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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

MicroStrategy offers exceptional scalability, making it suitable for enterprises with a high volume of data and users.
Its mobile integration provides seamless BI access and functionalities across various devices.
The platform supports a wide variety of data sources and DBMS, ensuring optimized data processing and analytics capabilities.
MicroStrategy's ad hoc reporting functionality allows users to create customized reports, facilitating quick and efficient business insights.
The centralized architecture of MicroStrategy promotes data governance and accuracy, enhancing trust and decision-making processes.

CONS

MicroStrategy has a complex installation and configuration process, making it challenging to start.
The license model of MicroStrategy is convoluted and expensive, affecting wider adoption in organizations.
Stability issues are prevalent, including crashes and slow analytic performance on large data sets.
Lacks community support and training resources, with insufficient tutorials and project files.
MicroStrategy's customer service has declined over time, with slow and ineffective support responses.
 

MicroStrategy Pros review quotes

it_user4182 - PeerSpot reviewer
Engineer at a tech services company with 501-1,000 employees
Feb 7, 2013
I am a report developer and find it a very useful tool.
it_user4689 - PeerSpot reviewer
Business Development Staff at a outsourcing company with 51-200 employees
Mar 1, 2013
Our BI consultants single out MicroStrategy BI, as the solution proves to be efficient and full of capabilities: large volume data is easy to process, with the capability to tweak the attributes for complex reports and dashboards.
it_user5211 - PeerSpot reviewer
BI Expert at a financial services firm with 501-1,000 employees
Mar 19, 2013
I think the total cost of ownership is lower than other products, it is flexible and enterprise class.
Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,664 professionals have used our research since 2012.
it_user70134 - PeerSpot reviewer
Senior business Intelligence consultant at Asociación SevillaUP
Aug 10, 2015
MicroStrategy can read data from a wide variety of different DBMS and web services, producing optimized SQL code for each of them.
it_user72702 - PeerSpot reviewer
Business Analyst at a manufacturing company with 501-1,000 employees
Dec 12, 2013
Key Sales and Operations figures receive periodic tailor made data pertaining their responsibilities and interests.
it_user69087 - PeerSpot reviewer
Head of Data Analytics at a financial services firm with 5,001-10,000 employees
Feb 6, 2014
Nice easy to use product, I can advise to use it for others.
it_user136422 - PeerSpot reviewer
Industry Analyst at a tech services company with 1,001-5,000 employees
Jun 27, 2014
More interactive in terms of visualization, it gets rid of old transactional reports and Grid reports.
it_user125418 - PeerSpot reviewer
Owner/Principal at a tech services company with 51-200 employees
Aug 7, 2014
I have followed MSTR's development for nearly 20 years and find the totality of the product to be the best in the business because of scalability, single metadata, SQL generator, and end user usability.
it_user5598 - PeerSpot reviewer
Senior Director, BI Architecture at a comms service provider with 1,001-5,000 employees
Aug 12, 2014
It’s very scalable, the most scalable BI platform that I know of.
it_user144300 - PeerSpot reviewer
Director of BI / Solution Architect at a tech vendor with 51-200 employees
Mar 11, 2015
It is providing both internal and external reporting for the business that was not previously possible.
 

MicroStrategy Cons review quotes

it_user4182 - PeerSpot reviewer
Engineer at a tech services company with 501-1,000 employees
Feb 7, 2013
The only problem is report performance.
it_user4689 - PeerSpot reviewer
Business Development Staff at a outsourcing company with 51-200 employees
Mar 1, 2013
And yes, it will cost you.
it_user5211 - PeerSpot reviewer
BI Expert at a financial services firm with 501-1,000 employees
Mar 19, 2013
The license model is complicated.
Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,664 professionals have used our research since 2012.
it_user70134 - PeerSpot reviewer
Senior business Intelligence consultant at Asociación SevillaUP
Aug 10, 2015
The software is feature rich and clearly not easy to start with. I believe the installation and the setup of the data model is the most difficult part; once this is done, the rest of the deployment is very easy.
it_user72702 - PeerSpot reviewer
Business Analyst at a manufacturing company with 501-1,000 employees
Dec 12, 2013
Deployment or more to the point adaptability to the different markets and local branches was a bit shaky. It still doesn't suit perfectly every branch.
it_user69087 - PeerSpot reviewer
Head of Data Analytics at a financial services firm with 5,001-10,000 employees
Feb 6, 2014
The most expensive position is license cost. It is very expensive so this one of the reason why we can't expand the solution more widely in the company.
it_user136422 - PeerSpot reviewer
Industry Analyst at a tech services company with 1,001-5,000 employees
Jun 27, 2014
Long way to go to explore complete suite.
it_user125418 - PeerSpot reviewer
Owner/Principal at a tech services company with 51-200 employees
Aug 7, 2014
Data access could be improved. MicroStrategy has a data import capability but it only works for data in an Excel spreadsheet or a CSV file.
it_user5598 - PeerSpot reviewer
Senior Director, BI Architecture at a comms service provider with 1,001-5,000 employees
Aug 12, 2014
Microstrategy works best against a star or snowflake schema.
it_user144300 - PeerSpot reviewer
Director of BI / Solution Architect at a tech vendor with 51-200 employees
Mar 11, 2015
Customer Service: 4 out of 5 – they have great tech support but are sometimes challenging to work with on contracts and pricing.