Power Automate is a quite powerful tool. It helps you automate your daily processes. Being an RPA tool, it allows you to define certain logic and execute certain tasks at a scheduled time or for a certain event. I use it in conjunction with our SharePoint site to let our stakeholders know that something has been done or updated, and it kicks off another flow. We use it quite regularly.
Director, Product Management at a tech services company with 10,001+ employees
A powerful, scalable, and user-friendly solution with good templates and simple flow
Pros and Cons
- "Its usability is very valuable because it has a quite simple flow. It is very user-friendly. It provides you templates. I started learning with the help of Teams templates, and then I started providing them. It is always good to start with a template so that you understand how it works. Its branches are quite user-friendly. You can put expressions in it. It allows you to link and test the flow so that you can check whether everything is running properly. From a business standpoint, Power Automate is quite good for a non-tech person. It is not like Java, HTML, or C++, which are very developer-driven. Power Automate is a more business-oriented kind of tool."
- "They can build more templates and more connectivity with other platforms. They can provide a more user-friendly way to connect with other platforms. They have their own in-built plugins for certain third-party vendors, but there are still a lot of third-party vendors that are not there."
What is our primary use case?
What is most valuable?
Its usability is very valuable because it has a quite simple flow. It is very user-friendly. It provides you templates. I started learning with the help of Teams templates, and then I started providing them. It is always good to start with a template so that you understand how it works.
Its branches are quite user-friendly. You can put expressions in it. It allows you to link and test the flow so that you can check whether everything is running properly. From a business standpoint, Power Automate is quite good for a non-tech person. It is not like Java, HTML, or C++, which are very developer-driven. Power Automate is a more business-oriented kind of tool.
What needs improvement?
They can build more templates and more connectivity with other platforms. They can provide a more user-friendly way to connect with other platforms. They have their own in-built plugins for certain third-party vendors, but there are still a lot of third-party vendors that are not there.
For how long have I used the solution?
I have been using this solution for over a year.
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What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
It is definitely scalable. If you want to integrate Power Automate with third-party software and other platforms, a technical person is needed. If you just want to connect Power Automate with Microsoft's suite of services, you can easily do it. They also have their own in-built plugins for certain third-party vendors. More and more plugins will come in the future because more and more people want to connect to Power Automate. I can already see Trello and Jira creating the plugins. There are still a lot of third-party vendors that are not there on it, but we can basically go ahead and create our own if needed.
Power Automate is a connectivity tool, so it has the ability to connect to other platforms. If they're able to do that, other platforms start making more money because I can get a flow that directly connects to another vendor and helps me achieve what I want to do, rather than having a tech person give me estimates and getting that done, which takes a longer time.
In terms of the number of users, we are a big organization with around 15,000 people globally. I don't know how many people use it, but the awareness is coming slowly within the organization and more and more people are becoming aware. I will continue using this solution.
How are customer service and support?
I haven't actually reached out to technical support, which speaks for the usability of it. It is quite user-friendly, so I didn't really have to reach out to technical support.
I did attend a one-day workshop for Power Apps, which was great. For Power Automate, we actually have regular IT sessions. Our IT team has set up regular training sessions for learning different services from Microsoft, and one of them was Power Automate. That's where we got the awareness of Power Automate. That was a year and a half ago, and that was when we basically said, "Oh, wow, this is great!" At that time, it was called Flow. Now, it is called Automate.
What's my experience with pricing, setup cost, and licensing?
We have it on our system. I don't really know if we need a separate license.
What other advice do I have?
I would highly recommend Power Automate to anyone who is quite keen on RPAs and wants to automate certain processes from a business standpoint.
Microsoft is doing really well in this space. There are very few RPA tools, and Microsoft has been successful in penetrating the market. There are very few of them who are on every single PC. Any business, bank, or enterprise that has Microsoft on their PCs and has subscribed to this at an enterprise level are given Power Automate. The market penetration of Power Automate is really good. As more and more users start using it, they will obviously come up with issues. I definitely found a few challenges, but nothing with which Google Search couldn't help. More and more people are using Power Automate, and I can easily find answers on the web. It is already great, and it is going to go quite well if Microsoft goes ahead and starts building more of these tools.
I would rate Power Automate a nine out of ten. It is a great product.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategy Consultant at a tech services company with 10,001+ employees
Lacks sufficient AI capacity ;good for communication between users
Pros and Cons
- "Good core applications."
- "Inability to use a lot of connectors without having a premium license."
What is our primary use case?
I'm a strategy consultant and we are partners and resellers/integrators of Microsoft.
What is most valuable?
I like the power automate side of the platform, which I'm using as well all the core applications to include a human loop in the process. I'm quite relieved now because they have the Power Automate desktop platform which is good.
What needs improvement?
One of the frustrating things is that you can't use a lot of connectors without having a premium license. I would like them to increase the AI capacity. Currently they are using AI Builder which is significantly reduced because it's based on models which are not similar and it's really narrow. Surface information, like going through Citrix, would also be good.
For how long have I used the solution?
I've been using this solution for four months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
The product is scalable, we have around 40 people using it in our company.
How are customer service and technical support?
We are integrators so we generally don't use the technical support.
Which solution did I use previously and why did I switch?
We still also work with UI Path and in the past we worked a lot with Blue Prism. We're losing business with Blue Prism because their entry ticket is quite high. With Blue Prism you can increase your capacity quite easily and then there are no entry costs. Most of our clients already have Dynamics or Office 365 licensing so it's quite easy for them to implement Microsoft Power Automate or alternatively the UI Path system. My conviction is that UI Path is the most complete platform, including the entire operating model and the COE, accelerators in opportunity identification, accelerators in maintenance and monitoring as well as the community services. So that why it's quite good. It's coming with extensions as well. It also comes with extensions.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I'm quite sure that they will increase their licensing in the next few months because the platform is getting better and better. The big advantage for them now is that a lot of organizations already have Office 365 licensing, so it's quite easy to sell.
What other advice do I have?
My advice on this product would be to focus on the human in the loop. That's because Power Automate is really great when you want to communicate with users in the middle of a crisis, or if you want some interaction with different people or want to orchestrate workflow between different departments. It has quite an impact when you implement user interactions.
For now, I would rate this solution a six out of 10, but I am sure it will improve in the next few months.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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December 2024
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Technical Lead & Consultant at Tech Mahindra Limited
Simple interface that is easy to use, but integration with other applications should be easier
Pros and Cons
- "It servers our purposes in bringing together all types of applications, being able to automate them with the right intelligent output from the data that we plugin."
- "While using this solution, we found it to be basic."
What is our primary use case?
I was using this product to create a basic workflow and trying to integrate it with Outlook.
We use it along with Microsoft Power Apps to help identify and automate tasks. We have many tasks in Outlook, SharePoint, Calendar, and Teams, and we use Apps to manage the tasks.
We are also using a feature in Microsoft Power Apps, which is the productivity backup
What is most valuable?
It has some basic components that are able to communicate with different platforms within Microsoft.
The interface is simple and it's easy to use.
It servers our purposes in bringing together all types of applications, being able to automate them with the right intelligent output from the data that we plugin.
What needs improvement?
While using this solution, we found it to be basic.
The integration with other applications can be made simpler. That said, it has almost everything in it.
For how long have I used the solution?
I have only been using Microsoft Power Automate for a couple of weeks.
We were using an older version. A version from when it was first released, to help with the learning process.
What do I think about the stability of the solution?
This a stable solution
What do I think about the scalability of the solution?
Microsoft Power Automate is scalable. We have a very large organization with at least 70 people who are using this solution.
Recently we have engaged with Microsoft to conduct a four or six-week training period. During the training session, there were approximately 180 participants.
How are customer service and technical support?
I have not contacted technical support from Microsoft.
They do have support on their website and have documentation available for learning through the portals, which is very helpful.
Which solution did I use previously and why did I switch?
I have experience with UiPath for RPA. I am leading and heading a small team that is building automations, and we have been primarily working on UiPath for this.
How was the initial setup?
The initial setup was simple.
It only took a few minutes to deploy.
What about the implementation team?
I completed the installation on my system myself.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the recent pricing model, but during the time that I was using this solution is was reasonable.
They have certain options that are available at a minimal cost and I am sure that if you buy more components of the Power platform then there are certain pricing models that are catered to the needs of all kinds of companies.
What other advice do I have?
What happens in the Microsoft platform is that users cannot be self-sufficient with one product. You require Power Automate, PowerBI, Power Apps, and different components of the Power platform. If you have the entire set of applications then things become easy, and they can rate this tool highly. If, however, they don't have all of the tools, then the capability is reduced.
We have plans to continue using this solution in the future. We will continue by integrating all of the Microsoft components. This is very helpful, and we can also use different platforms for different clients.
This is definitely a product that I can recommend.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Learning and Development at Acronotics
Cross-platform, stable, and scalable
Pros and Cons
- "The solution helps automate manual tasks and interacts with multiple applications."
- "The initial setup is complex and has room for improvement."
What is our primary use case?
We use the solution to reduce costs by automating repeat processes.
How has it helped my organization?
The solution helps automate manual tasks and interacts with multiple applications.
What is most valuable?
Automation is the most valuable feature. We can do so if we want to automate the gateway process, such as tracking data from SharePoint, Outlook, or Excel.
What needs improvement?
The initial setup is complex and has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is complex. I give the initial setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best.
What other advice do I have?
I give the solution a nine out of ten.
The solution is easy to maintain.
Microsoft Power Automate is a cross-platform solution and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Software Assets Manager at a financial services firm with 5,001-10,000 employees
Its ease of use and integration with some of the existing products are valuable, but it needs more development to be an enterprise product
Pros and Cons
- "The ease of use and the integration with some of the existing products that we have would be its main takeouts."
- "From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere."
What is our primary use case?
It is currently being used by our customer service department. They're using it for tracking overtime, and they're also using it for reporting and automating their various service quality reports. So, automation of service quality reports and overtime management are basically two major use cases.
What is most valuable?
The ease of use and the integration with some of the existing products that we have would be its main takeouts.
What needs improvement?
From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is scalable, but it is limited in terms of the processes that you can automate. If you have complex processes that you want to automate, it doesn't have that capability yet. So, it is scalable but to a certain extent.
Our organization is working with it actively. Its number of users could be between 100 and 200.
How are customer service and support?
Technical support is given by Microsoft through the support model that they offer for customers. If you have an issue, you can log the issue in with Microsoft, and they would always attend to it. I would rate them a three out of five.
How was the initial setup?
It was straightforward. There was nothing complex.
You don't need much staff for deployment and maintenance of it. You need a very limited number of people.
What about the implementation team?
We used a partner.
What's my experience with pricing, setup cost, and licensing?
Its license is a part of our enterprise agreement. It is a three-year contract, but we pay yearly. So, it is a yearly license. There are no additional costs.
What other advice do I have?
I would rate it a six out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Service Manager - Productivity and Identity at a logistics company with 5,001-10,000 employees
RPA is really great; license cost could be better
Pros and Cons
- "We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support."
- "When we scale up, we switch to another application."
What is our primary use case?
Our use cases are everything from replacing Excel macros to replacing WINAutomate to larger initiatives to use RPAbox to fill in different back-office systems and so on. We have a huge range of solutions.
What is most valuable?
In terms of the most valuable features, the RPA is really great.
What needs improvement?
The license cost could be better.
The PMU connectors we can use cost extra, and the RPA also costs extra. So hopefully they can let go of that way of working and allow us to use the entire tool in a better way. That's what we're looking for.
For how long have I used the solution?
I've been using the solution for approximately three years.
What do I think about the stability of the solution?
The stability is great. I know we don't have a problem with stability in this case.
What do I think about the scalability of the solution?
To implement the solution or share the solution with others, you can scale it up; but we don't scale in that perspective when it comes to add more functionality. We have other solutions when it comes to larger initiatives. Microsoft platform is used for something happens over here, do this. Or we are using Box, but when it comes to larger initiative, we're using Nintex. It's longer processes and longer workflows. It's easier to use. So when we scale up, we switch to another application actually.
How are customer service and support?
We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support.
How was the initial setup?
The initial setup was quite simple, actually.
What about the implementation team?
We implemented both with help from the vendor and within the company. Some using our own expectation in Office, but we have some vendors we had contact with.
We need to keep track that we are compliant regarding the license, but other than that, it's quite easy to maintain and govern. We have approximately 50 users in different countries in Europe.
What's my experience with pricing, setup cost, and licensing?
Microsoft is connected very well with Microsoft products. Everything in the master suite is really easy to connect to, and the Blue Prism is for large initiatives. What I heard from the developers using Blue Prism is it's easier to overview quite complex scenarios actually. Power Automate is a little harder to have the overlook of what you have done in the script.
I'd rate the solution a seven out of ten.
What other advice do I have?
Start using the solution at a small scale, and create some smaller script of your own. Then you can see what can be done and easily grow with a task and try features for the department you're working in to share with your colleagues. You'll have an understanding of how to automate, and you can see the business from the other's perspective. That's what we have done. Start small and go big.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at Alfapeople A/S
Stable, Scalable, easy to install and deploy, and good support
Pros and Cons
- "The most valuable features of this solution are the automation interface and the RPA automation."
- "The BPM component needs improvement."
What is our primary use case?
We are resellers and sometimes we implement solutions.
It's a component of Microsoft 365.
We use this solution to match some documents or spreadsheets, to match data from one spreadsheet with another, and to download and load invoices.
We also use it for an approval flow.
What is most valuable?
The most valuable features of this solution are the automation interface and the RPA automation.
What needs improvement?
The BPM component needs improvement.
Microsoft doesn't have certification training for Microsoft Power Automate, like other solutions such as UiPath, Kofax, and Automation Anywhere. All of these products have certification training available.
Power Automate is part of a suite called Power Platform.
Power Automate can integrate into a business intelligence component like Power BI, a flow component like Flow, and a bot component like Virtual Agents.
Power Automate can make that cross to these components for better results of all the data that the client wants to see, and wants to automate.
For how long have I used the solution?
I have been working with this solution for almost two years.
What do I think about the stability of the solution?
It's very stable, it doesn't have any crashes.
The only issue is when we don't have an internet connection, it crashed because it's a cloud solution and not on-premises.
What do I think about the scalability of the solution?
It has many connectors to other vendors or other components or other programs that make the solution scalable.
It is very easy to deploy with other vendors like Power Automate versus SAP. You can connect SAP with Power Automate very easily and extract information from the SAP environment.
It's a scalable solution.
Our clients are medium-sized companies. We have anywhere from 16 to 100 users.
How are customer service and technical support?
Microsoft has the team to analyze every incident. In my experience, they have teams that can process incidents for my clients.
I am satisfied with technical support.
How was the initial setup?
The initial setup was easy and it took a week or two weeks to deploy.
We have a team of two or three people to deploy and maintain this solution.
Which other solutions did I evaluate?
Our clients also evaluated UiPath and Automation Anywhere.
UiPath and Automation Anywhere are leaders in Gartner Magic Quadrant. Microsoft is the challenger.
Our clients are aware of these evaluations.
What other advice do I have?
I would recommend this solution to others, but first, they should evaluate it. Do a PoC of the tool and evaluate the business purpose. Review the results before making the purchase.
In the beginning, Power Automate was called Flow, and it was very basic to easy to manage. During the last year, there have been many improvements from Microsoft that have taken it to the next level and can compete with UiPath and Automation Anywhere.
I would rate Microsoft Power Automate an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consultant at a manufacturing company with 10,001+ employees
Stable, easy to use and deploy, but needs a desktop version and better error descriptions and scalability
Pros and Cons
- "I like Power Automate because it is very easy to use for users who don't have IT knowledge."
- "They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong. It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better."
What is our primary use case?
We are using Power Automate to send notifications when working with items in SharePoint. It is used to send notifications when a document is moved or needs to be approved. When a document needs to be approved in SharePoint, we send a notification to the user who needs to approve that document. I also use Power Automate to create a work item in another system, such as Azure DevOps.
What is most valuable?
I like Power Automate because it is very easy to use for users who don't have IT knowledge.
What needs improvement?
They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong.
It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better.
For how long have I used the solution?
I have been using this solution for five months.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable, but its scalability can be better. We have 10 to 20 users of this solution.
How are customer service and technical support?
We have a contract with Microsoft for premium support. We have support all the time, and they are good.
How was the initial setup?
Its initial setup is easy. The deployment duration depends on the complexity of the deployment. It can take a week or a month.
What other advice do I have?
To know about the best practices for this solution and how to make it more secure, I would advise others to read the information on the web.
I would rate Microsoft Power Automate a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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