Microsoft Power Automate Reviews

We have various use cases because it is used at an enterprise scale. It is mainly used for document workflow management. It is used for validating and publishing documents. It is also used for validating the SharePoint page publishing, financial approvals, and investments approvals. It is a SaaS solution, so we have its latest version.

Its integration with the Office 365 ecosystem is most valuable. We use a lot of ready-to-use templates.

Its licensing model should be improved. The pricing should be more visible and transparent. When you consume services, there are too many criteria to figure out how much it is going to cost you to use the product to its full extent.

It should also support visual process editing, which is a standard feature for BPMN 2.0 compliance. They should improve the visual designer.

I have been using this solution for three years.

It is globally stable.

We haven't scaled it up. We have between 1,000 to 2,000 users. On paper, it is easy to scale, but it is under the condition of license purchase. It scales within the limits of what has been imposed by the licensing model.

I have been more in touch with their pre-sales people than technical support. We are a large enterprise, so we have direct access to their premium support team with SLAs. Their support is very responsive and efficient.

It is simple. It is a ready-to-use product, and there is no setup. It also doesn't require maintenance from our side.

It costs us nothing because we use it on the built-in cost that is a part of our existing license for 365. To use it more extensively, there are different pricing models.

Its licensing is complex. It is complex to evaluate the cost in advance. As a result, people don't use it because they don't know what overall cost they are going to incur. There are too many criteria to figure out how much it is going to cost you to use the product to its full extent. Its licensing model should be improved, and the pricing should be more visible and transparent. 

I would recommend this solution to others. I would rate Microsoft Power Automate a seven out of ten.

We use the solution for integrating Microsoft Team and SharePoint. Also, we use it to manage document libraries and automation processes.

The solution's most valuable feature is cloud flows.

They should improve the solution's features for data and process mining. It is easy to run small automated tasks but difficult to build large complex flows. Also, it is challenging to scale it horizontally across multiple branches.

We have been using the solution for a year.

I rate the solution's stability as a seven. Its error-handling feature needs improvement.

We have three developers and ten end users of the solution. It is a scalable solution, and I rate its scalability as a six. But it could be better for large and complex cloud flows.

We often take help from online forums to fix errors instead of the solution's support documents.

Neutral

We use our in-house software as well.

The solution's initial setup process is straightforward and takes a day to complete. I rate the process as a nine.

We evaluated UiPath. It has better functionality and scalability. But, Power Automate is more accessible as our systems are integrated with Microsoft ecosystem.

I advise others to take some YouTube courses on how to build solutions for desktop and cloud flows.

I rate Microsoft Power Automate seven out of ten.

We are using Microsoft Power Automate for automating approval.

The most valuable features of Microsoft Power Automate are user-friendliness and low coding functionality.

When you try to create a flow or work on the flow in Microsoft Power Automate you cannot undo changes. There are no options to edit or, undo an action. This feature would be useful. The editing option within the flow can be enhanced.

In a future release, they could extend the flow run limits. When the flow is running it will be terminated.

I have been using Microsoft Power Automate for approximately three years.

Microsoft Power Automate is reliable.

I rate the stability of Microsoft Power Automate a nine out of ten.

We have five developers and IT managers that are using the solution.

The solution is scalable.

I rate the scalability of Microsoft Power Automate a nine out of ten.

We opened a few tickets with support from Microsoft Power Automate. The support is responsive.

I have not used a solution similar to Microsoft Power Automate.

We did the implementation of the solution in-house.

The solution is managed by the global tenant. We have three people who manage it.

I would recommend this solution to others.

I rate Microsoft Power Automate a nine out of ten.

We use it for office automation.

It is quick, so I'm quite happy with it. It is also easy to use.

It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool.

In terms of performance, it is a little bit slower with calculations than a typical Excel Macro, for example.

I have been using this solution for about six months.

It is a very stable product.

It is already implemented company-wide, so we don't have to scale it too much. It already has lots of functionality built-in.

I haven't used their support.

I also work with UiPath, Blue Prism, and Automation Anywhere. Functionality-wise, Blue Prism and Power Automate are two completely different tools, but they share the common RPA target.

It was easy. It was already in the company when I joined.

We are using the free version of Power Automate.

I would rate it a six out of ten.

I use both the on-premise version and web versions because they both have different tools. I use them both for different use cases and different scenarios.

I use Microsoft Power Automate to make reports and web scraping. I automate the reports with the desktop version because it works well. I use Microsoft Windows, to do some commands in the CMD, also known as the line assistant. When it comes to the web version, I mostly do reminders, scraping, extracting data from emails, and creating ticket systems. I take that data and put it in a list or create a table in Excel to extract information and automate that part. 

Microsoft Power Automate has helped our organization by making processes faster. I do some consulting on the side about Microsoft Power Automate. We realize we don't need as many people to work on something because you can automate it or at least semi-automate the tasks.

The most valuable feature of Microsoft Power Automate in the desktop version is web scraping because you can do a lot with it. I work in retail and you can study prices changes, which can give you a lot of information. The solution is no code which is a large advantage.

In the web version, the most valuable features are creating tickets, taking email information, and creating a ticket with it, similar to an IT ticket.

Microsoft Power Automate is a tool that is easy to learn. There is some basic logic that you will have to understand but overall it is not complicated.

I think the language Microsoft Power Automate uses when you do expressions could be better. What they use is not a popular programming language. It would be better for Microsoft to find a more popular programming language, such as Python. It would take away the whole no-code aspect of the solution but you don't need to write that many lines of code to improve something in a process. Instead of no-code, they could be a low-code environment.

I have been using Microsoft Power Automate for approximately seven months.

The stability of Microsoft Power Automate is good, I have not had a problem with the performance.

Microsoft Power Automate is scalable.

We have approximately 10 people using this solution in my organization. The solution is moderately being used. The more you use it, the more ideas come to you of what you can automate or what can you create. In the future, it's going to be used more.

I have not contacted the support from Microsoft.

The implementation of Microsoft Power Automate was straightforward. It took only hours to do the full implementation.

I did the implementation of Microsoft Power Automate in my company. Additionally, I do the maintenance and patching of the solution when needed.

The cost to use Microsoft Power Automate is approximately $15 per user per month, for the basic plan. However, the solution comes free with the Microsoft 365 Suite.

You have to pay extra for the scheduling of the automation tasks.

Microsoft Power Automate is a newer solution to the market. UiPath is a lot more popular and has more features than Microsoft Power Automate. There's a lot of potential in that Microsoft Power Automate because it connects well with other Microsoft programs inside the Suite which makes it even more powerful. UiPath connects with other applications, but the fact that if you use Microsoft in your organization, it's more seamless. It works better. 

I learned Microsoft Power Automate faster because I know how to use Microsoft Excel, and that teaches you how to think more logically when it comes to computers. If you have an Excel or programming background, it's going to be easier because the logic creates the flows. If you won't want your learning curve to be that steep, I would recommend learning Microsoft Excel and then going Microsoft Power Automate. You will have more ideas of what you can do with the tool.

I rate Microsoft Power Automate a nine out of ten because you have to pay to receive the schedule functionality of the automation, which is important.

It is currently being used by our customer service department. They're using it for tracking overtime, and they're also using it for reporting and automating their various service quality reports. So, automation of service quality reports and overtime management are basically two major use cases.

The ease of use and the integration with some of the existing products that we have would be its main takeouts.

From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere.

It is a stable solution.

It is scalable, but it is limited in terms of the processes that you can automate. If you have complex processes that you want to automate, it doesn't have that capability yet. So, it is scalable but to a certain extent.

Our organization is working with it actively. Its number of users could be between 100 and 200.

Technical support is given by Microsoft through the support model that they offer for customers. If you have an issue, you can log the issue in with Microsoft, and they would always attend to it. I would rate them a three out of five.

It was straightforward. There was nothing complex.

You don't need much staff for deployment and maintenance of it. You need a very limited number of people.

We used a partner.

Its license is a part of our enterprise agreement. It is a three-year contract, but we pay yearly. So, it is a yearly license. There are no additional costs.

I would rate it a six out of 10.

I am the head of RPA solutions at my company where we implement this product for our customers. These are insurance companies that have legacy systems and prefer to keep their RPA off the cloud.

The product allows us to alleviate customer pain points by automating their data entry processes and enhancing archiving capabilities. We are able to minimize the delays of various claims and policies while improving data entry accuracy. We also offer them the ability to archive various communications to a variety of archiving portals such as SharePoint.

The program requires no code, making it very easy to implement various functions.

During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back.

The flow and the connectivity between databases and so on is a bit complex as well.

We were using Softomotive for approximately three years until they were purchased by Microsoft where it was then merged under the umbrella of Microsoft Power Automate and we have been using this since - it has been about a year and a half since the merger. 

Overall, I would say that it is quite stable, but with the merger, we are not ready to move to the latest version until we can completely replace all of the old functions. I would say the product is 90% stable.

We require five team members to maintain the product and assist our clients.

The product is quite scalable. When considering extending more processes, features, machines, etc. it is a much cheaper and easier option.

We are still communicating with the Softomotive support team that we have been using prior to the merge and they are perfect. Microsoft is supportive as well.

Positive

The initial setup was straightforward and easy, especially in comparison with other RPA's such as UiPath or Automation Anywhere.

We are able to see high returns thanks to having few machines with minimal implementation costs. We are able to present our clients with their ROI upon completion of each project and they see ROI's as soon as their first month.

This is the cheapest option among competitors. 

You can choose to have the RPA with attendance at $40/month with add-on's totaling about $190. There are standalone options that require someone to run the process and there are fully automated options that are integrated within the cloud.

We were trying some open source solution, but it was not really reliable so we did not continue with it.

The actions and functions are much easier than other competitors.

I would rate this product an eight out of ten.

In our organization, the solution is popular where there is a need for attended automation or user. That "human in the loop," as we call it. There it is more popular than the other tools.

The most valuable feature we have found with the solution is the AI Builder. And they have a big range of connectors that we are finding useful.

One area of improvement needed for the solution is regarding the cloud source versus desktop flows. The desktop flows are not as absent, and there are other limits in features when it comes to comparison between the two solutions that Power Automate provides. So perhaps the desktop could also start including features like Connectors and Builder because these are the more frequently used. But both of the tools have their own utility. 

It's evolving well. I have seen Power Automate eight months ago and have seen it now. So there is definitely a big step ahead. It's improved and it's rather helpful.

There is one feature I'd like to see added in the next release. Their OCR capabilities are not as evolved as the other tools. They do allow some AI Builder methods to achieve that. But in the desktop tool, the OCR functionality is not very useful. Everything has to be done on our text-based outcome. I'm sure they're already working on it.

Power Automate is relatively new. I've been working with the solution for eight to nine months.

The solutions that we have built are going well. They are used, and we've not heard of any breakages there. I would say they are stable.

The scalability of the solution is something we are still working on. Currently, we have a use case where we are trying to make it more scalable and there are means of doing it. Sharing up the flows and all of those things do add to the scalability. It's relatively new compared to UiPath, but I don't think they'll take very long to come up to speed.

When it comes to technical support, I'd like to draw a comparison between UiPath that's more popularly used. UiPath has a very good forum and we get most answers on the forum itself. However, the technical support itself is not that strong. 

Whereas in Power Automate, it is just the other way around. The forum is bad; we don't get anything there. But technical support, they're pretty responsive. And any queries you write to them, they usually do come back quite promptly. I'm happy with the technical support.

The initial setup of the solution is pretty straightforward.

Due to the pricing model, the solution is more convenient than any other tool. That is one plus that Power Automate has over the others.

It's very easy to use. Like we say, it's a "no-code solution." So even though all solutions do claim that, there is a little level of skill that is required when it comes to learning the other tools. But Power Automate is relatively the easiest to pick up.

UI Automation is something that they have made very easy, but editing both selectors is a challenge in Power Automate. There is not that much of a need to edit the selectors. But in case there is, then it is a challenge to edit them.

This solution is capable of doing pretty much everything that the other tools are capable of, and they have extremely competitive pricing. It is definitely an advantage. Their approval systems and interactions with the other tool. We have even tried some inter-vendor solutions, integrating UiPath along with Power Automate, for example. Those things work pretty well with Power Automate. It's convenient, not just for the end-user, for the business user, and it is also convenient for the developer. It's very simple and approachable to use as a solution.

I would rate the overall solution a seven out of ten.