I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services.
Application Development Specialist at Field consulting Ltd.
Easy to use, enables remote work, and establishes a simple funnel to servers
Pros and Cons
- "The solution is easy to use."
- "The stability could be improved."
What is our primary use case?
How has it helped my organization?
The solution makes remote work possible. It has made my life easier because I don't have to travel. I can use it from anywhere.
What is most valuable?
I did not face any problems with the product’s performance. It is stable. The solution is easy to use. The application publishing feature is simple. The tool establishes a simple funnel to the server.
What needs improvement?
The stability could be improved.
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Microsoft Remote Desktop Services
December 2024
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For how long have I used the solution?
I have been using the solution for 1.5 years.
What do I think about the stability of the solution?
I rate the tool’s stability a 9 out of 10.
What do I think about the scalability of the solution?
Scalability is not an issue.
How was the initial setup?
The initial setup is easy. The deployment took 10 minutes. I can do the deployment myself. The deployment was not very hard because the tool is part of Windows. We need to set up some parameters with the remote server. They are quite simple steps. I received credentials from the server operator and used them as parameters during the setup. We can reach all the physical servers using the tool.
What was our ROI?
The tool enables me to work without traveling.
What's my experience with pricing, setup cost, and licensing?
We do not have to pay for the product.
What other advice do I have?
I don't know whether setting up a two-factor authentication in the product is possible. It is quite simple to access the remote server if the setup is done properly. Overall, I rate the product a 9 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 25, 2024
Flag as inappropriateHead of Infrastructure and Application Support Department at a financial services firm with 10,001+ employees
Straightforward with a good user interface and an easy setup
Pros and Cons
- "The solution works well as a remote desktop."
- "The pricing could be better."
What is our primary use case?
We primarily use the solution for security purposes. For example, blocking copy-paste.
What is most valuable?
The solution works well as a remote desktop.
The security is good. It can block copy-paste attempts.
It's a straightforward product.
The user interface is good. It's just a plain Windows interface. It's easy to understand.
It is very easy to set up.
What needs improvement?
There isn't any feature missing.
I don't like Windows too much. The whole idea of the remote desktop is nonsense in the Unix world.
The pricing could be better.
For how long have I used the solution?
I've been using the solution for 20 years. I've used it for two decades or so. It's been used by me for a long time.
What do I think about the stability of the solution?
While the solution is stable, it is sometimes slow. I'd rate the stability at eight out of ten. It is mostly reliable.
What do I think about the scalability of the solution?
Windows isn't really scalable. I'd rate it six out of ten in terms of scalability.
We use the solution enterprise-wide. We likely have 100 people using it. We do not have plans to increase usage.
How are customer service and support?
I've never used technical support in the past.
Which solution did I use previously and why did I switch?
I have used Citrix in the past as well. I used it for different use cases. We like Microsoft for its small-scale simplicity. It is not VDI, per se. It's just a remote desktop.
How was the initial setup?
The initial setup is very simple and straightforward. The product is very simple.
Its deployment only takes a half-day. The software makes everything very easy. you just buy the license and install it. I'm not very technical and therefore don't know all of the steps.
One person who is knowledgeable can handle the initial setup. Typically, it doesn't require anyone with high skill levels.
What about the implementation team?
We can handle the setup ourselves.
What was our ROI?
The ROI isn't the best as it is a pretty expensive product.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for a license and it is expensive. We have a perpetual license. The more users you have the more expensive it can be.
What other advice do I have?
We are using the latest version of the solution. We are using the solution that comes with the Windows Server between 2019 and 2022.
I'd recommend the solution to others.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Remote Desktop Services
December 2024
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,168 professionals have used our research since 2012.
Head of Infrastructure at a financial services firm with 11-50 employees
Issue free and allows for remote access to machines, but is not scalable
Pros and Cons
- "It works fine, and it is largely issue-free."
- "The product is not very scalable."
What is our primary use case?
We primarily use the solution for remote desktop services. It can be used locally or on the cloud. It's on every single Windows machine.
If you need a remote desktop for Windows 10, or Windows 2016, you use RDP, which is Remote Desktop Services.
What is most valuable?
The solution is great for remote into machines.
It works fine, and it is largely issue-free.
The product is stable.
What needs improvement?
If you are deploying it, as a VDI solution, then it is very limited.
The product is not very scalable.
For how long have I used the solution?
I've used the solution for 15 years.
What do I think about the stability of the solution?
It's quite stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution scales minimally. It's not meant for scaling.
Everyone uses the product to some extent. We do not have plans to decrease usage at this time.
How are customer service and support?
I try not to contact technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were using Citrix, which I found to be much better.
How was the initial setup?
The solution comes with the Windows Server. You simply enable the feature and begin using it.
What's my experience with pricing, setup cost, and licensing?
The solution is bundled within Microsoft products.
What other advice do I have?
I wouldn't necessarily recommend the solution to others unless they had no other choices.
I'd rate the solution five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP manager at Pakistan Telecommunication Limited
Offers ease of use and deployment to users
Pros and Cons
- "The product's initial setup phase was easy."
- "In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."
What is our primary use case?
My company uses the capabilities of Microsoft Remote Desktop Services to connect with Windows from home.
What is most valuable?
I have never faced any issues working with Microsoft Remote Desktop Services. You can say that the tool has remote access functionalities that every system or network admin uses. In some case scenarios, we also get the end user to use Microsoft Remote Desktop Services. The tool is simple to use and simple to deploy.
What needs improvement?
Microsoft improves its UI experience in every upgrade.
In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for more than 10 years. I am an end-user of the tool.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an 8 out of 10.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an 8 out of 10.
How was the initial setup?
The product's initial setup phase was easy.
I haven't done the product setup process for a long time.
For those who use Microsoft Azure service, the solution is deployed on the cloud model. If someone uses Windows Server, the solution can be deployed on an on-premises or a local cloud model.
What was our ROI?
Actually, there are many many other products that provide remote access capabilities. If we compare Microsoft Remote Desktop Services with the other products, I would recommend the virtual network console and maybe a communication application that can be used with Linux OS. If you start with Microsoft, Remote Desktop Services is a very good tool.
What other advice do I have?
The remote work concept came into the picture after COVID-19. Before COVID-19, I was a network admin. Many people were using Microsoft Remote Desktop Services for remote access. In my company, if we are at home and want to check if all the backups are taken care of by automated operations and other related activities, we use Microsoft Remote Desktop Services to connect to the Windows Server.
My company uses many Microsoft products, like Office 365, Microsoft teams, MS Office, Excel and SharePoint. Every company uses Microsoft products. All the four companies I have worked at in the past use Microsoft.
I rate the tool an 8 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 30, 2024
Flag as inappropriateStudent at Queens University Belfast
Saves time and is convenient to use, but the stability must be improved
Pros and Cons
- "The product saves time."
- "The stability must be improved."
What is our primary use case?
I use the tool to switch to my company’s Windows desktop from my personal system.
What is most valuable?
The product saves time. It is convenient to use. It is a smart solution. The security is good.
What needs improvement?
The stability must be improved.
What do I think about the stability of the solution?
I rate the product’s stability a six out of ten.
What do I think about the scalability of the solution?
We have a bunch of users.
How was the initial setup?
The installation is easy. It took five to seven minutes. The solution is cloud-based.
What about the implementation team?
We can do the deployment ourselves. We install an application and connect to the server. We must provide our credentials to connect to the tool.
What other advice do I have?
People who want to use the product must do a bit of research before making a decision. We faced compatibility issues since some users were using different operating systems. So, our organization asked us to use Microsoft Remote Desktop Services. Windows is a very common operating system used all over the world. Overall, I rate the solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 24, 2024
Flag as inappropriateSenior Technical Consultant at Vincacyber
Easy to implement and offers good remote desktop features but needs more granular policy control
Pros and Cons
- "It's largely stable."
- "We'd like more granular security control of the desktop services."
What is our primary use case?
We use it on the customer side. We use the product as remote desktop services.
What is most valuable?
We've been satisfied with the product overall.
The remote desktop features are great. It allows users to work remotely. We can take a remote session on the server.
It's largely stable.
The solution is easy to implement.
What needs improvement?
We'd like more granular security control of the desktop services. Right now, we have a third-party solution that does this.
We need to control via group policies. We need to be able to implement these policies in a simpler way in order to control users in a more granular way.
For how long have I used the solution?
I've used the solution since 2010. I've used it for over ten years.
What do I think about the stability of the solution?
The solution is mostly stable. I'd rate the stability five out of ten. We are not able to control or protect without group policies. With a better ability to make policies, it will become stable.
What do I think about the scalability of the solution?
I have not attempted to scale the solution. We're using it for on-premises reasons only. All the customers are here.
How are customer service and support?
We do not contact technical support directly. We simply rely on Google and seek out our own answers if needed.
Which solution did I use previously and why did I switch?
We have used different solutions in the past. We found it was easier to centralize control and maintain better security with it.
How was the initial setup?
For the most part, it is easy to implement. However, the management is dependent on group policies.
How many people you need to deploy the solution depends on the size of the environment required.
What's my experience with pricing, setup cost, and licensing?
I'm not aware of the exact pricing. I work on the implementation side.
What other advice do I have?
We had been working as a partner for Microsoft.
I'd rate the solution five out of ten.
Microsoft needs one centralized console to manage all of its components. That would make it better.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Service Delivery Manager at Almoayyed Computers
Highly secure, easy to configure, and straightforward installation
Pros and Cons
- "The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
- "The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
What is our primary use case?
We have many customers that are using Microsoft Remote Desktop Services for publishing internal applications through the services. The process involves virtualizing applications for internal and external users and making them accessible through Microsoft Remote Desktop Services and reverse proxy services. By doing so, users can indirectly access the applications without logging into the server directly. The solution is used mostly for external company users.
How has it helped my organization?
Microsoft Remote Desktop Services has helped the security posture of the organization by not exposing its internal applications. instead of giving internal direct access to their internal apps. They give access to only a secondary server with limited access to internal applications.
What is most valuable?
The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration.
What needs improvement?
The solution can improve the policies of the solution.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for approximately 15 years.
What do I think about the stability of the solution?
The stability of Microsoft Remote Desktop Services is good.
What do I think about the scalability of the solution?
Microsoft Remote Desktop Services is scalable, we are able to have more licenses or increase the load if needed.
How are customer service and support?
The solution is straightforward and we have not had any problems needing to contact support.
Which solution did I use previously and why did I switch?
I have not used a similar solution to Microsoft Remote Desktop Services.
How was the initial setup?
The initial setup of Microsoft Remote Desktop Services is simple. It only takes a few clicks of the mouse to complete.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements.
What other advice do I have?
For customers who already have the Microsoft EA framework, the license for enhancing internal security when publishing web and internal applications to both internal and external users is readily available. By using this feature, customers can ensure that their applications remain secure without compromising access to their users. This eliminates the need for direct access, thereby enhancing the overall security of their systems.
I would recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consultant at NatWest Group
The graphical user interface enables users to connect to servers easily
Pros and Cons
- "Since the tool has a graphical user interface, it's easier for us to access the server."
- "We face frequent disconnections."
What is our primary use case?
We have a lot of Microsoft services configured for different applications. We use the solution to access them.
What is most valuable?
Since the tool has a graphical user interface, it's easier for us to access the server. It's easier to connect to someone and explain it to them. It is easy to share and explain the features of the solution.
What needs improvement?
We face frequent disconnections.
For how long have I used the solution?
I have been using the solution for the past 4 years.
What do I think about the stability of the solution?
The product is stable enough. I rate the stability an 8 out of 10.
What do I think about the scalability of the solution?
We are quite a large organization with 14,000 employees. Almost everyone uses the product on a daily basis.
How are customer service and support?
The support team takes a long time to get back to us. The team takes almost 2 days to respond to us. The wait time is longer than that of Azure and AWS’s support teams.
What other advice do I have?
The tool is the only way for us to connect to the servers. I will recommend the tool to others. If an organization has a Microsoft ecosystem, Microsoft Remote Desktop Services is the only out-of-the-box solution available. Installing anything else would be a hassle. Overall, I rate the solution an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 24, 2024
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