Kaseya VSA Reviews

We're a small computer shop, so we use it as the remote control tool when clients call for help and ask us to walk them through something. But we've also got it set up to monitor Windows logs and notify us when an update fails to install or a hard drive is developing a bad block. The sort of thing that allows you to stay ahead of trouble. 

Also, little housekeeping things like hard drives filling up, so you empty the recycle bin, delete the temporary folders, that sort of thing. It's scripted, so it all happens automatically. We get a note saying, "Hey, there was a problem, but we took care of it," which is kinda nice.

As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance.

Moreover, Kaseya's got a new version coming out. We're waiting for a couple of features to be updated on it, but the big thing that they're providing in the next version is they'll also give us the ability to remotely help people with phones and tablets where now, if a client has a problem with the phone, which we frequently get, you know, hey, I need to change my password or I change my email password. Don't know how to do it on the phone, and we have to walk them through it or they just have to stop by my shop. Now we'll be able to take care of it for them.

Kaseya's remote control strengths are for a remote control tool. They're a remote tool lacks. Doesn't do terribly well with multiple monitor support. Doesn't do terribly well with remote printing. And there are other tools, like remote for multiple monitors, TeamViewer, and also remote printing TeamViewer does another job. But they are working on it. 

So there is room for improvement in the remote control strengths. 

I've been a Kaseya client for more than a decade.

I've been using it for more than a decade. It's fairly stable.

Probably more scalable than I'll ever run into. I have a small company. We're only currently taking care of 700 endpoints. I know they have accounts that have much larger situations. But it scales well.

Support can be frustrating.  Often they tell you how things are documented which ends up being different than how things work in reality.

Positive

The initial setup is fairly complex, but they're pretty good at walking you through things.

We were running an on-prem server until a year and a half ago when we switched to the online version, so they're taking care of all the maintenance for us now is much easier.

I will rate Kaseya on its ROI an eight out of ten. 

I'm sure there are cheaper products. They seem like a large expense to me, but they're also a large source of revenue because we have to pay just to be able to have access to help clients remotely. I do take the time to look at them. But I haven't found any of them that would work as well.

Be careful with your expectations.  They announced an included backup solution last May and truthfully it has failed to meet expectations until very recently.  That means that I paid for something that I truly was not able to fully use for ten months.  Recognition of this has been lackluster.  I doubt that I will renew my contract at this point.  Kaseya has ruined what used to be a very positive relationship.  Avoid the Kaseya contract nightmare and investigate purchasing their products through Techs Together instead.

Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.

The most valuable feature of Kaseya VSA is the ability to control laptops remotely. Kaseya VSA is a cheap and user-friendly solution.

The solution's automation capabilities are not very strong. Therefore, I am looking for another system. Kaseya VSA is not very strong for updating and monitoring.

The solution should have more third-party applications and a system for updating the applications. It's very difficult to update the third-party software on every device. It's very simple to patch the updates of the nodes, but it's not simple to update third-party software.

I would like to have the solution's features upgraded every year.

I have been using Kaseya VSA for more than ten years.

Approximately 100 users are using the solution in our organization.

I rate the solution an eight out of ten for scalability.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.

Kaseya VSA can be very easily deployed in a few minutes.

The solution's pricing is reasonable.

You have to log in to a portal. I have an overview of all the devices and a brief view of the system malfunctions. With Kaseya VSA, what you see is what you get for that price. The solution saves me a lot of time by allowing me to help people remotely. It's very easy to add new devices via remote without disturbing the person.

Overall, I rate the solution a seven out of ten.

The solution can be deployed on-cloud, on-premise, and hybrid.

The most valuable features of Kaseya VSA are remote control, live connect, and automation.

The audit and KNM tools could improve.

In the next release, it would be useful to have an iOS and Android application to provide more visibility.

I have been using Kaseya VSA for approximately 12 years

I rate the stability of Kaseya VSA a nine out of ten.

We have a lot of customers that want more agents communicating a single VSA server. For example, 50,000 assets on a single VSA. 

We have 15,000 people using this solution.

I rate the scalability of Kaseya VSA a nine out of ten.

The support from Kaseya VSA could improve. We have multiple customers that have had delays in receiving a response from the agents for small issues. We have to find solutions ourselves after creating the tickets.

I rate support from Kaseya VSA a five out of ten.

Neutral

We have to understand the customer's requirements then we can map the correct deployment for them, such as retrieving the VSA applications, automation, and database. The full process including the configuration and licensing is one week.

I rate the setup of Kaseya VSA a ten out of ten.

Customers purchase the solutions because it is priced well. There are additional services that have an additional cost.

I rate the price of Kaseya VSA an eight out of ten.

We have compared this tool to others and it is good.

I rate Kaseya VSA a ten out of ten.

This solution is our RMM tool and we love the deployment features. We just develop a package for each dual client base that we have or for each client network, or actually in some cases we have two packages depending on if it's going to be a remote user or an in-house user. My partner sets up the packages and we install the packages on the computers as they come in and they do pretty much everything for us and get all the software installed. The only thing we have to do is put in a couple of passwords for the individual users and we're off and running.

We used to use a different product and we've found that this solution is far more efficient for using the BMS and VSA and also with our documentation. This solution just made life a lot easier.

The solution is hard to use at first until you understand how it works. Once you gain an understanding of how it works, it's great, but it's not a five minute tutorial and you're off and running. You do need to spend some time to learn how to use it.

I would say the solution is stable. We haven't had any trouble since we deployed it.

Scalability is easy with this solution, and you can always go up. However, it is hard to go down because, just like everybody else, once you get to where you have so many users, you can't remove them due to the contracts.

We're actually in the process of growing, and we are hoping to bring on another 45 to 100 endpoints in the next three to four months. We're also in talks with another company to bring on another 300 endpoints in the next nine months, and we're expecting to grow by maybe one technician.

For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we thought they should be and they've been very responsive. Plus the tech support has been great when we ask for training. My partner prefers to do everything by email instead of phone and we usually get responses from the team within an hour or two and resolution within the day as to figuring out what the problem is.

Our ROI is probably about six months. We started seeing real improvement in our efficiency at that point because we were still finding new things we wanted to do with the solution. We're actually still finding more things we want to do with it because we just ask, and all of a sudden, "Yeah. You can do that." It's like, "Oh, okay." It's been very adaptable for us in that aspect, and the amount of power it provides has just been amazing. I also note there are a couple of things on the horizon that might make it even that much better.

I think VSA is like $4.00, but we got a deal on it, so it was under $2.00 per endpoint per month.

I would rate this solution as a nine out of ten.

Our top uses are remote support, asset and inventory management, and patch management.  

The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature. 

The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too.

The solution could also use better management and functionality for file transfers. Now when you want to do file transfers, you can simply copy a file and paste it over. Sometimes that works, and sometimes it doesn't. I like to have a file transfer window because I can see the data tree on both machines, mine and the remote. This is an industry standard and I would like them to bring this feature back. I understand they were trying to make things easier but sacrificing this functionality isn't the way to go about it.

We have been using this solution for the past 12 months.

The stability is good, there was one occasion where the site was down and we couldn't do anything, but overall I have no complaints about that.

The scalability of the solution is good, it allows for rapid deployment of under an hour, whether for a smaller or larger number of workstations. We package in antivirus along with the remote control aspect, which allows very fast onboarding of clients at a basic level.
The probe functionality allows us to leave the probe on the domain controller and anybody connecting to the network would have Kaseya deployed to their workstation, and we receive an alert of the new addition. This is excellent for management and deployment.

Regarding our internal use of the solution, we had about 35 people using it. 

Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes, and opening a chat session was even faster, so I would use that option more than anything else. 

Positive

We primarily used LogMeIn before switching to Kaseya. The problem with LogMeIn is that although they provided remote control support and to some extent asset management, there was no robust reporting to give us the data we needed. This made us feel like we were being overcharged for the product. That being said, Kaseya is not cheap either, but we are getting a lot more for our money. That was the reason why we left a competitor and came to Kaseya.

The initial setup was a mix. Some visually poor UI elements complicated the process, while remote control of assets was straightforward. 

The deployment was very quick thanks to the incredible probe functionality. We would install a probe on the domain controller and assets would be checking in within minutes. 

You're going to pay for this solution, but you're going to get so much more out of it in reporting, asset management, and the ability to manage your clients. I would recommend giving Kaseya serious consideration and I would recommend implementing it. 

I consider Pulseway a viable alternative, but it's a bit too expensive. They don't have a probe functionality either, even though it has been frequently requested on their website. 

I would rate this solution a nine out of ten.

We use the solution internally, deployed to our own workstations as well as with our customers. There would be times while working on something where I would encounter an issue, and a network engineer could remote to my system to help get a solution quicker. We also use the solution for our own inventory management.
I would recommend Kaseya to any MSP, because their product is a little ahead of the innovation curve compared to the competitors.  
The ability to quickly onboard clients is phenomenal. I feel that compared to its competitors, the solution is not as complicated. You log into the portal, create an organization depending on the client, create an installer, throw it on the domain controller and let the software work for you.

We primarily use the solution for remote support.

The remote support is the most valuable aspect of the solution.

The solution now supports Apple devices.

We were able to handle the implementation internally.

The technical support is quite good.

We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.

We have had Kaseya for a while. That said, the VSA upgrade was just recently done last month. That's a rather new part for us.

Our technicians, level one and level two, and our help desk all use this product.

My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We didn't face any issues with them. We're satisfied with their level of service. I don't have anything negative to say.

We didn't do the setup; our network team does that. Therefore, I wouldn't be able to speak on how easy or difficult the initial setup was. I cannot speak to the deployment process either. I don't know how long it takes.

Our network team handled the implementation in-house. We didn't use an integrator or consultant as far as I know.

We don't look at the product from an ROI perspective. We simply don't have a have remote support solution, or we didn't. SCCM may provide that to us. We needed a remote support solution, and therefore, Kaseya was what we chose at the time.

Right now, we're making an evaluation of whether to standardize with either this solution or the SCCM.

I'm a direct end-user of the solution. We're just customers.

We're using the latest version of the solution.

In general, I would rate the solution at an eight out of ten. Thus far, we are quite satisfied with the product's capabilities overall.

We are an MSP-managed service provider, and we use VSA and to automate our IT management for our customers so we can work more efficiently and effectively. We are customers of Kaseya. 

The valuable feature is more of a combination of Kaseya VSA, and Kaseya BMS. They have several products that work well together. For example, when you have an incident on a device, you can create a ticket on the device, enabling you to build up a bit of history regarding incidents.

The user interface is somewhat outdated. Kaseya BLS, for example, has a much more intuitive interface.

We are currently in the process of implementing this solution and have been using it for three months. 

The solution is stable. 

The solution is scalable, we have 15 users. 

The technical support is quite good. 

Positive

The initial setup is not particularly difficult but requires some assistance which we received from the company. 

Licensing costs are mid-range and I believe we get value for money. 

I compared Kaseya with other products on the market and found the functionality it provides suited our requirements. 

Make sure that the software features fit your needs. There are numerous options on the market and they all have very slick presentations but you really need to ensure that the software is right for you. 

I rate this solution eight out of 10. 

We are resellers. We use it internally, but not all of its features.

The most valuable features of this solution are automation, inventory, and patch management.

The majority of end users want complete software management. It focuses on a thorough evaluation of the initial projects in the software.

It should focus on the lifespan or timeline of the software and hardware. The majority of end users ask if there are any notifications or advice regarding when they purchased the hardware and software and when it will expire or need to be replaced, and there are none in Kaseya. As a result, even the software metering.

Better software awareness and metering are required.

Metering software depends more on what they use it for, and how much software is available within the company.

If I think of any additional features that are required, it will be for detecting or including mobile users of managing endpoints. There is currently no mobile license for cell phones, Androids, or even iOS. I believe we should include a VSA license to provide complete endpoint management.

We are resellers and have been dealing with Kaseya VSA for six or seven years.

Kaseya VSA is a stable solution, some of the end users have been using it for years.

The scalability is good; it is up to the end-user or we can add additional licenses if necessary. We can conduct policy checks as well.

I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and it is available as needed.

The initial setup is straightforward.

It is simple to implement, especially when the end-user knows what policy they want to implement.

The implementation was completed in-house. We used the Kaseya method of implementation.

In terms of maintenance, we don't need a lot; one person can monitor it.

In the Philippines, licensing fees are paid on a yearly basis.

I believe it is competitive, depending on the number of users purchased. It's scalable in terms of pricing.

Fees are paid per license, per user, and per year.

It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD.

I would rate Kaseya VSA an eight out of ten.