ConnectWise ScreenConnect vs LogMeIn Rescue comparison

ConnectWise and GoTo are both solutions in the Remote Access category. ConnectWise is ranked #15 with an average rating of 9.3, while GoTo is ranked #12 with an average rating of 9.0. ConnectWise holds a 1.5% mindshare in VUS, compared to GoTo’s 2.0% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

ConnectWise ScreenConnect and LogMeIn Rescue are popular remote access solutions with distinct strengths and user satisfaction levels. ConnectWise ScreenConnect has an edge in pricing and user support, while LogMeIn Rescue stands out for its feature set.

Features: ConnectWise ScreenConnect is praised for its robust customization options, seamless sessions, and strong security features. LogMeIn Rescue is noted for its advanced diagnostic tools, extensive integration capabilities, and cross-platform support.

Room for Improvement: Users of ConnectWise ScreenConnect suggest enhancements in reporting capabilities, a less steep learning curve, and improved interface design. LogMeIn Rescue users highlight the need for more flexible pricing models, improved user training resources, and enhancements in customer feedback mechanisms.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is commended for its quick setup process and responsive customer support. LogMeIn Rescue's deployment is straightforward but is sometimes criticized for slower customer service response times.

Pricing and ROI: ConnectWise ScreenConnect offers a competitive initial setup cost and tends to deliver strong ROI due to its lower price point. LogMeIn Rescue, while pricier, justifies its cost with high-quality features and reliable performance, leading to a satisfying ROI for users who require comprehensive solutions.

To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Rescue Report (Updated: January 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Rescue

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.1% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."

"Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."

"The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection."

"The main advantage is that Intune performs its intended functions effectively."

"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."

"At the moment, Autopilot is the most valuable feature."

"The reporting and analytics features in Microsoft Intune have been a lifesaver."

More Microsoft Intune pros

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"Unattended access is the most important feature."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"It's very low maintenance."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"I've noted an ROI while using the solution."

More ConnectWise ScreenConnect pros

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"Ability to save a permanent remote connection, hold, and/or transfer."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"Being able to transfer files quickly and easily via the remote file manager."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

More LogMeIn Rescue pros

Cons

"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"Intune's areas for improvement revolve around security and certificate management."

"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

"In an upcoming release, I would like to see some kind of analytics report."

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

More Microsoft Intune cons

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"The recent redesign has made it slower and basically worthless."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

More ConnectWise ScreenConnect cons

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"They need to improve their technical support."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

More LogMeIn Rescue cons

Pricing and Cost Advice

"Its price is quite okay. I wish they provide certain additional features with the same license."

"The price is very reasonable."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

"The price could be better."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"I rate Intune five out of 10 for pricing. It's expensive."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

More Microsoft Intune pricing and cost advice

"It is priced fairly."

"We pay $3,000 USD for the service, yearly upfront."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Good price and works well."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ConnectWise ScreenConnect pricing and cost advice

"The rescue model is licensed by user."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"It's definitely worth the value."

"The pricing is a little on the higher side, though."

"The pricing is worth the value."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

27%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Healthcare Company

10%

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

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What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

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Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 33% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 18% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 7% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 30% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 10% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 9% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

February 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

February 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Rescue

February 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Rescue

January 2025

Free Report: ConnectWise ScreenConnect vs. LogMeIn Rescue

Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Rescue and other solutions. Updated: January 2025.

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