The primary use case of this solution is to improve mobility and to access current sessions from different locations.
Information Systems Consultant at a aerospace/defense firm with 51-200 employees
Reliable, easy to use, and easy to integrate with a security framework
Pros and Cons
- "It's almost an out of the box function once you have installed the other components."
- "In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
What is our primary use case?
What is most valuable?
Reliability is a key feature for us.
The ease of use, as well as ease of integration within our security framework, are valuable.
What needs improvement?
We need to extend over a potentially slower network, and we have heard that performance over slower networks is not as good. I understand that there are other products out there that work better over slower networks.
In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution. It rolls out to bigger issues and access management with being unified with Microsoft and Linux.
This hasn't quite come together, I would have to get other products outside of Windows to get this to work.
The unified solution may be a cross-platform solution, which would be great in the future.
For how long have I used the solution?
I have been using this solution for six years.
We are running a remote desktop from our workstations, not from our servers, and we are running an old Windows 7 version that is just about to be retired.
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Microsoft Remote Desktop Services
November 2024
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What do I think about the stability of the solution?
This solution is stable, I am not aware of any outstanding issues.
What do I think about the scalability of the solution?
In terms of how we use it in our environment, it's not an issue for us, this solution is scalable.
We have approximately 50 users, who are mostly consultants. We are a small consultancy organization, and we are mostly IT.
How are customer service and support?
I have not contacted technical support directly and I know the team doesn't have any issues with this. Usually, we get a reasonably good turn around time. Not against remote desktop, I don't believe that we have had support for that.
In general with Microsoft, it's been good.
Which solution did I use previously and why did I switch?
Previously we experimented with other products, but for the moment we are staying with Microsoft remote desktops.
There are other products that we are looking for. At the moment we have four different platforms, and maybe having a unified solution might be the key reason to change in the future. We need a cross-platform solution. We have to have remote access, for example, on Linux Solutions as well, and we don't want to be running on different clients.
How was the initial setup?
The initial setup was straightforward.
It's almost an out-of-the-box function once you have installed the other components.
Once you have set up your workstations and your servers, it's not a big deal to switch on and enable and integrate with Active Directory or remote logins.
In terms of testing, it took half a day to a day's work to ensure that it was working.
What about the implementation team?
We implemented this solution with our in-house team.
Which other solutions did I evaluate?
Retrospectively, no, we selected Microsoft and used it.
We are doing some research at the moment to see what we will do in the future for our next generation of infrastructure and renewal.
What other advice do I have?
It's a good solution, and especially if you already have Microsoft running then it's probably one of the better solutions to choose from.
I am not sure whether it's the best future cross-platform solution when we are running multiple workstation environments with different platforms.
I am really happy with Microsoft Remote Desktop Services in our current environment. We have no issues at the moment.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infrastructure and Operations General Manager at a financial services firm with 51-200 employees
A secure solution for desktop virtualization, but the user experience needs improvement
Pros and Cons
- "The most valuable features are availability and security."
- "We are searching for a product with better remote access and remote sessions."
What is our primary use case?
We are using Cisco AnyConnect to create a VPN that Microsoft Remote Desktop Services uses to connect to and control a remote computer.
What is most valuable?
The most valuable features are availability and security.
What needs improvement?
We are searching for a product with better remote access and remote sessions.
The user experience needs improvement.
For how long have I used the solution?
We are only using Microsoft RDS on a temporary basis for people to work remotely during the COVID-19 crisis.
What do I think about the scalability of the solution?
The scalability is limited to small and medium-sized organizations.
How are customer service and technical support?
The technical support from Microsoft is very good.
What other advice do I have?
Remote work is getting bigger and bigger and we are searching for a new solution that is more secure and provides more remote access features.
This is a good solution but Microsoft is not number one in the market for VDI. I would recommend it for a small to medium-sized business, but not for an enterprise-level company.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Remote Desktop Services
November 2024
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Team leader Modern Workplace, Senior Solution Architect at a tech services company with 11-50 employees
It's easy to use, but it doesn't scale well
Pros and Cons
- "It's simple and easy to use."
- "Remote Desktop Services doesn't scale well."
What is most valuable?
It's simple and easy to use.
For how long have I used the solution?
We've been providing Microsoft Remote Desktop Services for about 15 years.
What do I think about the scalability of the solution?
Remote Desktop Services doesn't scale well.
How are customer service and support?
Microsoft support could be more accessible. They address issues quickly, but it's hard to reach them.
How was the initial setup?
Installing Remote Desktop Services is straightforward. The basic deployment took about one workday. One engineer could handle it.
What's my experience with pricing, setup cost, and licensing?
We have a monthly license.
What other advice do I have?
I rate Microsoft Remote Desktop Services five out of 10. I would recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Management at a tech services company with 51-200 employees
It gives me secure access into my system at work and is stable.
What is most valuable?
It allows access to the computer from any location.
How has it helped my organization?
I can telecommute into the office. Since we have to be on a secure network, it gives me access into my system at work that is more secure than my system at home.
What needs improvement?
There could be better options and it could be faster. I haven't had too many issues with it, but it's just a very basic program.
What do I think about the stability of the solution?
I haven't had any issues with the stability of the product.
What do I think about the scalability of the solution?
I haven't experienced any scalability issues. Although, I can see some issues with it but for a small company right now, it's working.
Which solution did I use previously and why did I switch?
We were using a previous solution. However, I needed ways to telecommute to the office and I came across this solution; it seemed like the best bet.
What other advice do I have?
In my opinion, important factors while selecting a vendor are reliability, support (if needed) and scalability of the solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System and DBA at a energy/utilities company with 1,001-5,000 employees
High performance, scalable, and reliable
Pros and Cons
- "The performance is one of the main features of this solution."
- "In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
What is our primary use case?
We are using Microsoft Remote Desktop Services in one of our departments and we connect to our applications through this solution remotely.
What is most valuable?
The performance is one of the main features of this solution.
What needs improvement?
In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost. For example, if I am connected on my LAN or WAN, and there is any latency in the network while I am connected it will stay connected for one or two minutes. Without any buffering, the connection will be disconnected, and the work is lost.
For how long have I used the solution?
I have been using this solution for approximately six years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
We have found the solution to be scalable.
We have 500 users using this solution in my organization.
What about the implementation team?
Our IT team of three engineers did the implementation of this solution and they also provide the maintenance.
What other advice do I have?
We are in the process of testing whether this solution will operate on a system with low RAM.
I recommend this solution to others.
I rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant - Private Sector at a tech services company with 201-500 employees
Stable and scalable application virtualization that is easy to use
Pros and Cons
- "The most valuable feature is ease of use."
- "I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
What is our primary use case?
The primary use case of this solution is for application virtualization, actual application location, and location setting.
What is most valuable?
The most valuable feature is ease of use.
What needs improvement?
While it's not expensive, the pricing could always be better.
I would like to see a web-based interface, instead of client installation to refresh the UI through HTML.
When comparing with other vendors offering applications not with a client module, but through the web through HTML, this should be the next step for Microsoft.
For how long have I used the solution?
I have been using Remote Desktop Services for six years.
What do I think about the stability of the solution?
This is a stable solution and we have not experienced any issues.
What do I think about the scalability of the solution?
We have not had any issues with scalability.
We have approximately 200 people using office applications centers.
How are customer service and technical support?
We have not contacted technical support. We have experts locally to assist us with the box app in Microsoft. We were not faced with any serious problems.
What's my experience with pricing, setup cost, and licensing?
It's not an expensive solution.
What other advice do I have?
We are using a lot of Microsoft technologies. We have also tested their virtual desktop on Azure.
I would rate Microsoft Remote Desktop Services an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Technical Consultant - Private Sector at a tech services company with 201-500 employees
Easy to use, and provides for application sharing
Pros and Cons
- "The most valuable feature is the ease of use."
- "I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
What is our primary use case?
We primarily use this product for application virtualization and application sharing.
What is most valuable?
The most valuable feature is the ease of use.
What needs improvement?
I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client.
For how long have I used the solution?
I have been working with Microsoft Remote Desktop Services for six years.
What do I think about the stability of the solution?
We have no trouble with stability at the moment.
What do I think about the scalability of the solution?
This is a scalable product. We have about 200 people who are using Office applications.
How are customer service and technical support?
We have local Microsoft technical support and we have never faced any serious problems.
Which solution did I use previously and why did I switch?
I have used similar products by different vendors and the difference between Microsoft and the others is the client. Microsoft needs to have the client installed, whereas other vendors use a web-based interface.
What's my experience with pricing, setup cost, and licensing?
Although not an expensive product, pricing is always something that can be improved.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Systems Administrator at a comms service provider with 1,001-5,000 employees
Easy to configure and provides full accessibility to my servers
Pros and Cons
- "The most valuable feature is that it gives me full accessibility to my servers."
- "Security in the connection between us and our clients' servers is something that can be improved."
What is our primary use case?
This is our primary tool for monitoring our services.
What is most valuable?
The most valuable feature is that it gives me full accessibility to my servers.
It is easy to configure.
What needs improvement?
Security in the connection between us and our clients' servers is something that can be improved.
For how long have I used the solution?
We have been using Remote Desktop Services for about ten years.
What do I think about the stability of the solution?
This solution is extremely stable and we use it on a daily basis.
What do I think about the scalability of the solution?
In my office, we have about ten people who are using Microsoft RDS.
How are customer service and technical support?
We have not contacted Microsoft support for help with this product.
How was the initial setup?
The initial setup is quite easy.
What other advice do I have?
We use a VPN between sites to provide our own security.
Overall, it is an excellent tool that works great and I would recommend it. The most important thing is to update and improve the security protocols.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: November 2024
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