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Ahmed Walid - PeerSpot reviewer
Senior Digital transformation analyst at a tech services company with 51-200 employees
Real User
Top 10
Helps with automation but basic activities are not strong
Pros and Cons
  • "I use the product for automation."
  • "Microsoft Power Automate's basic activities are not strong."

What is our primary use case?

I use the product for automation. 

What needs improvement?

Microsoft Power Automate's basic activities are not strong. 

For how long have I used the solution?

I have been working with the solution for a year. 

What do I think about the stability of the solution?

I rate Microsoft Power Automate's stability a nine out of ten. 

Buyer's Guide
Microsoft Power Automate
January 2025
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What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

Microsoft Power Automate responds quickly. 

How was the initial setup?

The tool's deployment is easy. 

What other advice do I have?

The product is for small and mid-sized companies. I rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Module Lead at a computer software company with 1,001-5,000 employees
Real User
Effective scheduling, reasonably priced, and good technical support
Pros and Cons
  • "I have found the scheduling and email notifications features to very good compared to other RPA tools I have used."
  • "In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable."

What is our primary use case?

I am new to RPA systems and I have recently received access to Azure where I am testing out the ProcessRobot solution.

What is most valuable?

I have found the scheduling and email notifications features to very good compared to other RPA tools I have used.

What needs improvement?

In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable.

For how long have I used the solution?

I have been using this solution for approximately one and a half years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable. 

We have three people working with this solution in my organization.

How are customer service and technical support?

The technical support has been good.

Which solution did I use previously and why did I switch?

I have used previously Winautomation. When comparing the two solutions both are equally good.

How was the initial setup?

The initial setup was in the middle range of difficulty. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

My advice to others that want to implement this solution is that it has very good features and I have not had any issues.

I rate ProcessRobot by Softomotive an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Power Automate
January 2025
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1248864 - PeerSpot reviewer
Director, Km & Bpo Innovation at a tech vendor with 10,001+ employees
Real User
The setup is easy for people to pick up
Pros and Cons
  • "The initial setup was easy. It was very easy for people to pick up. The deployment took a few hours."
  • "It should be faster and more user-friendly."

What is our primary use case?

We use it to monitor the net flow of all the emails. It is really helpful.

What is most valuable?

It is stable. 

What needs improvement?

It should be faster and more user-friendly. 

For how long have I used the solution?

I have been using Power Automate for around three years. 

What do I think about the stability of the solution?

It is stable and scalable. We have around 300 users. It doesn't require any dedicated IT to help run the appliance. 

How are customer service and technical support?

We don't need much of their support. We have opened a ticket and their support was handy. It's very easy for us to communicate with them via email. 

How was the initial setup?

The initial setup was easy. It was very easy for people to pick up. The deployment took a few hours. 

What other advice do I have?

I would recommend it.

I would rate Power Automate an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Girish Kumar. - PeerSpot reviewer
Consultant at Botmantra
MSP
Cost-effective with good support, but lacks the support to include coding
Pros and Cons
  • "The technical support is good."
  • "There is a limitation in setting up loops, where it does not support multiple conditions."

What is our primary use case?

We are a solution provider and this is one of the tools that we implement for our clients.

We have been automating several tasks using this product. They include things like comparing Excel worksheets with the contents of databases, automation in database security, and we have internal logs that can be used to help developers pinpoint errors.

What is most valuable?

This is a cost-effective RPA solution.

What needs improvement?

WinAutomation is missing a lot of options that are available in UiPath. One limitation is that for logs, the only option is a CSV file. There is no option, for example, to work with an Excel file.

There is a limitation in setting up loops, where it does not support multiple conditions.

We would like to be able to write code, the way you can inside of UiPath.

For how long have I used the solution?

We have been using WinAutomation for the past two months.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This is a scalable product, although it is best for mid-sized industries.

How are customer service and technical support?

The technical support is good. We had an issue and they were able to resolve it.

How was the initial setup?

The installation and initial configuration were straightforward, taking not more than 10 minutes.

What about the implementation team?

I deployed the product myself.

What's my experience with pricing, setup cost, and licensing?

WinAutomation is cheaper than competing tools.

Which other solutions did I evaluate?

Our choice for using WinAutomation depends largely on the client. We will continue to use it, although if our client does not agree then we would have to use another tool.

What other advice do I have?

This is definitely a product that I can recommend. The price is cheaper than other tools and it has a lot of features.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Technology Consultant at Evolve
MSP
Monitoring solution that alerts when there is a problem and integrates across multiple systems
Pros and Cons
  • "The most valuable feature is the ability to integrate across multiple systems."
  • "One of the challenges is dealing with OCR text recognition."

What is our primary use case?

The primary use case of this solution is for IT service checks within our daily process automation. 

It monitors consoles and raises alerts when things need to be alerted. For example, when a business rule is broken then an alert is raised, or if we are looking at the backup management and server availability and there is a problem with the backup then we raise an alert.

What is most valuable?

The most valuable feature is the ability to integrate across multiple systems. For example between web portals, excel and email. 

The ability to write a process that covers all of those different areas of technology.

What needs improvement?

One of the challenges is dealing with OCR text recognition. They link out to Google, IBM, and Microsoft AI services for text recognition. This area needs to continue to improve because recognizing forms and what's on a form, and then when you try to translate that into information that you can use, is very difficult. I have not been able to make that work. I think that the technology is there, but it would require too much coding and it would be too much of an investment of time to make it work.

WinAutomation doesn't have the management abilities for remote management, but we are using Splashtop to access the device that is running the software.

In the next release, I would like to see form recognition added. AI form recognition for processing things like invoices and timesheets would be number one.

For how long have I used the solution?

I have been working with WinAutomation for two months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

We are not scaling it much beyond a single work station, but it does seem to be scalable.

We have two users in our company. There are plans to increase our usage.

How are customer service and technical support?

I have only used technical support a few times but they have been good.

Which solution did I use previously and why did I switch?

Previously, we were not working with other similar products.

How was the initial setup?

The initial setup was straightforward and it only took a few minutes to deploy.

What's my experience with pricing, setup cost, and licensing?

This solution is reasonably priced and offers a free trial period.

Which other solutions did I evaluate?

We looked at some other tools, but we chose WinAutomation because it was a low cost of entry and a free trial.

What other advice do I have?

It takes slightly longer than you would expect to set something up that's resilient. Building resilience takes as long as building in the logic.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Chief Operating Officer at NGMROBOTICS LTD
Real User
An inexpensive and scalable way to create custom automations
Pros and Cons
  • "The solution is very easy to use. It's a code three platform that works very easily with documents to create custom automations."
  • "The solution could use some more advanced AI tools. It's one of the solution's only weaknesses."

What is our primary use case?

We primarily use the solution for operations related to HR activity.

What is most valuable?

WinAutomation is very easy to use. It's a code three platform that works very easily with documents to create custom automations.

It also allows users to share their automations with colleagues, so users can send and receive automations quite easily.

What needs improvement?

At this time, I can't say the solution is lacking any features.

The solution could use some more advanced AI tools. It's one of the solution's only weaknesses.

For how long have I used the solution?

I've been using the solution for the past three years.

What do I think about the stability of the solution?

The stability of the solution is very good. We've been very happy with it in general.

What do I think about the scalability of the solution?

It's very easy to scale the solution, and at a very low cost as well. Scaling isn't expensive at all. 

Currently, we have nine users on the solution. They are all heads of departments.

How are customer service and technical support?

We've been in touch with technical support often. I'd rate their support as excellent. We've been very satisfied with them so far.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is very straightforward. The products are basically plug-and-play in design. It makes it very easy to implement everything.

In our case, for deployment, it took us a month from trial to scale.

What about the implementation team?

We handled the implementation in-house. Our internal team was able to manage the deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively inexpensive.

Which other solutions did I evaluate?

We did evaluate other major players like Automation Anywhere, among others.

What other advice do I have?

We're partners with Softomotive.

We're currently using the 2019 version of the solution.

I would recommend the solution to those who want to start exploring RPA and the benefit of RPA without investing too much money. It's a helpful way to get to know the technology.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Real User
Good learning and simple automation; OCR integrator should be improved
Pros and Cons
  • "I find WinAutomation's linear approach to the code and function calling valuable."
  • "WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard."

What is our primary use case?

Our primary use case for WinAutomation is financial. This solution can be used for desktop or front office automation; even the back office operations automations this solution can provide are good.

What is most valuable?

I find WinAutomation's linear approach to the code and function calling valuable. I also appreciate the effort they put toward the experience for the user; learning is good and automation is very simple.

What needs improvement?

WinAutomation's OCR integrator should be improved. 

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

We haven't had are issues with stability.

What do I think about the scalability of the solution?

WinAutomation is scalable to a certain extent. I would rate it seven for the scalability, which could be better. Softomotive is better scalable than WinAutomation in this regard.

How are customer service and technical support?

I've found that they have a limited support team. Issues take longer to be resolved and there usually have to be a couple of followups with their tech support.

Which solution did I use previously and why did I switch?

Before switching to WinAutomation, we used other products, including WorkFusion and Jacada. Some were better and some worse than WinAutomation for us. However, WinAutomation's license is cheaper, which is why we ultimately switched. Also, WinAutomation is easier to understand.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

I implemented WinAutomation myself.

What's my experience with pricing, setup cost, and licensing?

As far as pricing goes, WinAutomation's earlier model was good. They were cheap. However, they changed the model. It's per work station now, which is okay.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief Operating Officer at NGMROBOTICS LTD
Real User
Easy to set up, stable, and very easy to use
Pros and Cons
  • "The initial setup isn't too difficult."
  • "Technical support needs to be able to respond quickly to queries. Right now, they are much too slow."

What is our primary use case?

Currently, we are in an active search with a provider for on-premise, and therefore we use it to automate our process of moving our permits to electric housing and preparations.

What is most valuable?

We use the solution for building processors and it's really easy to use for this task. It gives you another way to move the path. 

With Microsoft, there are a lot of great process management tools. 

The initial setup isn't too difficult.

What needs improvement?

The availability could be a bit better.

Technical support needs to be able to respond quickly to queries. Right now, they are much too slow.

I'd like it if it were possible to have the solution as an on-premises installation, however, that is not possible. It only is available on the cloud.

For how long have I used the solution?

I've been working with the solution for the last six or seven months. It's been less than a year at this point. We haven't used it for very long yet.

What do I think about the stability of the solution?

Power Automate, compared to Softomotive's product, offers the most in terms of versatility. Stability is not an issue. It has been very good for this product. We did not have that kind of problem with our customers or any installation. We don't seem to have to deal with bugs or glitches. It doesn't crash or freeze. We're happy with it.

What do I think about the scalability of the solution?

At the moment, we have 80 professional developers on our team that work with the product. On top of that, we have various companies that use it. We have 50 or so different customers using the cloud.

We use the product regularly. We're on it on a daily basis.

Scalability is very, very easy to accomplish. If a company needs to expand the solution, it can do so easily.

How are customer service and technical support?

The solution's technical support isn't that great. They could be better. They're slow to respond when there are issues. They really need to be faster in this regard.

Which solution did I use previously and why did I switch?

We also work with Softomotive WinAutomation as well as ProcessRobot. Using more than one solution allows us to cross-manage better.

How was the initial setup?

The initial implementation wasn't too hard, or, at least, that was my understanding. I didn't directly participate. However, I did not notice the team dealing with any complexity. It's pretty straightforward. Any organization shouldn't have too many problems setting it up.

The maintenance of the license is largely handled by Microsoft. We handle everything else.

What about the implementation team?

We handled the implementation in house. We did not need outside help and we did not hire an integrator or consultant or any person of that nature. We handle the implementation for the customers if we need to.

What's my experience with pricing, setup cost, and licensing?

The licensing itself isn't that great. That said, the solution is very cheap. It's on the lower end in terms of price, if you look at the entire market. It's rather affordable.

What other advice do I have?

We're Microsoft partners.

We're using the latest version of the solution right now.

I would definitely recommend the product to other organizations. Overall, we've been pretty happy with it, even though we haven't used it for too long.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.