We use Microsoft Azure API Management for integration. We use it for managing, monitoring, and integrating with other systems, for example, for asset management and monitoring tools. If we want to integrate or enable monitoring and management, we use Microsoft Azure API Management.
General Manager at HCL Technologies
Flexible, user-friendly, and has rich documentation and guides for configuration and usage
Pros and Cons
- "What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it."
- "What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms."
What is our primary use case?
What is most valuable?
What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it.
What needs improvement?
What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms.
For how long have I used the solution?
I've been using Microsoft Azure API Management for the last six to eight months.
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Microsoft Azure API Management
March 2025

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What do I think about the scalability of the solution?
Microsoft Azure API Management is a scalable solution. You can customize it, and you can also use your scripts with it.
How was the initial setup?
The installation process for Microsoft Azure API Management was easy.
What's my experience with pricing, setup cost, and licensing?
I don't remember licensing information or costs for Microsoft Azure API Management.
What other advice do I have?
Microsoft Azure API Management is used by over a hundred development teams for developing solutions, including integrations. Currently, there's no plan to increase its usage.
I would recommend the solution to other people who want to start using it.
I would rate Microsoft Azure API Management eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Easy to use compared to other products and enables us to manage the API
Pros and Cons
- "It's easy to use compared to other products. It's easy to set up."
- "Other products have more customization options."
What is our primary use case?
We use it to manage the API. We have a backend API with service in the backend. We use API Management in the front to manage the vendors. They can do their own testing. It's quicker for us to put in the specifications so we can knock off the responses. We build the specs and then get an external developer to start the development without the web service being ready.
We also use it for the security and for the clock in features.
What is most valuable?
It's easy to use compared to other products. It's easy to set up.
What needs improvement?
Other products offer more customization options.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
We haven't had any issues with it since we set it up. It's quite stable.
What do I think about the scalability of the solution?
We don't need to worry about scalability. We just use it. It works on demand because it's on the cloud.
How are customer service and technical support?
We are not a Microsoft shop, we just started using it. We haven't contacted technical support yet.
Which solution did I use previously and why did I switch?
I also used Tibco Mashery. There aren't so many differences. The biggest difference is that you can run it on-prem while you can't do that with Microsoft Azure API Management.
How was the initial setup?
The initial setup was pretty straightforward. It took less than one day, around a couple of hours total. It's pretty quick. I deployed it myself with some product documentation.
What other advice do I have?
You can't use this on-premise. If you want to run on-premise you would have to get a different product. Other than that, it's easy to use and start up. There is a lot of support available from the community online. You can do a domain name yourself with Microsoft, as opposed to other products where you need to contact support in order to set up a domain.
I would rate it an eight out of ten.
I can't give a ten out of ten because I'm not experienced enough with it. So far so good, though.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Azure API Management
March 2025

Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
Business Integration Architect & managing partner at a tech services company
Policies allow us to control and enrich the API behavior without code changes.
Pros and Cons
- "Monitoring: It gives us a detailed overview of how clients are using the API and it allows us to see the consumption trends in real-time."
- "The documentation and configuration of APIs."
- "There were no scalability issues."
- "Security could be improved."
What is most valuable?
- Monitoring: It gives us a detailed overview of how clients are using the API and it allows us to see the consumption trends in real-time.
- Policies: It allows us to control and enrich the API behavior without the need to make code changes
- The documentation and configuration of APIs.
How has it helped my organization?
Internally, we use this product to give our employees a catalog of all the APIs that we implemented over the years. They get detailed documentation on how to use those APIs and can develop their own solutions on top.
What needs improvement?
Security could be improved.
For how long have I used the solution?
I have used this solution for a year.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How is customer service and technical support?
I would give the technical support team a rating of eight out of 10 .
How was the initial setup?
The setup was straightforward, setting up a basic API management portal is only a few clicks in the Azure Portal. Once it is set up, the APIs can directly be added by just importing the Swagger file.
What's my experience with pricing, setup cost, and licensing?
The developer and standard pricing tiers of Azure API Management are very competitive compared to other products. If a customer wants to expose their internal APIs to the Azure API Management Portal, then they would require a VPN connection which requires the Premium Pricing tier. This can be expensive and we currently recommend our customers to not use a VPN connection, i.e., if they don’t need additional Premium features; and we suggest they expose their APIs publicly through other technologies such as the relay services.
What other advice do I have?
Learn how policies work since this is where the real added value of Azure API Management is.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Azure Architect at Codit
A scalable solution that helps to manage APIs
Pros and Cons
- "The tool helps to manage APIs."
- "The product needs to introduce a developer portal."
What is our primary use case?
The tool helps to manage APIs.
What is most valuable?
The tool does what it's supposed to do.
What needs improvement?
The product needs to introduce a developer portal.
For how long have I used the solution?
I am working with the tool for ten years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
My company has around 20-30 customers for the solution. Each customer can have about 100 users for the tool.
How are customer service and support?
Microsoft support is good. We have regular sessions with Microsoft where we can have private previews of new features.
How was the initial setup?
The tool's setup depends. If you use it in the CI/CD pipeline, then the setup is complex. To deploy the solution, you need to create a template and enable the features.
What's my experience with pricing, setup cost, and licensing?
There are different tiers for pricing. You can even use the free version.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Good integration, stable, and responsive support
Pros and Cons
- "The most valuable features are the API and integrations."
- "The implementation has room for improvement and can be more user-friendly."
What is our primary use case?
We use the solution for API management.
What is most valuable?
The most valuable features are the API and integrations.
What needs improvement?
The implementation has room for improvement and can be more user-friendly.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
How was the initial setup?
I give the initial setup an eight out of ten. The deployment took one business day. We require two people to complete the implementation.
What about the implementation team?
The implementation is completed in-house.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions the cost is a seven out of ten.
What other advice do I have?
I give the solution an eight out of ten.
We have an Enterprise Agreement with Microsoft, so they are providing whatever support or help is needed.
For people that are already using other Microsoft Azure solutions, I recommend Microsoft Azure API Management.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Technology - API & Microservices at Srijan technologies
Helps with API managment and integrates with CI/CD
Pros and Cons
- "The tool's most valuable feature is the integration of CI/CD with the API gateway."
- "Microsoft Azure API Management needs to improve stability."
What is our primary use case?
We use the solution for API management.
What is most valuable?
The tool's most valuable feature is the integration of CI/CD with the API gateway.
What needs improvement?
Microsoft Azure API Management needs to improve stability.
What do I think about the stability of the solution?
Microsoft Azure API Management is stable; I rate it an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a six to seven out of ten.
How was the initial setup?
The cloud-based version is not difficult to deploy. Microsoft Azure API Management's deployment depends on the API numbers customers want to onboard. It takes around four to six months.
What other advice do I have?
I rate Microsoft Azure API Management an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Branch Manager at a insurance company with 1,001-5,000 employees
High performance, reasonably priced, and stable
Pros and Cons
- "The solution has overall high performance."
- "Microsoft Azure API Management could improve by having better integration with third-party solutions."
What is our primary use case?
I am using Microsoft Azure API Management to connect external systems.
What is most valuable?
The solution has overall high performance.
What needs improvement?
Microsoft Azure API Management could improve by having better integration with third-party solutions.
In an upcoming release, there should be more focus on API lifecycle management, such as MuleSoft provides and the API gateway is not comprehensive enough, we need to put a lot of extra effort doing manual work.
For how long have I used the solution?
I have been using Microsoft Azure API Management for half a year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
For what we have been using the solution for it has been scalable.
Our company is a medium-size using this solution.
How are customer service and technical support?
We have found some configuration that is not supported by the solution yet. There is room for improvement in their support.
I would rate the technical support of Microsoft Azure API Management a four out of five.
How was the initial setup?
The setup and configuration are very quick.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable compared to others.
Which other solutions did I evaluate?
We are still looking for a better API-optimized solution.
What other advice do I have?
I would recommend this solution for some small and medium-sized projects, as it is quite easy and effective to start with. I am not sure if it is suited for large companies that have heavily loaded APIs which the solution might not be able to support.
I rate Microsoft Azure API Management an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Solution Architect at a tech services company with 1,001-5,000 employees
Integrates well with Microsoft environments, uncomplicated install, but better options available
Pros and Cons
- "The initial setup is not that complex, but there are certain challenges."
- "From my understanding, there are some constraints around governance and service-to-service intercommunication managing priorities and our own governance."
What is our primary use case?
We have two approaches to how we use the solution. We own the managed services and the other we have customers take the subscription and we manage it.
What needs improvement?
From my understanding, there are some constraints around governance and service-to-service intercommunication managing priorities and our own governance. Examples include, how you manage all your clusters, the entire service communication, and having more tolerant experts.
For how long have I used the solution?
I have been using the solution for approximately one year.
How are customer service and technical support?
The technical support has not been the greatest. Microsoft has been outsourcing its support services and we have quite a few challenges in terms of technical support. We rarely asked them for anything and try to find the solution ourselves. This has been our most recent experience. However, there are certain advantages as well. Now you have a large internet resource pool to support Azure. This balances the support out, but otherwise, if you are looking for very specific support, there will be some challenges for your teams.
How was the initial setup?
The initial setup is not that complex, but there are certain challenges.
What's my experience with pricing, setup cost, and licensing?
We are limited to what choice of solution we can purchase. There are multiple aspects here. If it is a choice that we have to make, then we do it based on the requirement or recommendations, such as GCP, AWS, or Azure platform. However, given the present circumstances, the customer base that I am supporting at the moment is all Microsoft shop customers. Their inclination is always towards Microsoft-based solutions. That is where it has left us with no choice, but to go with Azure. While we still recommend this solution in some cases, for instance, analytics and where we need the big data solutions. We have been pushing for a GCP and in some cases to have AWS as well. For now Azure is the platform and this has been the journey that has left us with no choice but to go with it. Based on the resources that we are leveraging, the price we are paying to use this solution is slightly higher than other competitors. In a few cases, it has its own advantage in some resources.
Which other solutions did I evaluate?
I have evaluated GCP and AWS.
What other advice do I have?
I would advise those wanting to implement this solution that they can use this solution if it fits their deployment criteria. However, there are better options available.
I rate Microsoft Azure API Management a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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