LogMeIn Rescue vs N-able Take Control comparison

LogMeIn and N-able are both solutions in the Remote Access category. LogMeIn is ranked #16 with an average rating of 9.0, while N-able is ranked #24 with an average rating of 9.0. LogMeIn holds a 2.8% mindshare in VUS, compared to N-able’s 1.1% mindshare. Additionally, 100% of LogMeIn users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

2,010 Views
1,255 Comparison Views

100% willing to recommend

N-able Take Control

Read 2 N-able Take Control reviews

528 Views
406 Comparison Views

100% willing to recommend

LogMeIn Rescue

N-able Take Control

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

N-able Take Control and LogMeIn Rescue are both robust remote support tools with distinct strengths. N-able Take Control seems to have the upper hand in pricing and support, while LogMeIn Rescue is highly praised for its extensive features, justifying its higher price.

Features: N-able Take Control is known for ease of use, fast connections, and comprehensive reporting capabilities. LogMeIn Rescue is valued for advanced security measures, multi-platform support, and robust customization options. LogMeIn Rescue stands out due to its broader feature set.

Room for Improvement: Users suggest N-able Take Control could enhance mobile support, integrate better with other software, and improve user interface. For LogMeIn Rescue, users wish for reduced pricing, simpler setup process, and more cost-effective plans. LogMeIn Rescue’s cost is the primary concern.

Ease of Deployment and Customer Service: N-able Take Control is quick to deploy with responsive customer service. LogMeIn Rescue, while requiring more intricate setup, provides extensive deployment options and reliable support. The more straightforward deployment of N-able Take Control gives it an edge.

Pricing and ROI: N-able Take Control attracts with affordable pricing and solid ROI, especially for smaller businesses. LogMeIn Rescue, although more expensive, delivers good ROI through rich features and flexibility. The lower cost of N-able Take Control makes it appealing, but LogMeIn Rescue’s ROI remains compelling due to added functionalities.

To learn more, read our detailed LogMeIn Rescue vs. N-able Take Control Report (Updated: October 2024).

Buyer's Guide

LogMeIn Rescue vs. N-able Take Control

October 2024

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Categories and Ranking

LogMeIn Rescue

Ranking in Remote Access

16th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able Take Control

Ranking in Remote Access

24th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Remote Access category, the mindshare of LogMeIn Rescue is 2.8%, down from 3.1% compared to the previous year. The mindshare of N-able Take Control is 1.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

SachinAnikar

Director Consulting Services at LTIMINDTREE

Oct 6, 2023

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Brian Hershey

Platform Manager at a outsourcing company with 11-50 employees

Dec 5, 2022

It covers you for HIPAA and PCI certification

Take Control is a way to remotely take over the console of a managed machine, but it also gives you other abilities. You can take over the console, access the registry, throw commands at it in the background, and manipulate the file system Take Control enables you to collaborate with end users.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"The time it takes to troubleshoot one of our users is cut significantly."

"Ability to save a permanent remote connection, hold, and/or transfer."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."

More LogMeIn Rescue pros

"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."

"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."

Cons

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"The solution’s pricing could be improved."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

More LogMeIn Rescue cons

"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."

"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."

Pricing and Cost Advice

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"The pricing is worth the value."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"It's definitely worth the value."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The pricing is a little on the higher side, though."

More LogMeIn Rescue pricing and cost advice

"N-able Take Control charges you a monthly fee for every customer that you have booked in, and it used to be inexpensive but it's a little bit more expensive now."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

Healthcare Company

Computer Software Company

18%

Comms Service Provider

11%

Real Estate/Law Firm

11%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

What do you like most about N-able Take Control?

Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them.

See all answers

What is your experience regarding pricing and costs for N-able Take Control?

It's bundled with N-central, but there's a separate option if you only want Take Control.

See all answers

What needs improvement with N-able Take Control?

We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service.

See all answers

Comparisons

GoTo Resolve vs LogMeIn Rescue

Compared 37% of the time

TeamViewer vs LogMeIn Rescue

Compared 15% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 14% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 9% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 7% of the time

More LogMeIn Rescue Competitors

TeamViewer vs N-able Take Control

Compared 42% of the time

Dameware Remote Support vs N-able Take Control

Compared 22% of the time

Microsoft Remote Desktop Services vs N-able Take Control

Compared 14% of the time

Microsoft Intune vs N-able Take Control

Compared 11% of the time

Check Point Remote Access VPN vs N-able Take Control

Compared 10% of the time

More N-able Take Control Competitors

Product Reports

Buyer's Guide

LogMeIn Rescue

October 2024

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

October 2024

Download N-able Take Control product report

Also Known As

No data available

SolarWinds MSP Take Control, SolarWinds MSP Anywhere, SolarWinds Take Control

Learn More

LogMeIn

N-able

Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

Whether your clients are working from home, in the office, or on the go—they need you. N‑able^™ Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.

Connect to devices in eight seconds or less on average.
Troubleshoot issues with device information and specs at your fingertips.
Configure and customize Take Control for your business using the admin dashboard.
Keep data and clients safe with sophisticated encryption and multifactor authentication.
Quickly connect to new devices and users using a simple PIN.

Sample Customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Bainbridge Technology Solutions, NKIT Systems

Buyer's Guide

LogMeIn Rescue vs. N-able Take Control

October 2024

Free Report: LogMeIn Rescue vs. N-able Take Control

Find out what your peers are saying about LogMeIn Rescue vs. N-able Take Control and other solutions. Updated: October 2024.

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