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PeerSpot user
Principal Architect at a tech consulting company with 501-1,000 employees
Consultant
Provides enterprise reporting, mobile access, and customizable dashboards. The development environment could be simplified.

What is most valuable?

  • Enterprise reporting
  • Mobile
  • Distribution
  • Dashboards

Most of our customers for whom I implemented the solutions were interested to see the level of detail. However, due to a couple of weaknesses we get from this tool, this was a bit painful.

How has it helped my organization?

We do consulting and Implementation of solutions to many industries like retail, distribution, manufacturing, oil & gas, wholesale, etc. Most of the solutions require the end reporting to be apt and simplified in nature. MicroStrategy’s built-in solutions help a very reasonable amount of customers. As they require customization, developers are required to use the desktop client. That is not simple.

What needs improvement?

Simplify the development environment and improve the visualizations.

For how long have I used the solution?

I have been using MicroStrategy for one year and three months.

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MicroStrategy
January 2025
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What do I think about the stability of the solution?

We have not had stability problems.

What do I think about the scalability of the solution?

We have not had scalability problems.

How are customer service and support?

I rate technical support 2.5/5.

Which solution did I use previously and why did I switch?

We did not have any previous solution.

How was the initial setup?

Setup was pretty much straightforward.

What's my experience with pricing, setup cost, and licensing?

Licensing is completely dependent on the number of architects and developers the organization requires. The pricing is reasonable when compared with other industry leading tools.

Which other solutions did I evaluate?

We evaluated Oracle BI, Microsoft BI, Tableau and Cognos.

What other advice do I have?

I recommend that they evaluate the in-built dashboards, test them with sample data and see how dashboards best fit your needs. As the development or customization of this tool is a crutch, people do not prefer to get into this technology.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user174993 - PeerSpot reviewer
MicroStrategy Consultant at Interstate Batteries
Vendor
Transaction Services is a good feature which I'm looking forward to seeing improve.

What is most valuable?

Web Dashboards, Mobile, Transaction Services, and Visual Insights.

How has it helped my organization?

I am a consultant so my list is big. Therefore, I will pick the most recent one which on my current assignment is directly proportional to the operational costs for a business. At Interstate Batteries using RFID Technology we have a couple of web dashboards that displays inventory in the field, lists all the shops and their respective out of stock counts, shops that need to be serviced, and shops that have old batteries. Participating distributors(people who own the business of selling batteries) have sold their unwanted trucks(reducing operational costs), increased the amount of batteries sold for every stop made), reducing hot shots(delivering out of stock batteries) and increased sales at an average of 50% .

What needs improvement?

Transaction Services is a new field which allows users to have interaction with the databases. I am pretty sure MicroStrategy has improvements lined up in this section.

For how long have I used the solution?

6 years

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8 out of 10.

Technical Support:

9 out of 10.

Which solution did I use previously and why did I switch?

MicroStrategy is my first BI tool.

How was the initial setup?

It is straightforward to implement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
MicroStrategy
January 2025
Learn what your peers think about MicroStrategy. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
it_user807336 - PeerSpot reviewer
FPNA Analysts at a mining and metals company with 1,001-5,000 employees
Real User
We use it for operations and sales data analysis
Pros and Cons
  • "We prefer having our analytics capabilities in a single platform, which MicroStrategy's offers."
  • "We are using it for operations analysis and sales data analysis."
  • "Getting our data to work with the tool is where we are having issues.​"

What is our primary use case?

We are using it for operations analysis and sales data analysis.

How has it helped my organization?

We are still getting it setup, so it is hard to say how it is going to perform. We are not really live yet. We are in the setup and test phase.

We do plan on rolling out the Self-Service to our business teams.

What is most valuable?

The dashboarding is probably the best feature for us. It is something that we have not had in the past.

We prefer having our analytics capabilities in a single platform, which MicroStrategy's offers.

In 2018, we will probably be using the documents and dashboards.

What needs improvement?

MicroStrategy seems to be very easy to use; user-friendly. Getting our data to work with it is where we are having issues.

For how long have I used the solution?

Still implementing.

What do I think about the scalability of the solution?

We have not really scaled much.

How is customer service and technical support?

I have not used technical support yet.

How was the initial setup?

I was more on the data side getting it ready, not the administration of the product. The complexity is with our data, not really MicroStrategy.

Which other solutions did I evaluate?

Probably Tableau and some others, but I was not really involved in the decision process.

What other advice do I have?

Most important criteria when selecting a vendor: They need to fit what we are trying to accomplish.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Senior Manager at a consultancy with 1,001-5,000 employees
Real User
The multi-user development environment allows several power users to be changing the metadata.

What is most valuable?

  • Multi-user development environment: allows several power users to be changing the metadata, which accelerates development. Oracle BI doesn't allow this, for instance.
  • Stability
  • High-performance queries
  • Flexibility
  • Internal analytical functions
  • Ease of integration with other systems
  • Ease of dashboard design

How has it helped my organization?

  • Quick time to market of analytical solutions
  • In-depth, user-friendly business analysis

What needs improvement?

Simplify dashboard design; it is very powerful, but sometimes it might be like using a cannon to kill a mosquito, depending on the situation. Perhaps it is simpler in the newer version.

From my experience, the Dahsboard design from Microstrategy v9i was
very powerful and flexible. It was a "pixel perfect" design, but comparing
with other reporting platforms like Tableau and Qlik and OBIEE it is more
complex. I believe it is very good, but it needs some technical expertise
(Power User) to be fully autonomous.

For how long have I used the solution?

I have used it for nine months.

What do I think about the stability of the solution?

I encountered minor stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

Technical support is quick and efficient.

Which solution did I use previously and why did I switch?

This depends on the client's needs and existing IT systems.

How was the initial setup?

Initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but there is a good quality-price relationship.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated QlikView and Tableau.

What other advice do I have?

Consider it in terms of flexibility to manage and develop user-friendly and powerful interfaces for end users.

Disclosure: My company has a business relationship with this vendor other than being a customer: I'm a partner, not a customer. I'm a System Integrator.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

What changes would you make to the dashboard that would help simplify it?

reviewer1552281 - PeerSpot reviewer
Ict Infrastructure Cluster Division Head at a tech services company with 5,001-10,000 employees
Real User
Visually appealing, easy to use, stable, and has a great ETL tool
Pros and Cons
  • "It is easy to use and visually very appealing. One thing that sets it apart is that it has got a great ETL tool. As compared to some of the other solutions, it is much easier to process data from other applications in MicroStrategy. That's why we prefer using it."
  • "Its price should be lower. In terms of features, what we have is quite encompassing right now."

What is our primary use case?

It can be used for various things. We are currently using it for executive dashboarding, critical success factors, and business monitoring. We have its latest version.

What is most valuable?

It is easy to use and visually very appealing. One thing that sets it apart is that it has got a great ETL tool. As compared to some of the other solutions, it is much easier to process data from other applications in MicroStrategy. That's why we prefer using it.

What needs improvement?

Its price should be lower. In terms of features, what we have is quite encompassing right now.

For how long have I used the solution?

I have been using this solution for about four or five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. Currently, we have five users of this solution in our organization. There are about two or three people who are responsible not only for maintenance but also for the enhancement of the reports and other things.

How are customer service and technical support?

Their technical support is very nice.

Which solution did I use previously and why did I switch?

We have used other products.

What's my experience with pricing, setup cost, and licensing?

It is expensive. We would like to extend it to many users, but we are currently restricting that because the cost is a constraint. If we are given a chance, we would love to expand it.

What other advice do I have?

I would absolutely recommend this solution. We plan to keep using it.

I would rate MicroStrategy an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user807378 - PeerSpot reviewer
BI at a comms service provider with 1-10 employees
Reseller
A good tool to help our customers visually see loads of data
Pros and Cons
  • "The technical support of MicroStrategy can be helpful through implementation."
  • "It is a good tool to help our customers visually see loads of data."
  • "Training would be an area that they could improve upon."
  • "If you do not learn the ins or outs, it can be a difficult tool to use. You could do a PoC and get enough out of it to be able to use it. However, when it comes to administering it, you definitely need the training.​"

What is our primary use case?

We sell it as an underlier to our own analytics tool. It works pretty well. 

How has it helped my organization?

It does not really impact the way we function, so much as what we sell. It is a good tool to help our customers visually see loads of data.

We will be using Dossier the most in 2018.

What is most valuable?

The dashboards. The visual end side. Being able to do visualizations is important. 

What needs improvement?

The Geospatial and mapbox stuff that will be coming out should be really helpful. I know that is something that we have wanted: the map. That is coming, so it is good.

There are areas for improvement. Training would be an area that they could improve upon, but otherwise it is a pretty good tool. 

What do I think about the stability of the solution?

It is very stable. We do not have any issues. 

What do I think about the scalability of the solution?

We have not experienced any issues with the scalability.

How is customer service and technical support?

The technical support is good. We always get very responsive care, but we are a reseller so we probably get a little bit more support. 

How was the initial setup?

The initial setup is complex, because of the customer's data and the configuration is time consuming.

What about the implementation team?

The technical support of MicroStrategy can be helpful through implementation.

What other advice do I have?

Spend a lot of time with the training. If you do not learn the ins or outs, it can be a difficult tool to use. You could do a PoC and get enough out of it to be able to use it. However, when it comes to administering it, you definitely need the training.

Most important criteria when selecting a vendor: 

  • Usability
  • Stability 
  • Good support. 
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
PeerSpot user
Business Intelligence Consultant at a retailer with 1,001-5,000 employees
Vendor
Presents dashboards with more enhanced visualizations compared to other tools.

What is most valuable?

Dashboard development.

How has it helped my organization?

Presents dashboards with more enhanced visualizations compared to other tools.

What needs improvement?

Business User friendly - which has been enhanced in Version 10.

For how long have I used the solution?

4 years

What do I think about the scalability of the solution?

Yes, the 2 million row limit.

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Straightforward and simple, but takes long to install.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user7437 - PeerSpot reviewer
Director of Data Analytics at a transportation company with 10,001+ employees
Real User
Mobile BI & Cloud based option

People are moving to MicroStraegy because they've heavily invested in mobile BI. The younger generation wants to do things with tablets, smartphones. Industries want to do things on floor shop and not carry around a laptop.
Cloud base- they moved into a cloud platform. It's a strong cloud based option.
It's a volume BI- typically sits on top of a DW.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user8547 - PeerSpot reviewer
it_user8547Consultant at a financial services firm with 501-1,000 employees
Consultant

Saylor who is the founder of MicroStrategy has also written a book called “The Mobile Wave: How Mobile Intelligence Will Change everything” and I believe that it’s Saylor’s vision on the Mobile technology that has made MicroStrategy to grow on the Mobile Side.

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Updated: January 2025
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