Microsoft Power Automate Reviews

I really like the built-in integrations with other applications like Teams. The product is also straightforward and easy to use.

Sometimes it can be difficult to share flows for multiple users to edit. So, it is a potential area of improvement.

For additional features, it would be helpful to have a more collaborative building of flows.

I have been using this solution for four years.

It is a stable solution.

I never needed customer support for this product. It is easy to use.

The initial setup is easy.

Overall, Microsoft Power Automate is an eight out of ten.

In our organization, the solution is popular where there is a need for attended automation or user. That "human in the loop," as we call it. There it is more popular than the other tools.

The most valuable feature we have found with the solution is the AI Builder. And they have a big range of connectors that we are finding useful.

One area of improvement needed for the solution is regarding the cloud source versus desktop flows. The desktop flows are not as absent, and there are other limits in features when it comes to comparison between the two solutions that Power Automate provides. So perhaps the desktop could also start including features like Connectors and Builder because these are the more frequently used. But both of the tools have their own utility. 

It's evolving well. I have seen Power Automate eight months ago and have seen it now. So there is definitely a big step ahead. It's improved and it's rather helpful.

There is one feature I'd like to see added in the next release. Their OCR capabilities are not as evolved as the other tools. They do allow some AI Builder methods to achieve that. But in the desktop tool, the OCR functionality is not very useful. Everything has to be done on our text-based outcome. I'm sure they're already working on it.

Power Automate is relatively new. I've been working with the solution for eight to nine months.

The solutions that we have built are going well. They are used, and we've not heard of any breakages there. I would say they are stable.

The scalability of the solution is something we are still working on. Currently, we have a use case where we are trying to make it more scalable and there are means of doing it. Sharing up the flows and all of those things do add to the scalability. It's relatively new compared to UiPath, but I don't think they'll take very long to come up to speed.

When it comes to technical support, I'd like to draw a comparison between UiPath that's more popularly used. UiPath has a very good forum and we get most answers on the forum itself. However, the technical support itself is not that strong. 

Whereas in Power Automate, it is just the other way around. The forum is bad; we don't get anything there. But technical support, they're pretty responsive. And any queries you write to them, they usually do come back quite promptly. I'm happy with the technical support.

The initial setup of the solution is pretty straightforward.

Due to the pricing model, the solution is more convenient than any other tool. That is one plus that Power Automate has over the others.

It's very easy to use. Like we say, it's a "no-code solution." So even though all solutions do claim that, there is a little level of skill that is required when it comes to learning the other tools. But Power Automate is relatively the easiest to pick up.

UI Automation is something that they have made very easy, but editing both selectors is a challenge in Power Automate. There is not that much of a need to edit the selectors. But in case there is, then it is a challenge to edit them.

This solution is capable of doing pretty much everything that the other tools are capable of, and they have extremely competitive pricing. It is definitely an advantage. Their approval systems and interactions with the other tool. We have even tried some inter-vendor solutions, integrating UiPath along with Power Automate, for example. Those things work pretty well with Power Automate. It's convenient, not just for the end-user, for the business user, and it is also convenient for the developer. It's very simple and approachable to use as a solution.

I would rate the overall solution a seven out of ten.

The solution can be primarily used small process automation of day-to-day activities, such as routing of emails, Excel sheet manipulation, and more.

The solution is very scalable.

The solution is easy to use. 

The initial setup is pretty straightforward. 

Technical support has been great so far. 

If a company already uses a lof to Microsoft applications, this solution is great. 

The solution should offer similar features that users can easily access if they use Automation Anywhere or UiPath.

It would be great if it was able to integrate more with various other platforms. It would make development easier. 

I've been dealing with the solution for two years at this point. 

The product can scale well. If a company needs to expand its use, it can do so.

Technical support has been great. They are helpful and responsive and I have no complaints. 

I'm also aware of solutions such as Automation Anywhere and UiPath. They, at this point, are much more feature-rich.

As a cloud-based solution that is very easy to implement. It's not overly complex or difficult. It doesn't take too much time to deploy.

You only need two or three people to deploy and implement the product in an organization. You don't need a big team. 

The solution offers a yearly subscription package. 

I'd rate the solution at a seven out of ten. Currently, we have ten customers that are using the solution. 

I would recommend the solution to other companies and users, however, only if they have a Microsoft suite of products that are in use and they already have a license based on that usage.

We have the latest version installed. 

I like the scalability option and the simplicity, the way we can really use the interface to easily scale up. 

There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware. 

There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important. 

Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.

I've been using Microsoft Power Automate for the past six months or so.

The ability to know how the various features can be integrated into the solution would improve scalability. 

I have not had occasion to contact technical support, so I am not in a position to comment on it. 

Installation was pretty easy, as we handled it through our office, making use of our office license.

There should be increased transparency about which features attend the pricing. 

We are customers of Microsoft.

There are more than 100 users making use of the solution in our company. 

I would definitely recommend this product to others for its ease-of-use. 

I rate Microsoft Power Automate as an eight out of ten. 

I use the solution to not only automate processes but also to be an intermediary or a glue among the applications of Azure in the Microsoft universe.

The Outlook on the SQL server has been extremely valuable for us.

The solution is scalable.

The product is very stable.

For the most part, the initial setup is quick.

I would like to see more integration with the desktop application, and on-premise server as well as the SQL database. That would be really nice.

It would be great if you could integrate outside of Microsoft environments.

The initial setup can be a bit tricky if it is a complex environment.

The product needs a clear integration between the UI recorder and the steps that you do and the codes and the qualification that you do on the RPA there.

I've used the solution for about three years. I used it even before it was called Power Automate. It's been a while at this point.

I have very high regard for the stability of this product. There are no surprises. It doesn't crash or freeze. There aren't bugs or glitches. It's reliable in terms of performance.

The scalability is good. Basically, I deploy it on one desktop, on a system that consists of only one single desktop computer, and then deploy it on a server. That handles a lot of systems and processes at the same time, without any problem, and without having to invest in any additional resource or any additional time.

Typically our clients are medium to large organizations.

We don't really deal with technical support. We mostly provide documentation to the client and they can deal with technical support if they need to.

However, we barely have any problems as the solution is very intuitive.

I didn't find the initial setup exactly complex. It was more of a common characteristic of Microsoft products. It is easy to learn. As you learn the complexity of the requirements, there seems to be a little bit uphill to climb. 

The length of time it takes to deploy the solution varies. It mostly depends on the complexity of the requirements. If you have a simple implementation that's a matter of no more than one or two days. On the other hand, if you have a complex implementation, you have to invest about two weeks to two and a half weeks to have everything on production.

In terms of the number of people you need for the process, that varies too. For just a simple solution, you could have one solo person that is in charge of the consulting and the implementation of the solution. If you have a complex problem, you have to have a person that is the consultant, a person that is building the solution, and then a person that is making the implementation, and a person who is providing maintenance. You can have a team of about four people if there is a complex deployment.

We are an implementor and consultant. We assist clients in setting up the solution in their organizations.

We did not first evaluate any other options before choosing Microsoft's product.

The main competitors would be UiPath or Automation ANywhere, for the most part. The main difference is likely the pricing. There are other differences as well.

If you want to Automation Anywhere, there's not exactly a good availability for a medium-sized business. For example, Automation Anywhere has something called Community Edition, but it is a bit too small. It's better for smaller organizations. Then, from that, they make a big quantum jump to the Enterprise Edition. That is a little bit expensive. There's no middle ground.

The same thing happened for example, with Blue Prism. It's a little bit expensive. 

UiPath is a little bit more spacious than Power Automate. I still trust that Power Automate is going to close the gap. It works with WinAutomation and as soon as they get all the features and all these technical aspects of the hardware, it is going to create a stronger Power Automate. Soon Power Automate will be able to reach all business segments, and, at that point, it will be very powerful.

I'm not sure of which version of the solution it is. It's in the cloud and therefore constantly updated.

I'm a consultant.

I would advise, in general, around any tool, just be clear with the requirements. No matter what sophisticated tool you were using, if you're not clear about data, then the software is not going to work.

I have customers where we have to make a data governance program or project first before we implement it. You have to be clear with all your data, with all the possible information that's part of your data path. Be clear about how efficient your processes are before you enter into an RPA or process automation project. This is the main thing. 

As for the product itself, it is easy to use. You're not going to have any surprises.

I would rate the solution at a nine out of ten. We've been happy with the product overall.

I am the head of RPA solutions at my company where we implement this product for our customers. These are insurance companies that have legacy systems and prefer to keep their RPA off the cloud.

The product allows us to alleviate customer pain points by automating their data entry processes and enhancing archiving capabilities. We are able to minimize the delays of various claims and policies while improving data entry accuracy. We also offer them the ability to archive various communications to a variety of archiving portals such as SharePoint.

The program requires no code, making it very easy to implement various functions.

During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back.

The flow and the connectivity between databases and so on is a bit complex as well.

We were using Softomotive for approximately three years until they were purchased by Microsoft where it was then merged under the umbrella of Microsoft Power Automate and we have been using this since - it has been about a year and a half since the merger. 

Overall, I would say that it is quite stable, but with the merger, we are not ready to move to the latest version until we can completely replace all of the old functions. I would say the product is 90% stable.

We require five team members to maintain the product and assist our clients.

The product is quite scalable. When considering extending more processes, features, machines, etc. it is a much cheaper and easier option.

We are still communicating with the Softomotive support team that we have been using prior to the merge and they are perfect. Microsoft is supportive as well.

Positive

The initial setup was straightforward and easy, especially in comparison with other RPA's such as UiPath or Automation Anywhere.

We are able to see high returns thanks to having few machines with minimal implementation costs. We are able to present our clients with their ROI upon completion of each project and they see ROI's as soon as their first month.

This is the cheapest option among competitors. 

You can choose to have the RPA with attendance at $40/month with add-on's totaling about $190. There are standalone options that require someone to run the process and there are fully automated options that are integrated within the cloud.

We were trying some open source solution, but it was not really reliable so we did not continue with it.

The actions and functions are much easier than other competitors.

I would rate this product an eight out of ten.

It is very easy to learn and use. It is quite useful for any sort of back-office work. Any kind of work with low and medium complexity is very doable in ProcessRobot. For higher complexity, some refinement is required, but it is doable.

It should be more stable, and their technical support should be faster.

It should also have more integration with tools from other vendors, such as SAP and Oracle, and technology partners, such as Salesforce.

I have been using this solution for two years.

It is not very stable. They're working on the refinements. I would rate it a six or seven in terms of stability.

It is scalable but not to an optimum level. It is more scalable than WinAutomation, but it is not as scalable as UiPath or Automation Anywhere where you can scale to 50 bots at a time.

We have 20 to 30 users of this solution. In terms of increasing its usage, it depends on the customers. Customers who already have this solution will keep using it. 

Their technical support should be faster.

We also use WinAutomation. ProcessRobot is any day better than WinAutomation. It is newer and has more capabilities than WinAutomation. ProcessRobot is also better than WinAutomation in terms of scalability.

Its initial setup is easy.

Licensing is on an annual basis.

I would recommend this solution for small to medium deployments but not for very large-scale deployments.

I would rate ProcessRobot a seven out of ten.

The most valuable feature is that it is integrated into the browser, which means that you don't need a development environment.

Power Automate is intuitive and easy to use.

There is a broad community so you can find a lot of information on the web about how it works. It is also well-documented.

The licensing model is difficult to understand and is something that should be improved.

When you are implementing a project, it's quite difficult to comment on what it is that you are doing. For a simple project it is fast, but to have a better overview then it gets complicated.

I would like to see more integration with other products.

We have been using Power Automate for about two years.

The stability is good.

Power Automate is a scalable solution. We have between five and ten developers who are using it.

The technical support from Microsoft is good.

We primarily use UiPath for our automation.

The initial setup is straightforward and it took us about two hours to deploy.

There are many different ways to license it.

This is a good product and one that I recommend. For anybody who is considering it, my advice is to do a proof of concept at each phase.

I would rate this solution a seven out of ten.