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Joe-Lam - PeerSpot reviewer
Associate Business Development Director at PCCW
Real User
Top 10
An unstable solution for migration and integration but loses data
Pros and Cons
    • "The customer service is not good enough"

    What is our primary use case?

    We use the solution for migration and integration.

    What is most valuable?


    What needs improvement?

    There are issues with dead-letter queues.

    For how long have I used the solution?

    I have been using Anypoint MQ for one year.

    Buyer's Guide
    MuleSoft Anypoint Platform
    August 2024
    Learn what your peers think about MuleSoft Anypoint Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
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    What do I think about the stability of the solution?

    The product is stable so far.

    How are customer service and support?

    The customer service is not good enough in Hong Kong.

    Which solution did I use previously and why did I switch?

    We chose Anypoint MQ because it is a top-rated product in the market.

    How was the initial setup?

    For the basic setup, we use some local message queues and integrate them with the message queue. It took one year to complete the setup.

    We used another tool because it was complicated, and we had to hire a third party to build the architecture. The setup is quite complicated.

    What other advice do I have?

    Anypoint MQ has stability issues. I have experienced data loss and inconsistent behaviour. The data isn't always pushed to the SQL database. When I put a message in the SQL queue, the data should be static, but it's not. Additionally, clicking a message in Anypoint MQ can sometimes trigger database loss. This instability becomes particularly noticeable when starting or restarting the server.

    Overall, I rate the solution a four out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Chandra Manohar - PeerSpot reviewer
    CTO and Head of Strategy, Technology & Innovation at Cashapona
    Real User
    Top 5
    A solution that offers great flexibility in terms of deployment along with SaaS capabilities and connectors for integration
    Pros and Cons
    • "Mule Anypoint Platform's valuable features are its flexibility in terms of deployment and its SaaS capabilities."
    • "Price-wise, it is a good product since it is reasonably priced...Mule Anypoint Platform can get too complex for non-technical people."

    What is our primary use case?

    We use Mule Anypoint Platform in our company for API integration, API orchestration, and other related things.

    What is most valuable?

    Mule Anypoint Platform's valuable features are its flexibility in terms of deployment and its SaaS capabilities. One of the solution's features is its connectors, which allow for any specific integrations within any other package software. Mule provides a lot of connectors for integration purposes.

    What needs improvement?

    I think Mule Anypoint Platform is one of the market leaders, so our customers prefer it, which is why I also use it.

    The solution's user interface has shortcomings and can be made much better. Mule Anypoint Platform can be made more user-friendly so that people with lesser technical knowledge can understand the product. Mule Anypoint Platform can get too complex for non-technical people.

    For how long have I used the solution?

    I have been working as a system integrator using Mule Anypoint Platform for two to three years.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    My company caters to the needs of medium-sized businesses.

    How are customer service and support?

    Mule's technical support is good. I rate the technical support between eight and nine out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Regarding Mule Anypoint Platform's installation, I can say that since we use the SaaS platform, we didn't face any issues with the installation of SaaS modules.

    Mule Anypoint Platform is a SaaS system. The platform is available, so you just configure it and don't need to deploy anything. You just have to configure whether you want high availability, DR, or anything else. Otherwise, there is nothing much to deploy since it all falls on the SaaS capabilities.

    We have only three engineers required for the configuration and adaptation of the product.

    What's my experience with pricing, setup cost, and licensing?

    Price-wise, it is a good product since it is reasonably priced.

    What other advice do I have?

    The product's maintenance part is easy and requires only one person.

    Overall, I rate the solution a ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Buyer's Guide
    MuleSoft Anypoint Platform
    August 2024
    Learn what your peers think about MuleSoft Anypoint Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
    802,829 professionals have used our research since 2012.
    IT Consultant at Polarising
    MSP
    Top 20
    An easy-to-use and stable solution that is used to build APIs
    Pros and Cons
    • "It is a stable product...The initial setup was simple."
    • "There is not much information on the internet...The transforming message is an area in the solution that needs to be improved."

    What is our primary use case?

    I think the solution is used to build APIs

    What needs improvement?

    The transforming message is an area in the solution that needs to be improved. There is not much information on the internet, and since MuleSoft is new, there is nothing to research or find in Stack Overflow.

    They are probably trying to test two layers at once. I don't know how that would be possible. I've been trying to work between something another company left recently. So while testing it, it's been hard because there are a lot of layers, and some of them are not okay. If I could test two locally, that would be great.

    For how long have I used the solution?

    I have been using it for a couple of months. So, it has only been two or three months.

    What do I think about the stability of the solution?

    It is a stable product.

    Which solution did I use previously and why did I switch?

    Previously, we used Cisco in our company.

    How was the initial setup?

    The initial setup was simple.

    What other advice do I have?

    I would recommend others to use it because it's very easy to start. Overall, I rate it an eight and a half to nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Chief Architect at a tech vendor with 10,001+ employees
    Real User
    Top 20
    User-friendly but its compatibility with other service providers needs improvement
    Pros and Cons
    • "The product is very user-friendly."
    • "The compatibility with vendors can be improved. Microsoft Azure heavily uses single software."

    What is our primary use case?

    Primarily, we use Mule Anypoint Platform for orchestration and workflows.  We also use it when more than two applications have to talk to each other or real-time transactions are required. Another use case is for a triggering mechanism that also requires data transformations.

    What is most valuable?

    We like it because of its ease of usability. It is a very user-friendly and developer-friendly tool. The maintenance cost is low, and the overall required team size is also optimized.

    What needs improvement?

    The compatibility with vendors can be improved. Microsoft Azure heavily uses single software.

    Compatibility with other services or cloud providers like AWS or GCP is not very well defined. This is an area they need to be a little more cautious about.

    Nowadays, everyone is talking about Generative AI, how intelligence can be brought into different systems that are ready. If we talk about Mule Anypoint Platform, the system and data are there, but the integration layers are not very advanced. They should bring in Generative AI and other AI platforms because even it will need a lot of self-building intelligence and decision-making.

    They have good competition from cloud providers nowadays. There is a lot of scope and innovation competing in that area. 

    For how long have I used the solution?

    I have been using it for three years now.

    What do I think about the stability of the solution?

    Mule Anypoint Platform is quite stable. It is used across many large organizations, and we have not seen many issues with it. I would rate the stability eight out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability an eight out of ten. Mule Anypoint Platform has great capability around different products, including products within the platform. It is a very decentralized kind of solution that can be scaled to very high levels.

    How are customer service and support?

    We do connect with support from time to time if there are issues. The technical support is good. They do reply on time and take responsibility.

    How was the initial setup?

    The initial setup is simple enough. 

    What's my experience with pricing, setup cost, and licensing?

    The product is very expensive. I would rate the pricing six out of ten.

    What other advice do I have?

    Mule Anypoint Platform can be considered the leader in the market. After being bought over by Salesforce, it now has some added advantages. For any large or mid-level company that is going for multiple applications like SaaS-based applications, ServiceNow and Salesforce, the Mule Anypoint Platform is very useful. Small-scale companies choose other open-source and cloud-native solutions which are much cheaper in cost. 

    There are other leaders like Dell Boomi and open-source Kafka, but the best part about MuleSoft is the foundation architecture they use which is highly scalable and reliable. The compatibility for the Mule Anypoint Platform is greater than other competitors. I would rate the product seven out of ten. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Technology Lead at a recruiting/HR firm with 201-500 employees
    Real User
    Top 10
    Has good documentation and self-learning videos
    Pros and Cons
    • "The tool helps with order management and automates the enterprise's orchestration, invoice creation, product maintenance, and product life cycle. The API manager feature helps us configure, secure, and call APIs."
    • "The tool requires programming language."

    What is our primary use case?

    The tool's use cases are mainly for enterprise-level integrations that require transformations and major publish-subscribe scenarios in which data needs to be published to multiple systems in different formats.

    I rate the solution's ease of learning a nine out of ten. It has good documentation and self-learning videos. It promotes usability and provides an end-to-end integration solution with the Salesforce ecosystem

    What is most valuable?

    The tool helps with order management and automates the enterprise's orchestration, invoice creation, product maintenance, and product life cycle. The API manager feature helps us configure, secure, and call APIs. 

    What needs improvement?

    The tool requires programming language. 

    What do I think about the stability of the solution?

    I rate Mule Anypoint Platform's stability as nine out of ten.

    What do I think about the scalability of the solution?

    I rate Mule Anypoint Platform's scalability as nine out of ten. 

    How was the initial setup?

    The solution's deployment is 10-20 percent longer.

    What about the implementation team?

    We have a team to deploy the tool. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's pricing is cheaper than other RPAs' since it is execution-based. Other RPAs charge based on subscriptions.

    What other advice do I have?

    I rate the overall solution an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Solution Architecht at a tech services company with 10,001+ employees
    Real User
    Can handle a lot of different types of data and provides a lot of resources
    Pros and Cons
    • "Whenever we need some support in our local language, we get it easily. They also have an office in Germany and if a person is unable to contact them by phone, they can go to the office in person."
    • "The initial setup should be made easy and the documentation should have some guidance."

    What is our primary use case?

    The solution is used as a middle environment as we have our own database settings and PostgreSQL database. If an API requires some information then they need to go through Mule Anypoint. We are also trying to implement our own DataGraph. 

    What is most valuable?

    In our company, we have some other ETL tools but comparatively, MuleSoft is much more compatible in many other ways for data transformation. MuleSoft can handle a lot of different types of data. So even if something is not available, there are some workarounds, and this is professionally advantageous. 

    I have a lot of resources as a developer and I don't want to always ask Mule for help. There are a lot of online resources which can be referred to easily even as a beginner, which is a positive.

    Most of the people who work here are long-term employees who are much more versatile in German, than English, and MuleSoft supports the local languages. That was one of the positives and was why Mulesoft was considered beyond its scalability and other functions. Whenever we need some support in our local language, we get it easily. They also have an office in Germany and if a person is unable to contact them by phone, they can go to the office in person.

    What needs improvement?

    The initial setup should be made easy and the documentation should have some guidance. 

    For how long have I used the solution?

    I have been using Mule Anypoint Platform for two years. 

    What do I think about the stability of the solution?

    The solution's stability has increased over time. 

    What do I think about the scalability of the solution?

    It is a scalable solution. Presently, five to ten people use the solution. 

    How are customer service and support?

    The technical support team is quick with their responses and are prompt in providing a solution. 

    Which solution did I use previously and why did I switch?


    How was the initial setup?

    The initial setup is complex as there is no documentation that can guide you. There are professionals to help but they charge a lot.

    What other advice do I have?

    I would recommend others to use the solution because it is easy to use. If they want to learn, there is a free course available on the website for developers. At the same time, even if you are not able to get some information readily available, there are a lot of other resources that are available online. 

    I rate the overall solution an eight out of ten as they are still improving. 

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Integration Architect at a retailer with 10,001+ employees
    Real User
    Easy to install, helpful technical support, and has good documentation
    Pros and Cons
    • "The ability to define multi-tiered APIs and reuse them is a fantastic platform feature."
    • "Code quality, Code Security, SaaS, and DaaS security, can all be improved."

    What is our primary use case?

    We use the Mule Anypoint Platform for API management and integration.

    What is most valuable?

    I am not an end-user of the platform because I'm an architect, and we simply evaluated and deployed it for the business to use. I am not able to provide platform usage analytics.

    The ability to define multi-tiered APIs and reuse them is a fantastic platform feature.

    What needs improvement?

    Code quality, Code Security, SaaS, and DaaS security, can all be improved.

    For how long have I used the solution?

    We recently onboarded and we went live only in the month of February. We are still new to the platform. 

    We have been working with the Mule Anypoint Platform for just three months. 

    So far it has been good. We are still evolving for broader usage of the platform.

    What do I think about the stability of the solution?

    Mule Anypoint Platform is a stable product.

    What do I think about the scalability of the solution?

    We haven't gotten to that layer yet, but I believe it is scalable, based on the description that we have.

    It's a new platform, a new setup in Azure, and I don't believe that we have yet met the scalability criteria. We are still attempting to consume the platform's threshold, which we have acquired.

    Mule Anypoint Platform is not being used by a single department. It is being used by the entire organization.

    How are customer service and support?

    Technical support is both helpful and supportive.

    How was the initial setup?

    We used DevOps to deploy. We have set up the pipelines on Azure.

    I haven't deployed any directly, but deployments can be done within minutes.

    It is easy to set up. We have excellent documentation on the deployment and configuration steps.

    What's my experience with pricing, setup cost, and licensing?

    I am not aware of the cost. It is completely managed by the vendor management team.

    What other advice do I have?

    They should be knowledgeable about their industry. They should leverage the platform's use cases and try to deploy it only when it is required.

    I am a client of this product.

    I would rate Mule Anypoint Platform an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Principal Consultant at a consultancy with 1,001-5,000 employees
    Real User
    Offers very good performance and security; easy to develop APIs
    Pros and Cons
    • "It's easy to develop APIs."
    • "This becomes an expensive solution over time."

    What is our primary use case?

    We use the infrastructure of the Mule Anypoint Platform to host our application and services on Amazon. We are end-users and I'm a technical delivery manager.

    What is most valuable?

    The most valuable feature of this solution is the ease of developing APIs. It's very, very easy and very fast. Anypoint offers good performance and security. 

    What needs improvement?

    The pricing should be improved, it's an expensive product. 

    For how long have I used the solution?

    I've been using this solution for six years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The scalability is good but again, you need to be aware that if you want to scale up your APIs, it requires spending more. 

    How are customer service and support?

    We're not so happy with the technical support, it could definitely be improved. 

    How was the initial setup?

    Generally, deployment of one API wouldn't take more than 10-15 minutes. We use CICD DevOps for our deployment strategy and it's carried out in-house. We use this product continuously and extensively.

    What other advice do I have?

    It's important to be aware of the cost implications of using this solution. Unless you know the extent to which you are going to use MuleSoft, you'll begin with a handful of APIs that need to be developed and then you'll start implementing more and more until you realize it's become quite expensive. 

    I rate this solution eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free MuleSoft Anypoint Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2024
    Buyer's Guide
    Download our free MuleSoft Anypoint Platform Report and get advice and tips from experienced pros sharing their opinions.