- Great set of productivity and collaboration tools
- Strong security, if properly configured
- Constantly evolving with new features, which can be challenging for users.
Consultant at a tech services company
Great impact on project management and team collaboration
Pros and Cons
- "Great impact on project management and team collaboration."
- "The phone VoIP product provides genuine a unified communication solution."
- "Security is still complex, but the admin console improving."
- "Constantly evolving with new features, which can be challenging for users."
What is our primary use case?
How has it helped my organization?
- Great impact on project management and team collaboration.
- Improved communication and documentation.
- SharePoint's great platform for controlled document storage and management of digital assets.
- The phone VoIP product provides genuine a unified communication solution.
What is most valuable?
- SharePoint: search, portal pages, collaboration
- Teams: project management, event management, and section teamworking
- Phone: VoIP unified communication with Skype for Business across mobile, VOIP handsets, and Teams. Good reporting and good value subscriptions for international calls.
What needs improvement?
Teams still has some shortcomings, however, new features and fixes being rapidly released. Security is still complex, but the admin console improving.
Buyer's Guide
Office 365
October 2024
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814,649 professionals have used our research since 2012.
For how long have I used the solution?
More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Trade IT is a Microsoft Partner.
Lead Engineer Solutions at a media company with 51-200 employees
Tools For Teamwork, Productivity, And Administration
What is most valuable?
Office 365, Skype for Business Online, SharePoint.
How has it helped my organization?
Less overhead, work anywhere/anytime. Tools for teamwork, productivity, and administration.
What needs improvement?
The ability to work with SharePoint from within the Office applications is limited. (There is still a need for third party tools like Harmon.ie).
For how long have I used the solution?
Five years.
What do I think about the stability of the solution?
Negligible.
What do I think about the scalability of the solution?
Negligible.
How are customer service and technical support?
High level of technical support from Microsoft.
Which solution did I use previously and why did I switch?
On-premises: Office 1010/2013/2016, Sharepoint Server, Skype/Lync farm. We switched because of the ease of administration and reduced overhead.
How was the initial setup?
With the help of a clear project plan and adoption plan, implementation of Office 365 is mostly straightforward. SharePoint does need more attention. Mostly adoption issues.
What's my experience with pricing, setup cost, and licensing?
Contact Microsoft about any pricing issues.
Which other solutions did I evaluate?
No.
What other advice do I have?
Adoption is key! Don't push it. Especially for users who are used to working with traditional tools, it will be hard to adopt a new way of work.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Office 365
October 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
SharePoint BI Developer at a non-tech company
Provides version control and helps manage the assignment of tasks.
What is most valuable?
People tend to keep their mistakes hidden. With version control, you only have access to what you need. Managing assignments of tasks can make a team effort be more transparent. The solution keeps people honest.
How has it helped my organization?
Team members can work together and make them more accountable.
What needs improvement?
I would like to see improvements in connections to external content types and their connectors.
While consulting at a client’s office, I found it very difficult to connect SharePoint designer external content types to the IBM AS400 iSeries connector. I was also trying to connect to the JDE connector.
For how long have I used the solution?
We have used this solution for six years.
What do I think about the stability of the solution?
At first there were some stability issues. However, Microsoft got much better with it over time.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How is customer service and technical support?
I would rate technical support with an 8/10.
How was the initial setup?
It was easier to set up in the earlier versions. Now it has many more bells to ring.
What's my experience with pricing, setup cost, and licensing?
Cost to value is much better than on premise SharePoint.
Which other solutions did I evaluate?
We evaluated Amazon Web Services.
What other advice do I have?
Do your homework first, plan governance, and then pull the trigger. Use a migration tool to add metadata to file share documents.
Disclosure: My company has a business relationship with this vendor other than being a customer: We do consulting services using Microsoft products only.
ICT Technical Coordinator at a retailer with 201-500 employees
Enables email and calendar availability, as well as sharing.
What is most valuable?
I like that mail and calendar are available anywhere. It is easy to share with colleagues.
How has it helped my organization?
I can make changes in seconds. It is easy to share the mailbox and the calendar. It is easy set the 'out of office' status.
What needs improvement?
Microsoft Excel for Mac (version 15.30) is very slow with a large Excel document. Microsoft Excel for Windows is much faster on the same Mac with Windows (Boot Camp). I’d like to see an improvement in the speed of Excel for Mac in relation to Windows.
For how long have I used the solution?
We have used this solution for one and a half years.
What do I think about the stability of the solution?
Microsoft Excel on Mac OS can be very slow.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How is customer service and technical support?
I would give technical support a rating of 8/10.
How was the initial setup?
In our case, the installation was fairly easily, after good preparation and a plan of action. The migration of all old mailboxes to Microsoft Office 365 takes a long time. We completed this with no problems.
What's my experience with pricing, setup cost, and licensing?
This is not the cheapest option, but the product can scale to the needs of the company.
Which other solutions did I evaluate?
We evaluated CommuniGate Pro Server and Kerio Connect Mail.
What other advice do I have?
Have a good plan with shared mail and calendars.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President of Sales (Europe) at a computer software company with 51-200 employees
Integrates well, good performance, and easy to install
Pros and Cons
- "The most valuable feature of this solution is the integration."
- "I would like to see better integration with Teams, and better usability with SharePoint."
What is most valuable?
The most valuable feature of this solution is the integration. Everything is integrated.
What needs improvement?
Teams could be better. It is not very well integrated with the rest of the solution. It's too heavy.
I would like to see better integration with Teams, and better usability with SharePoint. It's complicated.
For how long have I used the solution?
I have been using Office 365 for a couple of weeks.
Office 365 is always current, it's a service.
What do I think about the stability of the solution?
Office 365 is very stable. I don't have any problems with the stability of this solution.
What do I think about the scalability of the solution?
We don't have any problems with the scalability of Office 365.
We use Office 365 extensively, we use it all of the time.
In our company, we have several dozen users.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
We are a publishing company. We develop our own solution, which I use on a daily basis.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a monthly basis, or we prepay them.
What other advice do I have?
I would advise you to carefully plan your migration.
We are both customers and a partner with Office 365.
I like this solution, I have everything that I need. I would rate Office 365 an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT User at a tech company with 51-200 employees
The solution is very fast and improves our organization by having less chances of issues arising
What is most valuable?
- Very fast
- Almost too many features to work with
How has it helped my organization?
- Reduces the manageability from physical server to cloud.
- Less chance of issues.
What needs improvement?
- Performance
- Scalability
For how long have I used the solution?
One year.
What was my experience with deployment of the solution?
Migration from Exchange.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
A nine out of 10.
Technical Support:A 10 out of 10.
Which solution did I use previously and why did I switch?
Exchange server. We changed for service improvement.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
Setup is bit difficult. Cost-wise everything is affordable.
Which other solutions did I evaluate?
No.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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