Using an API management tool was new for us and it's definitely brought us a lot of value since implementation.
IT Enterprise Architect - Middleware & Integration at a comms service provider with 10,001+ employees
Stable, good pricing, and integrates well with other Azure services
Pros and Cons
- "The solution is quite stable. We have no issues with it. there have been no crashes and we haven't experienced bugs or glitches. It's been quite reliable."
- "The portal where we publish the APIs could be improved. Maybe this is because we didn't configure it. It is quite easy to bypass API management because we have a lot of information shared on the portal, where we publish our APIs. I worry there is potential for a security breach in the API publishing. There needs to be more security available on terms of the way we publish them."
How has it helped my organization?
What is most valuable?
The way the solution integrates with other Azure services is its most valuable aspect.
What needs improvement?
The portal where we publish the APIs could be improved. Maybe this is because we didn't configure it. It is quite easy to bypass API management because we have a lot of information shared on the portal, where we publish our APIs. I worry there is potential for a security breach in the API publishing. There needs to be more security available on terms of the way we publish them.
For how long have I used the solution?
We've been using the solution for three years now.
Buyer's Guide
Microsoft Azure API Management
February 2025
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Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
The solution is quite stable. We have no issues with it. there have been no crashes and we haven't experienced bugs or glitches. It's been quite reliable.
What do I think about the scalability of the solution?
The solution is totally scalable. If a company needs to build out the solution to expand it, they can do so easily.
How are customer service and support?
Support is very good. We have a direct line of contact with Microsoft product management's technical support. Contacting Microsoft has been very easy. It's perfect.
How was the initial setup?
I did not participate in the installation. However, from the information I have received, it was quite difficult. It wasn't difficult because of the solution itself but because, for us, it was a totally new solution. We had no experience with it. If a company has a lot of experience with Azure API Management, it would be rather straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing of the product is reasonable. It was one of the selling points for us when we were looking for a solution for our company.
Which other solutions did I evaluate?
We did evaluate a few other solutions before ultimately going with Microsoft. We looked at MuleSoft, for example, but it was a totally new environment for us. Another solution didn't have the level of maturity we wanted in a cloud product. Microsoft was also new, however, we had a lot of contacts there and we had all of their interfaces. After looking at the pricing and features, it ended up being the best option.
What other advice do I have?
So far, we've been very happy with the solution.
I'd rate it eight out of ten overall.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Product Lead at Optum
Ideal for enterprise implementation and integrations across different platforms
Pros and Cons
- "Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation."
- "The solution's integration suite needs improvement."
What is our primary use case?
We've been using Microsoft Azure API Management for integrations across different platforms.
What is most valuable?
Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation.
What needs improvement?
The solution's integration suite needs improvement.
For how long have I used the solution?
I have been using Microsoft Azure API Management for 2 years.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution.
What do I think about the scalability of the solution?
Microsoft Azure API Management is a scalable solution.
Which solution did I use previously and why did I switch?
We have previously used a lot of solutions, including GCP (Google Cloud Platform).
How was the initial setup?
The solution's initial setup is pretty straightforward. However, more public documentation could have been available from other open communities. The solution is still being improved, and insufficient documentation is available on public forums.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven or seven and a half out of ten.
What other advice do I have?
Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation. Therefore, big organizations should definitely consider using it.
Overall, I rate the solution an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Azure API Management
February 2025
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Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,319 professionals have used our research since 2012.
Solution Architect at a sports company with 201-500 employees
Good API hosting and management and very stable
Pros and Cons
- "The API management and the hosting of the API platform are great."
- "The documentation could be improved for the customer."
What is our primary use case?
We have company-wide APIs which are hosted in Niger, and some of the external clients access the applications via the API, and we provide the post-data information. The clients get their data from our larger API.
What is most valuable?
The way the API management handles the calls and call throttling is excellent.
The API management and the hosting of the API platform are great.
What needs improvement?
We haven't used API model that much, so I'm not in a good position to say recommendations as we are still exploring the Azure API management. We need more time to fully take in the solution before pointing our its flaws.
The documentation could be improved for the customer. The instructions on the district API and the initial stages of working with the solution need to be documented better so that users are more informed and they can have an improved experience.
For how long have I used the solution?
I've been using the solution for three years now.
What do I think about the stability of the solution?
The stability of the solution is good. We haven't had any issues. I can't recall bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability of the solution is very good. If a company needs to expand it, it should be able to do so quite easily.
Currently, we have between 500-600 users in our organization on the solution.
How are customer service and technical support?
We haven't really used technical support too often. Therefore, I can't really speak to their level of knowledge or responsiveness to issues.
Which solution did I use previously and why did I switch?
We previously used IBM Open Shift. We switched due to the fact that the company was going to Azure and we didn't want multiple clients.
How was the initial setup?
The initial setup isn't too difficult and doesn't take too long. You need to handle it to have the management gateway. Of course, every time it is deployed, then it needs to be configured to work with API. That could take some time.
For the deployment and maintenance, the size of the team you need depends on the project. We had a couple of developers on ours, for example.
What about the implementation team?
I assisted with the implementation. I tend to handle it myself.
What's my experience with pricing, setup cost, and licensing?
It's my understanding that the licensing is very clear. However, I'm not involved in it in any way, and therefore, I'm not sure what the cost structure is.
What other advice do I have?
We're just a customer.
We do plan to continue to use the product going forward.
I'm not sure if I would recommend the solution. It depends on how their organization and architecture is, and if they're doing on-prem or cloud, depending on the requirement. It's very hard to say.
That said, I would rate it overall at eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at Huber
Secure, integrate well with existing APIs, and has good technical support
Pros and Cons
- "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
- "It should be easier to integrate."
What is our primary use case?
Microsoft Azure API Management is used for platform deployment, hosting, virtual servers, third-party integrations, and the Azure Marketplace.
What is most valuable?
Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those.
Microsoft Azure API Management is a secure solution.
What needs improvement?
It should be easier to integrate.
For how long have I used the solution?
We are in the process of migrating from Amazon AWS to Microsoft Azure API Management. We are just getting started, we have been using it for a few weeks.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution.
What do I think about the scalability of the solution?
Microsoft Azure API Management is definitely a scalable product.
It is not based on how many resources will be used, but we will be using three virtual machines from the Azure platform.
We plan to increase our usage.
How are customer service and support?
We are Microsoft partners, MSP, and we have our own service providers to support this activity.
Which solution did I use previously and why did I switch?
We use Google Workspaces and our platform is on Microsoft Azure.
Previously, we were using AWS EC2 Instances, but because we are a Microsoft MSP and also took into account the Active Directory capabilities and the Azure Marketplace, we decided to shift more to Azure.
How was the initial setup?
The initial setup is more or less straightforward.
It took a couple of weeks to complete the entire migration from Amazon AWS to Microsoft Azure API Management.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on an annual basis.
Which other solutions did I evaluate?
At the moment, we are not using CRM solutions but we are looking into Zoho CRM.
We had planned to use Salesforce, but we changed our minds and decided to use Zoho CRM instead.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Azure API Management a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Architect at Fracral
Can be used for integration across multiple services and API marketplace solutions
Pros and Cons
- "The most valuable features of the solution are its importing and publishing."
- "The solution’s security and performance could be improved."
What is our primary use case?
Microsoft Azure API Management is used for integration across multiple services, API marketplace solutions, and information exchange solutions.
What is most valuable?
The most valuable features of the solution are its importing and publishing.
What needs improvement?
The solution’s security and performance could be improved.
For how long have I used the solution?
I have been using Microsoft Azure API Management for four to five years.
What do I think about the stability of the solution?
I rate Microsoft Azure API Management an eight out of ten for stability.
What do I think about the scalability of the solution?
Our clients for the solution are small, medium and enterprise businesses.
I rate Microsoft Azure API Management an eight out of ten for scalability.
How are customer service and support?
Microsoft provides good premier support, but its general customer support is not that great.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate Microsoft Azure API Management a seven out of ten for the ease of its initial setup.
What about the implementation team?
The solution can be deployed in five to ten minutes.
What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.
What other advice do I have?
Microsoft Azure API Management is a cloud-based solution. Microsoft Azure API Management is a flexible, scalable, and easy-to-use solution.
Overall, I rate Microsoft Azure API Management an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Platform Architect at Ernst & Young
Hybrid API management solution used specifically for API protection and rate limits
Pros and Cons
- "We use this solution for API rate limiting and for its security features against DDoS."
- "The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized."
What is our primary use case?
We have been using this solution to protect our APIs and to decouple our APIs between the host versus the outside world. It operates as a gateway pattern in front of the APIs.
What is most valuable?
We use this solution for API rate limiting and for its security features against DDoS.
What needs improvement?
The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized.
For how long have I used the solution?
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is not a scalable solution.
How are customer service and support?
The customer service and support for this solution is average. They have not been able to provide a solution to some of the challenges we have faced.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is not complex as this is a PaaS-based solution.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution.
What other advice do I have?
I would advise others to evaluate their volumes, nonfunctional requirements, and just check whether the NFR performance metrics of API Management has been met. Otherwise, better take a trade-off between, because we have gone through the hard path, tried everything using it, and then we have moved from API Management to Apigee.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Integration Architect at The Star Entertainment Group
Has multifactor authentication and good integration with Active Directory for better security features
Pros and Cons
- "The integration with Azure Active Directory is a good security feature for authentication and authorization. There is multifactor authentication. You can also use all of the Azure AD features integrated with API Management."
- "There is always room for improvement. There should be more analytics abilities so you can know how much traffic there is. Log Analyzer isn't well integrated with this solution."
What is most valuable?
The integration with Azure Active Directory is a good security feature for authentication and authorization. There is multifactor authentication. You can also use all of the Azure AD features integrated with API Management.
What needs improvement?
There is always room for improvement. There should be more analytics abilities so you can know how much traffic there is. Log Analyzer isn't well integrated with this solution.
For how long have I used the solution?
I have been using this solution for two to three years.
What do I think about the stability of the solution?
It's on the cloud, we don't have any hiccups or problems with the stability.
How are customer service and technical support?
The technical support is pretty good. Sometimes it's slow. It depends on each case. Sometimes they need to engage with the US and there's a big time difference between there and Australia so it takes longer.
Which solution did I use previously and why did I switch?
Our public APIs are mostly in Axway. B2C APIs are a combination of Azure and AWS. Cost is a big difference. Axway offers two solutions. One on-prem and the other option is cloud. It's not a SAS solution, they host us in AWS but we can push the costs for version upgrades. It's much more expensive than Azure or AWS.
How was the initial setup?
You have to read about how to do it four or five times and then you can implement it. It's a publicly accessible API so it needs a security layer and then you can secure it. Otherwise, anybody can access it. You need proper controls, authentication, and authorization. You need to sort this out first.
What other advice do I have?
I would recommend doing a combination of AWS API Gateway and Azure API Management. You can authenticate APIs in Azure Active Directory and from there you expose all of your serverless components and use them as a backend with Azure. But it depends on what your use case is. It can be used as a combination or as a standalone.
I would rate it an eight out of ten.
To make it a ten, there should be better analytics features so we can know how our product is performing.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
A hybrid, multicloud management platform for APIs across all environments
Pros and Cons
- "It is easy to use."
- "They need to work on the third party integrations."
What is most valuable?
It is easy to use.
What needs improvement?
They need to work on the third party integrations.
For how long have I used the solution?
I have experience with Microsoft Azure API Management.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft is competitively priced.
What other advice do I have?
Overall, I would rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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