Microsoft Power Automate Reviews

We mainly use it in connection with our drug inventories. We use Power Automate to import the files we get from various wholesalers. We also check the prices in our back office.

We are a pharmaceutical compounds organization and also get prescriptions. We have a portal where GPs and doctors can prescribe patients. At the moment, we are looking to put more data into the database so that we can see some statistics from Power BI.

The solution has saved us hours of work. The solution does the work instead of employees.

We are looking for more data integration with various resources. Our plan is to have a deeper look at it in November when we are in Seattle for the two conferences. We would like to consolidate the data from various sources and extract it in order to analyze it. We used an RPA tool and looked at the ML part of it as well. 

I would like to see better data integration with different sources. 

I have using Microsoft Automate for a year and a half. 

It is a stable solution. I rate the stability an eight out of ten. 

It is a scalable solution. Presently, three to four hundred users use the solution and all our clients are small organizations. I would rate it a seven out of ten. 

The technical support team is good. 

Positive

The initial setup is moderately straightforward. The deployment takes a week's time. I would rate the initial setup a seven out of ten. 

The deployment is done by consultants. 

The solution's price is reasonable. I rate the pricing a five out of ten. 

I recommend the solution but I would advise people to get a consultant even if they know someone who has knowledge of Microsoft Power Automate, as it is the fastest way to automate it. I would rate the overall solution a seven out of ten. 

We use the solution to automate our daily workflows. We generate customer invoicing and payroll with its help. We can automate the pre-defined steps for repetitive tasks using it. In other words, it works like a digital employee for us. We need to design the tasks and schedule them. Based on the preset time, the solution directly triggers and performs those tasks.

The solution's valuable feature is its compatibility with all Microsoft products like SharePoint, Azure, OneDrive for Business, and Microsoft Teams. We can incorporate all necessary Microsoft products in Power Automate Desktop. It helps us streamline the workflows of various applications. 

They should provide the connectors in Power Automate Desktop like Power Automate Cloud. Microsoft is already working on it. They released a SharePoint connector in Power Automate Desktop as a preview. So like that, we have hundreds of connectors in Power Automate Cloud required to be incorporated into Power Automate Desktop. For example, we need an exchange server to connect to an email account in Power Automate Desktop. It isn't easy to create a connection. It is simple with Outlook, but it is challenging with IMAP or POP-related settings. While using Power Automate Cloud, we log in to create the connection. But, while using Power Automate Desktop, we have to provide the server details instead of just logging in.

They should include a custom plugin feature so that we can add our custom connections. 

We have been using the solution since August 2020.

It could have been more stable initially, say in 2020. Since its new release in 2023, the stability has improved. Moreover, adding multiple actions takes it into not responding mode very frequently. In this case, communicating with the cloud environment consumes a lot of time. They need to work on these areas to improve stability. I rate the solution's stability as an eight.

It is a scalable product.

I have contacted the Microsoft community for a few issues. They respond within an hour. There are a lot of Microsoft users and everyone contributes to the community.

We switched to Microsoft Power Automate as it's very economical. I worked with Intellibot; they charged us $1,000 per annum. In comparison, the charges for Power Automate are $190 per month. Microsoft Power Automate has its benefits. As it is cloud-based automation, there is no need for any physical machine. Within the cloud environment, automation could be performed, reducing the expenses of additional resources like a machine. Also, if a big company acquires other products, they change the licensing model. It has already happened a couple of times with ProcessRobot and Intellibot. Since Microsoft is a big brand, it won't sell its products to other vendors. Due to our experiences, we decided to go with the bigger brand in the market. So we chose Microsoft.

The setup process is easy. You just have to log in, get the desktop.exe file, double click, and install.

The licensing model of the solution includes cross-selling. That means Microsoft provides Power Automate as an add-on product with other products. Also, it offers other add-on products with Power Automate. In this way, we can increase the credits with the provided options.

I advise others to go for Microsoft Power Automate. It's the best tool to my knowledge in the RPA industry. I rate it as a nine.

It is easy to migrate from other tools to Power Automate. We had more than 30+ in-house automations, and estimated a year for migration. Instead, it just took three months. We finished every automation in a short span. It helped us quicken the process of picking up new automation projects.

I've primarily used some automations, however, it was just for practice. I automated a few activities here and there. I have not used it extensively. For example, I can use it to read some emails or share files, or pull information from Sharepoint, et cetera. It can help me create new records for auditing purposes. It can pull data to show we are in compliance. 

The most valuable features include its ease of use for automation creation. It's very easy to use. We can go online and watch videos and figure out how to use it. 

It can help us improve many processes and workflows. It helps with efficiencies. 

The functionalities are very similar to other types of languages. It's not hard to learn, which means we'll be able to make more workflows in the future. 

It is stable.

It can scale well.

The solution comes bundled with Microsoft 365. 

I haven't come across any downsides to the solution.

We'd like to see even more free courses to help people learn to automate smarter. 

For countries in our region, it's not very well known. Microsoft has to do a better job of advertising it and how it can help businesses so that it becomes more well-known and widely used. 

So far, the solution has been stable. The workflows have been good. There are no bugs or glitches. 

The scalability has been fine so far. I haven't come across anything that would make me think it wouldn't be. 

We plan to use it more to make more workflows in the future. 

I've never used technical support in the past. 

In our company, we have people looking for new opportunities and tools to help the sales force in automation matters. 

The pricing is not clear to me. I don't deal with that. We have Office 365 and the solution is included in that bundle. 

It's a good product. If a company needs to automate something, it's a very useful tool.

I'd rate the solution eight out of ten.

We could use it more. It's still new to me. 

I'm using Microsoft Power Automate to automate some of my processes. Before using this solution it took me sometimes one day to complete tasks and now I can perform them much faster.

The most valuable features of Microsoft Power Automate are the ease of use and the templates that are provided. I no longer need to make the document from scratch. I can search for what template I want and then it only requires me to modify it a bit for my needs. Additionally, it's helped improve my productivity and efficiency, and at the same time, it's quicker.

Microsoft Power Automate could improve by adding more features to the free version it would be good because there are many features that you have to pay for. There are some functions that IT personnel, like myself, have a difficult time using and could be made more user-friendly.

In a feature release, it would be a benefit if Microsoft Power Automate could integrate with Google. I'm dealing with a lot of external systems, and it would be great if the site was able to connect with Google, because some of the flow requirements use Google. It is very difficult to do it.

I have used Microsoft Power Automate within the last 12 months.

Microsoft Power Automate is stable.

There were several people using this solution in my previous company, and in my current company, I am the only one working with Microsoft Power Automate.

The support from Microsoft Power Automate is good.  If I do not know how to use it they have the Microsoft community. I can ask questions on that platforms and straight away they provide me the answer.

I have not used other solutions previously.

We use Office 365 and this solution is free for me to use with the package we have. We have plans to increase the usage of Microsoft Power Automate.

Microsoft should market Power Automate more to companies' operation personnel, it would be better because then the operations personnel would know there is a solution to make their life and tasks easier.

I rate Microsoft Power Automate a ten out of ten.

We've just started with the solution. 

We are exploring Power Automate and trying to get rid of some of the mundane tasks and we're seeking ways to increase the productivity. We're trying to do the automation on it. 

It's not my day-to-day work; I'm into infrastructure. I'm basically heading the APAC team here in the APAC region. I got a request from a couple of users to get rid of the setup of mundane tasks. 

The solution is booming at the moment. They're adding lots of features all of the time. 

The initial setup is very simple.

There's a great community around the product that is very helpful and active.

The solution is free to use if you have a Microsoft E3 license. 

Power Automate has a lot to do. What I've seen, for example, is that UiPath seems to be very efficient and you don't need to have any sort of training. With Power Automate, training is needed. You need to know how to work with pretty advanced queries. They need to add more training materials to their offering. 

It's not as user-friendly as a solution such as UiPath, which is really easy to use. 

Creating unattended bots is quite expensive. 

Having the connectors with multiple platforms would be great. They have connectors for SAP, yet they don't have a connector for the Oracle ERP, for example, or Oracle HCM. They should come up with multiple connectors where it would ease integrating with any other tool, rather than having to create a custom connector and trying to integrate with a third-party tool. UiPath offers multiple connectors and it is very useful. It makes our life very simple. On the fly, we should be able to integrate and talk to the other applications directly without struggling.

We've been working with the solution for just six months. It's only been half of a year so far. 

The community that surrounds the product is very active and quite helpful. 

The initial setup is very easy. It was very simple. In order to do automation, it is very easy to configure everything. It's also easy to maintain. The only part that is kind of complex, for example, is where you have to get into the website to get the data and try to feed the data into an Excel sheet. That happens if you're trying to automate some complex yet mundane task. That's where it helps to have someone on board that knows what they are doing and understands the solution quite well.

Since we are on E3, we get Power Automate as a free service from Microsoft, for everybody in the organization.

I'm from India and anything that I look at, in terms of pricing, be it UiPath or Power Automate the pricing appears to be on the higher side. That said, we're on the E3 Microsoft license and the price for Power Automate comes along with that, as a part of the subscription. It basically covers the basic functionality of Power Automate. In that sense, it doesn't hurt us too much. However, if I have to go set up an unattended bot, it is very expensive. That's something that for sure that I would like to highlight with Power Automate. If you'd like to go for an unattended bot it's quite expensive.

I have looked at other solutions. I was exploring and trying to compare which is the right tool for our environment. I was trying to compare where exactly Microsoft intersects with other services such as UiPath or Automation Anywhere.

We'll likely stay with Power Automate. Power Automate fits our requirements in terms of what we are looking for. If anything is required in terms of the desktop automation that would require us to buy a separate license we may move to something else, however, at this point, we do not really foresee anything that we couldn't do with this product.

I would urge users to stay on top of Microsoft by leveraging the community. They're very cooperative and trying to support us when we ask questions in the community, there'll be somebody who will always jump in and try to help us out. There are multiple forums, apart from the Microsoft community as well. I see multiple websites or blogs where you could find the solution for a question you have. There is a lot of documentation out there.

For working a bit with the solution and comparing it to options such as Automation Anywhere and UiPath, I'd rate the solution at an eight out of ten so far. 

We use Microsoft's Power Automate in two major fields. Our first use case is reducing the time it takes a user to repeat a task, like, for example, rewriting some physical information in our system. We used Power Automate to extract information from physical documents and to digitalize them. We also use it to put these documents in the correct system as soon as we receive them. We are using a robot agent to do that now for our finance department, for example. 

Our other use case with Power Automate is system reconfiguration. Before, users had to manually reconfigure the software to configure our project. When we had a major update, for example, we have to change it manually with the data for the software. Now we have a process for automatically changing that data.

We choose Power Automate because it allows us to monitor our process and know where we can gain some time. We have a cockpit that shows us all the workflow for all automated tasks in place. We have a good overview of our processes now thanks to Power Automate. This is cool because previously we organized our processes on either paper or in a Word document. This was not really an accurate reflection of the tasks taking place. Now, we can have an interactive mapping of our processes.

There is room for improvement in the collaboration between the digital team and the business partners because Power Automate is not an easy tool to use. Our business partner does not have a clue about how to use Power Automate so it would be great to have an easy user interface that business partners can understand.

There are a few limitations to the tool. For example, you can't have 100,000 interactions in an hour. I would like to see that worked out. 

It would also be good if Microsoft contacted customers directly about building their own connectors. 

We have been testing the solution since last summer, I think. We have just two solutions in production.

For now, it has been a good solution for us in terms of stability, but we don't know yet whether we will have mass production and who will use a lot of interactions per hour.

We have not had any direct interactions with their tech support. We use their forum mostly. Microsoft has a good community.

We ran into issues during the setup because our system is not entirely on the cloud or on major solutions. So we had a lot of information in a system we made. The integration of our system into Power Automate was a bit tricky. We had to put a data lake in place before automating anything because we were not very structured in terms of data. Our major issue was cleaning up the data.

We choose 10 premium licenses for our digital team. We do not have a license for everyone in the organization. That's why it would be good to have a free view-only interface for stakeholders. They don't need a premium license because they will never use it to build anything but they needed insight into what is going on to relay the information forward to other stakeholders or clients. 

I am not managing the pricing, but I think it is pretty standard for solutions of that type. However, there is always room for improvement. 

I would not recommend Power Automate to all organizations because whether or not it will work out for them will depend on a number of factors. If the organization is all in one Microsoft environment or well-connected with the cloud, it can be really good. But, the organization will have quite some costs if in a Google or Amazon environment. 

If an organization uses Power Automate, it is best if they use Power Automate's other tools like Power BI and Power Apps. That's why I think the pricing could be lower as you should be able to get several solutions in a bundle. This should be an option during relicensing, for example. 

Someone using Power Automate should also have a basic understanding of databases, Power Apps, Power BI, and Azure. You have to know the full environment to get the most out of this tool. In other words, training is mandatory.

We have various use cases because it is used at an enterprise scale. It is mainly used for document workflow management. It is used for validating and publishing documents. It is also used for validating the SharePoint page publishing, financial approvals, and investments approvals. It is a SaaS solution, so we have its latest version.

Its integration with the Office 365 ecosystem is most valuable. We use a lot of ready-to-use templates.

Its licensing model should be improved. The pricing should be more visible and transparent. When you consume services, there are too many criteria to figure out how much it is going to cost you to use the product to its full extent.

It should also support visual process editing, which is a standard feature for BPMN 2.0 compliance. They should improve the visual designer.

I have been using this solution for three years.

It is globally stable.

We haven't scaled it up. We have between 1,000 to 2,000 users. On paper, it is easy to scale, but it is under the condition of license purchase. It scales within the limits of what has been imposed by the licensing model.

I have been more in touch with their pre-sales people than technical support. We are a large enterprise, so we have direct access to their premium support team with SLAs. Their support is very responsive and efficient.

It is simple. It is a ready-to-use product, and there is no setup. It also doesn't require maintenance from our side.

It costs us nothing because we use it on the built-in cost that is a part of our existing license for 365. To use it more extensively, there are different pricing models.

Its licensing is complex. It is complex to evaluate the cost in advance. As a result, people don't use it because they don't know what overall cost they are going to incur. There are too many criteria to figure out how much it is going to cost you to use the product to its full extent. Its licensing model should be improved, and the pricing should be more visible and transparent. 

I would recommend this solution to others. I would rate Microsoft Power Automate a seven out of ten.

Our use case is for presenting price regeneration. I'm the technical lead for robotics and we are customers of Microsoft. 

As a part of the Microsoft suite, this is a convenient product for us because it integrates well with other Microsoft products. We've also found third-party integrations with third-party applications is quite easy.

I think the speed of the application could be improved. If you're looking at Power BI dashboards, for example, the back-end processing is fine, but when you look at it from a UI point of view, which is what the client sees, the speed of execution could be improved. 

We've been using this product for five years. 

We haven't had any issues with stability. 

The scalability is good, we have around 25 users. 

Microsoft provides very prompt support. 

The initial setup is relatively straightforward and takes a couple of weeks. There's not much maintenance involved because it's part of a larger solution. 

We have seen ROI on investment although it's difficult to quantify. 

The product is fairly priced; the cost is part of the enterprise solution. 

I recommend doing a POC to ensure the product is fit for purpose. 

I rate this solution nine out of 10.