Jira Reviews

I use Jira in my company for my projects or the tasks assigned via the tool. I also use Jira as a scrum tool.

The solution's most valuable feature is that I used the tool to deal with bugs. In my project, with the bug assigned to me by my company, I was given the backlog and the code. Whenever I had to add it, I used to request Git for code push, pull, and merge, and then I used to paste that GitID into Jira. It was very easy for the other developers to handle whatever code I did.

At times, I am not able to report a bug. Sometimes, we create the same bug with two or three different Jira tickets in my company, which leads to duplication, making it an area where improvements are required.

I have been using Jira for two years. My company is a customer of the tool.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution an eight out of ten.

With the latest versions being released, I feel Jira is being improved daily.

My previous organization used Jira, and now, my current company also uses it.

The solution's technical support needs just to understand the customers' environments and improve or provide a better version of the tool. I rate the technical support a nine out of ten.

Positive

The product's initial setup phase is easy.

The solution is deployed on the cloud.

It is an affordable tool.

From a project management perspective, my project manager assigned some Jira tickets, and I started to do it on a weekly and daily basis. I send a request to a Jira ticket to open it, and during the process, I start describing how I am replicating that issue, explaining it in that Jira ticket. After that, I resolved that Jira ticket put that Git code in the expression part, and submitted it.

Regarding reporting and analytics features, my company uses Jira for software development projects as if it were a single tool. My company uses the tool in a manner where we send requests to one developer, and they open a Jira ticket using the email. Every day, they update so that everybody is able to see it without any description, while my team can see what the developer is doing daily. If a developer is updating, everybody can see that in the company. The tool is very easy to use, and it is easy to understand areas like script planning, story points, and backlog grooming.

I recommend the product to those who plan to use it. I worked with two scrum tools. In Azure also, my company uses scrum, which is a little bit uncomfortable for me, but I am very comfortable with Jira, a major reason I suggest it to other people.

I rate the overall tool a nine out of ten.

I use it for hours tracking with Tempo login, task management, project management, and time booking with the Tempo plugin.

Jira supports our bug-tracking process. We use reports to track bugs. We create reports, and then the issues are fixed.

We have also customized Jira with add-ons and integrations. For example, we use the Tempo plugin for time booking.

I like that there are a lot of features and options, like the Kanban board and other ways to customize projects, columns, and fields.

Jira's reporting and analytics features are also good. 

For project management analytics, we use features like cost tracking, etc.

Integration is good. A lot of tools we use can connect to Jira using the API, making things easier.

ClickUp is a good alternative to Jira, so they have a better interface [GUI]. I don't like Jira's graphical interface - it could be more user-friendly. Jira looks old school. 

Also, the administration part of Jira should be simpler for project managers and Jira administrators. It has many configuration areas, which can be confusing.

So, the administration part could be more simplified. 

I have been using it for ten years. 

It is quite stable. I would rate the stability a ten out of ten. 

ClickUp has more features, so I'd rate Jira around seven for scalability.

On average there are around 500 end users using this solution. 

For some projects I'm involved in, we use the cloud version. Most of our clients are moving to the cloud.

On-premise, because it has more features than the cloud version, or at least the cloud versions our clients have purchased.

Overall, I would rate the solution a nine out of ten. I would recommend using this solution. Go for it! 

I use it to manage my scrum projects and some of the Kanban projects.

In terms of version, they have been updating it every three weeks. It is a kind of a sprint that they do, just like Google Chrome. So, there is no going back and forth. We use a cloud-based application. So, it is always the updated one.

The type of cloud depends on the client. I've been through all kinds of situations: completely public, semi-public, and private. If it is a public cloud, then it is directly from Atlassian. They are providing it. So, there is no middleware.

It definitely streamlined the process of managing the projects. Earlier, we had a system scattered all over the place. We had information in Excel, Microsoft Project, and some of the other applications that we have, but now, we have everything in Jira itself. So, we create user stories and groom the product backlog. We have kept everything in Jira. It is our single source for project information that anyone can go to. So, we could see a lot of transparency with Jira.

Overall, it is very intuitive. It is so lightweight and easy to use. It is easy to manage our product backlog and user stories, and it produces great reports.

It is good for single projects, but if you have to manage the portfolio level of the projects, they have a few add-ons that we need to buy and integrate. They can improve this part to manage it in a better way.

It is not capturing the number of hours for which each person has worked on certain things. We use many add-ons to let resources enter the time in the user story itself. We use an add-on called Tempo, but it is kind of a lousy add-on. It is not straightforward. Rather than helping us, it creates a lot of confusion. So, instead of looking out for the additional add-on, I would prefer to have the timesheet entered as a part of Jira itself. They are anyways capturing every information they could for each user story, and then we are able to break down all the task lists. For each task, we're also assigning a resource. So, while we're doing it, why can't they allow the users to enter the time that can be created as a report? Right now, we need to acquire the add-on, and the add-on is not great. It is not helping. The add-on is also not free.

There could also be some additional reports.

I have been using Jira for seven to eight years.

Stability-wise, it is very good. It is very lightweight. I have used other enterprise-level products to manage the same kind of scrum and Kanban projects and other projects. Other products have many enterprise-level features, but they're very slow and kind of hard to manage.

It is a cloud-based one, so I don't see much difficulty in scaling it. If you want to go from 100 users to 200 users, you will be able to do it without much hassle.

I've been doing a lot of consulting. So, I've seen from five users to the entire organization with more than 500 people using it.

I did contact them through email and discussion forums. I had a limited opportunity to work with them. So, I don't know much about their support.

Jira is a kind of the last one I settled on. Before that, I have used products such as Rally and VersionOne. These two are enterprise-level scrum and Kanban tools that are similar to Jira. 

I have also used Asana and Trello. Trello is lightweight, but I wouldn't call it equivalent to Jira. Jira has many features that not many solutions have. 

Most of the time, we are working with the cloud-based one. So, we don't have to set up everything. It is all there. You just buy a monthly subscription package. The workflow configuration, however, would be a bit difficult while you're trying to set it up. In addition, if you have to go down to the permission level, it is a bit different.

Workflow-wise, you need to plan well because once you configure it, you cannot often change a workflow. For each project, the workflow might be different. You might have a development team, a QA team, a configuration team, and a deployment team. When you start a task, you just need to make sure you are covering everyone. In terms of the workflow, you should know what would happen if someone is not there, and what are you going to do. So, you need to make sure that you are covering those things. Other than that, you need to know how much you are going to take care of the hierarchical level permissions. These are two primary things, and then, later on, you can relabel quite a lot of things in terms of how you're using the backlog product and user stories.

I would rate Jira an eight out of 10.

We use it within our organization. 

It's to handle all the main technology projects. It's for managing mobile banking, internet banking, all the new products, and all technology-related projects.

We get the big picture of what is going on within a project.

The solution allows us to provide access also to the senior management, to see how things are progressing and to point out quickly what's going on, and help to focus energy on the things that are not going well.

The main benefit we got from the product is the consolidation. 

I like the roadmap or the new version with the roadmap that the solution offers. For us, the roadmap was a really great feature.

It's got very good portfolio management. 

The initial setup is easy.

The licensing is transparent. 

It's a stable solution.

Scaling the product wouldn't be difficult. 

Whether you are an expert in Agile or just it's the first time you are talking about it, it's a very user-friendly tool. It's a very simple tool. It's not complicated and even the integration and the usage is very simple. You don't need to be an expert. 

Whether you have small teams or big teams, it's the right tool.

We'd like to use it with non-Agile projects in the future, however, right now, it is a very Agile-focused product.

In general, however, as a solution, it's quite complete and I cannot speak to any missing features. 

I've been using the solution for one year now. 

At the moment, we have not had any issues with stability. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

At this time, we are not tackling scaling at the moment. The organization is not mature enough to scale up.

That said, based on the experience we have had now, if we want to scale up, it should not be that difficult.

We have approximately 200 people on the solution currently. Those users are mainly comprised of the software development teams plus some portfolio managers and program managers and the project managers as well.

We do plan to increase usage in the future. 

I have not had any interaction with them as we haven't had any major issues. We have a contract with the integrator, however. While everything is going well for the moment, we would have access to assistance if we needed it.

I've used Clarity, however, it was used in another organization.

The initial setup was not complex at all. It was very straightforward, very simple.

The full deployment took about three months.

We have four people capable of handling any management tasks related to Jira. 

We had the setup services handled by a reseller of Jira.

It was a very good experience. It was very fast compared to what we expected from the contract. It was a nice surprise.

We have yet to see an ROI as it's been just one year, including the three months of implementation. Maybe in the next six months, we can have visibility on that. For the moment, it's still in progress. We cannot say anything about any ROI.

We pay a yearly licensing fee for an enterprise-level license. 

It's quite similar to the pricing that they have on their website. It's quite transparent from their site. They have a package that charges per user, however, they have some scalable packages, for zero to 10 users, from 10 to 20, from 20 to 50, and so on. You can choose, depending on the size of your company or the number of users. The costs are quite transparent.

While everything is included in that package, the integration or the customization is a different fee. There's a project apart from the integrator, which may vary in cost.

We are just customers and end-users.

I'd rate the solution at a nine out of ten. There's always room for improvement, however, it's a very good solution.

I would recommend the solution to others.

My primary use case for Jira is agile development as a systems integrator. The best use case is to pile up the backlog and then assign those backlogs stories to the user stories, which will be filtered into a sprint. Each story is then assigned to a cross-functional team member for tracking the dependencies and progress on the user story. You can also tag the user story to a particular team.

The most valuable feature for me has been tagging. Also, there's the option to add task lists to each user story. In addition, user stories can be grouped into one feature, which allows us to visualize our progress. The burndown chart is also helpful when it comes to reporting and allows us to know where we are going, especially during development.

I have used Jira for a total of seven months. 

Jira is a reliable solution. In fact, it is not only used for user stories. It is used as an issue tracker tool as well. So I think it supports multiple use cases, which is good.

Multiple users have logged into it at the same time without running into any issues. At my current organization, some 25 people use it. At my previous organization, about 40 people used it. We have plans to increase usage. 

I have not had to call up their tech support. They have plenty of troubleshooting documentation online. 

The initial setup was a bit problematic in terms of getting access to Jira. That goes for a few users, including me.

It is a good solution and a very popular one, as well. So I would recommend it if you are going for agile methodology. It works for both iterative and incremental development. You should use it. 

This is a solid solution for medium to large companies.

I use the solution for agile project management. We use it to break down the project into tasks. 

Jira improved our team collaboration by providing visual visibility and transparency. Everyone could see what tasks were being worked on and the progress made. The development team updated task statuses, making tracking progress and planning sprints easy. If there were any impediments or challenges, we addressed them. This process helped us track our progress.

What I find most valuable in Jira is overall architecture, especially the ability to create dashboards. This feature allows me to gain insights into my projects.

Jira's reporting and analytics features have been super helpful for me in managing my projects. I can easily generate reports and create dashboards to track progress. I can export data to Excel, making it easier to work with outside Jira. The filters in Jira also make it simple to get exactly the data I need.

The tool has been really helpful for our remote team, especially with all our scrum events like daily stand-ups. Having Jira right there during those meetings helps us discuss tasks and settings easily. Plus, it integrates with Microsoft Teams, which we've found handy. It gives us a clear picture of what everyone's working on, so if there's a lack of progress on something, we can quickly address it through Slack or a call.

The solution lacks integration with visualization tools like Power BI or Tableau, which would be beneficial for better insights.

I have been working with Jira for three years. 

I haven't experienced any performance issues with the product.

Currently, our project has a team of around 40-50 people, plus additional members from the client side who are using Jira. It is scalable. 

I haven't needed to escalate any questions to Jira's technical support. Whenever I've had doubts or needed help with something, I've usually found answers in the Jira community. 

Compared to Microsoft Azure DevOps, Jira is more user-friendly. It offers helpful video tutorials and other features that make it easier to use. One thing I appreciate about Jira is its ability to create and customise reports and dashboards.

Setting up Jira was straightforward. The online videos guided me through the process. The program is more about automated deployment, not manual deployment. I wasn't directly involved in the deployment process. Usually, it's handled by the Jira administrator. I mainly focused on my role as a project administrator within Jira.

Maintaining the tool is easy; there's no problem with it. You can even add things from your Excel sheets into Jira. For example, if you have user tasks in Excel, you can easily upload them.

Our client handles the licensing aspect. They have not yet purchased the premium version. 

We plan to integrate the tool with AWS. I rate it an eight out of ten. 

Jira is used for field management and task assignment. We use Jira on the project management side. We also use storyboards for planning and scheduling. It can be used for tracking and managing issues. It provides a dashboard showing what's open and what's closed. We can access all these details there.

The easy tracking feature is available, but it serves as the foundation of Jira within the bundle. Apart from that, the software supports individual development and testing with LiveStack. Previously, we use Insight to identify additional defects, which could be related to multiple test cases. A single defect might encompass multiple test cases, and vice versa, with different defects linked to various test cases. Having a separate defect management system would allow for one-to-one, one-to-many, or many-to-one mappings. We are unable to perform all of these tasks with the current issue tracker.

The integration of other open source tools with Jira is very useful. It allows us to create documents and transcriptions, making it versatile beyond software development. Jira was originally developed for IT projects, but it can also be effectively utilized for non-IT sectors. It enables tracking and maintenance of projects outside the IT domain as well. I recommend the solution.

The reporting feature is very beneficial. Customers can report using the predefined report template.

The workflow is fine, but it's only integrated within Jira and not with other tools. Additionally, the SQL query is also very helpful.

In project communication, it is necessary to train every new member who joins us for Jira. Apart from training, using Jira for project planning and scheduling can be very helpful.

Remote collaboration is helpful. We need to conduct screen sharing sessions with everyone, it would be even better if Jira could provide integrated screen sharing capabilities and enhanced email communication features. Therefore, the release of a MailServer feature within Jira would be beneficial.

If I want to create a Jira account, I need an email ID. If Jira will provide the same functionality as Gmail, such as a mail server, then collaborating via Jira email will be possible. Additionally, for trained individuals, we can share screens within Jira itself.

I have been using Jira for over 5 years.

The product is stable.

I rate the solution’s stability a 9 out of 10.

We have three member along with a founder and co-founder using this solution.

I rate the scalability a 9 out of 10.

The initial setup is easy but if any new ecommerce is coming into picture, it can be difficult.

I rate the initial setup a 10 out of 10, where one is difficult, and ten is easy.

We are using for free version. The pricing is very cheap and has a very nominal fee.

Overall, I rate the solution a 10 out of 10.

I have been the product manager for several years. I use it day in and day out to manage my team. I manage two teams at the moment and they are pretty large teams. Each has a minimum of about 12 people. We use not just agile, we use a scale model framework. All the work is managed through two pieces of software we use. One is called Jira Align. For the portfolio level software, what Jira bought recently, the previous name for the software was AgileCraft. All of the portfolios and features come loaded in Jira Align. From there, they will be composed into stories in Jira. That process is done using programming preventative planning. We do it every three months.

All of the stories are tracked. We have a workflow defined and we have statuses defined. As the team works on the story, the story moves from one status to another and we close them when everything gets carried over to the production release.

The workflow is the most valuable aspect of the solution for us.

The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view.

There are excellent reports that come out of the data for every sprint so that you can do metrics on each. You can measure how the team is performing with respect to burn down charts, or with respect to how many story points were produced, or how many stories were moved out. For this, you can gauge the performance of the teams very effectively.

The solution needs performance improvements. We see that a lot of times it's clocking whenever there's any abuse.

When we switch from one view to the other, it takes some time before that view is presented. The performance for different dashboards, whenever they are loaded, it takes more time than you're comfortable with. Whenever you move from one dashboard view to another dashboard view, then it should come up quickly. Right now it takes a long time and sometimes it clocks. The overall product performance, whenever you switch a view is what they need to work on.

Whenever you edit a story, whatever you have changed takes a bit of time to save.

The integration between Jira and Jira Align needs to be better. There's a lot of differences between the two systems. I believe what happened was Jira bought this software from a different company called AgileCraft. And that integration is still in process, and, because of that, there's a lot of differences between the statuses. That sometimes creates a lot of confusion for senior management whenever they're reviewing performance across teams. Better integration between Jira and Jira Align is on the top of my "most desired upgrades" list.

The solution should improve performance when there are multiple users.

I've been using the solution for about seven years now.

Whenever you load different views, it takes time. That's the only major issue. I didn't see any major glitches due to the fact that Atlassian is really good at catching them. The stability of this product is really great. I've been using it for, as I said for six, seven years now. I'm never unhappy with it.

Our entire company, whenever there's a new division that goes into the agile mode of developing software, brings on Jira.

It's really scalable, however, at the same time, you need to really throw hardware at it to offer better response times when you add users. That goes without saying for most of the software.

We currently have 2,000 users on the solution. We plan to continue to increase usage in the future.

We have an internal tech support team for Jira. We contact them whenever we run into issues. We have a platform for IT tickets. We use that to call them. I haven't directly called Jira Atlassian at any point, so I can't speak about their direct technical support.

I have used other packages for agile project management.

I wasn't involved in the initial setup, however, we have a Jira administrator and they have a group, and that handles it. I implemented Jira for my teams. I added users to roles on the system. Roles such as developer, administrator, approval, managers, etc. That is all done by myself. In terms of that task, and setting up a project, it's fairly easy.

Implementation is a multi-year process. Right now, the whole company is on Jira. Whenever there's a new group, it gets added, and a new team is created. It's always a work in progress and it's not very time-consuming.

I would say the training of people on how to use Jira effectively takes some time. It's very intuitive, however, at the same time, a little training goes a long way in utilizing the software in a much better manner.

We are using the latest version of the solution.

It's a great piece of software. If you really want to do agile software project management Jira is definitely should be a top choice for you.

I'd rate the solution eight out of ten.