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Joe-Lam - PeerSpot reviewer
Associate Business Development Director at PCCW
Real User
Top 10
An unstable solution for migration and integration but loses data
Pros and Cons
    • "The customer service is not good enough"

    What is our primary use case?

    We use the solution for migration and integration.

    What is most valuable?


    What needs improvement?

    There are issues with dead-letter queues.

    For how long have I used the solution?

    I have been using Anypoint MQ for one year.

    Buyer's Guide
    MuleSoft Anypoint Platform
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    What do I think about the stability of the solution?

    The product is stable so far.

    How are customer service and support?

    The customer service is not good enough in Hong Kong.

    Which solution did I use previously and why did I switch?

    We chose Anypoint MQ because it is a top-rated product in the market.

    How was the initial setup?

    For the basic setup, we use some local message queues and integrate them with the message queue. It took one year to complete the setup.

    We used another tool because it was complicated, and we had to hire a third party to build the architecture. The setup is quite complicated.

    What other advice do I have?

    Anypoint MQ has stability issues. I have experienced data loss and inconsistent behaviour. The data isn't always pushed to the SQL database. When I put a message in the SQL queue, the data should be static, but it's not. Additionally, clicking a message in Anypoint MQ can sometimes trigger database loss. This instability becomes particularly noticeable when starting or restarting the server.

    Overall, I rate the solution a four out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Chandra Manohar - PeerSpot reviewer
    CTO and Head of Strategy, Technology & Innovation at Cashapona
    Real User
    Top 5
    A solution that offers great flexibility in terms of deployment along with SaaS capabilities and connectors for integration
    Pros and Cons
    • "Mule Anypoint Platform's valuable features are its flexibility in terms of deployment and its SaaS capabilities."
    • "Price-wise, it is a good product since it is reasonably priced...Mule Anypoint Platform can get too complex for non-technical people."

    What is our primary use case?

    We use Mule Anypoint Platform in our company for API integration, API orchestration, and other related things.

    What is most valuable?

    Mule Anypoint Platform's valuable features are its flexibility in terms of deployment and its SaaS capabilities. One of the solution's features is its connectors, which allow for any specific integrations within any other package software. Mule provides a lot of connectors for integration purposes.

    What needs improvement?

    I think Mule Anypoint Platform is one of the market leaders, so our customers prefer it, which is why I also use it.

    The solution's user interface has shortcomings and can be made much better. Mule Anypoint Platform can be made more user-friendly so that people with lesser technical knowledge can understand the product. Mule Anypoint Platform can get too complex for non-technical people.

    For how long have I used the solution?

    I have been working as a system integrator using Mule Anypoint Platform for two to three years.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    My company caters to the needs of medium-sized businesses.

    How are customer service and support?

    Mule's technical support is good. I rate the technical support between eight and nine out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Regarding Mule Anypoint Platform's installation, I can say that since we use the SaaS platform, we didn't face any issues with the installation of SaaS modules.

    Mule Anypoint Platform is a SaaS system. The platform is available, so you just configure it and don't need to deploy anything. You just have to configure whether you want high availability, DR, or anything else. Otherwise, there is nothing much to deploy since it all falls on the SaaS capabilities.

    We have only three engineers required for the configuration and adaptation of the product.

    What's my experience with pricing, setup cost, and licensing?

    Price-wise, it is a good product since it is reasonably priced.

    What other advice do I have?

    The product's maintenance part is easy and requires only one person.

    Overall, I rate the solution a ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Buyer's Guide
    MuleSoft Anypoint Platform
    November 2024
    Learn what your peers think about MuleSoft Anypoint Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
    816,406 professionals have used our research since 2012.
    Owner at Skyward Tech
    Real User
    Lacks good functioning at the process level; good for designing and API-based integrations
    Pros and Cons
    • "This is a good platform for designing, flowing out APIs, and then doing API-based integrations."
    • "It doesn't work well when you try using it for the processing layer."

    What is our primary use case?

    We are customers of Mule.

    What is most valuable?

    This is a good platform for designing, flowing out APIs, and then doing API-based integrations. It also offers a lot of adapters for commercial products like Salesforce, SAP and the like. It has good monitoring abilities. If you use it for API management, security monitoring and things like that, it works well at the experience API layer.

    What needs improvement?

    One of the issues I have is that Jira tries to be more than an API-based integration platform and it encourages writing of Java-based applications underneath the cover, even though it's not meant to be an app service, so it's slow. That's how they try to sell it. The solution has three layers; the experience layer, the process layer and the system layer. The system layer is used to connect the systems; the process layer can be used to create processes like transformations, logic, etc.; and the experience layer is used to interface with whoever's going to consume it. The problem is that the process layer is not efficient. It acts like an interpreter and interpreters are slow, and if you give it some path like converting to a 100 kilobyte file, it takes 15 times more memory than if I just wrote a program 

    When you try using it for the processing layer, it doesn't work well. We ended up pulling back to .NET for our own internal microservices that do a lot of processing. We use the .NET microservices as the process layer, because we know it's faster. Then we plug it into Mule to experience the API interface and that's when we need to make a choice, do we put our system APIs right through our microservice, or do we use Mule as a system API layer, but then let it interface with our process API. We just had to make choices.

    For how long have I used the solution?

    I've been using this solution for two years. 

    What do I think about the stability of the solution?

    The solution has threading, but it has the interpreter feature which I think slows it down.

    How are customer service and technical support?

    The technical support is not great and documentation is sparse. You really have to rely on the community, more experienced MuleSoft users, who know the strengths and weaknesses, rather than relying on the company. You can get an architect to assist with implementation.

    What's my experience with pricing, setup cost, and licensing?

    It's an expensive solution and then you have to try and find a MuleSoft engineer, which is even harder.

    What other advice do I have?

    The issue seems to be the way they've positioned the product, advocating the experience layer, process layer and system layer through Mule. As it competes with the likes of webMethods, it rates as an eight out of 10. As an end-to-end solution, however, I would rate it a five at best. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer2403972 - PeerSpot reviewer
    Technology Lead at a recruiting/HR firm with 201-500 employees
    Real User
    Top 10
    Has good documentation and self-learning videos
    Pros and Cons
    • "The tool helps with order management and automates the enterprise's orchestration, invoice creation, product maintenance, and product life cycle. The API manager feature helps us configure, secure, and call APIs."
    • "The tool requires programming language."

    What is our primary use case?

    The tool's use cases are mainly for enterprise-level integrations that require transformations and major publish-subscribe scenarios in which data needs to be published to multiple systems in different formats.

    I rate the solution's ease of learning a nine out of ten. It has good documentation and self-learning videos. It promotes usability and provides an end-to-end integration solution with the Salesforce ecosystem

    What is most valuable?

    The tool helps with order management and automates the enterprise's orchestration, invoice creation, product maintenance, and product life cycle. The API manager feature helps us configure, secure, and call APIs. 

    What needs improvement?

    The tool requires programming language. 

    What do I think about the stability of the solution?

    I rate Mule Anypoint Platform's stability as nine out of ten.

    What do I think about the scalability of the solution?

    I rate Mule Anypoint Platform's scalability as nine out of ten. 

    How was the initial setup?

    The solution's deployment is 10-20 percent longer.

    What about the implementation team?

    We have a team to deploy the tool. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's pricing is cheaper than other RPAs' since it is execution-based. Other RPAs charge based on subscriptions.

    What other advice do I have?

    I rate the overall solution an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    reviewer2233101 - PeerSpot reviewer
    Solution Architecht at a tech services company with 10,001+ employees
    Real User
    Can handle a lot of different types of data and provides a lot of resources
    Pros and Cons
    • "Whenever we need some support in our local language, we get it easily. They also have an office in Germany and if a person is unable to contact them by phone, they can go to the office in person."
    • "The initial setup should be made easy and the documentation should have some guidance."

    What is our primary use case?

    The solution is used as a middle environment as we have our own database settings and PostgreSQL database. If an API requires some information then they need to go through Mule Anypoint. We are also trying to implement our own DataGraph. 

    What is most valuable?

    In our company, we have some other ETL tools but comparatively, MuleSoft is much more compatible in many other ways for data transformation. MuleSoft can handle a lot of different types of data. So even if something is not available, there are some workarounds, and this is professionally advantageous. 

    I have a lot of resources as a developer and I don't want to always ask Mule for help. There are a lot of online resources which can be referred to easily even as a beginner, which is a positive.

    Most of the people who work here are long-term employees who are much more versatile in German, than English, and MuleSoft supports the local languages. That was one of the positives and was why Mulesoft was considered beyond its scalability and other functions. Whenever we need some support in our local language, we get it easily. They also have an office in Germany and if a person is unable to contact them by phone, they can go to the office in person.

    What needs improvement?

    The initial setup should be made easy and the documentation should have some guidance. 

    For how long have I used the solution?

    I have been using Mule Anypoint Platform for two years. 

    What do I think about the stability of the solution?

    The solution's stability has increased over time. 

    What do I think about the scalability of the solution?

    It is a scalable solution. Presently, five to ten people use the solution. 

    How are customer service and support?

    The technical support team is quick with their responses and are prompt in providing a solution. 

    Which solution did I use previously and why did I switch?


    How was the initial setup?

    The initial setup is complex as there is no documentation that can guide you. There are professionals to help but they charge a lot.

    What other advice do I have?

    I would recommend others to use the solution because it is easy to use. If they want to learn, there is a free course available on the website for developers. At the same time, even if you are not able to get some information readily available, there are a lot of other resources that are available online. 

    I rate the overall solution an eight out of ten as they are still improving. 

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Sambit Kumar Sahu - PeerSpot reviewer
    Software Development Engineer at Yovant Labs Pvt. Ltd.
    Real User
    Top 5
    An easy-to-deploy solution that provides storage and data integration
    Pros and Cons
    • "The solution's deployment and proxy processes are very good."
    • "Although the solution's proxy design and process are good, it faces connecting issues because it lacks data integration."

    What is our primary use case?

    We are using the solution for building business logic. It's like having a particular private cloud service that we can host on our premises, which is less cost-effective than Microsoft Logic Apps. It provides storage and data integration in a very good manner.

    What is most valuable?

    The solution's deployment and proxy processes are very good.

    What needs improvement?

    Although the solution's proxy design and process are good, it faces connecting issues because it lacks data integration. You have to filter the data before integrating it.

    For how long have I used the solution?

    I have been using Mule Anypoint Platform for around one year.

    What do I think about the stability of the solution?

    I rate Mule Anypoint Platform a nine out of ten for stability.

    What do I think about the scalability of the solution?

    We have to reintegrate it and create another structure on the same file instead of modifying the base one. We have to create other versions also. The solution's scalability is questionable compared to Microsoft Logic Apps.

    Around 10 to 20 users are using the solution in our organization.

    I rate Mule Anypoint Platform a six or seven out of ten for scalability.

    How are customer service and support?

    The solution's technical support is not so good, but they are trying to provide on-time support. They take around 24 to 48 business hours to provide the solutions.

    I rate the solution’s technical support eight and a half out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    On a scale of one to ten, where one is difficult, and ten is easy, I rate Mule Anypoint Platform ten out of ten for the ease of its initial setup.

    What about the implementation team?

    The solution's deployment takes around five to seven minutes maximum.

    Firstly, we have to understand how we can integrate with the clients provided, then build the proxies of APIs and deploy from Anypoint Studio to CloudHub. A single person was required to deploy the solution.

    What's my experience with pricing, setup cost, and licensing?

    On a scale of one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing as four or five out of ten.

    As it is free of cost and we have to take an enterprise license, there is probably no fee.

    What other advice do I have?

    For the big layer ones, Mule Anypoint Platform will be better than Microsoft Logic Apps or any other integration platform.

    Overall, I rate the solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1669002 - PeerSpot reviewer
    Integration Architect at a retailer with 10,001+ employees
    Real User
    Easy to install, helpful technical support, and has good documentation
    Pros and Cons
    • "The ability to define multi-tiered APIs and reuse them is a fantastic platform feature."
    • "Code quality, Code Security, SaaS, and DaaS security, can all be improved."

    What is our primary use case?

    We use the Mule Anypoint Platform for API management and integration.

    What is most valuable?

    I am not an end-user of the platform because I'm an architect, and we simply evaluated and deployed it for the business to use. I am not able to provide platform usage analytics.

    The ability to define multi-tiered APIs and reuse them is a fantastic platform feature.

    What needs improvement?

    Code quality, Code Security, SaaS, and DaaS security, can all be improved.

    For how long have I used the solution?

    We recently onboarded and we went live only in the month of February. We are still new to the platform. 

    We have been working with the Mule Anypoint Platform for just three months. 

    So far it has been good. We are still evolving for broader usage of the platform.

    What do I think about the stability of the solution?

    Mule Anypoint Platform is a stable product.

    What do I think about the scalability of the solution?

    We haven't gotten to that layer yet, but I believe it is scalable, based on the description that we have.

    It's a new platform, a new setup in Azure, and I don't believe that we have yet met the scalability criteria. We are still attempting to consume the platform's threshold, which we have acquired.

    Mule Anypoint Platform is not being used by a single department. It is being used by the entire organization.

    How are customer service and support?

    Technical support is both helpful and supportive.

    How was the initial setup?

    We used DevOps to deploy. We have set up the pipelines on Azure.

    I haven't deployed any directly, but deployments can be done within minutes.

    It is easy to set up. We have excellent documentation on the deployment and configuration steps.

    What's my experience with pricing, setup cost, and licensing?

    I am not aware of the cost. It is completely managed by the vendor management team.

    What other advice do I have?

    They should be knowledgeable about their industry. They should leverage the platform's use cases and try to deploy it only when it is required.

    I am a client of this product.

    I would rate Mule Anypoint Platform an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Principal Consultant at a consultancy with 1,001-5,000 employees
    Real User
    Offers very good performance and security; easy to develop APIs
    Pros and Cons
    • "It's easy to develop APIs."
    • "This becomes an expensive solution over time."

    What is our primary use case?

    We use the infrastructure of the Mule Anypoint Platform to host our application and services on Amazon. We are end-users and I'm a technical delivery manager.

    What is most valuable?

    The most valuable feature of this solution is the ease of developing APIs. It's very, very easy and very fast. Anypoint offers good performance and security. 

    What needs improvement?

    The pricing should be improved, it's an expensive product. 

    For how long have I used the solution?

    I've been using this solution for six years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The scalability is good but again, you need to be aware that if you want to scale up your APIs, it requires spending more. 

    How are customer service and support?

    We're not so happy with the technical support, it could definitely be improved. 

    How was the initial setup?

    Generally, deployment of one API wouldn't take more than 10-15 minutes. We use CICD DevOps for our deployment strategy and it's carried out in-house. We use this product continuously and extensively.

    What other advice do I have?

    It's important to be aware of the cost implications of using this solution. Unless you know the extent to which you are going to use MuleSoft, you'll begin with a handful of APIs that need to be developed and then you'll start implementing more and more until you realize it's become quite expensive. 

    I rate this solution eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free MuleSoft Anypoint Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free MuleSoft Anypoint Platform Report and get advice and tips from experienced pros sharing their opinions.