- The ability to customize and add functionality.
- Given that the ERP core is standard for all clients around the world, they are able to customize any process or create a new one.
- It is a great tool to adapt the ERP to clients, independently of the country or countries where the ERP is implemented.
ERP Consultant at a tech services company with 51-200 employees
Allows us to create or customize processes.
What is most valuable?
How has it helped my organization?
My company is a professional services firm whose main activity is the implementation of this product.
What needs improvement?
- In the older versions, the visuals could be improved.
- Internet access and the general integration with other systems using different technologies (SOAP, REST, etc). In the new versions, these points were improved.
- I have a lot of expertise in the newest version of ERP (Infor 10 or Infor ERP LN 8), since we have been implementing this version for our clients. However, the last version that we implemented, ERP, didn't have the ability to consume a web service by way of REST or JSON.
- Another point is the lack of user-friendly tools to create reports.
- The ERP has a report generator/editor, but it could be more friendly and versatile.
For how long have I used the solution?
I have been using this product for more than eight years.
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Infor LN
December 2024
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824,067 professionals have used our research since 2012.
What do I think about the stability of the solution?
In general, the system is very stable. From my experience, stability problems arise when there is a mismanagement of the resources in the application server or in the database.
What do I think about the scalability of the solution?
We have not had any scalability issues.
How are customer service and support?
In general, technical support is OK.
How was the initial setup?
The initial implementation can be somewhat complex. The size of the system cannot be customized for all the ERP clients due to the costs of doing so.
Many times the corporate environment must adapt to the system's functionality.
What's my experience with pricing, setup cost, and licensing?
I don’t know.
Which other solutions did I evaluate?
This doesn't apply to my work.
What other advice do I have?
Do not hesitate to implement it because it is a good product. It is robust and reliable.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Infor Partners. Contact us if you require professional assistance.
CTO at silicium consulting
It's a stable solution with advanced planning tools for manufacturing
Pros and Cons
- "Infor LN has basically the same structure as CloudSuite Industrial, but LN has more advanced planning tools for manufacturing."
- "From a technical perspective, LN needs to work on customization and integration. It's fairly expensive for many clients to migrate from a customized private solution to the cloud. Infor needs to improve the cloud solution to make the migration from the on-prem customized solution faster and smoother. Otherwise, many clients will find it difficult or expensive to do."
What is our primary use case?
Infor LN has basically the same structure as CloudSuite Industrial, but LN has more advanced planning tools for manufacturing.
What needs improvement?
From a technical perspective, LN needs to work on customization and integration. It's fairly expensive for many clients to migrate from a customized private solution to the cloud. Infor needs to improve the cloud solution to make the migration from the on-prem customized solution faster and smoother. Otherwise, many clients will find it difficult or expensive to do.
What do I think about the stability of the solution?
Infor LN is highly stable.
How are customer service and support?
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't make a special cloud for support.
How was the initial setup?
If you have a demo company, the setup is easy.
What other advice do I have?
I rate Infor LN eight out of 10. I would recommend Infor LN for large enterprises.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Infor LN
December 2024
Learn what your peers think about Infor LN. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Infor ERP LN Analyst at a tech services company with 51-200 employees
If the users are trained properly there should not be any big issues.
What is most valuable?
- Ease of Use
- Ease of Development
- Bundled with a lot of capabilities
How has it helped my organization?
We spend less time analyzing the data with the easy reports and data management. Due to a simpler implementation style, not much time is taken for new developments.
What needs improvement?
Technology is a continuous improvement process. So as far as I know, Infor is going great with the technological advancements.
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
None. If the users are trained properly there should not be any big issues. Also, Infor Support Service is an add-on.
What do I think about the scalability of the solution?
None and it doesn't require a lot of investment for the server's and database.
How are customer service and technical support?
Customer Service:
8/10.
Technical Support:8/10.
Which solution did I use previously and why did I switch?
I have worked with two firms. My previous firm used to have Tally ERP 9 which was their legacy system. But switching was necessary to cope up with the competitors in the market. With multi-site support and advanced reporting, Infor LN services are the best.
How was the initial setup?
It was straightforward. Infor Implementation follows a process which goes through implementation, user training and deployment. It follows the SDLC model very well.
What about the implementation team?
We implemented it through Infor's Implementation Partner who are 7/10.
What was our ROI?
I can't say as I am not a part of the management time, but more on the technical side. However, I am sure it would be good.
Which other solutions did I evaluate?
We also looked at SAP.
What other advice do I have?
A simple piece of advice, "Infor is the future." Go for it!!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Business Analyst at a tech services company with 10,001+ employees
Many of the processes have been streamlined because it has a central repository of all the data. The UI needs to be more user-friendly.
What is most valuable?
For most of the clients that I have consulted for, the manufacturing module and the distribution module is utilized and implemented to its fullest.
How has it helped my organization?
Some of the clients used to use the traditional ERP. With Infor LN, many of the processes have been streamlined because it has a central repository of all the data. Moreover they could integrated their applications like Salesforce CRM, Crystal Reports, etc into Infor LN quite easily.
What needs improvement?
The User Interface needs to be more user friendly with a sleeker design and the industry best practice processes needs to be implemented. Also, migration from legacy system to Infor LN should be made smoother a process, so that it gives them edge over its competitors.
For how long have I used the solution?
I've used it for over seven years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
The earlier version of Infor LN ERP i.e. Baan IV is quite stable.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
They do have good team which provides satisfactory customer service.
Technical Support:They have in their armory a good set of technically skilled people with varied experience and provides quick resolutions to its clients and customers.
Which solution did I use previously and why did I switch?
No previous solution was used.
How was the initial setup?
One needs to carry out the as-is and study it to see if it is feasible to implement ERP LN for their requirement. The initial setup is not that complex enough, if you have all the pre-requisite in place.
What other advice do I have?
Have a good understanding of the product features, and check if your requirements can be mapped through this product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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