Try our new research platform with insights from 80,000+ expert users
it_user807333 - PeerSpot reviewer
BI Developer at a manufacturing company with 1,001-5,000 employees
Real User
The convenience of having it on the mobile and our people having it right there in their pockets
Pros and Cons
  • "The convenience of it. Having it on the mobile, so someone has it right there in their pocket most of the time."
  • "It is actually pretty complicated to use.​ It is complicated enough that user adaptation is sometimes difficult. We developed more experts rather than people using it.​"

What is our primary use case?

Reporting on some daily sales activities. It works well in this task.

How has it helped my organization?

It is convenient having it right there on the phone. They do not have to login. They can get it from anywhere they are.

What is most valuable?

The convenience of it. Having it on the mobile, therefore someone has it right there in their pocket most of the time.

It is a pretty simple solution so far, so we have not really gone beyond where it is.

What needs improvement?

It is actually pretty complicated to use. It is complicated enough that user adaptation is sometimes difficult. We developed more experts rather than people using it.

Buyer's Guide
MicroStrategy
January 2025
Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

If there was a server down, we are not allowed to use it offline. Therefore, if there is a server down, then it’s down.

How are customer service and support?

They are pretty good most of the time. There have been a few times that I have left a message and not been called back for at least a day or two.

Which solution did I use previously and why did I switch?

Previously, we did not know we could have a mobile app. We looked at having a mobile app with MicroStrategy when we found out that we could, then we tried it out.

How was the initial setup?

The mobile setup was not too bad.

What about the implementation team?

We set it up in-house.

What other advice do I have?

Most important criteria that I want to see when selecting a vendor: One that provides good, stable software. MicroStrategy does this.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Sub-Manager of Development at a healthcare company with 1,001-5,000 employees
Real User
The dashboards can be exported as .mht files, which can be sent by email or published on our intranet.

What is most valuable?

The most valuable thing is not the product. It's having a product for BI. We first made a lot of dashboards. They are very useful for management and automatic reports with summarized data.

The dashboards can be exported to MHT. This allow us send them by email, or publish in our intranet and sync in mobile devices so they can use it off line.

How has it helped my organization?

We have centralized a lot of reports. We all are using the same data. We've discussed a lot about the significance of some terms.

What needs improvement?

The administration of automatic email reports is not very good. It has to be improved in a more easily and effective way, with the same license.
I would like to see data mining integrated.

For how long have I used the solution?

I have used MicroStrategy for five years.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

We have had no technical issues.

Which solution did I use previously and why did I switch?

We used Oracle Discoverer but it was very poor.

How was the initial setup?

We have a very smooth setup. This was because we began with a small project that includes installation.

What's my experience with pricing, setup cost, and licensing?

Setup is not complex.

Which other solutions did I evaluate?

We evaluated an Oracle BI product, I think it was former PeopleSoft, but we choose MicroStrategy because .mht files cab be sent by email and you can use it without internet access.

What other advice do I have?

The main effort is making the DW and the models. The rest is not so difficult, but you have to implement a corporative strategy to stop using any other reporting system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
MicroStrategy
January 2025
Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
PeerSpot user
Industry Analyst at a tech services company with 1,001-5,000 employees
Consultant
One stop solution for a complete BI suite

What is most valuable?

Dashboard, Visual Insights, Mobile BI

How has it helped my organization?

More interactive in terms of visualization. Gets rid of old transactional reports and Grid reports.

What needs improvement?

Long way to go to explore complete suite.

For how long have I used the solution?

4 years

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: 4 out of 5Technical Support: 2 out of 5

Which solution did I use previously and why did I switch?

None

What was our ROI?

200%
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior BI Analyst at a financial services firm with 51-200 employees
Vendor
All of the data is in a single place. It should move to the web completely and leave the desktop behind.

What is most valuable?

The OLAP environment is valuable. The user can find all the data in a single place and through the web, without needing to install anything on their machines and, of course, once you have created the necessary metadata. That is not as easy in other platforms, such as Microsoft.

How has it helped my organization?

It gives people access to data in a single place (portal).

What needs improvement?

I believe they should move to the web completely and leave the desktop behind. Features available one time through one and another time through the other complicates things too much.

For how long have I used the solution?

I have used it for three years.

What do I think about the stability of the solution?

We have had no stability issues.

What do I think about the scalability of the solution?

We have had some scalability issues, but they have not been a big problem.

How are customer service and technical support?

Technical support is poor. You have to read their manuals and that's pretty much everything you have.

Which solution did I use previously and why did I switch?

The company I was working for chose that course of action. I'd rather we did a proof of concept with several vendors instead of choosing MicroStrategy up front.

How was the initial setup?

The initial setup was complex, really complex! Lots of configurations and installations.

What's my experience with pricing, setup cost, and licensing?

It's expensive. I believe there are others that can provide most of the features for a better price.

Which other solutions did I evaluate?

No other options were evaluated. My boss at the time didn't want to spend time with evaluations, unfortunately.

What other advice do I have?

Compare, and if you're going to spend a lot of money anyhow, there are better options, surely!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Information Publishing Portfolio Manager at a comms service provider
Vendor
We design attractive widgets using the aesthetic capabilities of the dashboarding functionality.

What is most valuable?

The aesthetic capabilities of the dashboarding functionality are probably the most impressive. It enables designing really great looking widgets that I have not seen in other offerings.

How has it helped my organization?

A single management dashboard is visible on the big screens of all the company chiefs. This enables them to easily refer to it during meetings. They are able to drill down on specifics. It provides a view of the current position of the companies KPIs, and provides the main source of ‘true data’.

What needs improvement?

Licensing costs are extremely high and prohibitive for smaller to medium size businesses. This makes it the enterprise-wide reporting tool for larger corporations.

For how long have I used the solution?

I have been using MicroStrategy for seven years.

What do I think about the stability of the solution?

I did not have any issues with stability.

What do I think about the scalability of the solution?

I did not have any issues with scalability.

How are customer service and technical support?

In South Africa, the level of support is very limited to Johannesburg. Very few local partners exist that support the application, compared to other tools in the market. I would, therefore, rate the level of technical support specifically in South Africa as mediocre.

Which solution did I use previously and why did I switch?

Previously, the company used SAP Business Objects. I made the decision to switch over to MicroStrategy because Business Objects was acquired by SAP at the time. Most ongoing development on BusinessObjects became SAP-focused. This didn’t help us because we are an Oracle-centered organization. MicroStrategy seemed to be the best fit due to its being major database agnostic.

How was the initial setup?

The setup was straightforward and relatively simple.

What's my experience with pricing, setup cost, and licensing?

It’s very expensive. If the pretty picture isn’t one of your core requirements, then most other tools would fit the job.

Which other solutions did I evaluate?

We evaluated BusinessObjects, Cognos and QlikView.

What other advice do I have?

It is essential to have resources available in the organization for harnessing the true potential of the tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
GRM Spain - Tools and Risk Models with 1,001-5,000 employees
Vendor
On-the-go reports do not require a fixed-forever template. In terms of usability, it is difficult to set up security.

What is most valuable?

I found the ability to create self-reports very valuable. This solution gives a lot of flexibility to analysts and support staff, in order to create reports on-the-go which do not need a fixed-forever template.

How has it helped my organization?

Combined with a data governance, it helped us to share information across the organization, to provide a unique source of relevant information, and to avoid duplicities.

What needs improvement?

The following are areas for improvement:

  • Self reporting
  • Metadata library / dictionary
  • A better security implementation (in terms of usability, it is difficult as hell trying to set up security.)
  • Ability to create big reports (e.g., tables are limited to 65000 rows, which is a limitation of the previous century).

For how long have I used the solution?

We have used this product for about six years.

What do I think about the stability of the solution?

The servers fall quite easily.

What do I think about the scalability of the solution?

There are some scalability issues. The solution is unable to respond quickly to big reports. I had to switch to Tableau, or perform pre-processing and then import data outside of the model.

Which solution did I use previously and why did I switch?

We were evaluating Tableau, which everybody found to be a better solution. However, MicroStrategy is the official reporting tool in my organization.

What other advice do I have?

Make sure you design the exploitation layer very carefully. If you don't, everything will turn into a mess. You will need technical gurus to understand the metadata, and the reports will be generated very slowly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Project Manager at a manufacturing company with 1,001-5,000 employees
Vendor
You can design your own dashboard in a professional way, but it needs data dictionary import.

Valuable Features:

The features I loved is the easy way the software allows you to design your own dashboard and the professional way it displays it. One would think that I was a graphic designer every time I create a dashboard (which I am not).

The import of excel files into Microstrategy and the ease of data manipulation is outstanding.

Good job Microstategy!

Improvements to My Organization:

The results are not in yet as it is too early to tell.

Room for Improvement:

Data dictionary import would be great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
President/Owner at Vassutech
Real User
Scalable and integration-friendly
Pros and Cons
  • "It is scalable and integration-friendly."
  • "MicroStrategy should become more user friendly. It should behave more like Tableau."

What is our primary use case?

Our primary use case for MicroStrategy is reporting, including sales, marketing, operational, and financial. We use it for all of our lines of business. 

What is most valuable?

The tool I find the most valuable is MicroStrategy Architect. I use it for schematic modeling. It is scalable and integration-friendly. 

What needs improvement?

MicroStrategy should become more user friendly. It should behave more like Tableau. 

I would personally like to see more narrowcast features. 

For how long have I used the solution?

I have been using MicroStrategy for six years. 

How was the initial setup?

The initial setup was complex because of the nature of the product. It has multiple components. It takes 12 hours to deploy. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free MicroStrategy Report and get advice and tips from experienced pros sharing their opinions.