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reviewer1552464 - PeerSpot reviewer
Student at a educational organization with 5,001-10,000 employees
Real User
Good templates with zero implementation required but there are stability issues
Pros and Cons
  • "The templates on offer are very good."
  • "I've had some issues with the stability."

What is our primary use case?

The primary use of the product is for automating business processes.

What is most valuable?

The templates on offer are very good. It's quite helpful to have them.

The initial setup is fast as there really isn't anything to implement if you use the cloud.

Overall, it's been a positive user experience.

What needs improvement?

I've had some issues with the stability.

For how long have I used the solution?

I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.

Buyer's Guide
Microsoft Power Automate
January 2025
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

The stability is not very reliable. I've had some issues. 

What do I think about the scalability of the solution?

I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities. 

How are customer service and support?

I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.

Which solution did I use previously and why did I switch?

I did previously use another solution. I've used UiPath in the past.

How was the initial setup?

Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward. 

What other advice do I have?

I'm a student and an end-user. I don't have a business relationship with Microsoft.

I'm writing my thesis about RPA, but I don't have much developing experience.

I'm using the latest version of the solution. I am unsure of the exact version number.

I'm using the trial version of the product.

I have not decided if I will keep using the solution going forward. 

Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.

I would rate it at a seven on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Data & Analytics at a tech services company with 11-50 employees
Real User
Stable with great templates and a familiar look and feel
Pros and Cons
  • "There is an exhaustive amount of templates that users have access to."
  • "The solution is still maturing, and it's going to take time for that to happen."

What is our primary use case?

We primarily use the solution for automation purposes. It can offer an alternative desktop option, and therefore it can automate a lot of stuff. It's part of the application. It also can connect us to a number of data sources and that helps us a lot. However, it's difficult to get into specifics due to client privacy.

What is most valuable?

It's a very stable product. We find it to be quite reliable.

The solution is very easy to use. There's a bit of familiarity with the product due to the interface they have. We use other Microsoft Office products, for example, and it has a similar look and feel that's recognizable if you are familiar with the Microsoft Suite. 

The look and feel and user interface make training new users a fairly easy process.

The solution offers a variety of very good features.

There is an exhaustive amount of templates that users have access to.

What needs improvement?

You do need to either get a bit of IT support or do a bit of coding in order to implement the solution successfully.

Something lacking is Microsoft Office plugin, however, it's my understanding that their Office plugin is out now or coming soon. We're just trying to understand the use case. 

If they can make it integrated into Microsoft's Office Suite, that would be great. It would be better than lining it up with the Office plugin application. I'm sure it exists in some form, however, maybe not for the mainstream things.

The solution is still maturing very quickly and it's going to take no time for this to be Enterprise RPA.

For how long have I used the solution?

I've used the solution for the last year and a half or so. 

What do I think about the stability of the solution?

The solution is stable. There aren't really any bugs or glitches. It doesn't crash or freeze. It's good.

What do I think about the scalability of the solution?

The solution is very scalable. As a cloud product, it makes it very easy for users to expand if they need to. When a company needs to scale, they can do so, no problem.

We do plan to continue to use this solution, and we'll continue to use other Microsoft solutions as well.

How are customer service and technical support?

We end up using a lot of community resources. Microsoft has a huge community, and it's really helpful in terms of finding answers and asking questions.

Which solution did I use previously and why did I switch?

I've used the previous generation of this technology, such as Logic Apps and other products of that nature.

We didn't use any other products really. We had some in-house and also some VBA Macros, PowerShell scripts and others which we had created. However, this was the first proper solution we've invested in.

How was the initial setup?

The initial setup is pretty straight forward. It's not overly complex. You do need a bit of IT support, however, you could put it in and save it and other people can use it and probably tweak it quite easily.

While there is a bit of coding needed, once you have everything set up, there are lots of templates that make the implementation of different processes very easy.

The deployment is quick. There's just a bit of needed configuration with the cloud. We didn't activate all of the features; we only activated what was required. I can't recall the exact amount of time it took to do this.

What was our ROI?

It is fast to implement, does not depend on the changes to existing systems to implement. It save hours that a team spend on performing the process manually. Mostly importantly it is easy to training business users since users are very much familiar microsoft and windows interface (UI).

What's my experience with pricing, setup cost, and licensing?

The licensing set up depends on your organization. If it's an enterprise, it's based on their user department and how do you want the solution to be distributed.

Many companies already have Microsoft Office licenses, for example, and this is part of that. 

It's not too expensive as a license. At least, that's my understanding. 

In comparison, an RPA tool with Outreach costs $5,000. You can use it, however, it's expensive.

What other advice do I have?

I'm using the latest version of the solution.

We are a consulting organization, and we do help clients.

We've helped large organizations. We don't have just one use case for this product. We have many.

You can't build an application with this solution. This is more for automating within a department or in an area, for example, a finance area, where they have all sources lined up and it takes almost three or four days for an accountant to go through the data to create templates and updating templates, etc. Those kinds of things. This solution makes the processes happen faster.

I'd recommend the solution to other organizations.

I would rate the product at an eight out of ten. There's a bit more maturity that needs to happen, however, all of the elements are there to make for a great product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Power Automate
January 2025
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
Easy to use and deploy but needs better documentation
Pros and Cons
  • "The sequencer programming mode's ease of use is its most valuable aspect. The ease of calling out the functions in a sequence, basically from the functional side, is great."
  • "The solution could benefit from mirroring Oracle's use of videos and community forums to help users get acquainted with the product. It could use better online training and/or documentation."

What is our primary use case?

The use cases for the solution would be banking related, typically, and specifically surrounding BFS, Banking Financial Services.

What is most valuable?

The sequencer programming mode's ease of use is its most valuable aspect. The ease of calling out the functions in a sequence, basically from the functional side, is great.

What needs improvement?

The solution lacks certain items.

I'm not really qualified for judging the solution. A developer could give better pros and cons. 

We would not miss Microsoft Power Automation that much. As still has a long way to cover tasks when it comes to the ease of use like UiPath, which is pretty user-centric.

The solution needs to improve its integration with SAP and Oracle models.

The solution's automation is still evolving and still has a way to go.

The solution could benefit from mirroring Oracle's use of videos and community forums to help users get acquainted with the product. It could use better online training and/or documentation.

For how long have I used the solution?

We've been using the solution (as Softomotive) for four years now. It's only recently become Microsoft Power Automate. Previously, Microsoft didn't have a similar solution.

What do I think about the stability of the solution?

The solution is pretty stable.

What do I think about the scalability of the solution?

The solution is scalable, but there are issues. It's not perfect.

We have about 100 users on the solution currently.

We do plan to increase the usage of the product in the future. However, we do have our own internal tool we also plan on using more often.

How are customer service and technical support?

I myself have not contacted technical support. It's the development team that does any outreach, so I cannot answer on their behalf.

How was the initial setup?

The initial setup was not complex. It was pretty straightforward.

In terms of deployment, how long it takes varies. It depends upon the nature of the use case. Usually, it ranges between six weeks to 12 weeks. We used ten to 12 people for the deployment process.

What about the implementation team?

We handled the implementation internally with our own team members. We didn't need the assistance of integrators, or consultants.

What's my experience with pricing, setup cost, and licensing?

There are licensing costs, however, I do not know the exact pricing. It's not part of my scope of work.

What other advice do I have?

We're simply customers. We don't have a business relationship with the solution.

We use the solution, however, not in its full capacity. It's just there as and when there is a need. The product earlier was in Softomotive. Microsoft just took over Softomotive, which has WinAutomation, so yes, technically, it is now Microsoft.

We're using an earlier version of the solution, not necessarily the latest.

I'd recommend the solution. We don't have very complex use cases to compare it to, however, for small to medium complexity projects, it would work well.

Overall, I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1299474 - PeerSpot reviewer
Business Analyst at a tech services company with 10,001+ employees
Real User
Inexpensive automation which lacks strong documentation, but is recommended for multiple small projects
Pros and Cons
  • "Power Automate is not complex and is very easy-to-use in deploying most development projects."
  • "The thing which needs the most improvement is really the documentation. It should have better details of the processes."

What is our primary use case?

Our primary use for this product is actually for a variety of reasons in conjunction with a few different products. We use it mostly for our accounting and invoicing purposes.  

What is most valuable?

From a development point of view, I found UiPath to be more valuable in flexibility. But Power Automate has been very easy to use in deploying most of our development, so because of that, it has become our preferred automation product.  

What needs improvement?

I think that the thing which needs the most improvement is really just their documentation. It should have better details of the processes. Right now it is on the lower end of the scale and does not have enough depth. So just adding more details and examples in the documentation would be helpful to users.  

It could really use some more capabilities with the OCR and UI functionality of the automation. Right now it is pretty good, but with that, it would be great and easier to use.  

For how long have I used the solution?

I have been using this solution for probably about four months.  

What do I think about the stability of the solution?

 Power Automate is a stable product.  

What do I think about the scalability of the solution?

I think Power Automate is a scalable solution and it works very well for my purposes.  

Our company is quite small at the moment. We have just over a hundred users. But that is constant use and it is changing daily. We have not done a lot of scaling but it seems like there are no problems so far as we grow slowly over time.  

Which solution did I use previously and why did I switch?

Before really adopting Power Automate, I did have some experience with UiPath.  

The main difference between Microsoft Power Automate and UiPath is that I think UiPath just has a wider variety of opportunities for integration. By that I mean there are more products it can work well with. So even non-Microsoft-based products work well with it, like integration with Citrix platforms. This can function without a lot of extra work. I think that is really one of the main advantages.  

What's my experience with pricing, setup cost, and licensing?

Power Automate is a much less expensive product than the competition and you can still accomplish a lot with it.  

What other advice do I have?

I think the price points for Power Automate are very good in comparison to other products in the category.  

The advice that I would have for people considering the solution is that it is better for use with multiple, smaller projects and solutions. If that is what you want to accomplish then Microsoft Power Automate is a good target product.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this solution overall as somewhere between a seven or an eight. Probably closer to a seven.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1806123 - PeerSpot reviewer
Senior. Engg. Manager at a construction company with 501-1,000 employees
Real User
Useful connectors, stable, and initial setup simple
Pros and Cons
  • "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
  • "I rate the technical support from Microsoft Power Automate a four out of five."

What is our primary use case?

We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.

What is most valuable?

The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the stability of the solution?

Microsoft Power Automate is stable.

What do I think about the scalability of the solution?

We have five people in my organization using Microsoft Power Automate.

How are customer service and support?

I rate the technical support from Microsoft Power Automate a four out of five.

How was the initial setup?

I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.

What was our ROI?

I rate the return on investment from Microsoft Power Automate a four out of five.

What's my experience with pricing, setup cost, and licensing?

With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1799631 - PeerSpot reviewer
RPA/IA Solution Architect at a tech services company with 1,001-5,000 employees
Real User
Fast and easy to use, but if it had queue support and it was capable of doing more complex automation, it would be a much better tool
Pros and Cons
  • "It is quick, so I'm quite happy with it. It is also easy to use."
  • "It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool."

What is our primary use case?

We use it for office automation.

What is most valuable?

It is quick, so I'm quite happy with it. It is also easy to use.

What needs improvement?

It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool.

In terms of performance, it is a little bit slower with calculations than a typical Excel Macro, for example.

For how long have I used the solution?

I have been using this solution for about six months.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

It is already implemented company-wide, so we don't have to scale it too much. It already has lots of functionality built-in.

How are customer service and support?

I haven't used their support.

Which solution did I use previously and why did I switch?

I also work with UiPath, Blue Prism, and Automation Anywhere. Functionality-wise, Blue Prism and Power Automate are two completely different tools, but they share the common RPA target.

How was the initial setup?

It was easy. It was already in the company when I joined.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of Power Automate.

What other advice do I have?

I would rate it a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Partner at Inodev
Real User
An intuitive and easy-to-use solution
Pros and Cons
  • "Microsoft Power Automate is very easy to use."

    What is our primary use case?

    I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.

    Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.

    We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.

    What is most valuable?

    Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable. 

    For how long have I used the solution?

    I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks. 

    What do I think about the stability of the solution?

    This solution is very stable. 

    What do I think about the scalability of the solution?

    I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project. 

    How are customer service and technical support?

    I haven't had to contact technical support as of yet. 

    How was the initial setup?

    The initial setup was very straightforward. It only took five to ten minutes to get it up and running. 

    What about the implementation team?

    I installed this solution by myself. 

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Power Automate is expensive. The full license is quite expensive. 

    What other advice do I have?

    I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Business Application Group Manager at OBASE
    Real User
    Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
    Pros and Cons
    • "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
    • "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."

    What is our primary use case?

    We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.

    What is most valuable?

    It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. 

    With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.

    What needs improvement?

    Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.

    For how long have I used the solution?

    We have been using this solution for two years.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.

    How was the initial setup?

    It is very easy to install. It took just one day.

    What other advice do I have?

    I would rate Microsoft Power Automate a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2025
    Buyer's Guide
    Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.