I really like the built-in integrations with other applications like Teams. The product is also straightforward and easy to use.
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees
Stable solution and easy to setup
Pros and Cons
- "It is a stable solution."
- "Sometimes it can be difficult to share flows for multiple users to edit."
What is most valuable?
What needs improvement?
Sometimes it can be difficult to share flows for multiple users to edit. So, it is a potential area of improvement.
For additional features, it would be helpful to have a more collaborative building of flows.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It is a stable solution.
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Microsoft Power Automate
October 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
919,894 professionals have used our research since 2012.
How are customer service and support?
I never needed customer support for this product. It is easy to use.
How was the initial setup?
The initial setup is easy.
What other advice do I have?
Overall, Microsoft Power Automate is an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Learning and Development at Acronotics
Cross-platform, stable, and scalable
Pros and Cons
- "The solution helps automate manual tasks and interacts with multiple applications."
- "The initial setup is complex and has room for improvement."
What is our primary use case?
We use the solution to reduce costs by automating repeat processes.
How has it helped my organization?
The solution helps automate manual tasks and interacts with multiple applications.
What is most valuable?
Automation is the most valuable feature. We can do so if we want to automate the gateway process, such as tracking data from SharePoint, Outlook, or Excel.
What needs improvement?
The initial setup is complex and has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is complex. I give the initial setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best.
What other advice do I have?
I give the solution a nine out of ten.
The solution is easy to maintain.
Microsoft Power Automate is a cross-platform solution and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Buyer's Guide
Microsoft Power Automate
October 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
919,894 professionals have used our research since 2012.
Senior. Engg. Manager at a construction company with 501-1,000 employees
Useful connectors, stable, and initial setup simple
Pros and Cons
- "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
- "We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time."
- "I rate the technical support from Microsoft Power Automate a four out of five."
What is our primary use case?
We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.
What is most valuable?
The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.
For how long have I used the solution?
I have been using Microsoft Power Automate for one year.
What do I think about the stability of the solution?
Microsoft Power Automate is stable.
What do I think about the scalability of the solution?
We have five people in my organization using Microsoft Power Automate.
How are customer service and support?
I rate the technical support from Microsoft Power Automate a four out of five.
How was the initial setup?
I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.
What was our ROI?
I rate the return on investment from Microsoft Power Automate a four out of five.
What's my experience with pricing, setup cost, and licensing?
With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.
What other advice do I have?
I rate Microsoft Power Automate an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA/IA Solution Architect at a tech services company with 1,001-5,000 employees
Fast and easy to use, but if it had queue support and it was capable of doing more complex automation, it would be a much better tool
Pros and Cons
- "It is quick, so I'm quite happy with it, and it is also easy to use."
- "It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool."
What is our primary use case?
We use it for office automation.
What is most valuable?
It is quick, so I'm quite happy with it. It is also easy to use.
What needs improvement?
It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool.
In terms of performance, it is a little bit slower with calculations than a typical Excel Macro, for example.
For how long have I used the solution?
I have been using this solution for about six months.
What do I think about the stability of the solution?
It is a very stable product.
What do I think about the scalability of the solution?
It is already implemented company-wide, so we don't have to scale it too much. It already has lots of functionality built-in.
How are customer service and support?
I haven't used their support.
Which solution did I use previously and why did I switch?
I also work with UiPath, Blue Prism, and Automation Anywhere. Functionality-wise, Blue Prism and Power Automate are two completely different tools, but they share the common RPA target.
How was the initial setup?
It was easy. It was already in the company when I joined.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of Power Automate.
What other advice do I have?
I would rate it a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Expert at a computer software company with 10,001+ employees
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
- "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
- "Power Automate is doing really well."
- "The OCR part or scanning of documents is missing."
What is our primary use case?
The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.
I have sold both cloud-based and on-premises solutions.
What is most valuable?
It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.
What needs improvement?
The OCR part or scanning of documents is missing.
For how long have I used the solution?
I have been selling it for the past one and a half years.
What do I think about the stability of the solution?
It is stable.
How are customer service and support?
I am definitely satisfied with their support.
How was the initial setup?
Its initial setup is straightforward. It is very easy to set up.
The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.
What's my experience with pricing, setup cost, and licensing?
Its licensing is flexible.
What other advice do I have?
Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.
I would rate it a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Consultant at a tech services company with 10,001+ employees
Reasonably priced, responsive technical support, simple to use and install
Pros and Cons
- "You can automate almost everything in your organization by simply dragging and dropping and selecting a few options, whether it's an Excel spreadsheet or other on-premise data."
- "These products have some limitations, such as the need to build some custom controls in PCF or use the JSON format."
What is our primary use case?
We use Microsoft Power Automate when we need to automate manual processes in our automation, or when we need to send a document for approval, or when we need to integrate some beams channels and messages.
What is most valuable?
It's quite simple to use. You can automate almost everything in your organization by simply dragging and dropping and selecting a few options, whether it's an Excel spreadsheet or other on-premise data.
Power Automate is integrating artificial intelligence into the product, allowing us to automate future aspects, such as in pharma companies, medical agencies, and even banks, which are now using these products to automate their manual processes. And because robotic process automation is already built into Power Automate, these features make this product fantastic and accessible to everyone.
These products are intended low-code, no-code solutions. As a result, even a strategic developer can create and automate your day-to-day tasks at their workplace, whether it's management work or a developer is dealing with day-to-day issues with APIs.
In terms of IT, everything can be automated, but other things can also be automated. We can automate the reporting process, as we can with the help of an AI builder. Using Power Automate and Power Apps, we can generate sales reports on the fly.
What needs improvement?
In terms of issues, I haven't had any until now because automation requires you to complete a task in less time. These products have some limitations, such as the need to build some custom controls in PCF or use the JSON format. There are some limitations, but it's a mature Microsoft product, and we can do almost everything.
Third-party systems can also be added. We can create a beautiful dashboard if another software provides open APIs. Even when discussing complete Power platforms, four components must be mentioned: Power Apps, Power Automate, Power Virtual Agents, and Power BI. When we use all four, we can create a complete solution, whether it's a visualization dashboard, automated chatbots, or the rest, which we can achieve using Power Apps. Power Apps is also divided into three types of apps: canvas apps, model-driven apps, and data-driven apps. Another option is to use open-source, which refers to open projects known as portals. So we can actually do the same thing. When someone is creating a website, we can do the same thing here in the portal. So the things we can do with Power Apps are the same as the things we can do with the Power platform.
For how long have I used the solution?
I have been working with Microsoft Power Automate for almost two years.
What do I think about the stability of the solution?
There are some limitations with the calls and other things, but it is a stable product.
How are customer service and support?
Typically, we raise technical support through the Azure portal. If we have a basic plan in place, we can submit a request to Microsoft.
Microsoft also provides Twitter support. If you have any questions or encounter any technical difficulties while deploying your Power App or configuring your Power Apps or Power Automate environment, you can raise a ticket on the portal and Microsoft will respond directly to you.
Which solution did I use previously and why did I switch?
I also work with Power Apps.
How was the initial setup?
The initial setup is a very simple procedure. We can deploy in any organization depending on their needs, we can look into licenses to see what kind of license will meet their requirements.
As it is in the cloud, it's very simple to deploy. It's ready-to-use software as a service, and we can use various connectors. In addition, if something is outside the scope of Power Automate, we can create a custom connector. How it is deployed is entirely up to the organization. If for example, they have three environments: development, testing, and production, we can easily switch, and we can use Azure DevOps to create CI/CD pipelines, and we can deploy that solution in any environment in the organization.
What's my experience with pricing, setup cost, and licensing?
It is not a costly solution. You can have two types of licenses, one is user-based, and the other is app-based in the Power Platform.
What other advice do I have?
I work as a senior consultant for Microsoft technology as a developer, mains power developer, but I would love to explore other options.
It's a genuine Microsoft product, which is the main reason I would recommend it to someone.
I would rate Microsoft Power Automate an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Application Support Specialist at a tech company with 1-10 employees
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
- "The most valuable feature is how much you can do with this solution."
- "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."
What is most valuable?
The most valuable feature is how much you can do with this solution.
What needs improvement?
Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.
How are customer service and support?
Tech support is hit and miss.
How was the initial setup?
The setup is complex - it's confusing for IT workers, let alone ordinary users.
What's my experience with pricing, setup cost, and licensing?
Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it.
What other advice do I have?
I would rate this solution as seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Technology Officer at BMC Solutions
A multi-purpose solution which is scalable, stable and comes with good tech support
Pros and Cons
- "The best feature of the tool is that it is generic, so it allows one to do as he wishes."
- "The solution could have more integration with different platforms."
- "The licensing price is too high."
What is our primary use case?
We use the solution as a business process automation tool. It allows one to automate an application in his organization.
What is most valuable?
The solution is not only meant for SharePoint, but for everything. It has millions of connectors. The best feature of the tool is that it is generic, so it allows one to do as he wishes. He can obtain data from Twitter and put it on his SQL Server. He can obtain data from WordPress and connect it with IBM.
What needs improvement?
The solution could have more integration with different platforms.
The licensing price is too high.
For how long have I used the solution?
Microsoft Power Automate has only been released recently, so I have been using it for the past three or four years.
What do I think about the stability of the solution?
The solution is certainly stable.
What do I think about the scalability of the solution?
The solution is definitely scalable.
How are customer service and support?
Technical support is very nice. It's fast.
How was the initial setup?
As the solution is cloud-based, it does not require installation.
What about the implementation team?
The solution does not require deployment, but a team is needed for development and this will vary with the scope of the project. Every site would require around eight to ten people.
What's my experience with pricing, setup cost, and licensing?
The licensing price should be more cost-effective.
As we are talking about a Microsoft product, the licensing can be purchased on a monthly or yearly basis.
What other advice do I have?
The solution is both cloud-based and on-premises.
We are consultants of Power Automate. We do not use the solution ourselves.
So far, we have handled 14 or 15 projects and are working on one at present.
I would recommend the solution to others.
I rate Microsoft Power Automate as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Lead Consultant at a computer software company with 5,001-10,000 employees
The platform seamlessly integrates, has built-in connectors, and doesn't require extra coding
Pros and Cons
- "The whole platform seamlessly integrates well."
- "The value is that the whole platform seamlessly integrates well and that there are enough connectors to the majority of the systems for the SAP connection, or ServiceNow connection, or an email connection, or SharePoint connection."
- "Things need to be improved with respect to RPA kinds of solutions and it requires a level of stabilization that is currently lacking."
What is our primary use case?
We implemented this solution for our clients and the primary aim was to create a chatbot that would provide service answers to customers. If the chatbot wasn't able to help, the query moved to a ticketing tool like ServiceNow, which creates the ticket and assigns it to the appropriate team. For logging purposes, the ticket is logged with ServiceNow and it provides the solution to the end-user through the chatbot. I'm a senior manager and we are Microsoft gold partners.
How has it helped my organization?
This product improves the way an organization functions by creating monitoring solutions. One of the things we can do now is to enable the system to inform the service people before end-users log a ticket because the system can be monitored in advance. Those tickets will be created by the system itself so that the service provider can take action before being contacted by the end-users. It improves the quality of the service.
What is most valuable?
The value is that the whole platform seamlessly integrates well and that there are enough connectors to the majority of the systems for the SAP connection, or ServiceNow connection, or an email connection, or SharePoint connection. There are a number of connectors already built-in. It doesn't require writing any extra code, it's a low code solution platform so it's easy and faster to create solutions.
What needs improvement?
Things need to be improved with respect to RPA kinds of solutions and it requires a level of stabilization that is currently lacking.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable. I haven't found many issues because when we design and implement we have a lot of experience behind us so we plan ahead and know what we're doing.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
The technical support is there with Microsoft depending on what kind of a subscription and relationship you have with them. Support ranges from standard to premium. Things are not always solved in a single instance and they'll sometimes tell you that what's been implemented is not supported.
How was the initial setup?
It is a very easy and straightforward deployment process. If you are going to implement a very complex solution, something that's automated with a DevOps process, and many teams are involved, then it may require some extra people. It depends on the complexity of what you plan to build, the number of systems, etc. We have our own internal team that carries out the implementation.
What's my experience with pricing, setup cost, and licensing?
There are multiple layers of licensing; there is a subscription license and if you want to use any premium connectors, then you need to have a separate license. RPA solutions also require a separate license and if you want to use any AI features, there's a separate license for that too, it depends on your requirements.
What other advice do I have?
Before implementing this solution, be aware that there may be limitations within the system or within the platform that might not be suitable for your needs.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Director at a insurance company with 10,001+ employees
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
- "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
- "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."
What is our primary use case?
We have the latest version installed.
What is most valuable?
I like the scalability option and the simplicity, the way we can really use the interface to easily scale up.
What needs improvement?
There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware.
There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important.
Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.
For how long have I used the solution?
I've been using Microsoft Power Automate for the past six months or so.
What do I think about the scalability of the solution?
The ability to know how the various features can be integrated into the solution would improve scalability.
How are customer service and technical support?
I have not had occasion to contact technical support, so I am not in a position to comment on it.
How was the initial setup?
Installation was pretty easy, as we handled it through our office, making use of our office license.
What's my experience with pricing, setup cost, and licensing?
There should be increased transparency about which features attend the pricing.
What other advice do I have?
We are customers of Microsoft.
There are more than 100 users making use of the solution in our company.
I would definitely recommend this product to others for its ease-of-use.
I rate Microsoft Power Automate as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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