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Solution architect at a consultancy with 10,001+ employees
Real User
Top 10
Nov 26, 2024
Allows the use of existing identity servers or OpenID for secure API sharing but lacks integration capabilities
Pros and Cons
  • "Security is the top feature of Azure API Management."
  • "Azure API Management lacks integration capabilities seen in other tools."

What is our primary use case?

We use Azure API Management as a migration tool and for security. We have services interfacing with Boomi and APG, and we're migrating them to Azure API Management and Azure Logic App. This involves writing integration logic in Logic API and exposing APIs securely to external networks. We also integrate Snowflake with ServiceNow data using Kafka and Azure API.

How has it helped my organization?

Our primary advantage with Azure API Management is the ability to achieve real-time data updates for user queries. This is vital in retail, where customer concerns need immediate attention. By using Azure API Management with Snowflake and Kafka, we maintain accuracy and speed in our data processes and transactions.

What is most valuable?

Security is the top feature of Azure API Management. It allows the use of existing identity servers or OpenID for secure API sharing. The speed of deployment and the ability to integrate legacy databases using API wrappers for external exposure are also valuable.

What needs improvement?

Azure API Management lacks integration capabilities seen in other tools. It should at least handle basic transformations, which currently fall to Azure Logic Apps. Including a mapper, like IBM API Connect, would be beneficial. There's a need for better integration features without additional solutions.

Buyer's Guide
Microsoft Azure API Management
December 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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For how long have I used the solution?

I have been working with Azure API Management for approximately two years.

What do I think about the stability of the solution?

Azure API Management is stable. I haven’t encountered significant issues, and I would give it a nine out of ten for stability.

What do I think about the scalability of the solution?

Azure API Management earns a seven for scalability. I feel there are fewer features to explore, compared to other API management solutions.

How are customer service and support?

Microsoft technical support is excellent, and I would rate it ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Google APG and IBM API Connect are some of the tools used earlier. They were preferred for their integration capabilities and better mapping features.

How was the initial setup?

The cloud setup for API management is simple. However, for hybrid or on-premise models, it requires considerable resource allocation, needing multiple virtual cores and a Cassandra database.

What's my experience with pricing, setup cost, and licensing?

Azure solutions are priced very low, which is a benefit. However, if additional features are required, like AI integration, more investment might be necessary.

Which other solutions did I evaluate?

Google APG and Kong API were evaluated as alternatives. Google is considered better because it offers integrated features within API management, like Gen A features.

What other advice do I have?

Azure API Management is better suited for enterprises due to its extensive toolset and roadmap for data integration and scalability. For smaller companies, lightweight alternatives like WSO2 are recommended.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Dinesh Venkates - PeerSpot reviewer
Consultant at a tech vendor with 10,001+ employees
MSP
Top 5
Aug 7, 2024
Easy-to-deploy API management system with valuable automation capabilities
Pros and Cons
  • "The solution has significantly improved our organization by providing a user-friendly and easy-to-deploy API management system."
  • "The solution's deployment process could be slightly improved in terms of time. Additionally, they should enhance AI capabilities and more advanced integration features with other platforms."

What is our primary use case?

We use the platform to configure API connectors with authentication and generate reports. We utilize it within a private cloud environment as part of our system integration services, providing these services to other users.

How has it helped my organization?

The solution has significantly improved our organization by providing a user-friendly and easy-to-deploy API management system.

What is most valuable?

The platform's most valuable features are its rule-based permissions and comprehensive API lifecycle management capabilities.

What needs improvement?

The solution's deployment process could be slightly improved in terms of time. Additionally, they should enhance AI capabilities and more advanced integration features with other platforms.

For how long have I used the solution?

I have been using Microsoft Azure API Management for six years.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any stability-related issues. 

What do I think about the scalability of the solution?

The product is scalable. 

Which solution did I use previously and why did I switch?

We have used different solutions in the past.

How was the initial setup?

The initial setup was straightforward and user-friendly.

What about the implementation team?

We implemented the product with the help of our in-house team. 

What was our ROI?

We have seen significant financial benefits after using the product. Moving to the cloud offers many advantages.

What's my experience with pricing, setup cost, and licensing?

The product pricing is reasonable. 

Which other solutions did I evaluate?

We evaluated other options, including solutions from AWS and Google Cloud. However, Microsoft Azure API Management stood out for its feature set and easy integration with our existing infrastructure.

What other advice do I have?

We use the platform for all acquisitions and system management, automating various processes. Our API server is integrated into our cloud system ensuring everything is documented in a single query.

I rate it a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
December 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Senior Manager, Integration Operation at a recruiting/HR firm with 10,001+ employees
Real User
Top 5
Jan 16, 2024
A hybrid, multicloud management platform for APIs across all environments
Pros and Cons
  • "It is easy to use."
  • "They need to work on the third party integrations."

What is most valuable?

It is easy to use. 

What needs improvement?

They need to work on the third party integrations. 

For how long have I used the solution?

I have experience with Microsoft Azure API Management. 

How are customer service and support?

The technical support team is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

Microsoft is competitively priced. 

What other advice do I have?

Overall, I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gourav Kaila - PeerSpot reviewer
Product Lead at a healthcare company with 10,001+ employees
Real User
Top 10Leaderboard
Apr 30, 2024
Ideal for enterprise implementation and integrations across different platforms
Pros and Cons
  • "Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation."
  • "The solution's integration suite needs improvement."

What is our primary use case?

We've been using Microsoft Azure API Management for integrations across different platforms.

What is most valuable?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation.

What needs improvement?

The solution's integration suite needs improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for 2 years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution.

Which solution did I use previously and why did I switch?

We have previously used a lot of solutions, including GCP (Google Cloud Platform).

How was the initial setup?

The solution's initial setup is pretty straightforward. However, more public documentation could have been available from other open communities. The solution is still being improved, and insufficient documentation is available on public forums.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven or seven and a half out of ten.

What other advice do I have?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation. Therefore, big organizations should definitely consider using it.

Overall, I rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pardhasaradhy Kolachina - PeerSpot reviewer
Principal Architect at a engineering company with 1,001-5,000 employees
Real User
Top 5
Jan 16, 2024
Can be used for integration across multiple services and API marketplace solutions
Pros and Cons
  • "The most valuable features of the solution are its importing and publishing."
  • "The solution’s security and performance could be improved."

What is our primary use case?

Microsoft Azure API Management is used for integration across multiple services, API marketplace solutions, and information exchange solutions.

What is most valuable?

The most valuable features of the solution are its importing and publishing.

What needs improvement?

The solution’s security and performance could be improved.

For how long have I used the solution?

I have been using Microsoft Azure API Management for four to five years.

What do I think about the stability of the solution?

I rate Microsoft Azure API Management an eight out of ten for stability.

What do I think about the scalability of the solution?

Our clients for the solution are small, medium and enterprise businesses.

I rate Microsoft Azure API Management an eight out of ten for scalability.

How are customer service and support?

Microsoft provides good premier support, but its general customer support is not that great.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate Microsoft Azure API Management a seven out of ten for the ease of its initial setup.

What about the implementation team?

The solution can be deployed in five to ten minutes.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

What other advice do I have?

Microsoft Azure API Management is a cloud-based solution. Microsoft Azure API Management is a flexible, scalable, and easy-to-use solution.

Overall, I rate Microsoft Azure API Management an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
KiranCheriyala - PeerSpot reviewer
Architect at a outsourcing company with 201-500 employees
Real User
Mar 27, 2023
Performs boilerplate functions without disturbing the backend business logic
Pros and Cons
  • "I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions."
  • "Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process."

What is our primary use case?

There were legacy APIs running on-premises, and we wanted a modernized layer without disturbing the existing legacy layer. Microsoft Azure API management helps with that. We can wrap the modernized API layer. The modernized API layer can perform rate-limiting, monitoring, throttling, aggregating, and other boilerplate functions without disturbing the backend business logic.

What is most valuable?

I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions.

You can host multiple API gateways in different locations. If one goes down, then another will take over. Microsoft Azure API Management is good in terms of nonfunctional requirements.

The documentation is neat and organized, and as a result, we rarely have the need to contact technical support. 

What needs improvement?

Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process.

For how long have I used the solution?

I used it for six months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Because it is on Microsoft Azure, we don't have to worry about scalability. I would give scalability a rating of ten out of ten.

How are customer service and support?

Technical support is very poor and needs a lot of improvement. The process is not straightforward, and they are hard to reach.

How was the initial setup?

Because it is a cloud solution, the initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution, but any API solution will be expensive.

What other advice do I have?

Overall, I would rate Microsoft Azure API Management at nine on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2093580 - PeerSpot reviewer
Solutions Architect at a insurance company with 10,001+ employees
Real User
Mar 12, 2023
Good API management with out of the box functionality and good support
Pros and Cons
  • "The API management is great."
  • "I'd like to have better flexibility and more capabilities."

What is our primary use case?

The main use case is if you want to be exposed to an external endpoint. We use it for access. It can only be used by Azure API.

How has it helped my organization?

If I want to expose API endpoints to clients, we use this solution. 

What is most valuable?

The API management is great. It comes out of the box ready to go and comes with policies. 

It is stable.

Technical support is good.

We have witnessed an ROI.

What needs improvement?

We have to put the logs in Datadog. We need to use some other product to do all of the things we want. That costs extra. However, there are other solutions, like Dynatrace, that offer more features and have more functionalities. Right now, we have to use logic apps. You need more third-party apps to fill in the gaps. 

If I want to connect to other apps to Saleforce or Snowflake, et cetera, I need a quicker way to do mapping and to integrate everything together. 

I need to have microservice access. 

I'd like to have better flexibility and more capabilities. 

For how long have I used the solution?

I've been using the solution for three to four years. 

What do I think about the stability of the solution?

I'd rate the stability seven or eight out of ten. It's reliable. There are no bugs or glitches. 

What do I think about the scalability of the solution?

We do not scale the solution. We don't need multi-tenancy or anything like that. Our understanding is that if we did need to scale it would cost more. 

How are customer service and support?

Technical support is very good and is available around the clock. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm familiar with a variety of other solutions, including Mulesoft.

What was our ROI?

I have witnessed an ROI while using the solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive, however, it does offer great value. I'd rate the solution seven or eight out of ten in terms of value for money.

What other advice do I have?

I'm not sure which version of the solution I'm using. 

The product covers all of the basic needs you will need. If you need more robust options, Mulesoft might be a good option. However, this is a pretty good tool

I'd rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aurel Avramescu - PeerSpot reviewer
Software Architect at a transportation company with 51-200 employees
Real User
Sep 1, 2022
High priced solution with limited ability to use other technologies
Pros and Cons
  • "Azure API is scalable."
  • "The external policies are impossible to look at and configure."

What is our primary use case?

I am a software architect. The organization upgraded to API premium in order for us to be able to use virtual networks and security growth. We migrate things from Google Cloud. We use the solution to have an API that is calling internal resources to expose data on the internet. Furthermore, we also use API Management for partners and mobile apps.

What is most valuable?


What needs improvement?

Other than the cost, it is difficult to customize. The external policies are impossible to look at and configure.

The deployment time is too long. It is difficult to have multiple authentication mechanisms and authorization mechanisms at the same time.

Microsoft Azure API Management has not improved since I last used it in 2017.

By using Azure you are forced to use their technologies. For example, I wanted to use PostgreSQL, but I could only use SQL server. I also wanted to use Java or TypeScript, but the only option is .NET, which we do not use. They are very difficult to collaborate with as the solution does not integrate with other products. 

They do not offer extensions, if you want to use a Swagger extension you have to use XMLs, which are very complicated.

Another concern is that Microsoft Azure often does not have enough Linux machines in the region. If you want to deploy on Linux, and there are not enough, they will tell you to deploy in another region, or it has to be on the Windows server instead.

For how long have I used the solution?

I have been using Microsoft Azure API Management for two years.

What do I think about the stability of the solution?

The solution is a bit more stable than it was in 2017. It is reliable.

What do I think about the scalability of the solution?

Azure API is scalable. We have 20 people working with this product as a gateway to the outside world.

How are customer service and support?

Technical support with Microsoft is poorer than AWS, but better than the one from Google Cloud. They reply too late. We had premium technical support at one point, however, they did not reply with anything we needed at the time. There is a concern with the knowledge base as well as the procedure in how they are instructed to reply.

I would rate technical support a three out of five.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We switched to Microsoft Azure API Management because two years ago, someone in the organization decided to use this solution. I would never have made that decision.

I have had prior experience with API Gateway and Apigee.

How was the initial setup?

The solution takes one hour to deploy. Like everything on Azure, it is difficult to create the deployment scripts because the ARM and Bicep that they use are awful. Deployment is very complex.

I would rate the experience of the setup of Azure API Management a two out of five.

What about the implementation team?

The solution doesn't require maintenance as it is cloud-based. However, it does require monitoring.

What was our ROI?

The upgrade to Azure API costs 2000 euros per month, per instance, per unit. Our finance department asked us to find cost reductions. After conducting an analysis, I came to the conclusion that it was impossible unless we sacrificed security.

What's my experience with pricing, setup cost, and licensing?

Azure API Management is the most expensive solution on the market. AWS is at least four times less expensive. Any price comparison needs to include the additional cost of the security you will need to purchase from Microsoft, which comes from their premium plan. The only way to reduce the cost is to sacrifice security when using Microsoft data.

I rate the pricing a one out of five.

Which other solutions did I evaluate?

The other option is API Apigee. It is the best in class and less expensive. Its deployment to API Gateway from AWS is easy and fast. 

In AWS API Management you can build everything from open API specification files. AWS has Swagger extensions that are built in that can define everything in Swagger.

I would switch solutions if I could. 

What other advice do I have?

Any organization looking to implement Microsoft Azure API Management should look at other alternatives. Be cautious of the marketing behind Azure products. Once you decide on your solution, it is difficult to change.

I would rate this product a four out of 10 overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.