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reviewer1806123 - PeerSpot reviewer
Senior. Engg. Manager at a construction company with 501-1,000 employees
Real User
Apr 15, 2022
Useful connectors, stable, and initial setup simple
Pros and Cons
  • "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
  • "I rate the technical support from Microsoft Power Automate a four out of five."

What is our primary use case?

We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.

What is most valuable?

The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the stability of the solution?

Microsoft Power Automate is stable.

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What do I think about the scalability of the solution?

We have five people in my organization using Microsoft Power Automate.

How are customer service and support?

I rate the technical support from Microsoft Power Automate a four out of five.

How was the initial setup?

I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.

What was our ROI?

I rate the return on investment from Microsoft Power Automate a four out of five.

What's my experience with pricing, setup cost, and licensing?

With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1783917 - PeerSpot reviewer
Solutions Expert at a computer software company with 10,001+ employees
Reseller
Feb 19, 2022
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
  • "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
  • "The OCR part or scanning of documents is missing."

What is our primary use case?

The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.

I have sold both cloud-based and on-premises solutions.

What is most valuable?

It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.

What needs improvement?

The OCR part or scanning of documents is missing.

For how long have I used the solution?

I have been selling it for the past one and a half years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I am definitely satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It is very easy to set up.

The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.

What's my experience with pricing, setup cost, and licensing?

Its licensing is flexible.

What other advice do I have?

Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.

I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
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Buyer's Guide
Microsoft Power Automate
December 2025
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
reviewer1751907 - PeerSpot reviewer
Application Support Specialist at a tech company with 1-10 employees
Real User
Jan 5, 2022
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
  • "The most valuable feature is how much you can do with this solution."
  • "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."

What is most valuable?

The most valuable feature is how much you can do with this solution.

What needs improvement?

Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.

How are customer service and support?

Tech support is hit and miss.

How was the initial setup?

The setup is complex - it's confusing for IT workers, let alone ordinary users.

What's my experience with pricing, setup cost, and licensing?

Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it. 

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1645275 - PeerSpot reviewer
Associate Director at a insurance company with 10,001+ employees
Real User
Aug 22, 2021
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
  • "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
  • "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."

What is our primary use case?

We have the latest version installed. 

What is most valuable?

I like the scalability option and the simplicity, the way we can really use the interface to easily scale up. 

What needs improvement?

There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware. 

There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important. 

Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.

For how long have I used the solution?

I've been using Microsoft Power Automate for the past six months or so.

What do I think about the scalability of the solution?

The ability to know how the various features can be integrated into the solution would improve scalability. 

How are customer service and technical support?

I have not had occasion to contact technical support, so I am not in a position to comment on it. 

How was the initial setup?

Installation was pretty easy, as we handled it through our office, making use of our office license.

What's my experience with pricing, setup cost, and licensing?

There should be increased transparency about which features attend the pricing. 

What other advice do I have?

We are customers of Microsoft.

There are more than 100 users making use of the solution in our company. 

I would definitely recommend this product to others for its ease-of-use. 

I rate Microsoft Power Automate as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Module Lead at a computer software company with 1,001-5,000 employees
Real User
Jun 9, 2021
Effective scheduling, reasonably priced, and good technical support
Pros and Cons
  • "I have found the scheduling and email notifications features to very good compared to other RPA tools I have used."
  • "In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable."

What is our primary use case?

I am new to RPA systems and I have recently received access to Azure where I am testing out the ProcessRobot solution.

What is most valuable?

I have found the scheduling and email notifications features to very good compared to other RPA tools I have used.

What needs improvement?

In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable.

For how long have I used the solution?

I have been using this solution for approximately one and a half years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable. 

We have three people working with this solution in my organization.

How are customer service and technical support?

The technical support has been good.

Which solution did I use previously and why did I switch?

I have used previously Winautomation. When comparing the two solutions both are equally good.

How was the initial setup?

The initial setup was in the middle range of difficulty. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

My advice to others that want to implement this solution is that it has very good features and I have not had any issues.

I rate ProcessRobot by Softomotive an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2400642 - PeerSpot reviewer
Senior Customer Solutions at a media company with 5,001-10,000 employees
Real User
Top 20
May 12, 2021
Simple to set up, integrates well with Microsoft solutions and is quite stable
Pros and Cons
  • "Technical support is available regionally and it's quite good."
  • "I need to have more integration capabilities from this solution."

What is our primary use case?

We primarily use the solution for our customers, to automate fields, for example.

What is most valuable?

The solution integrates well with Microsoft Office and other Microsoft solutions.

The solution offers pretty good automation capabilities.

The code of the product is very good. 

The initial setup was quite simple. We didn't have any trouble with the process.

The solution has been very stable so far.

Technical support is available regionally and it's quite good.

What needs improvement?

I need to have more integration capabilities from this solution. It's limiting us right now. Other solutions on the market are better in this regard. They need to step up and improve this aspect in future releases. 

What do I think about the stability of the solution?

The stability is good. We haven't really had any issues with the performance. I don't recall dealing with bugs or glitches. I don't recall it crashing or freezing. 

How are customer service and technical support?

We've dealt with technical support in the past. We don't have local support, however, we do have access to regional support. It's good. I'd say that we are happy with the level of support on offer. 

Which solution did I use previously and why did I switch?

We have experience in Microsoft Power Automate, however, we work with other solutions around the RPA - such as Micro Focus.

How was the initial setup?

Overall, we found the solution to be very straightforward. It wasn't difficult or complex. In our case, it was easy. A company should have too much trouble handling the implementation process. 

What other advice do I have?

We are partners with Microsoft.

I'd rate the solution at an eight out of ten. We're quite happy with the product right now.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Partner at a tech services company with 1-10 employees
Real User
Apr 28, 2021
An intuitive and easy-to-use solution
Pros and Cons
  • "Microsoft Power Automate is very easy to use."

    What is our primary use case?

    I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.

    Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.

    We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.

    What is most valuable?

    Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable. 

    For how long have I used the solution?

    I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks. 

    What do I think about the stability of the solution?

    This solution is very stable. 

    What do I think about the scalability of the solution?

    I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project. 

    How are customer service and technical support?

    I haven't had to contact technical support as of yet. 

    How was the initial setup?

    The initial setup was very straightforward. It only took five to ten minutes to get it up and running. 

    What about the implementation team?

    I installed this solution by myself. 

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Power Automate is expensive. The full license is quite expensive. 

    What other advice do I have?

    I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Business Application Group Manager at a tech services company with 51-200 employees
    Real User
    Apr 22, 2021
    Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
    Pros and Cons
    • "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
    • "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."

    What is our primary use case?

    We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.

    What is most valuable?

    It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. 

    With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.

    What needs improvement?

    Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.

    For how long have I used the solution?

    We have been using this solution for two years.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.

    How was the initial setup?

    It is very easy to install. It took just one day.

    What other advice do I have?

    I would rate Microsoft Power Automate a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.