better suited for complex, project-oriented manufacturing, especially when you consider customization and optimization needs. In that regard, LN outperforms SAP. According to recent Gartner and Forrester reports, Infor LN is also better positioned for the current market than SAP.

Overall, I would rate the solution an eight out of ten.

I work in the sales department, where I use Infor LN as a CRM tool.

The best thing about Infor LN is that you can use it for inter-company business and for international businesses, especially by mid-sized and big companies.

My company has operations in different locations across the world. In my company, we only need HR software, and it is something that is not provided to us here in Germany by Infor. I have to look for other HR software products available in Germany. In general, the HR-related part of Infor LN doesn't work properly in Germany, making it an area that requires improvement.

I have been using Infor LN for five years. My company has a partnership with Infor LN.

All the people in the ERP department, consisting of about 50 in my company, use Infor LN.

Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of ten from whatever I have heard about them to date.

Positive

I work for an IT company where we have been using Infor LN since the start of the company, which was in the year 2000.

The initial setup phase of Infor LN is not a task that I manage. I work in the sales department of my company, where I get involved in the setup phase at times since I have to sell the solution, and I do get involved with the person who looks after Infor LN in my company.

Infor LN is easier to set up than SAP since there is no need for many configuration processes.

The solution is deployed on an on-premises model.

If you use Infor LN in the right direction, and if you use it intensively, then it is a good product.

Infor LN is neither a cheap nor an expensive solution. Infor LN is not as expensive as SAP.

If you use Infor LN in Infor CloudSuite, there is a need to make an early payment for a license, which is approximately 2,500 EUR.

Whether I would suggest Infor LN to someone or not depends on their work and company. I think it's an excellent ERP system for production companies.

I rate the overall product between nine to ten out of ten.

It is particularly well-suited for industries with a focus on manufacturing, such as repetitive manufacturing or job-shop environments. Organizations in these sectors have found significant value in optimizing their manufacturing processes. Additionally, the software has proven effective in enhancing financial management practices for a wide range of businesses. Specifically, its robust features in both manufacturing and finance make Infor LN a valuable solution for companies seeking comprehensive support in these key operational areas.

The most valuable feature is production planning. Material planning and predictive planning are both essential aspects.

The user interface is not very intuitive for newer users. The reporting functionality is effective but the presentation is outdated and requires modification for a more modern and user-friendly experience.

We have been working with it for almost a year.

I would rate the stability capabilities eight out of ten. The main challenge lies in the extended training required for users due to the system's complexity, with numerous screens and checks.

I would rate it eight out of ten. The advantage lies in its capability for both vertical and horizontal integration, not only within the Infor ecosystem but also with non-Infor systems. Unlike traditional database sharing, it operates more efficiently, functioning like a quick and flexible system. Currently, it caters to a diverse customer base ranging from medium to large enterprises, totaling around twelve customers.

I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a dedicated support team based in Hyderabad that promptly responds to any issues. Their assistance extends not only to customers but also to partners.

Positive

I would rate the initial setup seven out of ten regarding its complexity. The challenge lies in the extensive setup required for the basic system to function effectively. This involves configuring numerous mapping screens and setting up multiple integration accounts, which is a one-time activity but is time-consuming.

The primary concern lies not in the functionality itself but rather in the complexity of configuring it from a consulting perspective during implementation. While the planning output is accurate when the data is input correctly, the process becomes cumbersome, particularly for consultants setting up the system. The end results are satisfactory, but there is a desire for a more user-friendly approach, such as incorporating drag-and-drop functionality for planning and scheduling. The deployment time varies, but under standard conditions with no significant process changes, it typically takes six to seven months to go live. This timeframe includes implementation for sales, warehousing, manufacturing, finance, quality, and fixed modules—essentially covering core modules for a comprehensive system launch. Infor follows a deployment process known as IDM (Infor Deployment Method). This method involves several key steps, starting with a high-level process design, followed by project training. Subsequently, a prototype is created and subject to approval before moving on to the conference room pilot. Additional testing phases, such as conference room two or sequential testing, may be included, along with user training, data conversion, leading up to the final stage of going live.

The cost is somewhat high. I would rate it seven out of ten. It is considered relatively expensive for the medium market in India. The shift to cloud-based services has standardized pricing globally, eliminating country-specific discounts based on currency value or economic factors. For on-premises solutions, there's a twenty percent annual maintenance cost.

Before choosing an ERP system, particularly for manufacturing, it's crucial to assess the system's ability to configure processes without extensive customization. This has posed challenges for both new and existing customers. Engaging with Infor consultants, testing with a sample production order, and observing the results provide a more accurate assessment than relying on standard reports or promotional materials. Overall, I would rate it eight out of ten.

The needs are similar to most companies. However, the thing is that the processes are mainly engineering and customization. They have a lot of intercompany transfers as well. Also, regarding the budget, people look at the budget too and eventually went for Infor LN based on pricing.

The pricing is good. 

I like the way that you can diagram flows and add layers. It has a tree view that gives you a good idea about all the pieces involved in specific procedures. 

It's stable.

The solution scales well.

The initial setup is easy. 

Support is responsive and ready to help.

It's not that intuitive. Sometimes it can be a bit of a counterintuitive situation, meaning you are expecting to find certain options or parameters in some places, and yet they are not there. You have to go through a whole different path that doesn't make sense. 

Their menu is so chaotic it confuses people.

They should ease up on the setup of the roles. They should make it much easier to access that area.

I've been using the solution for two years. 

We have never had issues with stability. There aren't bugs or glitches. It doesn't crash or freeze. 

It is a scalable product. 

Support was helpful. They always replied on time. They were very professional too.

I'm also familiar with SAP.

The pro of Infor is that it's relatively cheaper than SAP, for instance, or some other major solution. That said, it's also good for engineering companies. It's the new way to manage engineering companies, especially their production side. Engineering production is customized every time. Every time you have customized production so the setup in general, is slightly different from a company that uses, say, SAP, and they're doing production and sales. Here, it's a different kind of business industry, so the processes that they follow and the procedures are different too. Infor LN is good for this kind of work.

Basically, if you compare SAP and Infor LN, SAP is better in some ways, meaning it can handle much more. However, it's not meant for engineering.

In our case, the initial phase was migration. They were changing from one system to another. They were going from a Microsoft-based ERP system, NVision, to Infor. In that case, it's easier to manage since you already have a layout of the procedures and processes and what they should look like. So communicating all that to Infor LN was not that hard. They're set up for that. 

The complexity was the menu, which made it difficult.

Its maintenance is not necessarily difficult, however, it depends. If you're a person that is really used to ERP systems, you will find Infor not that hard to use since everything is out there. It's just chaotic. It just needs better organization. In terms of everything else, everything is there. You can even track your session with the session numbers. Even if you don't know how to get somewhere, if you know your session number, you can go to that session directly.

Info helped handle the deployment part of the implementation. 

Many clients use the solution based on reasonable pricing. 

Packages are licensed on a yearly basis. I didn't close the deal with a client for that, so I'm not 100% sure if that's the case or if there are other options. I just spoke with the consultant. Our clients always made the deal on their end.

We are using the latest version of the solution. 

If a company wants to use the solution, it needs to put in the data in the right places. They need to assign the right information to the right places so that they don't have faults when trying to understand the procedures that they're going to try and do on Infor because the information is part of the conditions. Sometimes the conditions needed to move forward with some steps are difficult to figure out.

It's always good to have organized data, so then you can migrate everything and have procedures working according to their conditions.

I'd rate the solution eight out of ten.

I mainly use this solution to integrate and optimize business processes for my customers across different industries.

The best feature of this solution, is that it provides businesses with a way to see information from across different process streams, in one place via dashboards.

The finance model within this solution does not have very strong reporting functionality, which I would like to see improved.

The AI prediction feature of the solution also needs to be developed.

I have been working with this solution for over 20 years.

The standard install of this solution is very stable. However, extensive configuration can affect the stability of the product.

The cloud-based version of this solution is fully scalable.

The technical support team are good, although they are often understaffed. However, they are not always able to advise on issues with the most up-to-date version of the solution.

 There is also a technical guide provided, to allow users to potentially fix issues themselves. 

Neutral

The setup of this solution is very easy, but is dependent on the needs of the client.

The licensing costs for this solution are payable annually. Standard licenses are available, but there is also the option to pay to add extra features.

Infor LN is a highly versatile software that meets diverse business needs. We use it in project management, finance, manufacturing planning (MRP one and MRP two), vendor management, and complex product management. Companies like ours with manufacturing capabilities electronics, find it useful as it covers the entire project/product lifecycle, from OEM entry to end-of-life management.

The most valuable feature is its ability to handle products with up to 2,500 components, making it valuable for streamlining complex business operations. Our company's problem was planning production while ensuring we had the resources we needed. We needed a flexible solution, and Infor LN was the perfect choice.

One area that could be improved in Omada Access Points is team communication. It is important because we use various collaboration systems like Outlook, Atlassian Jira, and Confluence. Integrating these systems more effectively would be great. A big system like Infor LN should have excellent tools for this, including better data linking and planning capabilities.

I have used Infor LN for six years.

Infor LN is extremely stable. I would give it a ten out of ten for stability.

I would give the scalability of the solution a ten out of ten. We have approximately 10,000 people using Infor LN.

I would give the easiness of the initial setup an eight out of ten. It is fairly straightforward.

My advice to people who are considering using Infor LN is to start by thoroughly listing and planning for all your needs in the next five years. Overall, I would rate the solution a ten out of ten.

A manufacturing company has different processes. The tool helps to combine these different processes.

I like the tool’s multisite functionality.

The tool is expensive. It needs to refine its planning details.

I have worked with Infor LN since 2019.

The tool is very scalable. We have 15 customers for the solution.

Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1, L2, and L3 support.

The solution’s setup is straightforward. The entire deployment process will take around nine months to complete. We follow project management methodology and implementation methodology while deploying the solution.

The tool’s AMC and support are given on a yearly basis. You need to make monthly payments for support.

I would rate the solution an eight out of ten. You need six consultants and two technical consultants to maintain the solution.