LogMeIn Rescue Reviews

Ease of use: Ease of end parties being able to login into the software.

I am a one man support show. So, it gives flexibility to be in more than one place at a time. I could be working at seven people's desks from one location. That is pretty useful and helpful.

Lessen the cost of it.

I have been using it for 10 years.

Yes, it is very stable.

The more technicians I deploy, the more expensive it is.

I would rate the technical support as a 10 out of 10. They know their product. Whenever I call them, they help me get to where I need to go very quickly.

No previous solutions, but now I am also using TeamViewer and GoToMeeting for certain things. I am kind of diverse. I still have LogMeIn Rescue and I have to decide if I am going to renew it.

Initial setup was straightforward.

If price is an issue, look elsewhere, but they are robust in features. 

For our company, great features, but too expensive. We are trying to keep costs down. If it were not for the cost issue, we would definitely stick with the product.

TeamViewer was one of the direct competitors.

Do your homework.

I am working for an IT support company and we require tools to service our clients and our in-house department.

We have an application, our LogMeIn application, a one-click application. Because we have employees in different locations, we have given them this application, so when they click the application, they have remote access. It's easy for us, they don't have to call us. They don't have to talk to us. They don't have to do anything other than simply click, and they are connected to the IT office, so they can help people out.

LogMeIn remote tool is a high priority for business, that's for sure. We require a remote tool. It's mainly for remotely doing business and doing jobs, so we don't have to go there. 

How the accounts work is one thing that needs improving. The account people always recommend one thing and and something different happens. I was in a monthly commitment, paying them monthly. My credit card got changed at the point in time LogMeIn was trying to run the payment and it didn't go through. I gave the new credit card to LogMeIn, they processed the payment. A week after that, I got a call from my bank saying they want to charge me for the next year. I told my bank to stop the payment because I am paying a monthly cost, I have a budget. You cannot ask me for a year commitment at the moment. I have a year commitment to the program, we have signed the contract, but the agreement was to pay monthly.

Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem.

No issues with stability.

Scalability is okay.

My experience with tech support has been good.

I was with Bomgar, but Bomgar used to provide me hardware to install, so that was the reason I left it. Otherwise, I liked Bomgar better than LogMeIn, actually. But the issue was that in every center you have to install their hardware, so that was the problem for me.

LogMeIn setup is pretty simple.

I have a few others I work with. I have to keep them because you cannot rely on one. You never know.

I would say LogMeIn is good. If you are really looking for nice reporting, a nice tool, go to LogMeIn.

I give it a seven out of 10 because of the service issues and the product not being available for 100% of what I do. I do work on smart devices. LogMeIn doesn't perform. They do commit to it performing, but it does not actually perform.

When a client calls and has a computer that we have not been on before, because it may be new (or whatever) and they are having an issue, we can still remote on it and help troubleshoot.

The ability to have an easy way to remote on to a remote computer without having prior access to it.

The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement.

No issues.

It is not limitless. It does exactly what we paid for. We could scale it if we wanted to pay more. So, I guess, it is upgradeable.

I have not had any issues requiring support.

With the product, I have never had an issue with it. I have never had to look up anything or call anyone.

We switched to LogMeIn because of features. At the time we switched, it was still free to a point. However, the product is good enough that we went ahead and started paying for it, even when, it was no longer free.

The main feature we switched for was how easy it was to have a client be able to connect to you.

The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.

Look at the different plans they have. Do not pay for a plan you do not need.

The pricing is a little on the higher side, though.

I do not remember evaluating any other options.

When we have a software product that we develop and support, and when customers phone in with issues, lots of times we struggle to determine the real issue, because they're just phoning it in. We use it to be able to actually share their screen, and see exactly what's happening.

Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone.

The pricing, is a little on the high end but it's proven itself to be worth it for sure.

We've never had problems with it.

We really only use one user at a time. No, haven't had any problems there.

This is the first solution of its kind for us.

Very straightforward. Very easy to do for sure.

We use other LogMeIn products, so this was the only one we really looked at.

It works really well. It allows us to see the problems on users' screens.