Infor LN Reviews

I work in the sales department, where I use Infor LN as a CRM tool.

The best thing about Infor LN is that you can use it for inter-company business and for international businesses, especially by mid-sized and big companies.

My company has operations in different locations across the world. In my company, we only need HR software, and it is something that is not provided to us here in Germany by Infor. I have to look for other HR software products available in Germany. In general, the HR-related part of Infor LN doesn't work properly in Germany, making it an area that requires improvement.

I have been using Infor LN for five years. My company has a partnership with Infor LN.

All the people in the ERP department, consisting of about 50 in my company, use Infor LN.

Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of ten from whatever I have heard about them to date.

Positive

I work for an IT company where we have been using Infor LN since the start of the company, which was in the year 2000.

The initial setup phase of Infor LN is not a task that I manage. I work in the sales department of my company, where I get involved in the setup phase at times since I have to sell the solution, and I do get involved with the person who looks after Infor LN in my company.

Infor LN is easier to set up than SAP since there is no need for many configuration processes.

The solution is deployed on an on-premises model.

If you use Infor LN in the right direction, and if you use it intensively, then it is a good product.

Infor LN is neither a cheap nor an expensive solution. Infor LN is not as expensive as SAP.

If you use Infor LN in Infor CloudSuite, there is a need to make an early payment for a license, which is approximately 2,500 EUR.

Whether I would suggest Infor LN to someone or not depends on their work and company. I think it's an excellent ERP system for production companies.

I rate the overall product between nine to ten out of ten.

I mainly use this solution to integrate and optimize business processes for my customers across different industries.

The best feature of this solution, is that it provides businesses with a way to see information from across different process streams, in one place via dashboards.

The finance model within this solution does not have very strong reporting functionality, which I would like to see improved.

The AI prediction feature of the solution also needs to be developed.

I have been working with this solution for over 20 years.

The standard install of this solution is very stable. However, extensive configuration can affect the stability of the product.

The cloud-based version of this solution is fully scalable.

The technical support team are good, although they are often understaffed. However, they are not always able to advise on issues with the most up-to-date version of the solution.

 There is also a technical guide provided, to allow users to potentially fix issues themselves. 

Neutral

The setup of this solution is very easy, but is dependent on the needs of the client.

The licensing costs for this solution are payable annually. Standard licenses are available, but there is also the option to pay to add extra features.

We use the solution for various use cases across aerospace, manufacturing, construction, aquaculture, and trading industries.

We achieved manufacturing efficiencies with some solutions by 70-80%.

Most of them who use Infor LN have add-ons connected to ERP. It's either a supplier exchange, or they've got sales problems that are integrated with it. 

Infor OS makes it easy to integrate multiple applications. You have a lot of standard boards that you could use. We've integrated it with sales portals, and it's easy to enable.

The most viable feature is the manufacturing module. There are benefits to using cloud-based ION, such as facilitating seamless connections with third parties. You can leverage alerts and workflows and customize reports using the Report Designer. Another advantage is the document management feature integrated into Infor OS. The planning engine is highly robust. Furthermore, the integration with Factory Track is easy to use.

Infor helps people make quicker, better decisions.

When it comes to planning, it's more challenging to consider the entire structure, such as having a specific SKU and wanting to look at the planning for the whole structure. You must delve into individual item details to plan for it with order planning. Therefore, improvements will allow more comprehensive planning for each SKU.

I have been using Infor LN for 23 years.

The solution is stable with minimal issues. We receive prompt and satisfactory responses from the product company. It's a reliable product that has been in the market for a considerable time. 

I rate the solution's stability a nine out of ten.

The solution is highly scalable. It's hard if you're on the cloud suite. You can get all releases functionalities much faster than the on-prem solutions.

20-25 users are using this solution.

I rate the solution's scalability a ten out of ten.

Yu receive a quick response from support for standard issues. If it's related to customizations, you might need to handle it internally or engage with the consultancy team. When it comes to specific customizations, there might be a challenge in determining responsibility and whether Infor will support it. However, the support quite good regarding standard issues.

Neutral

The initial setup is straightforward, depending on the knowledge levels of your consultants. The process follows the Infor method of 60-30-10. 60% of the setup involves out-of-the-box solutions and accelerators, making the rollout easier and faster. The remaining 30% may require minimal customizations on a case-by-case basis. The last 10% involves addressing specific customer requirements. Following this method facilitates a smoother rollout and faster implementation.

It depends on the kind of modules, but it takes between six to eight months. If there are fewer modules and you want to fast-track it, it can be done in four months. You could also probably use the benefit of Infor's actual data.

I would rate the initial setup as an eight or nine out of ten, where one is difficult and ten is easy.

The product is expensive. It's clear upfront what you're getting for this price, and there aren't any hidden charges.
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

I recommend the solution. However, it will depend on the solution you're looking for and the industry you're coming from. Infor offers a variety of cloud suites tailored to specific verticals. It is essential to choose the right one. Staying with Infor can be a good solution, but selecting the appropriate cloud suite is crucial. For example, if you're in healthcare or fashion, you'd likely look at different options. 

It is easy to integrate multiple applications or software into it. All these plugins are in place if you're going in for any Infor product. It's just a matter of enabling them to ensure it works. Even regarding custom boards or flows, that's also easy to do. You already have a lot of standard boards that you could use, but modifying them is not hard. It is easy to do. We've integrated it with sales portals. It is quite easy to enable them.

Overall, I rate the solution an eight out of ten.

Infor LN is an ERP which we are using. It covers all logistics and finance transactions.

The solution has helped a lot in the sense of consolidation and in providing us with real-time information.

The solution is in proper ERP. It covers all of our requirements and is an integrator solution. That's why we like working with it.

The product is fairly stable.

It's not too hard to handle the initial setup.

The pricing is very reasonable.

The user interface needs to be improved. Right now, it's not ideal in terms of the design. The interface is not elegant on multiple products, such as enterprise assessment, supply chain solutions, and HR information.

The support on offer is lacking. They really need to be better at helping their clients.

I've been basically using the solution since 1999. It's been about two decades. I've been working on it for quite a while.

The solution is quite stable. We don't really deal with bugs or glitches. It doesn't crash or freeze. It's been good overall. We find it pretty reliable. 

The product is scalable. That said, there are certain components created for India Localization, which are sort of specific to India related aspects, those need a little scalability. Indian laws are also very dynamic, so it may be hard to keep up with the registered changes.

We've been using this solution for a very, very long time and we do plan to continue to use it going forward.

We have not been satisfied with technical support at all.

We deal with them a lot and often call them on a weekly basis. They aren't helpful. We're very disappointed.

The installation was very straightforward. It was not complex at all. A company shouldn't have issues with the implementation process.

It's a quite stable product, however, there will be editing problems for the setup and all that. Those issues are normal with any ERP implementation. If a user follows the guidelines from the company and sets up the procedures well, they should be fine. If you can limit the customization, or have no customization, it will mean that you won't need a large amount of time for the full deployment.

The solution is quite competitively priced. If you compare it to SAP, for example, it is quite reasonable.

We are just a customer and end-user. We don't have a relationship with the company.

We were using Baan SQL, which later became Infor LN. We've been using the solution for a very long time.

On a scale from one to ten, I would rate this product at a seven. It's okay. Mostly we are happy with it. However, the interface and technical support are two areas where improvements can be made.

We are using Infor LN for operations and in the supply chain, and in sales.

The best feature of this solution is it comes as a complete bundle. The solution has effective project, document, and application management. Additionally, the collaboration is fantastic, it is well integrated, and can be customized.

The interface can be difficult sometimes. I need to apply a bar code system, such as business intelligence and user interface tools. The user has to be a technician sometimes to use it.

I have been using Infor LN for approximately one year.

The solution is stable.

The solution is scalable, we can add users if we want to expand.

To expand the solution I call my account manager and he can communicate with the license operations from Infor LN. In approximately 20 hours the increase would be done.

We have 120 users using the solution.

The support is overall needs improvement.

We did not have any problems with the implementation.

The partner vendor is not very good. There is no one that can implement the solution here in the middle east, such as Egypt.

Infor LN is a free solution, and everything is included in the package, such as add-ons.

There is a maintenance fee of approximately 16%.

I have evaluated SAP.

When you are working in SAP you need to buy another application called CRM and Service Cloud. However, with Infor LN, their package is fully complete, you do not need to purchase other parts.

I would advise those companies that are outside the Middle East, to choose Infor LN. However, if the company is inside the Middle East, there are no partners that can implement Infor LN as a package. I would not recommend it.

I rate Infor LN a ten out of ten.

It is particularly well-suited for industries with a focus on manufacturing, such as repetitive manufacturing or job-shop environments. Organizations in these sectors have found significant value in optimizing their manufacturing processes. Additionally, the software has proven effective in enhancing financial management practices for a wide range of businesses. Specifically, its robust features in both manufacturing and finance make Infor LN a valuable solution for companies seeking comprehensive support in these key operational areas.

The most valuable feature is production planning. Material planning and predictive planning are both essential aspects.

The user interface is not very intuitive for newer users. The reporting functionality is effective but the presentation is outdated and requires modification for a more modern and user-friendly experience.

We have been working with it for almost a year.

I would rate the stability capabilities eight out of ten. The main challenge lies in the extended training required for users due to the system's complexity, with numerous screens and checks.

I would rate it eight out of ten. The advantage lies in its capability for both vertical and horizontal integration, not only within the Infor ecosystem but also with non-Infor systems. Unlike traditional database sharing, it operates more efficiently, functioning like a quick and flexible system. Currently, it caters to a diverse customer base ranging from medium to large enterprises, totaling around twelve customers.

I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a dedicated support team based in Hyderabad that promptly responds to any issues. Their assistance extends not only to customers but also to partners.

Positive

I would rate the initial setup seven out of ten regarding its complexity. The challenge lies in the extensive setup required for the basic system to function effectively. This involves configuring numerous mapping screens and setting up multiple integration accounts, which is a one-time activity but is time-consuming.

The primary concern lies not in the functionality itself but rather in the complexity of configuring it from a consulting perspective during implementation. While the planning output is accurate when the data is input correctly, the process becomes cumbersome, particularly for consultants setting up the system. The end results are satisfactory, but there is a desire for a more user-friendly approach, such as incorporating drag-and-drop functionality for planning and scheduling. The deployment time varies, but under standard conditions with no significant process changes, it typically takes six to seven months to go live. This timeframe includes implementation for sales, warehousing, manufacturing, finance, quality, and fixed modules—essentially covering core modules for a comprehensive system launch. Infor follows a deployment process known as IDM (Infor Deployment Method). This method involves several key steps, starting with a high-level process design, followed by project training. Subsequently, a prototype is created and subject to approval before moving on to the conference room pilot. Additional testing phases, such as conference room two or sequential testing, may be included, along with user training, data conversion, leading up to the final stage of going live.

The cost is somewhat high. I would rate it seven out of ten. It is considered relatively expensive for the medium market in India. The shift to cloud-based services has standardized pricing globally, eliminating country-specific discounts based on currency value or economic factors. For on-premises solutions, there's a twenty percent annual maintenance cost.

Before choosing an ERP system, particularly for manufacturing, it's crucial to assess the system's ability to configure processes without extensive customization. This has posed challenges for both new and existing customers. Engaging with Infor consultants, testing with a sample production order, and observing the results provide a more accurate assessment than relying on standard reports or promotional materials. Overall, I would rate it eight out of ten.

A manufacturing company has different processes. The tool helps to combine these different processes.

I like the tool’s multisite functionality.

The tool is expensive. It needs to refine its planning details.

I have worked with Infor LN since 2019.

The tool is very scalable. We have 15 customers for the solution.

Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1, L2, and L3 support.

The solution’s setup is straightforward. The entire deployment process will take around nine months to complete. We follow project management methodology and implementation methodology while deploying the solution.

The tool’s AMC and support are given on a yearly basis. You need to make monthly payments for support.

I would rate the solution an eight out of ten. You need six consultants and two technical consultants to maintain the solution.

Our primary use case is the manufacturing module, finance module, procurement, sales module, and CRM module. They are using all functionality, all modules.

They have managed the customers' profits of the section, and also improved the manufacturing cost process. Procurement is very important for everybody. Stock management is valuable in Infor LN. Infor LN is a powerful tool, and our customers use all the functionalities well.

The most valuable features are manufacturing, and manufacturing costing modules. These are all powerful features of Infor LN.

I would like to see the CRM improved. I would also like to see a supply chain management feature.

I have been working with Infor LN for more than twenty years now.

The stability is excellent and there are no issues with performance.

There are no issues with the scalability you can work with a ten-person worker company or ten thousand.

The initial setup is complex on a scale of one to ten a six for complexity. It is a complex process like any other ERP solution. Normally, a normal size company project takes almost one year of project management time and implementation time.

We can deploy our Infor LN solution on-premise or cloud options. There are two cloud options, private cloud, and public cloud. You can select whatever you want. Of course, it depends on your budget. If you don't want to make an infrastructure investment, you can select the public cloud option or a private cloud option. But if you are a strong technical team inside in your company, you can implement and set up the solution on-premise.

The standard pricing is two thousand per year per user. There are no additional costs.

Infor LN has very good investments, as I know. They have a number of technical research and development teams. They have invested big money in the technical side. Therefore, Infor LN will be the leader in the market in this industry. I would rate Infor LN an eight on a scale of one to ten.