MuleSoft Anypoint Platform Reviews

I think the solution is used to build APIs

The transforming message is an area in the solution that needs to be improved. There is not much information on the internet, and since MuleSoft is new, there is nothing to research or find in Stack Overflow.

They are probably trying to test two layers at once. I don't know how that would be possible. I've been trying to work between something another company left recently. So while testing it, it's been hard because there are a lot of layers, and some of them are not okay. If I could test two locally, that would be great.

I have been using it for a couple of months. So, it has only been two or three months.

It is a stable product.

Previously, we used Cisco in our company.

The initial setup was simple.

I would recommend others to use it because it's very easy to start. Overall, I rate it an eight and a half to nine out of ten.

It's kind of a hybrid integration. We are trying to connect some of the paths to tie SaaS and on-premise applications together.

It's basically leveraging the CSP's native IM, which is great.

The stability is good.

It's highly scalable. 

The flexibility has been great overall.

We would like an entire DevOps in place in this particular solution. Which would help us in terms of automation.

I've been using the solution for one and a half years. 

We have found the solution to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

I would describe the solution as very scalable. If a company needs to expand the product out, it can do so.

As integrators, we can set up the solution for our clients. 

We didn't look at other options at the time as the customer wanted this particular solution. We didn't do any comparison shopping. 

We are a partner and a systems integrator.

I would advise potential new users to look at the service and target destination, where there is an expectation of automation.

I'd rate the solution at a nine out of ten based on its overall scalability and flexibility. We're quite happy with it so far.

Primarily we use the product for our retail platform to build our integrations. That is the main feature of what it does. So, it's an API (Application Programming Interface) and ETL.

It integrates better with our main platform than our previous solution.

There are a couple of valuable features in the product. API management is very useful. In general, the management of the application has been much better over time and it has improved a lot. The graphic interface became much better visually. Specifically, the monitoring capabilities are good because of the statistics and feedback it supplies.

As far as improvements, the runtime management in MuleSoft can be much better. It has some issues, or we have issues with it.

As for additions, the first thing that I want is for them to create their own connectors. That is very important. Other things beyond that are hard for me to imagine right now especially because they have a lot of features already that we are not yet using. 

I've been using Mulesoft Anypoint Platform for about 2 years. Previously I've used its earlier version - Mule ESB Enterprise Edition

The stability is another thing on MuleSoft that can be improved. They introduced connectors for other platforms and sometimes the connectors are not great quality and they are not very robust. So that affects the stability and is an area where stability and the product overall could be improved as well. It isn't the product itself as much as the integration opportunities. The volume of products that the solution works with in one release version is affected when the platform changes. When they change to a new version all-of-a-sudden the connector doesn't work or works poorly. That can cause stability issues. Basically, when they roll out a new version, it seems they simply don't make enough consideration and do enough testing as to how it affects the compatibility with the connectors.

The customer service and technical support are unique compared to other providers. They are very involved, very responsive, and they are very eager to help and to provide what we need. Early on, I had bi-weekly calls with the support team and now we have just monthly calls. There is a very dedicated support team that works with us. Any time we brought up any issues, they send specific specialists that are interested to know more about specific aspects of the platform or if they need to discover more about the product usage. That relationship was driven by both sides and fulfilled by both sides. It was a very positive situation. It is kind-of a very client-centric approach to customer service and really nice. It is really different from the type of relationship we have with other vendors like Salesforce or even in general.

Before switching to MuleSoft Anypoint Platform we were using Talend Data Integration. We ended up choosing Mule over Talend for a number of reasons. There was easier adaptability for our current resources. The most important reason was that we had a reason to believe that the compatibility would be better because we were strategically using Salesforce as one of our core frameworks. Salesforce acquired MuleSoft and we were trying to avoid more problems by staying with a competing product in this situation. We hoped there would be more integrations between the Salesforce and MuleSoft platforms and that played a role in our decision. After that, we had a little bit of a price break. For our use case, MuleSoft seemed to be a better fit. Talend, in general, is a great platform but just did not fit as well for our use case.

The setup was pretty straightforward. I actually got very good support. On the presale, post-sale and to this day, we have a very interesting and kind of unique relationship with MuleSoft. I can see from the difference in our service than they maintain with other customers.

MuleSoft was involved in deployment on the initial setup of our deployment. And they were involved in the setup of the deployment processes like CI/CD (Continuous Information Continuous Delivery) practices. That's another good point that they have is strength in working through the deployment processes.

It was not so easy to do the configuration, but they supported us by helping to set up all the things we needed. In all, it was not just a push of a button. The cloud solution itself is nothing to start because you don't need to deploy it, but you need to do configuration before you start using it.

The product is one cost. Support comes complete with no additional cost even though they pay some special attention to us. We are not a huge client. I would say we are smaller than a lot of their clients. But they do have, as I understand, some interest to grow in Canada and build their local assets. It works out well for us because we have some benefits with the company.

Apigee, Informatica, Azure API Management

Mulesoft Anypoint Platform was chosen because of the best combination of functional capabilities, price, and current (and possible future) level of integration with Salesforce.  

My advice for anyone considering this as a solution is first to get to understand exactly what resources will be needed from an architecture perspective. It is important to know how the MuleSoft Anypoint Platform works, what are the limitations, and the kind of consumption gradient they need. The idea would be to acquire enough resources — not too much that you overspend for nothing and not too low that there are performance or other problems.

That was actually one of the good things about MuleSoft when we started to do our discovery or due diligence. In the presale process, a presale engineer explained some technical perspective on the MuleSoft solution and we were able to plan and handle it accordingly. They explained how their runtime how it works and what the provisions were. We had to decide how many cores we needed to get. They might delve into areas where we needed any additional explanation as to what they meant. They were very, very helpful because they assisted us in understanding instead of making anyone feel bad or have a difficult deployment because it was not so straightforward a process. They helped us to understand it and when you understand it, it becomes very easy from a planning perspective.

On a scale from one to ten, one being the worst and ten being the best. I would rate this product about an eight. It is not a ten because of the problem with the connectors and right now the pricing models. Sometimes with pricing, you need to understand what you understand and when you need to be careful. The pricing may not be good or bad I don't know. In our case, it is what it is and we are satisfied. The thing that I saw was that other people who are dealing with MuleSoft, who don't have such a great relationship and perfect support team, might have misunderstood the pricing model. Because of that, the customer did not know what exactly they need to get and how the product filled their needs. So MuleSoft needs to keep their level of client education up to the level they did for us.

Another thing with education has to do with training. There's not too much material on the MuleSoft cloud platform around anywhere. This is probably because at this point they have to do it by themselves because there is not a big community of users. It is very rare to find something on MuleSoft easily if you have an issue.

You always can find information on Google and sometimes you can solve your issues. But what I am talking about is something a little bit more organized as clusters of information and videos. I wish I could get information from dedicated community platforms. It is maybe not something that they feel they can address, but maybe they actually can. Maybe they can create some kind of relationship with information and training platforms to introduce some awareness of their product.

I use the solution for NetSuite and Salesforce integrations. 

The tool's visual features are attractive. 

Mule Anypoint Platform is complex for beginners. Users without programming skills will find it complex. It should also improve its pricing. 

I have been using the product for half a year. 

I rate Mule Anypoint Platform's stability a nine out of ten. 

I am the single user of the product in my company. I rate its scalability a ten out of ten. 

I haven't contacted the technical support team. 

The product doesn't require the installation of agents. 

Mule Anypoint Platform is affordable. 

You would need programming skills to use the product. I rate it a nine out of ten. 

We have a strong presence in various use cases, with the primary focus being on digital integration and API monetization. Our main objective is to help our customers maximize the value of their APIs and generate revenue from them.

We have adopted an API-led digital transformation approach which has already started delivering value for our clients.

The community manager is the standout feature of the Mule Anypoint Platform, as it provides a platform to showcase your API to external parties. It is exceptionally user-friendly and enables external parties to easily utilize and consume the APIs.

In order to set up a storefront, we currently rely on a third-party solution. It would greatly enhance our operations if this feature was integrated into their existing solution.

Some of the functionalities are hosted in the cloud, which occasionally poses challenges when integrating with on-premises applications. Improving this aspect could be beneficial for a smoother and more seamless experience.

I have been using the Mule Anypoint Platform for approximately one year.

The stability of the Mule Anypoint Platform is excellent.

I rate the stability of the Mule Anypoint Platform a ten out of ten.

The solution is scalable. One of our large companies that use the solution has not had any problems.

We have between 20 and 30 engineers, developers, and architects using the solution.

I rate the scalability of the Mule Anypoint Platform a ten out of ten.

The support from the vendor is great.

I rate the support of the Mule Anypoint Platform a ten out of ten.

Positive

I have previously used IBM. 

The system we have is straightforward yet highly integrated. It is a single platform, unlike IBM, where they had multiple platforms and systems to deliver similar value. This complexity made the IBM system challenging to navigate as their technical resources had to learn various platforms, including integration and API gateway, which had different formats. Consolidating these platforms into one unified system would simplify management and reduce complexity.

Setting up the Anypoint platform is a very easy process especially when supported by the Catalyst Launch services from MuleSoft.

The pricing of our solution is highly competitive. While it may not be categorized as exceptionally low, it is certainly more affordable compared to IBM.

I rate the price of the Mule Anypoint Platform a seven out of ten.

We come from IBM Integration Bus background and the decision to adopt Mule was easy after a few engagements with the MuleSoft team.

The initial setup of the Mule Anypoint Platform is simple. My team was trained in only a few weeks. The process of deployment took a couple of hours.

My advice to others is for them to use the catalyst service. They help you get started and gradually let you be on your own.

Mule Anypoint Platform is also highly convenient since my team was able to quickly set up the new team for the initial implementation. Within a few weeks, they began developing independently, gradually reducing the need for external support and focusing on efficiently running the system with internal resources.

I rate the initial setup of the Mule Anypoint Platform a nine out of ten.

We primarily use the solution in the banking sector.

We use the solution for most of the integration. We have it and system integration with different systems.

The integration potential is excellent. 

It has a very good database. 

There is no complexity during the initial setup.

The solution is scalable.

The stability is great.

We have found the documentation to be excellent. 

It has very good filters available.

The pricing can be a little bit less. Sometimes the price scare off potential users. 

I've used the solution for the last six years. 

We are not using the latest version of the solution. We are using the older version. That said, it is stable. There are no bugs or glitches and it doesn't crash or freeze. It is reliable. 

If a person understands the solution, it'll be very easy for them to handle it. However, if someone who doesn't know it, for example, tries to debug it, will find it confusing. 

The scaling is very good in comparison to other solutions. If a company needs to scale it, it's not a problem to do so. 

There are likely millions of people using the product. We use it in the banking sector and have many users all the time. 

I've never used technical support. I've figured out most things on my own using their very good documentation. 

The solution is very easy to set up. It's not overly complex or difficult.

If a company already has a DevOps pipeline, it won't take long to deploy everything. 

No one is needed for maintenance really. A developer can do it if the DevOps pipeline is already decided. 

We had our own technical team that managed the implementation process. 

There is an ROI when people use the solution. I can't speak to the exact pricing. 

The pricing and licensing can be a little bit expensive. 

We have a partnership with Mulesoft. We are working with various versions of the solution. 

I'd rate the solution eight out of ten. We've been very happy with the product overall. 

I used it in my previous company. We were using it to build a middleware layer to connect a lot of systems together. Oracle and Salesforce were the two primary systems that were being done. We were building it out so that we could hook in any of the ERP systems that we had at that company. So, the use case was to be able to connect systems and do process integration across multiple ERP systems.

Overall, it is a pretty good product. It is also very scalable.

Its documentation needed a little bit of work to make it more usable. It is a platform that is used mainly by developers and other people for connecting systems. Its documentation was confusing in some areas and was not very helpful in other areas. I had to go to a consultant to get some work done, which ideally shouldn't be required.

It is very scalable. It can be used from a small project to a large project.

I would rate Mule Anypoint Platform an eight out of ten.

We primarily use the solution to connect multiple enterprise applications across multiple clouds.

The API toolkit is the solution's most valuable aspect at this time, for our organization.

I don't know if there are any real pain points per se. 

The terms of use and how it's priced has become very difficult to manage, which is forcing us to look for alternatives already - and we haven't even been using it for that long just yet.

The initial setup is rather complex.

There should be more templates associated with a standard to large ERP. There are 18 interfaces required between HighJump to SAP, our warehouse management system. Those templates are standard. Everybody that has HighJump and that has SAP would have to do those 18 interfaces and they should be in a template - yet those templates don't exist. Due to that, there's too much API building from scratch. They should be able to build an API library.

We've been using this solution for the last five months. It hasn't been very long just yet.

We haven't used the solution for too long. That said, it seems stable. It is early to make that determination as we've only been using it for about five months. However, there haven't been any bugs or glitches and it doesn't seem to crash or freeze at all.

Since we haven't yet used the solution for a long time, we haven't tried to scale it. We don't see any scaling limits at this point, however, there could be. We'll see when we expand it across our three SAP instances.

How many people actually use the product is hard to gauge. An API is being used with people not even knowing it. In essence, the entire organization is using APIs that tie our applications together. I'd say working with it, touching it, there are probably six employees on it.

Technical support has been okay. There's room for a bit of improvement. They could be more standardized. The level of service seems to depend on who you get.

The initial setup is not simple or straightforward. It's actually pretty complex to implement. 

The deployment itself took about two months.

We used an integrator that helped us with the initial part of the setup.

We can't discuss pricing at this time as we are under an NDA.

We evaluated lots of options. Now, due to the economics of the solution, we are back to evaluating solutions again. We are looking to see if we can switch to something else.

We're just a customer. We don't have a business relationship with the company.

I'm not sure of which version of the solution we are using right now.

I'd recommend this solution to others. However, I'd advise that they be careful of the licensing terms. They're so convoluted. There are many hidden costs in the use of the product and you may not realize what it will actually cost until it's too late.

Overall, I would rate the solution at a seven out of ten.