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Solutions Architect at Alfapeople A/S
Real User
Stable, Scalable, easy to install and deploy, and good support
Pros and Cons
  • "The most valuable features of this solution are the automation interface and the RPA automation."
  • "The BPM component needs improvement."

What is our primary use case?

We are resellers and sometimes we implement solutions.

It's a component of Microsoft 365.

We use this solution to match some documents or spreadsheets, to match data from one spreadsheet with another, and to download and load invoices.

We also use it for an approval flow.

What is most valuable?

The most valuable features of this solution are the automation interface and the RPA automation.

What needs improvement?

The BPM component needs improvement.

Microsoft doesn't have certification training for Microsoft Power Automate, like other solutions such as UiPath, Kofax, and Automation Anywhere. All of these products have certification training available.

Power Automate is part of a suite called Power Platform.

Power Automate can integrate into a business intelligence component like Power BI, a flow component like Flow, and a bot component like Virtual Agents. 

Power Automate can make that cross to these components for better results of all the data that the client wants to see, and wants to automate.

For how long have I used the solution?

I have been working with this solution for almost two years.

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What do I think about the stability of the solution?

It's very stable, it doesn't have any crashes. 

The only issue is when we don't have an internet connection, it crashed because it's a cloud solution and not on-premises.

What do I think about the scalability of the solution?

It has many connectors to other vendors or other components or other programs that make the solution scalable.

It is very easy to deploy with other vendors like Power Automate versus SAP. You can connect SAP with Power Automate very easily and extract information from the SAP environment.

It's a scalable solution.

Our clients are medium-sized companies. We have anywhere from 16 to 100 users.

How are customer service and support?

Microsoft has the team to analyze every incident. In my experience, they have teams that can process incidents for my clients.

I am satisfied with technical support.

How was the initial setup?

The initial setup was easy and it took a week or two weeks to deploy.

We have a team of two or three people to deploy and maintain this solution.

Which other solutions did I evaluate?

Our clients also evaluated UiPath and Automation Anywhere.

UiPath and Automation Anywhere are leaders in Gartner Magic Quadrant. Microsoft is the challenger. 

Our clients are aware of these evaluations.

What other advice do I have?

I would recommend this solution to others, but first, they should evaluate it. Do a PoC of the tool and evaluate the business purpose. Review the results before making the purchase.

In the beginning, Power Automate was called Flow, and it was very basic to easy to manage. During the last year, there have been many improvements from Microsoft that have taken it to the next level and can compete with UiPath and Automation Anywhere.

I would rate Microsoft Power Automate an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1534548 - PeerSpot reviewer
Consultant at a manufacturing company with 10,001+ employees
Consultant
Stable, easy to use and deploy, but needs a desktop version and better error descriptions and scalability
Pros and Cons
  • "I like Power Automate because it is very easy to use for users who don't have IT knowledge."
  • "They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong. It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better."

What is our primary use case?

We are using Power Automate to send notifications when working with items in SharePoint. It is used to send notifications when a document is moved or needs to be approved. When a document needs to be approved in SharePoint, we send a notification to the user who needs to approve that document. I also use Power Automate to create a work item in another system, such as Azure DevOps.

What is most valuable?

I like Power Automate because it is very easy to use for users who don't have IT knowledge.

What needs improvement?

They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong.

It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better.

For how long have I used the solution?

I have been using this solution for five months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable, but its scalability can be better. We have 10 to 20 users of this solution.

How are customer service and technical support?

We have a contract with Microsoft for premium support. We have support all the time, and they are good.

How was the initial setup?

Its initial setup is easy. The deployment duration depends on the complexity of the deployment. It can take a week or a month.

What other advice do I have?

To know about the best practices for this solution and how to make it more secure, I would advise others to read the information on the web.

I would rate Microsoft Power Automate a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Software Engineer at a consultancy with 51-200 employees
Real User
Easy to automate processes with a short development time, but better Excel automation is needed
Pros and Cons
  • "The development time for ProcessRobot is very good compared to other solutions."
  • "Better support is needed for building custom components on top of ProcessRobot."

What is our primary use case?

We are implementation service providers and this is one of the products that we provide to our clients.

There are several use cases for this solution including automating tender processes, compliance-related processes, and in finance, we have automated some invoicing processes.

What is most valuable?

The most valuable feature is the ease of automation.

The development time for ProcessRobot is very good compared to other solutions.

What needs improvement?

There are some limitations when it comes to automation with Excel.

Better support is needed for building custom components on top of ProcessRobot.

For how long have I used the solution?

We have been working with ProcessRobot for about one year.

What do I think about the stability of the solution?

The stability is okay. We haven't had any major issues, although there have been some hiccups here and there.

What do I think about the scalability of the solution?

The scalability is good.

We have clients of all sizes, although ProcessRobot is best suited for small and medium-sized business, and not for enterprise-level customers.

How are customer service and technical support?

Technical support for ProcessRobot is good.

Which solution did I use previously and why did I switch?

We are working with UiPath and Blue Prism as well. We began with ProcessRobot at the end of last year, but the other two solutions we started with about two years back.

Generally, the development time is less when compared to UiPath and Blue Prism, although Excel automation is better in those solutions.

We have also worked with Automation Anywhere.

ProcessRobot does not support custom components, which is really bad because all of the other solutions do.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

My advice is that this solution is good for small and medium-sized businesses that want to automate processes that do not require much coding. If there is a requirement for building custom components or custom modules then I do not recommend this solution. For an enterprise-level client, this capability needs to be there.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Consultant at Data Intelligenz
Real User
Top 20
A low-priced solution with office connector and high stability
Pros and Cons
  • "The most valuable feature is the Office connector, which connects to Excel and Exchange."
  • "There could be more communication with third-party cloud tools."

What is our primary use case?

We use the solution in insurance and pharma.

How has it helped my organization?

I use SQL Server connectors to connect SQL Servers for data integration.

What is most valuable?

The most valuable feature is the Office connector, which connects to Excel and Exchange.

What needs improvement?

There could be more communication with third-party cloud tools. Also, if they can use libraries, I can recycle functions without having to rewrite them in any Power Automate system.

For how long have I used the solution?

I have been using Microsoft Power Automate since its inception.

What do I think about the stability of the solution?

The solution's stability is good. Everything works fine.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

When the first versions were released, some issues needed to be addressed. However, after those were resolved, everything started to run smoothly.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment takes around three or four days, and one specialist is required.

I rate the initial setup as seven out of ten, where one is difficult, and ten is easy.

What's my experience with pricing, setup cost, and licensing?

It is a low-priced solution and costs around 15$.

What other advice do I have?

Overall, I rate the solution an eight-point five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1268505 - PeerSpot reviewer
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees
Real User
Top 20
Stable solution and easy to setup
Pros and Cons
  • "It is a stable solution."
  • "Sometimes it can be difficult to share flows for multiple users to edit."

What is most valuable?

I really like the built-in integrations with other applications like Teams. The product is also straightforward and easy to use.

What needs improvement?

Sometimes it can be difficult to share flows for multiple users to edit. So, it is a potential area of improvement.

For additional features, it would be helpful to have a more collaborative building of flows.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

I never needed customer support for this product. It is easy to use.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

Overall, Microsoft Power Automate is an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1783917 - PeerSpot reviewer
Solutions Expert at a computer software company with 10,001+ employees
Reseller
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
  • "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
  • "The OCR part or scanning of documents is missing."

What is our primary use case?

The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.

I have sold both cloud-based and on-premises solutions.

What is most valuable?

It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.

What needs improvement?

The OCR part or scanning of documents is missing.

For how long have I used the solution?

I have been selling it for the past one and a half years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I am definitely satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It is very easy to set up.

The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.

What's my experience with pricing, setup cost, and licensing?

Its licensing is flexible.

What other advice do I have?

Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.

I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Technology Lead at a tech services company with 201-500 employees
MSP
Lacking some features and not suitable for enterprise use; automation is good
Pros and Cons
  • "Automation is the best feature of the product."
  • "Not suitable for connecting other applications like browsers and third party applications."

What is our primary use case?

We are system integrators so we provide this solution and deal with the automation for our clients. Power Automate is mainly suitable for small and medium size companies. 

What is most valuable?

Power Automate is good for automation. For example, if a client requires a format for invoices, we set up the module - invoice number, container, quantity, product details. After that, whenever we load bulk invoices, it automatically identifies the invoice format and accepts the data. This is one of the best features of the product.

What needs improvement?

Power Automate is not suitable for connecting other applications like browsers and third party applications and there are a few features not available on this solution. They are working on improving that. Power Automate cannot handle high end projects and, from a developer's perspective, it's a little difficult for enterprise size companies. 

For how long have I used the solution?

We are partners with Microsoft and I'm a technology lead.

What do I think about the stability of the solution?

It's a reasonably stable product but because it's a new tool they need to keep working on it. If you're a small setup, and you need it for Excel or Word or some desktop kind of access, it will be stable. But if you're looking for web automation it's not currently suitable.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

We have tried to contact technical support many times, but there is no way to contact or reach out to the Microsoft team. We recently had many questions on Power Automate so I tried the Winautomation but there are many activities that are missing and there are bugs in it. We also had an issue with the ongoing live projects. We developed the project in Winautomation and they were later converted into Power Automate. Winautomation isn't working so we need to migrate all the projects which is a complicated process and requires reworking. We can't get any help from them and that's a problem. 

How was the initial setup?

It's very easy to set up because it only requires downloading one xFi file from Power Automate. It then automatically connects with an email account and the solution is automatically synced with that email account. From the customer's perspective, there is no maintenance. As the service provider, whenever new features are included, we update it for our clients.  

What's my experience with pricing, setup cost, and licensing?

Compared to other automation tools, Power Automate is very cheap although the price has increased recently. 

Which other solutions did I evaluate?

We also integrate UiPath for our clients. This solution offers regular updates and is more mature than Power Automate. Each month they release a new module. Initially, they were only accessing desktop and web applications, Word and Outlook, those kind of things. Nowadays, UiPath has all the features connected to the cloud, whether it's Azure or Google. They are trying to automate everything and they're working on all this because of AI. When choosing a product for our clients, we take numerous variables into account. If you're offering all the features in your tool and the cost is reasonable, we're likely to choose it.

What other advice do I have?

I'm not sure I would recommend this product now, perhaps in a year or two when the solution is more stable. We struggled with a project recently and that was difficult.  

I rate the solution a five out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1458099 - PeerSpot reviewer
Safety, occupational health and environment at a manufacturing company with 1,001-5,000 employees
Real User
User-friendly with good stability and good online documentation
Pros and Cons
  • "The tool is very good at implementing automation within processes. It's saved us from doing a lot of manual processes."
  • "I've had issues with reordering columns. When I tried to do it, it seemed to take a long time, and then, later, it gave me some kind of error."

What is our primary use case?

We're currently exploring the solution. We're doing some planning and testing. We're looking at data transformation and flows.

How has it helped my organization?

There's the potential to save a lot of time by reducing the time it takes to do processes. It may even save us costs.

We're looking to monitor more projects in the future, however, right now, we're mostly in the testing phase. 

What is most valuable?

The tool is very good at implementing automation within processes. It's saved us from doing a lot of manual processes.

The tool is very effective. 

The features on offer are very good.

The product gives us a lot of very useful metrics that we can use.

The entire solution is extremely user-friendly.

There's good documentation online and I find the solution offers pretty good overall communications.

What needs improvement?

There are some gaps and a few areas of the solution that are still a bit complicated and confusing.

I've had issues with reordering columns. When I tried to do it, it seemed to take a long time, and then, later, it gave me some kind of error. 

For how long have I used the solution?

We've only been using the solution for the last two months or so. 

What do I think about the stability of the solution?

The solution is quite stable. We haven't had any issues in that sense. It's reliable. It doesn't crash or freeze. It's not buggy. It's been good.

What do I think about the scalability of the solution?

I'd say the solution can scale. We haven't had any issues in that sense. If a company needs to expand it, it can do so.

In our case, right now the users are minimal. We have maybe five users in total. Some are in IT and a few are in other departments.

How are customer service and technical support?

We likely need support at this time. Mostly we've been dealing with online assistance and documentation. We're testing the product. To get it up and running, we'll likely need some help and may need to reach out to technical support to get asssitance.

How was the initial setup?

The initial setup isn't as straightforward as we hoped it would be. We had some issues specifically with the initial configuration. It was a bit difficult.

Deployment times vary. For us, it might have taken about four weeks or so.

What about the implementation team?

We handled the implementation ourselves. We did a bit of research and tried to tackle it internally. It was just to get started. When we do a bit more of a complicated setup, we will get some consultants to help us with the process.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the cost of this solution. Licensing and billing are not aspects of the product I deal with at this time.

Which other solutions did I evaluate?

While we know there are other tools on the market, currently, we're just playing with this particular tool to see what we can do.

We have looked at UiPath, however, we haven't tried implementing it yet. We just know it is an option.

What other advice do I have?

We have a partnership with Azure

I'm using the platform from the desktop version coming with Microsoft 365. I assume it's the latest version of the solution.

Based on our preliminary usage, I do recommend the solution. It is easy to start with and to try out. It's pretty user-friendly and, and there's so much documentation on how to use it. There is other information about use cases as well and some pretty good videos on how to do certain things. The community seems to be pretty strong, which is helpful for when you are starting out.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.