Infor LN Reviews

Infor LN has strong sales, purchase, warehousing, and logistics order management. It provides a field service management software module and is excellent in finance.

It has large-scale quality modules like the CRM module, and almost everything is capable in Infor LN.

The freight management module is a bit complex and can be improved. It can be simplified to make processes and navigation less complicated.

I would also like to see some HR-related activities in the modules for this solution. For example, the HR payroll module is one where the wages and salary should get triggered based on the leave applications.

We have been using this solution for almost nine years. It is cloud-based and provided on-premises.

We are using version 10.7, which applies to countries around the globe.

It is a straightforward and stable product.  

It is a scalable solution that handles multi-company and multi-site environments.

There is no staff required. Only minimum administration is needed, so the production company manages everything. However, we will need a cloud admin when we want to give control access.

I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer encounters a bug or issue, it will log a case in the import portal. Then, based on the duration and SLS, it is assigned, and technical support gives us their recommendation and solution. If they can't solve the issue over email, they set up a Webex call, take control of our system, and debug the problem.

The initial setup was straightforward and not complex. However, the training is not straightforward, so a non-specialist will need training before using it.

I believe the licensing cost is approximately US $1,500 per user per annum. But I'm not entirely sure as I am not from the sales department.

I rate this product a nine out of ten. Infor LN is very good at manufacturing modules for manufacturing industries. It is easy to implement and won't take more than three to four months to implement an out-of-the-box solution for a mid-scale sector.

Also, with Infor LN, everything comes in a bundle with no additional costs. There are a few business analytics features such as Infor Birst and another application called Infor Factory Track for inbound and outbound activities automation.

A few cloud suites are a part of the bundle, but it is an add-on feature for others. There are also other add-ons like the HR and CRM modules. For example, if the existing CRM module does not satisfy your business needs, you can have another module and integrate it. However, if you want an additional reporting or analytics tool, it is a licensed product with a cost.

Infor LN has basically the same structure as CloudSuite Industrial, but LN has more advanced planning tools for manufacturing.

From a technical perspective, LN needs to work on customization and integration. It's fairly expensive for many clients to migrate from a customized private solution to the cloud. Infor needs to improve the cloud solution to make the migration from the on-prem customized solution faster and smoother. Otherwise, many clients will find it difficult or expensive to do.

Infor LN is highly stable.

Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't make a special cloud for support.

If you have a demo company, the setup is easy.

I rate Infor LN eight out of 10. I would recommend Infor LN for large enterprises.

• Ease of Use
• Ease of Development
• Bundled with a lot of capabilities

We spend less time analyzing the data with the easy reports and data management. Due to a simpler implementation style, not much time is taken for new developments.

Technology is a continuous improvement process. So as far as I know, Infor is going great with the technological advancements.

I've used it for three years.

No issues encountered.

None. If the users are trained properly there should not be any big issues. Also, Infor Support Service is an add-on.

None and it doesn't require a lot of investment for the server's and database.

8/10.

8/10.

I have worked with two firms. My previous firm used to have Tally ERP 9 which was their legacy system. But switching was necessary to cope up with the competitors in the market. With multi-site support and advanced reporting, Infor LN services are the best.

It was straightforward. Infor Implementation follows a process which goes through implementation, user training and deployment. It follows the SDLC model very well.

We implemented it through Infor's Implementation Partner who are 7/10.

I can't say as I am not a part of the management time, but more on the technical side. However, I am sure it would be good.

We also looked at SAP.

A simple piece of advice, "Infor is the future." Go for it!!

• The ability to customize and add functionality.
• Given that the ERP core is standard for all clients around the world, they are able to customize any process or create a new one.
• It is a great tool to adapt the ERP to clients, independently of the country or countries where the ERP is implemented.

My company is a professional services firm whose main activity is the implementation of this product.

• In the older versions, the visuals could be improved.
• Internet access and the general integration with other systems using different technologies (SOAP, REST, etc). In the new versions, these points were improved.
• I have a lot of expertise in the newest version of ERP (Infor 10 or Infor ERP LN 8), since we have been implementing this version for our clients. However, the last version that we implemented, ERP, didn't have the ability to consume a web service by way of REST or JSON.
• Another point is the lack of user-friendly tools to create reports.
• The ERP has a report generator/editor, but it could be more friendly and versatile.

I have been using this product for more than eight years.

In general, the system is very stable. From my experience, stability problems arise when there is a mismanagement of the resources in the application server or in the database.

We have not had any scalability issues.

In general, technical support is OK.

The initial implementation can be somewhat complex. The size of the system cannot be customized for all the ERP clients due to the costs of doing so.

Many times the corporate environment must adapt to the system's functionality.

I don’t know.

This doesn't apply to my work.

Do not hesitate to implement it because it is a good product. It is robust and reliable.

For most of the clients that I have consulted for, the manufacturing module and the distribution module is utilized and implemented to its fullest.

Some of the clients used to use the traditional ERP. With Infor LN, many of the processes have been streamlined because it has a central repository of all the data. Moreover they could integrated their applications like Salesforce CRM, Crystal Reports, etc into Infor LN quite easily.

The User Interface needs to be more user friendly with a sleeker design and the industry best practice processes needs to be implemented. Also, migration from legacy system to Infor LN should be made smoother a process, so that it gives them edge over its competitors.

I've used it for over seven years.

No issues encountered.

The earlier version of Infor LN ERP i.e. Baan IV is quite stable.

No issues encountered.

They do have good team which provides satisfactory customer service.

They have in their armory a good set of technically skilled people with varied experience and provides quick resolutions to its clients and customers.

No previous solution was used.

One needs to carry out the as-is and study it to see if it is feasible to implement ERP LN for their requirement. The initial setup is not that complex enough, if you have all the pre-requisite in place.

Have a good understanding of the product features, and check if your requirements can be mapped through this product.