I use the solution for NetSuite and Salesforce integrations.
Salesforce CPQ Consultant at Milo
Helps with NetSuite and Salesforce integrations but beginners will find it complex
Pros and Cons
- "The tool's visual features are attractive."
- "Mule Anypoint Platform is complex for beginners. Users without programming skills will find it complex. It should also improve its pricing."
What is our primary use case?
What is most valuable?
The tool's visual features are attractive.
What needs improvement?
Mule Anypoint Platform is complex for beginners. Users without programming skills will find it complex. It should also improve its pricing.
For how long have I used the solution?
I have been using the product for half a year.
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What do I think about the stability of the solution?
I rate Mule Anypoint Platform's stability a nine out of ten.
What do I think about the scalability of the solution?
I am the single user of the product in my company. I rate its scalability a ten out of ten.
How are customer service and support?
I haven't contacted the technical support team.
How was the initial setup?
The product doesn't require the installation of agents.
What's my experience with pricing, setup cost, and licensing?
Mule Anypoint Platform is affordable.
What other advice do I have?
You would need programming skills to use the product. I rate it a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director and Solution Architect at a tech services company with 11-50 employees
A cloud solution for developing apps and integration
Pros and Cons
- "The solution is very scalable with solid performance and the capability of extending it using any custom Java in case you don't have anything out of the box. MDP is strong. It is good compared to other products regarding its capabilities in managing or orchestrating the issue load."
- "The solution is very costly. The solution should provide a package with fewer capabilities at a lower price for specific companies that don’t have a big IT budget. Not every customer requires all the capabilities of the software. It will be a good fit in the market, and they will easily sell it more."
What is our primary use case?
Since we work in a consulting firm, we develop apps on MuleSoft Anypoint MQ. We mainly use this solution for integrations.
What is most valuable?
The solution is very scalable with solid performance and the capability of extending it using any custom Java in case you don't have anything out of the box. MDP is strong. It is good compared to other products regarding its capabilities in managing or orchestrating the issue load.
What needs improvement?
The solution is very costly. The solution should provide a package with fewer capabilities at a lower price for specific companies that don’t have a big IT budget. Not every customer requires all the capabilities of the software. It will be a good fit in the market, and they will easily sell it more.
For how long have I used the solution?
I have been using Anypoint MQ for four years.
What do I think about the stability of the solution?
The solution is stable.
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable. The solution is for the enterprise solution.
I rate the solution’s scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I will compare the solution with SAP CPI. It is also for enterprise-level customers like companies with a very big IT spend and infrastructure. It is better in terms of capabilities and ease of use. CPI is more complicated, and it requires a lot of time to learn it.
How was the initial setup?
The initial setup is not very complex. It depends upon the VPN, architecture, and customer. VPN is difficult because you need a network team and an understanding of what’s happening, but it is not involved in Anypoint; instead, it is the whole architecture of the IP landscape, which makes it complex.
We help our customers with initial implementation and then hand it over to the support team for maintenance.
What's my experience with pricing, setup cost, and licensing?
The tool is heavily bundle-priced. I rate the solution’s pricing five on a scale of ten, where one is expensive, and ten is cheap.
What other advice do I have?
I recommend the product for an enterprise level.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
MuleSoft Anypoint Platform
January 2025
Learn what your peers think about MuleSoft Anypoint Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Technical Architect at Unify Technologies
Great documentation, good filtering, and very reliable
Pros and Cons
- "The integration potential is excellent."
- "The pricing can be a little bit less."
What is our primary use case?
We primarily use the solution in the banking sector.
How has it helped my organization?
We use the solution for most of the integration. We have it and system integration with different systems.
What is most valuable?
The integration potential is excellent.
It has a very good database.
There is no complexity during the initial setup.
The solution is scalable.
The stability is great.
We have found the documentation to be excellent.
It has very good filters available.
What needs improvement?
The pricing can be a little bit less. Sometimes the price scare off potential users.
For how long have I used the solution?
I've used the solution for the last six years.
What do I think about the stability of the solution?
We are not using the latest version of the solution. We are using the older version. That said, it is stable. There are no bugs or glitches and it doesn't crash or freeze. It is reliable.
If a person understands the solution, it'll be very easy for them to handle it. However, if someone who doesn't know it, for example, tries to debug it, will find it confusing.
What do I think about the scalability of the solution?
The scaling is very good in comparison to other solutions. If a company needs to scale it, it's not a problem to do so.
There are likely millions of people using the product. We use it in the banking sector and have many users all the time.
How are customer service and support?
I've never used technical support. I've figured out most things on my own using their very good documentation.
How was the initial setup?
The solution is very easy to set up. It's not overly complex or difficult.
If a company already has a DevOps pipeline, it won't take long to deploy everything.
No one is needed for maintenance really. A developer can do it if the DevOps pipeline is already decided.
What about the implementation team?
We had our own technical team that managed the implementation process.
What was our ROI?
There is an ROI when people use the solution. I can't speak to the exact pricing.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing can be a little bit expensive.
What other advice do I have?
We have a partnership with Mulesoft. We are working with various versions of the solution.
I'd rate the solution eight out of ten. We've been very happy with the product overall.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Technology Officer Executive at CloudQ
Constantly improving and highly scalable solution with a good interface
Pros and Cons
- "The initial setup is quite easy because the solution has a good interface through which the configuration, mapping, and so on can be done."
- "Adding connectors for new upcoming applications would add extra value to this product."
What is our primary use case?
My main use of this solution is for integration of different applications.
What needs improvement?
Adding connectors for new upcoming applications would add extra value to this product.
For how long have I used the solution?
I have been using this solution for the last six or seven years.
What do I think about the scalability of the solution?
This product is highly scalable because it's all purely cloud-based.
How are customer service and support?
I'm pretty satisfied with the technical support - there are delays sometimes, but whenever they give a solution, it's good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is quite easy because the solution has a good interface through which the configuration, mapping, and so on can be done. The initial DevOps setting up takes some time, but once that's done, it's easily manageable.
What about the implementation team?
We use an in-house team for implementation.
What other advice do I have?
MuleSoft improves this product with every release, and since we're in a country that receives quarterly releases, any issues or improvements have usually already been dealt with. Any company that wants to implement this solution needs to have at least minimum enterprise-level applications to be integrated - only then can they make maximum use of their software. I would give this solution a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
R&DS IT EL - Digital at a healthcare company with 10,001+ employees
Reliable, good support system, and integrates well
Pros and Cons
- "Mule Anypoint Platform is our preferred platform for integration."
- "Mule Anypoint Platform could improve by having more up-to-date adapters to do work in a digital space."
What is our primary use case?
We use the Mule Anypoint Platform for various integrations as a platform.
What is most valuable?
Mule Anypoint Platform is our preferred platform for integration.
What needs improvement?
Mule Anypoint Platform could improve by having more up-to-date adapters to do work in a digital space.
For how long have I used the solution?
I have been using the Mule Anypoint Platform for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
When there is a high velocity the solution could improve the scalability.
How are customer service and support?
We have a good support system with the Mule Anypoint Platform technical team. We have a dedicated support contact that works very hard.
How was the initial setup?
The integration could be made easier. Integration strategy is very important, it is not a one size fits all process.
What other advice do I have?
I would recommend this solution to others. Having good architecture is important.
We are satisfied with the solution.
I rate Mule Anypoint Platform an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Self Employed/Independent at a consultancy
Mature unified platform for iPaaS and API management enabling a cost-efficient model for re-use and self-service
Pros and Cons
- "MuleSoft offers with the Anypoint Platform a unified platform for API management and an integration Platform as a Service (iPaaS) as well as an on-premise Enterprise Service Bus pattern."
- "MuleSoft's release calendar is rather conventional with two major, two minor releases and hotfixes in between. The competition sometimes offer more rapid release cycles and provides improved and new functionality with a faster time-to-market."
How has it helped my organization?
I worked for a MuleSoft partner for four years before going independent mid 2017.
What is most valuable?
MuleSoft offers with the Anypoint Platform a unified platform for API management and an integration Platform as a Service (iPaaS) as well as an on-premise Enterprise Service Bus pattern.
The iPaaS and API management are offered on CloudHub, MuleSoft's SaaS offering, and is located on Amazon Web Services. API management and the iPaaS run-time can also be deployed on-premise or in a private cloud. The run-time manager, Anypoint Runtime Manager (ARM), for monitoring and alerting on the run-time is located by default on CloudHub (AWS).
The API management capabilities are very mature and allow an organization to re-use microservices. It enables efficient self-service for connecting (external) API consumers through Anypoint Exchange. The API Manager includes out-of-the-box policies that can be used for rate limiting, throttling, and security.
The platform support High Availability, High Reliability and High Performance if the required patterns and network topology are followed.
The platform offers over 200 standard connectors for applications and technology, such as HTTP(s), databases, SOAP, XML, and REST, as well as premium connectors for SAP, HL7, EDI, etc.
Integrations are configured visually by dragging and dropping them on a canvas, but they do sometimes require some coding by Java, .NET or Groovy.
The API management, iPaaS and on-premise ESB run-times are based on the same source code and allow an smooth in-time move to iPaaS, if desired, with minimal changes to the existing configuration and code.
The recent Q3 2017 'Crowd' release of the platform included the flow designer, a browser based visual zero-code IDE for citizen integrators, and additional functionality for API management.
What needs improvement?
MuleSoft's release calendar is rather conventional with two major, two minor releases and hotfixes in between. The competition sometimes offer more rapid release cycles and provides improved and new functionality with a faster time-to-market.
For how long have I used the solution?
I have experience as an enterprise architect and consultative presales since mid-2013 with iPaaS and API management offerings, the competitive landscape and trends, and from 2013 have experience and knowledge on with MuleSoft's offering.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None. The minimal subscription offered is already highly scalable, and one can always upgrade to more processors, if required.
How are customer service and technical support?
Good, but a bit formal with following process and policies, but that can be the case with technical support anywhere.
Which solution did I use previously and why did I switch?
Point-to-point connections. An iPaaS and/or API management offers more advantages, such as shorter time-to-market, less staff required for development and maintenance, less incidents on support, etc.
MuleSoft has a pure and dedicated vertical focus on product development for integration with their API management and iPaaS offerings, which can be consider as a plus.
How was the initial setup?
Very quick and easy. An environment (development, test, UAT and production) can be set up in a couple of hours on an on-premise infrastructure or private Infrastructure as a Service compute cloud.
What about the implementation team?
I worked at a MuleSoft implementation partner in the past that did full implementations and support as well as enabling a customer in-house IT team on the platform.
As far as my experience goes, the vendor team is also strong.
What was our ROI?
The ROI is very good with this integration platform as is the case with similar iPaaS and API management offerings in the market.
The TCO of an application landscape is heavily reduced by phasing out possible existing middleware, custom point-to-point integration, underlying infrastructure, and reducing technical debt.
Vendor lock-in of existing IT suppliers with possible (legacy) applications and heavy customization can easily be reduced by following the proper implementation approach and by this decoupling Line of Business applications in a landscape. "Legacy modernization" is another use case, that can be realized with the platform.
The API-led approach of MuleSoft offers a very cost-efficient model and re-use for implementation and support of microservices, APIs and (generic) services when followed correctly, and is fully supported and enabled by the web engagement tools of the platform (Anypoint Exchange, Anypoint Portals, and Anypoint Design Center). The approach results in a decrease of maintenance costs and time for internal IT departments and external IT vendors and frees up time in an organization for innovation.
What's my experience with pricing, setup cost, and licensing?
Licensing can be complex as is the case with most iPaaS/cloud offerings.
I would advise on making an overview of the type of connections needed, technology, and applications used and to match this to the licensing model and take the time for the explanation on the licensing model. What is the minimal licensing model, which parts are mandatory, when can you scale up or down, etc. One needs a full picture to understand it.
MuleSoft is also known for Mule ESB, their initial Open Source offering, and this one is still available. It should not, however, be considered for enterprise class use cases as it does not include the required out-of-the-box connectors and requires heavy coding in Java. The Anypoint Runtime Manager is also part of the Enterprise Licenses and no management console is thus available for Open Source making it a black box on production as is the case with custom point-to-point middleware.
Which other solutions did I evaluate?
BizTalk, Talend, and WSO2.
Disclosure: My company has a business relationship with this vendor other than being a customer: I worked at a MuleSoft implementation partner in the past and I went independent/self-employed in 2017. I give independent advice and support in the adoption of strategic technologies, and these include among other iPaaS and API Management offerings such as the ones of MuleSoft.
Solutions Architect at a computer software company with 1,001-5,000 employees
Increases productivity, speeds up integration, and helps with effective re-authentication
Pros and Cons
- "It has improved our organization a lot because of the increase in productivity, and it has simplified the development of products. MuleSoft Anypoint Platform is a highly effective tool where you can build integrations so effectively. If you establish the integration platform, it increases productivity. It helps us to do effective re-authentication, and it speeds the integration."
- "What I hear from my customers is that it's very expensive compared to the cost of other integration suites. The cost keeps increasing. MuleSoft should come up with customization factors by using a different way of getting the cost-related stuff to attract customers. That is, they should come up with some cost optimizations."
What is our primary use case?
Our customers have a transformation center, and all their existing enterprise applications have to integrate to it. For example, SAP, Salesforce, and some SFTP integrations. We are doing all of these integrations with the Anypoint Platform.
How has it helped my organization?
It has improved our organization a lot because of the increase in productivity, and it has simplified the development of products. MuleSoft Anypoint Platform is a highly effective tool where you can build integrations so effectively. If you establish the integration platform, it increases productivity. It helps us to do effective re-authentication, and it speeds the integration.
What is most valuable?
I like the cloud-based integration. Product wise, it has all the connectors and all the required applications.
What needs improvement?
What I hear from my customers is that it's very expensive compared to the cost of other integration suites. The cost keeps increasing. MuleSoft should come up with customization factors by using a different way of getting the cost-related stuff to attract customers. That is, they should come up with some cost optimizations.
In the next release, I would like to see deployment automations.
I would also like MuleSoft to come up with a central platform because with on-premises and hybrid environments, where some are cloud-based applications and others are on premises applications, a DPC setup has to be done. It would be good if they can implement one centralized user interface that provides all of the facilities.
For how long have I used the solution?
I've been using it for four years.
What do I think about the stability of the solution?
Compared to the previous version, this version is stable.
What do I think about the scalability of the solution?
It is quite scalable. MuleSoft Anypoint Platform has elastic scaling capabilities, where you can increase the number of instances. Suppose you have a higher number of requests coming in from the source. This solution has the capability to scale up the application and scale up the instances of the processes to actually capture the number of requests as well.
We have IT leads, developers, and architects using this solution in our company, totaling 10 people. We use it for around 200 customers around the world as well.
Which solution did I use previously and why did I switch?
I've used TIBCO and webMethods, but they are not as effective at cloud-based integration as MuleSoft Anypoint Platform is.
How was the initial setup?
The initial setup is very simple, and I would give it a four out of five.
It took about five to ten minutes to deploy the solution.
What about the implementation team?
We did it in-house.
What's my experience with pricing, setup cost, and licensing?
The licensing is core-based. My customers tell me that it's very expensive compared to the cost of other integration suites.
What other advice do I have?
You have to look at how it affects your integrations and how you are going to add value to the business once you've implemented it. Suppose you are doing integrations from two to three applications, and they're charging more for that purchase. Then, it won't be so effective for you down the line, like in two or three years. If that's the case, I won't prefer to go for MuleSoft Anypoint Platform. However, if by doing this integration it would actually increase productivity, increase the flexibility for future integration needs, and improve the return on investment, then MuleSoft Anypoint Platform is a good choice.
I recommend this solution, and on a scale from one to ten, I would rate it at eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Architect at a tech services company with 10,001+ employees
Great API management feature and highly scalable
Pros and Cons
- "API management."
- "Lacks intelligent management data and intelligent mappings."
What is our primary use case?
Our primary use case for this solution is for our supply chain network and integrations. I'm an integration architect and we are users of Mule Anypoint.
What is most valuable?
The API management portion of the solution is great and the most valuable for us.
What needs improvement?
With regard to the integrations, I'd like to see something similar to the features you find in Dell Boomi related to the intelligent management data and intelligent mappings. Those would be helpful improvements that would help developers. For beginner users with little technical knowledge, some low code would help.
The solution is Java oriented but doesn't require Java knowledge which is good. But when you are debugging something or when you have other issues, it's important to know a little bit about that. I'd like to see some simplification. Anything that can be automated in the Data V area would also be helpful.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The stability is good although we sometimes face issues with debugging and Java errors that we get in the Mule runtime. Batch components and debugging require Java knowledge. I know that the interfaces you find on some other products are more stable than this and our issues come from the Java troubleshooting and monitoring.
What do I think about the scalability of the solution?
The scalability of this product is good. We have a team of 15 developers who use it. I'm an API architect and work more with DevOps but the solution is also used by others such as platform architects. We work at analyzing our requirements and then assist our team and developers. It's the development team that maintains the solution. We're looking to expand our use of this solution.
How are customer service and technical support?
We haven't had any issues with technical support, they're quite good.
How was the initial setup?
We had some issues with the initial setup. It's a balancing act and it requires some basic technical knowledge. It took some time to debug. We initially carried out a manual deployment and then used the Azure DevOps tools to do the automation. We used Ansible for the deployment.
What other advice do I have?
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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