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NeillWalker - PeerSpot reviewer
Agile Consultant at MSOLdigi
Consultant
Top 10
Integrates well with other applications and adapts to different kinds of projects
Pros and Cons
  • "We can integrate a lot of tools with the solution."
  • "Adding applications is very expensive."

What is our primary use case?

The solution is used for project management and agile software development. It is also used for general business planning. We can use it for any small or large project. The tool is designed to do sprints and Kanban. It was built for Agile. It works well for any Agile-style project.

What is most valuable?

There are various versions of Jira. Help desk process, using ITIL, planning a new product from scratch, marketing, task management, and team management can be done in Jira. We use automatic print preview settings and visualization of the progress. We can link all of our information in Jira into Confluence to do live meetings with live data. We have a lot of templates in Confluence for any business or team meeting we need.

The reporting and analytics features make it easy to calculate team velocity. We can track time and effort. It's very easy to generate burn-down and burn-up charts for Agile teams. It also has many useful automatic charts for help desk services. I haven’t used it much, though. We can integrate a lot of tools with the solution.

What needs improvement?

A lot of companies use a mix of Waterfall and Agile methodologies. They often need more individual metrics for time and cost tracking. Many larger companies would like to have more resource management within Jira. The model for adding features is by application. If we add an application to Jira, we must pay for the licenses for everybody on our contract when only a few people need to use the application. Adding applications is very expensive. We cannot make it for only the few users that need it. We must buy the application for the entire workforce that's using Jira, so it's not very flexible.

For how long have I used the solution?

I have been using the solution for three or four years.

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What do I think about the stability of the solution?

Overall, the product is stable, but it has had some security problems and a major outage in the last couple of years. It's something to be aware of, but I don't worry about it that much.

What do I think about the scalability of the solution?

The product’s scalability is pretty amazing. I've seen customers with over 10,000 users, and it works well. I don't have a lot of scaling needs. However, it's super easy to onboard new people. And I've never had to worry about running into performance problems. We just add the people, and it works.

How was the initial setup?

If we are starting a project with a small team from scratch, we can have Jira up and running in about ten minutes. The deployment process is logging on, adding the users, and hitting the start button. It's very easy. The tool is deployed on the cloud. I recommend the cloud. It is usually better and the easiest.

What was our ROI?

The ROI is excellent for the cost of the basic product. It has so many features and integrates with so many things. There are a lot of useful free apps available. We can really improve our project management and task management at a low price compared to buying a bunch of other products. It's very flexible. We can adapt it to different kinds of projects. We can adapt it to the way the teams need to do the work instead of having to learn the rules of the software itself.

What's my experience with pricing, setup cost, and licensing?

I use a monthly subscription. We can opt for an annual subscription if we go through a reseller.

Which other solutions did I evaluate?

I tried Asana and Trello. I chose Jira because it integrates with many other applications and easily expands with its own apps. The integration within the Jira, Confluence, and Atlassian products is automatic. We don't have to spend time linking information and data. We just need to install it, and it will be ready to go.

What other advice do I have?

I haven't used a lot of direct integration with Jira. I've seen it used with code repositories for continuous integration and continuous deployment. It's really fast. Everything is automated and very easy to set up. I haven't used all of the features. I would definitely recommend Jira. My advice is to use the online resources on the Jira home page. There are a lot of people who will help you set it up for free. We can avoid making a lot of mistakes by using the community advice. Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AmitUbale - PeerSpot reviewer
Assistant General Manager at ICICI Bank
Real User
Top 10
Efficient project management that's comprehensive and and helps with time efficiency
Pros and Cons
  • "Jira is a comprehensive tool for managing projects. It helps in task segregation and assignment, making it time-efficient for employees."
  • "We haven't seen Jira's progressive area so far, and we are not sure what it might do in the future."

What is our primary use case?

We use Jira primarily for project management within the organization. It helps us manage tasks, bug management, and tracking tickets effectively. We assign tickets to individual team members and track them easily.

How has it helped my organization?

For project management, Jira has helped facilitate efficient task segregation and allocation to employees. It allows us to track projects comprehensively and improves the overall management from a project perspective.

What is most valuable?

Jira is a comprehensive tool for managing projects. It helps in task segregation and assignment, making it time-efficient for employees. From a project management perspective, it allows easy tracking and management of tasks. Furthermore, Jira is user-friendly with a seamless deployment process.

What needs improvement?

We haven't seen Jira's progressive area so far, and we are not sure what it might do in the future. Due to Jira's access controls and role-based functionalities, we have some limitations, limiting our full exploration of its capabilities.

What do I think about the stability of the solution?

We have not encountered any issues with Jira so far. It has proven to be a stable tool for our needs.

What do I think about the scalability of the solution?

Jira is available at the enterprise level, and while it is a user-based aggregation, we are unable to access all its features due to role-based access controls.

What's my experience with pricing, setup cost, and licensing?

We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.

Which other solutions did I evaluate?

ESQ and Prognosis, which is sold by IR Transact, were discussed as tools used for monitoring. However, these are unrelated to our use of Jira.

What other advice do I have?

If anyone needs a project management tool, I would definitely recommend Jira based on my experience. However, the specific functionalities you can use might depend on the role-based access and permissions within the organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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January 2025
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Jody Boshoff - PeerSpot reviewer
Head of Information Technology Operations at Nexi Group
Real User
Top 10
Secure software development with good integration but has high cost
Pros and Cons
  • "The integration is nice. We can integrate with TeamViewer and many more solutions. We need to go into Jira to complete the secure software delivery."

    What is our primary use case?

    We use the solution for secure software development. Additionally, we use the service-based system.

    How has it helped my organization?

    If our software factory delivers, individuals will need to provide instructions on how to use the software factory.

    What is most valuable?

    The integration is nice. We can integrate with TeamViewer and many more solutions. We need to go into Jira to complete the secure software delivery.

    What needs improvement?

    The solution could be cheaper.

    For how long have I used the solution?

    I have been using Jira for ten years. We are using the cloud version of the solution.

    What do I think about the stability of the solution?

    The product is very stable.

    I rate the solution’s stability a ten out of ten.

    What do I think about the scalability of the solution?

    The solution’s scalability is good.

    100 users are using this solution.

    I rate the solution’s scalability a seven out of ten.

    How are customer service and support?

    Jira is providing all information.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Migrating from an old server agent is quite complicated.

    We have a very small organisation. Two IT people are needed for the solution’s deployment.

    I rate the initial setup a six out of ten, where one is difficult, and ten is easy.

    What's my experience with pricing, setup cost, and licensing?

    The product is quite expensive. It costs approximately 1.2 million rand per year.

    It's a fixed price, depending on the modules that you get. You have specific tools, that's what you pay for.

    I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

    What other advice do I have?

    I would advise people to use Jira. There are other open-source products available that individuals can consider first, depending on the company's budget. Jira is a fairly stable product, but there are other open-source solutions worth exploring.

    Overall, I rate the solution a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Real User
    Top 20
    A cloud solution for field management and task assignment
    Pros and Cons
    • "The integration of other open source tools with Jira is very useful. It allows us to create documents and transcriptions, making it versatile beyond software development."
    • "The release of a MailServer feature within Jira would be beneficial."

    What is our primary use case?

    Jira is used for field management and task assignment. We use Jira on the project management side. We also use storyboards for planning and scheduling. It can be used for tracking and managing issues. It provides a dashboard showing what's open and what's closed. We can access all these details there.

    How has it helped my organization?

    The easy tracking feature is available, but it serves as the foundation of Jira within the bundle. Apart from that, the software supports individual development and testing with LiveStack. Previously, we use Insight to identify additional defects, which could be related to multiple test cases. A single defect might encompass multiple test cases, and vice versa, with different defects linked to various test cases. Having a separate defect management system would allow for one-to-one, one-to-many, or many-to-one mappings. We are unable to perform all of these tasks with the current issue tracker.

    What is most valuable?

    The integration of other open source tools with Jira is very useful. It allows us to create documents and transcriptions, making it versatile beyond software development. Jira was originally developed for IT projects, but it can also be effectively utilized for non-IT sectors. It enables tracking and maintenance of projects outside the IT domain as well. I recommend the solution.

    The reporting feature is very beneficial. Customers can report using the predefined report template.

    The workflow is fine, but it's only integrated within Jira and not with other tools. Additionally, the SQL query is also very helpful.

    What needs improvement?

    In project communication, it is necessary to train every new member who joins us for Jira. Apart from training, using Jira for project planning and scheduling can be very helpful.

    Remote collaboration is helpful. We need to conduct screen sharing sessions with everyone, it would be even better if Jira could provide integrated screen sharing capabilities and enhanced email communication features. Therefore, the release of a MailServer feature within Jira would be beneficial.

    If I want to create a Jira account, I need an email ID. If Jira will provide the same functionality as Gmail, such as a mail server, then collaborating via Jira email will be possible. Additionally, for trained individuals, we can share screens within Jira itself.

    For how long have I used the solution?

    I have been using Jira for over 5 years.

    What do I think about the stability of the solution?

    The product is stable.

    I rate the solution’s stability a 9 out of 10.

    What do I think about the scalability of the solution?

    We have three member along with a founder and co-founder using this solution.

    I rate the scalability a 9 out of 10.

    How was the initial setup?

    The initial setup is easy but if any new ecommerce is coming into picture, it can be difficult.

    I rate the initial setup a 10 out of 10, where one is difficult, and ten is easy.

    What's my experience with pricing, setup cost, and licensing?

    We are using for free version. The pricing is very cheap and has a very nominal fee.

    What other advice do I have?

    Overall, I rate the solution a 10 out of 10.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Vikram Karanwal - PeerSpot reviewer
    Retail Sales Manager at Pine Labs
    Real User
    Top 5
    Used for ticketing and project management, but it should be more user-friendly
    Pros and Cons
    • "Jira queries can be used for different types of deployment automation processes."
    • "The solution should be more user-friendly and include integration with different tools."

    What is our primary use case?

    We use Jira for ticketing purposes, project management, and writing stories, epics, and milestones.

    What is most valuable?

    The solution's maintainability, user-friendliness, and learning curve are all very good. We can use the solution's queries to filter everything and get the data out for business processes. Jira queries can be used for different types of deployment automation processes.

    What needs improvement?

    The solution should be more user-friendly and include integration with different tools.

    For how long have I used the solution?


    What do I think about the stability of the solution?

    I rate the solution a seven to eight out of ten for stability.

    What do I think about the scalability of the solution?

    The solution’s scalability needs improvement. Around 5,000 users are using Jira in our organization.

    How are customer service and support?

    The solution’s technical support is quite good.

    Which solution did I use previously and why did I switch?

    We previously used ServiceNow. We switched to Jira because it is more user-friendly and an easy-to-use tool for project tracking, project management, and integration. Compared to ServiceNow, Jira is easy to maintain.

    How was the initial setup?

    The initial setup of the solution is quite complex and should be simplified.

    What was our ROI?

    We have seen a 90% return on investment with Jira.

    What other advice do I have?

    We use Jira for sprint planning and agile project management. We used to maintain a two- or three-week sprint. We found and tracked different user stories, epics, and milestones in that sprint. We used to complete the two-week sprint with all the user stories, epics, and milestones in that particular sprint. We also put the blockers we use in the backlogs so that they could be handled in the next sprint.

    Jira's bug tracking and issue resolution works quite well. Users should explore more features and understand and learn more about the solution.

    Overall, I rate the solution a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    AnupKumar4 - PeerSpot reviewer
    Senior QA Automation Engineer at Xoriant
    MSP
    Top 10
    Facilitates bug tracking in our projects, easy to collaborate but communication features could be enhanced
    Pros and Cons
    • "Jira is great for story management."
    • "Test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard."

    What is our primary use case?

    I use Jira for maintaining our user stories, creating defects, and tracking progress. It's a part of my daily workflow. We have a dashboard where we manage stories within sprints, see backlog items, and keep track of both open and closed defects.

    How has it helped my organization?

    Jira facilitates bug tracking in our projects. When we find a defect, we log it in Jira and assign it to a developer. Once the developer fixes it, the defect moves into verification or the QA stage. The QA team validates the fix, and if everything is good, they close the defect. If needed, they can re-assign it back to me with comments.

    What is most valuable?

    I like how easy it is to collaborate. We can add comments and tag specific people, which is useful for both onshore and offshore teams. Here, we can tag the person easily, and Jira updates. The commenting feature keeps everyone updated on what work has been done. Jira has a lot of versatility, which makes it a handy tool.

    Within Jira, we can tag stories by the current sprint and associate them with the developer working on them. We also use Jira to track story points and progress based on status. Once a story is ready for QA, the QA team can create sub-tasks directly in Jira and start their work. 

    So, Jira is great for story management, but I'd like to see better tracking of employees' daily status for improved visibility for higher-level stakeholders.

    What needs improvement?

    The communication features could be enhanced. While Jira sends email notifications when comments are added, it would be great to have a more real-time chat function directly within the Jira dashboard. This would streamline communication when we need to clarify defects.

    Also, test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard.

    For how long have I used the solution?

    I've been using Jira for over seven, maybe eight years now.

    What do I think about the stability of the solution?

    I haven't experienced any stability problems myself, but there's always room for improvement. So, I would rate the stability an eight out of ten. I have not faced any major issues with Jira's stability.

    What do I think about the scalability of the solution?

    I would rate the scalability an eight out of ten.

    Everyone uses Jira. If something isn't working, that person likely isn't working either.

    How are customer service and support?


    Which solution did I use previously and why did I switch?

    I've always worked with Jira since the beginning. It is a tool 

    How was the initial setup?

    The initial setup of Jira is relatively straightforward.

    What's my experience with pricing, setup cost, and licensing?


    What other advice do I have?

    Overall, I would rate the solution a seven out of ten.

    I would recommend using it. It's the only tool where everyone can work within a single system, and we can track each other's records. That's a tool that helps people stay aligned.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Hasan Hüseyin TEZCAN - PeerSpot reviewer
    Senior Project Manager & Project Technical Leader at C Tech Bilisim Teknolojileri San. ve Tic. A.S.
    Real User
    Top 10
    Helps to schedule tasks, customize them, and track progress within sprints
    Pros and Cons
    • "I have experience with Jira's bulk tracking and issue management. We use it to add new features to our product, fix bugs, and address customer feedback."
    • "Improvements in Jira for the next release could include adding AI tools for dashboarding, making it easier to report insights, and enhancing business intelligence capabilities. It should also improve on-prem support. As far as I know, Jira's on-premise support is being discontinued. From last year onward, they stopped providing on-premise licenses and now only offer cloud support. This shift happened gradually, and I believe they now only offer cloud licenses."

    What is our primary use case?

    I use Jira to schedule tasks, customize them, and track progress within sprints. We follow a two-week sprint structure and manage all our tasks within Jira accordingly. We use it in the defense industry, and our applications are related to satellite communication. 

    What is most valuable?

    I have experience with Jira's bulk tracking and issue management. We use it to add new features to our product, fix bugs, and address customer feedback.

    The features I find most valuable for work and team productivity are creating subtasks and tracking their completion. Additionally, reporting features such as burnout charts and task reporting are quite valuable for us. 

    The tool's integration capabilities with other tools are quite nice. It's an open tool that easily integrates with third-party products like Microsoft Project and GitHub. Integrations work smoothly; we've also integrated it with requirement management tools per our needs.

    What needs improvement?

    Improvements in Jira for the next release could include adding AI tools for dashboarding, making it easier to report insights, and enhancing business intelligence capabilities. It should also improve on-prem support. 
    As far as I know, Jira's on-premise support is being discontinued. From last year onward, they stopped providing on-premise licenses and now only offer cloud support. This shift happened gradually, and I believe they now only offer cloud licenses.

    For how long have I used the solution?

    I have been working with the product for ten years, since 2014. 

    What do I think about the scalability of the solution?

    My company has 200 users, of which nine to 10 are from my team. 

    How are customer service and support?

    The documentation and the internet are enough to clear our doubts. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The tool's deployment is easy; I rate it a nine out of ten. It can be completed in two to three days. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's pricing is expensive. The new pricing is indeed quite expensive compared to what it was a few years ago. Last year, when we intended to renew our subscription, we found the pricing considerably higher.

    What other advice do I have?

    The decision to use Jira on-premise instead of the cloud is primarily driven by security concerns, especially in industries like defense, where sensitive information must be protected.

    We want to continue using the tool, but we may have to explore other options due to the lack of on-premise support and Atlassian's emphasis on cloud deployment. If it extends its support for on-premise usage in closed network environments, we would gladly continue using it, considering our current investment and experience with the platform. However, if no such support is provided, we may need to evaluate alternative solutions that can be deployed on-premise.

    I recommend using Jira because it's easy to work with and open, allowing for integration and development of additional features if needed. Its ecosystem is vast, with a large community worldwide using Jira, and it offers many add-on products for various needs.

    I rate the overall product an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Yogesh Kapse - PeerSpot reviewer
    Sr. Sales Manager at ESDS Software Solution Pvt Ltd.
    Real User
    Top 5Leaderboard
    Easy to implement, easy to use, and suitable for smaller projects
    Pros and Cons
    • "The burndown charts help track projects."
    • "Scripts should be more readily available for implementing projects."

    What is our primary use case?

    We are using the solution for project management.

    How has it helped my organization?

    The solution helps to track issues related to project management. It helps with different activities like assigning tasks and reacting to issues.

    What is most valuable?

    Linking the issues to members in the team and outside the team has been valuable. Jira's reporting and analytics features are very important for analyzing the entire sprint activity at the end or middle of the sprint. The tool helps track the capacity, velocity, assignments, and different team members’ activities. We can track the entire sprint speed. The burndown charts help track projects. Over time, the tool has completely adapted to our project's scanning needs. We use it however we want and change the settings as we want. So it's quite adaptive.

    What needs improvement?

    The product must provide more automation. Scripts should be more readily available for implementing projects. It should provide quick launch features to build projects.

    For how long have I used the solution?

    I have been using the solution for three years.

    What do I think about the stability of the solution?

    I rate the tool’s stability an eight to nine out of ten. It's quite stable. We haven't faced any issues.

    What do I think about the scalability of the solution?

    The tool is quite scalable. It was quite useful for our projects. I rate the scalability eight out of ten. We have 30 to 40 users. We use the product daily.

    Which solution did I use previously and why did I switch?

    I have used Azure for some projects. We switched to Jira because it is easy to implement and use. It is good for smaller projects. It is easier to start using Jira than other products.

    How was the initial setup?

    The initial setup was quite easy. I rate the ease of setup an eight out of ten. The product is deployed on the cloud.

    What's my experience with pricing, setup cost, and licensing?

    The price is quite competitive. I rate the pricing a seven to eight out of ten.

    What other advice do I have?

    I will recommend the product to others. It is easy to use and implement. Overall, I rate the solution a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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