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CEO at iSolute Ltd
MSP
Top 5
Affordable solution and has an easy installation process
Pros and Cons
  • "The solution performs well and is easy to use."
  • "It could be more user-friendly."

What is our primary use case?

The solution helps users to access desktops remotely.

What is most valuable?

The solution performs well and is easy to use.

What needs improvement?

Microsoft's desktop versions have a limit of only one concurrent session. It needs to be improved. Also, they should enhance the solution's user interface. It could be more intuitive compared to TeamViewer and AnyDesk. 

What do I think about the stability of the solution?

I rate the solution's stability as a nine.

Buyer's Guide
Microsoft Remote Desktop Services
March 2025
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

Which solution did I use previously and why did I switch?

We have used VNC Viewer, UltraVNC, and TeamViewer before.

How was the initial setup?

The solution is easy to install.

What's my experience with pricing, setup cost, and licensing?

The solution's license is affordable.

What other advice do I have?

I recommend the solution to others and rate it as a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security engineer at ARCEP Togo
Real User
Top 5Leaderboard
Reasonably priced with good functionality and updates often
Pros and Cons
  • "Microsoft is very reasonable in its approach to cost."
  • "It could offer better security for enterprises."

What is our primary use case?

We use the solution as a remote desktop. It allows us to access Windows services.

What is most valuable?

The solution offers good access to desktops remotely. It makes work easier. 

The user interface is fine. 

It offers reasonable pricing. Microsoft is very reasonable in its approach to cost.

The solution is stable.

It can scale well.

The initial setup is simple. 

It offers good centralized security features. 

The solution offers many updates. Every week we get updates.

It offers very good functionality.

What needs improvement?

The solution is not missing any features. 

It could offer better security for enterprises. They are not always on top of security.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

The solution is stable If the network k is very stable, you won't have issues. I'd rate the stability eight out of ten. We haven't had any issues. 

What do I think about the scalability of the solution?

The solution is scalable. It extends well. I'd rate it ten out of ten.

We have about five network and system administrators on the solution. If we increase resources, we may increase usage. It's very easy to increase users as necessary.

How are customer service and support?

We have never used Microsoft technical support. 

How was the initial setup?

The initial setup is very straightforward. 

The deployment only takes ten minutes. 

We simply need the remote server parameters in order to make the connection and finalize the setup.

We only need one technical person to deploy and maintain the product. A system admin could easily manage it. 

What about the implementation team?

As long as I have the remote server parameters, I can handle the setup myself. 

What's my experience with pricing, setup cost, and licensing?

We do have to pay a licensing fee. The pricing is not too expensive. It's very reasonable. 

What other advice do I have?

I'd rate the solution eight out of ten. I'd recommend the solution. Microsoft of very reliable, and its remote desktop is great. However, there needs to be more security.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Remote Desktop Services
March 2025
Learn what your peers think about Microsoft Remote Desktop Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS
Real User
Secure with a good level of performance and an easy initial setup
Pros and Cons
  • "The performance meets our requirements and the stability is good."
  • "We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."

What is most valuable?

As an internal Microsoft product, we find it very trustworthy. It's quite secure. It connects easily to Windows operating systems on devices. 

The performance meets our requirements and the stability is good.

The solution scales well.

The setup process is easy.

What needs improvement?

The solution is under the Microsoft infrastructure and therefore does not allow for service under other operating systems. We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.

For how long have I used the solution?

Although I don't use it consistently, I have used it for ten to 15 years. It's a pretty old solution. 

What do I think about the stability of the solution?

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

What do I think about the scalability of the solution?

The scalability is okay. Sometimes we deploy a server-client scenario, so many clients can connect to the same server and they can log in at the same time simultaneously. There's no issue with scalability in that sense.

We have 50 users on the product currently.

How are customer service and support?

We've never had any real issues. I haven't dealt with technical support.

How was the initial setup?

In terms of the initial setup, the implementation process is simple and straightforward. It's not difficult. 

Since it is not a new solution, most of the engineers know how to deploy and how to operate it; we are not waiting for further technical documents for assistance.

What about the implementation team?

Since it was quite easy to deploy, we did not need any outside assistance from integrators or consultants. 

What other advice do I have?

While it's connected to the cloud, it's a solution that is currently on-premises. 

I'm not sure if we are using a specific version. Whatever options that come with Microsoft, we use that. Since they upgraded Microsoft (for example, earlier it was Microsoft XP, and Windows 7, 8, 9, 10, et cetera), the options come up throughout those operating systems. We use whatever they offer.

I would recommend the solution to others. I'd rate it at a nine out of ten. We've had a good experience with it over a number of years. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dariusz Barcikowski - PeerSpot reviewer
IT Manager at ""Matcom" Marcin Sebastian Ziółek" Marcin Sebastian Ziółek
Real User
Top 20
Reliable and simple to set up but the price is too high
Pros and Cons
  • "The solution is stable."
  • "The price is too high."

What is our primary use case?

I primarily use the solution for online work.

What is most valuable?

The initial setup is simple. 

It is scalable.

The solution is stable.

What needs improvement?

I don't really like the solution in general. It's like Microsoft made me use it. I didn't have a choice per se.

The price is too high.

I can use a VPN and get the same results while using an actual desktop.

I'd like to have more courses or training available. 

For how long have I used the solution?

I've been using the solution for a few years. I've used it since around 2019. It hasn't been an extremely long amount of time.

What do I think about the stability of the solution?

The solution is really stable. I'd rate it ten out of ten. I've had no issues with reliability. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is good. You can basically keep adding licenses as needed when you have new users. We have four or five users at this time.

How are customer service and support?

I've never had to use technical support. I can't speak to how helpful or responsive they would be. 

Which solution did I use previously and why did I switch?

I have used TeamViewer in the past, however, it's quite different from this product. I used the consumer version, not the enterprise version.

How was the initial setup?

I found the initial setup to be quite simple and straightforward. You only have to add a Remote Desktop license. There's no need to call or involve anyone else. 

What's my experience with pricing, setup cost, and licensing?

The solution comes at a high price. It was not cheap. 

What other advice do I have?

I'm a reseller.

I could recommend the solution to others if they need it and it makes sense for their use case. 

I'd rate the solution six out of ten. It's too much of a cost.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Independent Consultant at Business Connexion Namibia
Consultant
Helps us connect to the legacy system with a straightforward setup
Pros and Cons
  • "We use it to connect to the legacy system."
  • "There is a limitation on the number of concurrent users."

What is our primary use case?

We use it to connect to the legacy system.

What is most valuable?

It is still in the early stages, and the features are purely for connectivity.

What needs improvement?

There is a limitation on the number of concurrent users. The limitation is 20, and you have to spin up more than one server, which is not needed at this stage because of customers. So they reduced it to 12 active users. So if you want to deploy more than 12, you should assess other solutions.

For how long have I used the solution?

We have been using this solution for three months, and it is the latest version. It is deployed on cloud.

What do I think about the stability of the solution?

We had issues with stability in the beginning, but it is good now. The stability depends on connectivity in terms of the latency of the internet link.

What do I think about the scalability of the solution?

We have not tried to scale it. We have 40 users using this solution.

How are customer service and support?

I rate the technical support a six out of ten. It took them a while to understand the technology.

Which solution did I use previously and why did I switch?

We chose this solution because it's a Microsoft Cloud and end-to-end all solution, Cloud 365. In addition, it's all Microsoft, so it made sense to stay with the same VDI solution.

How was the initial setup?

The initial setup was straightforward. The deployment was done with BCX, and it took one week.

What's my experience with pricing, setup cost, and licensing?

The licensing came with the product, and the solution had no additional costs.

What other advice do I have?

I rate this solution an eight out of ten. Regarding advice, it depends on the requirements and what you need. In this case, it's just for one legacy system. So if you assess more functionality and scalability, we would look at different products because the customers would be prepared to pay for those products.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ahmed Nagm - PeerSpot reviewer
IT Solution Consultant at PCS
Real User
Top 10
Manages the remote desktop end user and easily transfers files between your desktop and the remote site
Pros and Cons
  • "The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
  • "The solution should introduce a chat feature for end users."

What is our primary use case?

We use the solution for remote access. I use Microsoft Remote Desktop Services to troubleshoot or reboot the service of my mobile or tablet applications.

What is most valuable?

The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server. It is much easier to transfer a file between your desktop and remote site using Microsoft Remote Desktop Services.

What needs improvement?

The solution should introduce a chat feature for end users.

For how long have I used the solution?

I have been working with Microsoft Remote Desktop Services for more than ten years.

What do I think about the stability of the solution?

I rate Microsoft Remote Desktop Services an eight out of ten for stability.

What do I think about the scalability of the solution?

More than 30 people use Microsoft Remote Desktop Services in our company.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The solution has a pretty comparable pricing.

What other advice do I have?

I do recommend Microsoft Remote Desktop Services for my clients. It would be good if we could manage client-server applications through the remote interface.

Overall, I rate Microsoft Remote Desktop Services an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1319745 - PeerSpot reviewer
Senior Software Analyst at a university with 201-500 employees
Real User
Great screen draw feature; option of using two monitors is very useful
Pros and Cons
  • "Good screen draw feature and ability to use two monitors."
  • "Lacks a notification feature when internet is down."

What is our primary use case?

When I'm in the office I use the solution to connect to another server to look at files or services that are running, things like that. When working from home I use it to connect to our VPN and then to my work computer and pretty much do everything that way. I'm a senior software analyst at an educational institution and I believe we have a partnership with Microsoft. 

How has it helped my organization?

Because of Covid, the solution has given those stuck at home the ability to continue working.

What is most valuable?

I think the price of this product is great. The solution allows me the option of using two monitors. I like the screen draw in Remote Desktop, it's better than GoToMyPC, which I've used previously although the improvement could also be related to a better internet connection over the past six months. 

What needs improvement?

It would be helpful if there was a feature that notifies you when the internet is down so you're not working for nothing, it should be something that pops right up where you can see it. The internet is always going to go down and the product seems to notice that it's down before my VPN notifies me that it's gone down. You're working and nothing's happening and it takes time to get the notification. 

For an additional feature, I'd like to see Remote Desktop specify which computer Zoom meetings will run on. I've joined a couple of sessions from home, and when I turn on my video, all you see is my empty desk chair at the office.

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Scalability is not really relevant but the solution is used by a fair number of the IT staff. 

How are customer service and technical support?

I've never needed to use technical support. 

Which solution did I use previously and why did I switch?

I previously used GoToMyPC because I used to do upgrades from home at night. We were paying for that solution which wasn't necessary with the free Microsoft option. I used both of them for a short time and realized Remote Desktop really seemed to draw the screen better and also everybody else was using it. 

How was the initial setup?

The initial setup is straightforward. You've got to have the IP address of the computer you're connecting to - in our organization it's managed by our network manager.

What other advice do I have?

I would recommend this solution. 

I rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Surojit Dutta Roy - PeerSpot reviewer
Senior IT Lead at a manufacturing company with 10,001+ employees
Real User
Convenient and secure solution
Pros and Cons
  • "The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
  • "Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."

What is our primary use case?

I use RDS to connect our servers.

What is most valuable?

The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection.

What needs improvement?

Users have to re-enter their ID and password every time they log on, which is tedious and repetitive. It would be better if the system could save users' passwords between sessions.

For how long have I used the solution?

I've been using RDS for around ten years.

What do I think about the scalability of the solution?

The cloud version's scalability is better than on-prem.

How are customer service and support?

Microsoft's technical support is helpful, but its speed could be better.

How was the initial setup?

The initial setup is very simple.

What other advice do I have?

I would rate RDS eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Microsoft Remote Desktop Services Report and get advice and tips from experienced pros sharing their opinions.