Try our new research platform with insights from 80,000+ expert users
reviewer1390218 - PeerSpot reviewer
TitleGrowth Equity Associate at a venture capital & private equity firm with 51-200 employees
Real User
There's nothing else like it and it has a good feature set
Pros and Cons
  • "I like all of the features."
  • "In the next release, I would like to have a more intuitive tutorial."

What is our primary use case?

My primary use cases are for Word: 

  • I write memos
  • PowerPoint 
  • Pitch decks
  • Excel
  • Financial models.

What is most valuable?

I like all of the features. 

What needs improvement?

In terms of improvement, a better help bar would be good. I find it's generally not very helpful and I have to search online.

For how long have I used the solution?

I have been using Office 365 for twelve years. 

Buyer's Guide
Office 365
November 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's easy to expand and add new things like Google Docs and new PowerPoints.

I use it all the time. 

How was the initial setup?

The initial setup was straightforward. The process was short. I did it myself. 

What other advice do I have?

In the next release, I would like to have a more intuitive tutorial.

I would rate Office 365 a ten out of ten. There's nothing else like it. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Assistant Manager, IT Infrastructure & Planning Division at a financial services firm with 1,001-5,000 employees
Real User
SharePoint and Yammer are the most valuable features.

What is most valuable?

You know that there a lot of features are available. SharePoint and Yammer are the most valuable.

How has it helped my organization?

Any user can get updates from this portal easily.

What needs improvement?

  • Yammer
  • RMS
  • Delve

For how long have I used the solution?

I have used it for the last three years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any issues like that.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Technical support is very good.

Which solution did I use previously and why did I switch?

We used only Google, but we have Microsoft AD, Exchange, SharePoint, System Center, Lync/Skype for Business, so that Office 365 Enterprise is the most important for us.

How was the initial setup?

Initial setup was not complex.

What about the implementation team?

We implemented it with our team.

What was our ROI?

We got a lot of ROI from the business site.

What's my experience with pricing, setup cost, and licensing?

You need to compromise regarding the licensing and pricing.

Which other solutions did I evaluate?

I would recommend using products from the same vendor (i.e., Microsoft).

What other advice do I have?

It is excellent for any organization's business productivity.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Office 365
November 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1340964 - PeerSpot reviewer
Executive Director - India Region at a tech services company with 11-50 employees
Real User
Easy to set up, well bundled applications, and very stable
Pros and Cons
  • "I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."
  • "I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app."

What is our primary use case?

We primarily use the solution for office communication.

What is most valuable?

Everything about the solution is useful.

Outlook is great. We like that there's SharePoint connectivity. The OneDrive is amazing. 

I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools. 

It's great that there's also one single sign-on and all features are available.

What needs improvement?

I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app. I would prefer it as separate options (advanced vs basic). Currently, it is all bundled in one big product and it's confusing.

For how long have I used the solution?

I've been using the solution for three years at this point.

What do I think about the stability of the solution?

The stability of the solution is good. The functionality is never affected by bugs or glitches. It doesn't freeze or crash. After using it for more than two years, we haven't had a problem.

What do I think about the scalability of the solution?

The scalability of the solution is good. We've never had any issues with it.

How are customer service and technical support?

Although we haven't contacted Microsoft's technical support for this solution, my past experience with them was largely positive. Generally, they are very quick to respond if we need help.

How was the initial setup?

The initial setup was not complex. It was very straightforward. We were online in a matter of minutes.

Deployment has taken about two and a half years.

What about the implementation team?

We didn't need the assistance of an integrator or reseller to help us set anything up. It's cloud-based so it's easy.

What other advice do I have?

I'd recommend the solution to others. They should just take the product and start using it. It's fantastic having everything in one place.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user861651 - PeerSpot reviewer
IT and Digital Evangelization with 11-50 employees
Real User
Product helps us be more efficient with a standardized way of doing things
Pros and Cons
  • "The technical support is outstanding."
  • "The product helps us be more efficient. It helps us to have a standardized way of doing things."
  • "There are some complexities to the initial setup if you use some of the more advanced features."
  • "It needs improvements around its compatibility with non-Microsoft products."
  • "They should do more testing before product releases."

What is our primary use case?

We are using the cloud-based version. We use it in an office environment and also in a school environment. It is performing great.

How has it helped my organization?

The product helps us be more efficient. It helps us to have a standardized way of doing things. It is very compatible with other companies that we do business with, because they have about a 90% market share in that space. Therefore, it makes it where we can be compatible with the people that we do business with.

What is most valuable?

The whole Office suite of Office products: Word, Publisher, Outlook, etc. are fantastic. The whole suite of products is very good. 

What needs improvement?

  • It needs improvements around its compatibility with non-Microsoft products.
  • They should do more testing before product releases.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

I have not had any problems with the scalability. It has scaled to everything that we have needed.

How are customer service and technical support?

The technical support is outstanding.

Which solution did I use previously and why did I switch?

We switched from the PC-based solution (desktop) to the cloud-based. The cloud-based gave us more opportunities to be more flexible. It is easier to get to when employees are out of the office or at home. They can link in to the product, so it makes it very available.

How was the initial setup?

The initial setup is very straightforward. There are some complexities to it if you use some of the more advanced features, but for the basic install, it is very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing/licensing is easy to manage.

Which other solutions did I evaluate?

There weren't any vendors on our shortlist. We just decided to go to the cloud version. We were already using it in our desktop environments, so there were no competitors.

What other advice do I have?

It is an excellent, stable solution for doing what we do in our business. The product has my highest recommendation.

Most important criteria when selecting a vendor: reliability of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior IT Network Administrator at a tech services company with 1,001-5,000 employees
Consultant
Eliminates server, hardware costs and downtime, new features are available immediately
Pros and Cons
  • "There are no more server and hardware operational costs and downtime, updates, etc. for all the workloads available. Newer features and updates are available immediately. Can be managed from a single web interface. Cloud-based, so same experience for all users, regardless of location."
  • "We have had some connectivity issues."

How has it helped my organization?

No more on-prem Exchange Server, all mail in cloud, no maintenance or server management.

What is most valuable?

  • Exchagne Online
  • Security and compliance
  • Skype for Business
  • Office 365 ProPlus
  • SharePoint Online
  • Yammer
  1. There are no more server and hardware operational costs and downtime, updates, etc. for all the workloads available.
  2. Newer features and updates are available immediately.
  3. Can be managed from a single web interface.
  4. Cloud-based, so same experience for all users, regardless of location.
  5. Licensing, billing, and accounting are available from the management interface.

What needs improvement?

We have had some connectivity issues.

For how long have I used the solution?

Three to five years.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Very good.

Which solution did I use previously and why did I switch?

We previously had an on-prem solution.

How was the initial setup?

Easy.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I would rate it a 10 out of 10. I'm very satisfied with the product, with Microsoft, and the support provided by the tech. It's very good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user613581 - PeerSpot reviewer
Systems Engineer at a tech services company with 5,001-10,000 employees
Consultant
Exchange Online and Skype for Business Online are valuable features.

What is most valuable?

Exchange Online: It's the cloud version of Exchange Server and is pretty much easy to use.

Skype for Business Online formerly Lync Online: It's a fully fledged chat cum video conferencing tool. With the integration of Skype and Lync, the tool has now become more useful and helpful.

How has it helped my organization?

There were functionalities of the Lync 2013 client version that were not helpful, like connecting with people outside the organization and having better conferencing abilities. These have now been improved with the involvement of AT&T collaboration with Microsoft Lync. Moreover, Skype for Business Mobile is a more handy tool now.

What needs improvement?

The Skype for Business admin centre could be easier to use.

The Microsoft Intune admin portal still needs some compatibility support to run on all browsers. Presently, it requires IE 11.0 and higher version to work properly.

For how long have I used the solution?

I have been using this product since it's complete launch, which was from March 2013.

What do I think about the stability of the solution?

The 99.99℅ uptime SLA guarantee provided by Microsoft ensures there are no stability related issues.

What do I think about the scalability of the solution?

The tool is cloud-based and is based on Microsoft Azure (IaaS and PaaS). This ensures high scalability and elasticity. I have never had any situation with scalability until now.

How are customer service and technical support?

Regular customer support is good enough for all when there is a problem. Apart from that, the community supports are there as well. I would recommend enterprise users to enroll for Microsoft's Premier support.

Which solution did I use previously and why did I switch?

I have not used other solutions; however, I have assisted other users and administrators to migrate from Google Business Apps to Microsoft's Office 365 Enterprise and Business Premier environment.

How was the initial setup?

The setup is easy and user-friendly. On-screen guided instructions help make the complex process easy to use.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are pay-as-you-go, concept-wise. Plans are available per user per month or per user per year. These are available on Microsoft's website. Users or organizations can choose the plans according to their requirements and budget.

Which other solutions did I evaluate?

Frankly, the features packed by Microsoft and the compatibility with Microsoft operating systems provides you the best options when compared with other options available in market. You may Google or Bing the same for more comparisons.

What other advice do I have?

If you really need to move to cloud, compare all of the options, check your budget and requirements and subscribe to Office 365's trial pack, which is available for 30 days. Feel comfortable with the product.

If you feel that this product serves your requirement for the money you are paying, you may subscribe to Office 365 Enterprise. If in case you feel that this would cost you too much (for small business organizations), you may look for other cloud solutions like Google Business Apps or Google Apps and other cloud-based applications. You may look in Google for other cloud-based solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Systems Administrator at a manufacturing company with 51-200 employees
Vendor
Provides the capability to trace emails, and provides security over those emails.

What is most valuable?

  • Microsoft Office
  • Skype for Business
  • Office 2016
  • Data loss prevention

How has it helped my organization?

  • Provided us with better capability to trace emails, and provide security over those emails.
  • Provided the ability to encrypt email.
  • Gave us a professional video conferencing system.
  • Easily manageable.

What needs improvement?

The default reporting is not very helpful; extendable mostly through PowerShell; must have knowledge of PowerShell to fully utilize.

For how long have I used the solution?

I have used it for a little over one year.

What do I think about the stability of the solution?

I have not had an issue with anything going down. On Google Apps for Business, it was frequent.

What do I think about the scalability of the solution?

No issues with scalability; easy to work with and extend.

How are customer service and technical support?

Honestly have not had to deal with technical support; most problems have been resolvable through the community and online research.

Which solution did I use previously and why did I switch?

We previously used Google Apps for Business. Solution was incomplete, a headache to manage and extend. Email filtering was essentially useless.

How was the initial setup?

Initial setup was very straightforward; was able to set up and migrate with little assistance.

What's my experience with pricing, setup cost, and licensing?

We use a parallel licensing structure through Dell. Originally, there were some limitations; however, those limitations are now rare.

Which other solutions did I evaluate?

We looked into an onsite email server, as well as staying with Google Apps for Business.

What other advice do I have?

Know PowerShell. This is where the true power of Office 365 lies.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CMO at Neusol
Real User
Easy to set up and it integrates well with mobile devices
Pros and Cons
  • "The most valuable feature is the integration between net and mobile devices."
  • "Sometimes the synchronization between the desktop and online is a little bit slow."

What is our primary use case?

Our primary use case for Office 365 is productivity, such as email.

What is most valuable?

The most valuable feature is the integration between net and mobile devices.

What needs improvement?

Sometimes the synchronization between the desktop and online is a little bit slow.

Office 365 would be improved if the CRM integration were better.

For how long have I used the solution?

I have been working with Office 365 for the past five years.

What do I think about the stability of the solution?

We have not experienced any bugs or glitches.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

I have not been in contact with technical support.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

In summary, this is a good product and one that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user