We use the solution for integrating Microsoft Team and SharePoint. Also, we use it to manage document libraries and automation processes.
Process Automation Engineer at Automation Catalyst
Easy to set up, but its AI features for data and process mining need improvement
Pros and Cons
- "It works best to build cloud flows."
- "It is challenging to scale the solution across multiple branches."
What is our primary use case?
What is most valuable?
The solution's most valuable feature is cloud flows.
What needs improvement?
They should improve the solution's features for data and process mining. It is easy to run small automated tasks but difficult to build large complex flows. Also, it is challenging to scale it horizontally across multiple branches.
For how long have I used the solution?
We have been using the solution for a year.
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What do I think about the stability of the solution?
I rate the solution's stability as a seven. Its error-handling feature needs improvement.
What do I think about the scalability of the solution?
We have three developers and ten end users of the solution. It is a scalable solution, and I rate its scalability as a six. But it could be better for large and complex cloud flows.
How are customer service and support?
We often take help from online forums to fix errors instead of the solution's support documents.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We use our in-house software as well.
How was the initial setup?
The solution's initial setup process is straightforward and takes a day to complete. I rate the process as a nine.
Which other solutions did I evaluate?
We evaluated UiPath. It has better functionality and scalability. But, Power Automate is more accessible as our systems are integrated with Microsoft ecosystem.
What other advice do I have?
I advise others to take some YouTube courses on how to build solutions for desktop and cloud flows.
I rate Microsoft Power Automate seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Assets Manager at a financial services firm with 5,001-10,000 employees
Its ease of use and integration with some of the existing products are valuable, but it needs more development to be an enterprise product
Pros and Cons
- "The ease of use and the integration with some of the existing products that we have would be its main takeouts."
- "From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere."
What is our primary use case?
It is currently being used by our customer service department. They're using it for tracking overtime, and they're also using it for reporting and automating their various service quality reports. So, automation of service quality reports and overtime management are basically two major use cases.
What is most valuable?
The ease of use and the integration with some of the existing products that we have would be its main takeouts.
What needs improvement?
From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is scalable, but it is limited in terms of the processes that you can automate. If you have complex processes that you want to automate, it doesn't have that capability yet. So, it is scalable but to a certain extent.
Our organization is working with it actively. Its number of users could be between 100 and 200.
How are customer service and support?
Technical support is given by Microsoft through the support model that they offer for customers. If you have an issue, you can log the issue in with Microsoft, and they would always attend to it. I would rate them a three out of five.
How was the initial setup?
It was straightforward. There was nothing complex.
You don't need much staff for deployment and maintenance of it. You need a very limited number of people.
What about the implementation team?
We used a partner.
What's my experience with pricing, setup cost, and licensing?
Its license is a part of our enterprise agreement. It is a three-year contract, but we pay yearly. So, it is a yearly license. There are no additional costs.
What other advice do I have?
I would rate it a six out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Power Automate
January 2025
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System Engineer at Accenture AI
Stable with reasonable pricing but doesn't integrate well with non-Microsoft solutions
Pros and Cons
- "The solution offers a lot of documentation and tutorials for users to learn about various aspects and features."
- "The solution is not actually satisfying the complex programs that we want to execute."
What is most valuable?
The solution is bundled together with many Microsoft products.
The solution is stable.
The solution offers a lot of documentation and tutorials for users to learn about various aspects and features.
The pricing is very reasonable.
What needs improvement?
The solution is not actually satisfying the complex programs that we want to execute. We're looking for alternatives right now.
Currently, Power Automate has, if I'm not wrong, about 500 actions per workflow, and my team is not satisfied as they want something very complex that automates a process end to end. That would need a lot of iteration and loops being implemented. The 500 steps in a workflow don't seem to serve our end goals.
The solution doesn't integrate very well with non-Microsoft products.
For how long have I used the solution?
We've been using the solution for about nine months or so.
What do I think about the stability of the solution?
With the processes that we've been able to implement, it has been stable. There are no bugs or glitches and it does not crash or freeze on us.
What do I think about the scalability of the solution?
I am not sure about the scalability aspect of it as the kind of processes we've been executing has been very simple and straightforward, to be honest. We haven't tested the solution's limits.
How are customer service and technical support?
So far, we have not had an experience where we had to get in touch with the Microsoft team to resolve any issue. There is documentation that is available online and tutorials provided by Microsoft, and the community has been pretty helpful for our IT team to design these solutions. We've been able to use those resources in order to mostly figure everything out ourselves. Therefore, I can't speak to their level of helpfulness.
Which solution did I use previously and why did I switch?
We are using Power Automate, as it has come with the Microsoft Office 365 bundle. We aren't satisfied with it and therefore are looking for alternatives. This is our first experience with an RPA, and I don't like the app.
How was the initial setup?
I didn't directly deal with the initial implementation. I'm on the management side. I get in touch with the IT team who work with Power Automate directly.
What's my experience with pricing, setup cost, and licensing?
The pricing is absolutely reasonable as you're getting a lot more than just this solution. You're not just paying for Power Automate when you're paying for it. You're paying for the bundle itself. It was basically an add-on for whatever other services we're buying. Therefore, it was more or less free for us.
Which other solutions did I evaluate?
We are currently looking to explore other RPA options.
We have, for example, lightly explored UiPath as an option. Currently, there are a lot of processes that are being run on SAP and other infrastructure like Salesforce. Power Automate doesn't seem to be integrating well with them. We've been talking to other organizations or other partners that are using UiPath, and they've said they were able to implement somewhat similar tasks and were able to integrate easier. If the UiPath integrations are beyond the scope of Microsoft, it would be a better option.
What other advice do I have?
We are a customer and an end-user of the product.
I have very little experience working with Power Automate. I'm the management person who gets in touch with the IT team who works with Power Automate directly.
I'm not sure which version of the solution we're using.
If your organization is running on Microsoft, and purely on Microsoft architecture, Power Automate is the way to go. If you're a very big company that wants to have complex tasks executed, however, it's not the best option. We're at a stage where we're trying to reevaluate where we want to go in ahead with the RPA journey. Power Automate doesn't look like the right option, at least for us right now.
I'd rate the solution at a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead & Consultant at Tech Mahindra Limited
Simple interface that is easy to use, but integration with other applications should be easier
Pros and Cons
- "It servers our purposes in bringing together all types of applications, being able to automate them with the right intelligent output from the data that we plugin."
- "While using this solution, we found it to be basic."
What is our primary use case?
I was using this product to create a basic workflow and trying to integrate it with Outlook.
We use it along with Microsoft Power Apps to help identify and automate tasks. We have many tasks in Outlook, SharePoint, Calendar, and Teams, and we use Apps to manage the tasks.
We are also using a feature in Microsoft Power Apps, which is the productivity backup
What is most valuable?
It has some basic components that are able to communicate with different platforms within Microsoft.
The interface is simple and it's easy to use.
It servers our purposes in bringing together all types of applications, being able to automate them with the right intelligent output from the data that we plugin.
What needs improvement?
While using this solution, we found it to be basic.
The integration with other applications can be made simpler. That said, it has almost everything in it.
For how long have I used the solution?
I have only been using Microsoft Power Automate for a couple of weeks.
We were using an older version. A version from when it was first released, to help with the learning process.
What do I think about the stability of the solution?
This a stable solution
What do I think about the scalability of the solution?
Microsoft Power Automate is scalable. We have a very large organization with at least 70 people who are using this solution.
Recently we have engaged with Microsoft to conduct a four or six-week training period. During the training session, there were approximately 180 participants.
How are customer service and technical support?
I have not contacted technical support from Microsoft.
They do have support on their website and have documentation available for learning through the portals, which is very helpful.
Which solution did I use previously and why did I switch?
I have experience with UiPath for RPA. I am leading and heading a small team that is building automations, and we have been primarily working on UiPath for this.
How was the initial setup?
The initial setup was simple.
It only took a few minutes to deploy.
What about the implementation team?
I completed the installation on my system myself.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the recent pricing model, but during the time that I was using this solution is was reasonable.
They have certain options that are available at a minimal cost and I am sure that if you buy more components of the Power platform then there are certain pricing models that are catered to the needs of all kinds of companies.
What other advice do I have?
What happens in the Microsoft platform is that users cannot be self-sufficient with one product. You require Power Automate, PowerBI, Power Apps, and different components of the Power platform. If you have the entire set of applications then things become easy, and they can rate this tool highly. If, however, they don't have all of the tools, then the capability is reduced.
We have plans to continue using this solution in the future. We will continue by integrating all of the Microsoft components. This is very helpful, and we can also use different platforms for different clients.
This is definitely a product that I can recommend.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Learning and Development at Acronotics
Cross-platform, stable, and scalable
Pros and Cons
- "The solution helps automate manual tasks and interacts with multiple applications."
- "The initial setup is complex and has room for improvement."
What is our primary use case?
We use the solution to reduce costs by automating repeat processes.
How has it helped my organization?
The solution helps automate manual tasks and interacts with multiple applications.
What is most valuable?
Automation is the most valuable feature. We can do so if we want to automate the gateway process, such as tracking data from SharePoint, Outlook, or Excel.
What needs improvement?
The initial setup is complex and has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is complex. I give the initial setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best.
What other advice do I have?
I give the solution a nine out of ten.
The solution is easy to maintain.
Microsoft Power Automate is a cross-platform solution and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Robotic Process Automation developer at a tech services company with 10,001+ employees
A low-code platform that makes the automation of small tasks easy
Pros and Cons
- "It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc."
- "I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots."
What is our primary use case?
I use it for robotic process automation.
What is most valuable?
It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc.
What needs improvement?
I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It depends on the use case. For my use cases, it is scalable.
We have over 10,000 people in my organization. In my branch, we have 100 people, and almost all of us in this branch have Microsoft Office, Microsoft Teams, and other solutions. We have approximately 20 users who use Microsoft Power Automate.
Any increase in its usage would depend on our clients. I work for a consultancy firm, so it depends on what our clients want. For our office work, we will keep using it.
How are customer service and support?
I have not had to ask for technical support because the tasks that I do are easy.
Which solution did I use previously and why did I switch?
I also use UiPath.
How was the initial setup?
My company has a Microsoft package, and it was a part of the package. I didn't have to do any installation.
What's my experience with pricing, setup cost, and licensing?
They have the community edition that people can use for free, and they also have the enterprise edition. My company uses the enterprise edition, and I don't know how much they pay.
What other advice do I have?
It has been good so far. I would rate it an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Service Manager - Productivity and Identity at a logistics company with 5,001-10,000 employees
RPA is really great; license cost could be better
Pros and Cons
- "We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support."
- "When we scale up, we switch to another application."
What is our primary use case?
Our use cases are everything from replacing Excel macros to replacing WINAutomate to larger initiatives to use RPAbox to fill in different back-office systems and so on. We have a huge range of solutions.
What is most valuable?
In terms of the most valuable features, the RPA is really great.
What needs improvement?
The license cost could be better.
The PMU connectors we can use cost extra, and the RPA also costs extra. So hopefully they can let go of that way of working and allow us to use the entire tool in a better way. That's what we're looking for.
For how long have I used the solution?
I've been using the solution for approximately three years.
What do I think about the stability of the solution?
The stability is great. I know we don't have a problem with stability in this case.
What do I think about the scalability of the solution?
To implement the solution or share the solution with others, you can scale it up; but we don't scale in that perspective when it comes to add more functionality. We have other solutions when it comes to larger initiatives. Microsoft platform is used for something happens over here, do this. Or we are using Box, but when it comes to larger initiative, we're using Nintex. It's longer processes and longer workflows. It's easier to use. So when we scale up, we switch to another application actually.
How are customer service and support?
We have talked to Microsoft. We're a large company and we're talking to Microsoft on a regular basis. We have a partner we talk to when it comes to Automate. We are absolutely satisfied with technical support.
How was the initial setup?
The initial setup was quite simple, actually.
What about the implementation team?
We implemented both with help from the vendor and within the company. Some using our own expectation in Office, but we have some vendors we had contact with.
We need to keep track that we are compliant regarding the license, but other than that, it's quite easy to maintain and govern. We have approximately 50 users in different countries in Europe.
What's my experience with pricing, setup cost, and licensing?
Microsoft is connected very well with Microsoft products. Everything in the master suite is really easy to connect to, and the Blue Prism is for large initiatives. What I heard from the developers using Blue Prism is it's easier to overview quite complex scenarios actually. Power Automate is a little harder to have the overlook of what you have done in the script.
I'd rate the solution a seven out of ten.
What other advice do I have?
Start using the solution at a small scale, and create some smaller script of your own. Then you can see what can be done and easily grow with a task and try features for the department you're working in to share with your colleagues. You'll have an understanding of how to automate, and you can see the business from the other's perspective. That's what we have done. Start small and go big.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CI and Automation Manager at a manufacturing company with 1,001-5,000 employees
Straightforward setup, good integration, and fine technical support
Pros and Cons
- "It is Microsoft. So, you get the integration capability."
- "The connectors and the integration capability can be improved. Microsoft RPA is a growing platform, and it is not yet particularly mature."
What is our primary use case?
We are using it for simple invoice management processing. We are using it for just storing documents with some workflows attached.
What is most valuable?
It is Microsoft. So, you get the integration capability.
What needs improvement?
The connectors and the integration capability can be improved. Microsoft RPA is a growing platform, and it is not yet particularly mature.
For how long have I used the solution?
We just started to use Microsoft Power Automate. It has been a couple of weeks.
What do I think about the scalability of the solution?
We haven't used it on a major scale at this stage. We're at the start of the journey. We have around 100 users.
How are customer service and technical support?
Their technical support is okay.
How was the initial setup?
Its initial setup was straightforward. It is a Microsoft product, so it is as simple as it can get as long as you've got the right licenses and permissions.
What about the implementation team?
We use a third-party Microsoft partner. We have two developers for its deployment.
What's my experience with pricing, setup cost, and licensing?
We are just using the free products at the moment. We are using the ones that come with the license that we have got.
Which other solutions did I evaluate?
We evaluated Automation Anywhere as RPA. We chose Microsoft Power Automate because Microsoft is part of our strategic solution. We've just implemented Dynamics, and that's why we started to investigate this solution.
What other advice do I have?
I would recommend this solution. We are just at the start of our journey, and we are trying to understand its true capabilities. We plan to keep using this solution. We'll look for use cases.
I would rate Microsoft Power Automate an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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