NetSuite CRM+ Reviews

Name: NetSuite CRM+
Brand: NetSuite
Rating: 3.5 (4 reviews)

3.5 out of 5

4 reviews
66% willing to recommend

420 followers

What is NetSuite CRM+?

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

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NetSuite CRM+ is the #9 ranked solution in top Opportunity Management solutions and #36 ranked solution in top CRM solutions. PeerSpot users give NetSuite CRM+ an average rating of 7.0 out of 10. NetSuite CRM+ is most commonly compared to Salesforce Sales Cloud: NetSuite CRM+ vs Salesforce Sales Cloud. NetSuite CRM+ is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Buyer's Guide

CRM

January 2025

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Featured reviews

Greg Jacob

Executive Consultant at Gemini Solutions Group

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Venkat Sudni

Solution Architect at a manufacturing company with 51-200 employees

NetSuite CRM is easy to deploy because it's a cloud-based solution. It takes a few months to deploy and integrate it. We sometimes use third-party implementers and professional services, but most of our solutions are deployed in-house. Our deployment team consisted of five people, including a solution architect, a functional consultant, and some technicians.

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reviewer1681863

Customer Solution Executive at a tech services company with 51-200 employees

The technical support for this solution is not the best, because it's very, very hard to get a hold of someone who is able to help you on the spot. They usually have to refer you to someone else, then that person refers you to another person, so you can finally end up in the right department, with the right person, for your question. They have different tiers of services, so depending on what you're buying and how much you pay, you have a different level of service with them. The cheapest tier won't even allow you to call them, e.g. it will only be via email or cases. The more you pay, then that's when you start having dedicated personnel assigned to your account to help you.

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NetSuite CRM+ mindshare

Product category:

As of January 2025, the mindshare of NetSuite CRM+ in the CRM category stands at 0.6%, down from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Dec 20, 2024

Valuable Features

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

Room for Improvement

NetSuite CRM+ requires improvements in its user interface, which is considered unattractive compared to Salesforce. Enhancements in warehouse management and field service automation are necessary, as full automation for assigning service orders is lacking. Incorporating artificial intelligence for intuitive assistance is suggested. Tracking historical contacts could be better, as current methods demand manual logging without seamless integration.

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"The product needs to improve the warehouse management feature."

Pricing

"It ultimately depends on the features and functionalities required for your specific use case."
"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month.Its cost is not a licensing cost per user, but a module cost and a user cost."

Popular Use Cases

Users primarily leverage NetSuite CRM+ for seamless integration with NetSuite ERP, enabling efficient lead-to-quote processes and quote conversions on a unified platform. They use it for email marketing, account management, scheduling customer profiles, and integrating with Suite Commerce. It manages customer data for support, while some pair it with Salesforce for external sales. Organizations document sales activities, create and manage accounts, track opportunities, and aid project management and administrative teams.

Deployment

Setting up NetSuite CRM+ is straightforward and well-documented. Users can easily begin by configuring users and items. They can tailor the app to their needs by modifying stages, making it ready out of the box. The cloud-based nature allows for deployment within a few months. Some opt for third-party implementers while others rely on in-house teams, which may include a solution architect and some technicians, ensuring a seamless setup process.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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