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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Real User
Good applications, helpful for work, and can easily expand
Pros and Cons
  • "It is stable."
  • "Microsoft Word is a little bit left behind regarding the tools it has."

What is our primary use case?

In my workplace, we were mostly using Excel and Word to organize files, to be able to do tables, and handle general work. Mostly, these tools are the ones that we're using, however, it has a whole suite.

What is most valuable?

It's easy for you to create tables, organize your data, write some text, et cetera. If you want to apply for a job, you need to do, for example, your CV or cover letter, and you need Word to write in. The various applications and software available are excellent.

The implementation is easy.

It is stable.

The product can scale.

What needs improvement?

They are a little bit behind Microsoft Word in regards to the ability it has. It has many things you can add, and they keep adding tables, diagrams, and everything in other places. However, Microsoft Word is a little bit left behind regarding the tools it has.

For how long have I used the solution?

I’ve been using the solution for four years now.

Buyer's Guide
Office 365
October 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable and reliable. The performance is good. There are no bugs or glitches.

What do I think about the scalability of the solution?

It is a scalable product. You can expand it as needed.

We have more than 200 people on the solution currently.

How are customer service and support?

I’ve never directly dealt with technical support. I’m not sure how helpful or responsive they are.

Which solution did I use previously and why did I switch?

I did not use a different solution previously. It was my first choice, and I went with it.

How was the initial setup?

The initial setup is very straightforward. It’s not complex. It’s not difficult.

What about the implementation team?

I didn't handle the setup myself; someone else handled the implementation. I’m not sure exactly who was involved.

What's my experience with pricing, setup cost, and licensing?

I’m not sure of the exact cost. In the past, it might have been free. However, now, people do need to pay in order to use it.

I would put the pricing around two out of five. It's not the cheapest price per se. However, due to what it offers, it's actually worth the money.

What other advice do I have?

I am a customer and end-user.

I’m not sure which version of the solution we’re using. I use both cloud and on-premises deployments.

If you do not think about the money you have to pay to activate it, the tool offers good value and many applications, making it worth it.

I’d rate the solution nine out of ten. There’s still room for improvement. However, it’s pretty good.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at Self employeed
Real User
Leaderboard
It has more features than expected, but it could be more user-friendly
Pros and Cons
  • "It has more features than somebody would expect, and it is worth taking a deeper look into the features available."
  • "It could be more user-friendly for inexperienced people."

What is our primary use case?

I use it for everything that has to do with data input and of course Excel, Office and the like. It is pretty much the cornerstone software for what I do.

What needs improvement?

I'm not really sure whether this is possible, but maybe some sort of PDF editing. I also think that it could be more user-friendly for not-so-experienced people.

For how long have I used the solution?

I have been using Office 365 for the last couple of years.

What do I think about the stability of the solution?

I had a couple of crises, but I believe it was due to hardware, so I will not comment on the stability.

What do I think about the scalability of the solution?

The scalability is pretty good. But the enemy of something good, is something even better. There is always room for improvement.

Which solution did I use previously and why did I switch?

I was previously using Google Docs. I changed to Office 365 because it's more stable and I'm more familiar with it.

How was the initial setup?

The last time I set it up, it was pretty straightforward. This time, to be honest, I had an external company set it up.

What about the implementation team?

I used an external company for the installation.

What other advice do I have?

It has more features than somebody would expect, and it is worth taking a deeper look into the features available.

I would rate this solution as a seven out of ten. It does what it says that it does. However, as I said, it could be more user-friendly for inexperienced people, and of course, things can always get better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Office 365
October 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
BI/Qlikview Architect at DataForce Ltd.
Real User
Great for building formulas, good integration with other apps, and very stable
Pros and Cons
  • "The integration with other applications is pretty good."
  • "If two people update the same file, it causes issues."

What is our primary use case?

We primarily use the solution for Excel, for analyzing data, and PowerPoint, for presentations.

What is most valuable?

There aren't any features that jump out at me as being valuable.

The Excel application's ability to handle spreadsheets and calculations if very useful.

The integration with other applications is pretty good.

What needs improvement?

There's a matter of sharing with other users. If someone is working on it or disconnects from the mutual storage, I need to save it as is and I need to override it. I cannot work together with other users on the same document. That may be possible on the cloud version of Office 365, however, I'm not sure as we use the desktop version. This is one issue we have with the solution.

If two people update the same file, it causes issues.

For how long have I used the solution?

I've only been at this company for three months, and two months in the office. I've been using Office 365 since I arrived.

What do I think about the stability of the solution?

The solution is quite stable. I haven't had any issues so fr. There are no bugs or glitches. It doesn't freeze or crash. It's very reliable.

What do I think about the scalability of the solution?

I'm not sure if scalability is an issue for this kind of application.

In our organization, there are hundreds or maybe even thousands of users. Everybody probably has some instance of it, whether it's on the cloud or on-prem. it's pretty prevalent across departments.

We are a huge company. For all of the applications we use, we have 20-30 people engaging in the support of all the projects, and not this solution in particular.

My understanding is the organization is planning to move exclusively to Office 365 and probably to the cloud. That's the next step we are taking.

How are customer service and technical support?

I have never personally dealt with technical support, however, I believe it to be quite good.

Which solution did I use previously and why did I switch?

I don't believe the organization used a different product before this solution was implemented.

How was the initial setup?

The initial setup was straightforward. It wasn't complex at all. However, I'm used to working in the Microsoft environment.

I'm not sure how long deployment actually takes.

What about the implementation team?

I don't know if we used an integrator or reseller to assist in the installation of the product, as I only really started at the company a few months ago.

What's my experience with pricing, setup cost, and licensing?

I don't deal with accounting, so I'm unsure as to what the licensing costs would be.

What other advice do I have?

We're a Microsoft customer. We don't have a business relationship with them.

I believe I'm using the 2019 version of the solution.

While this version is on-premise, it's my understanding that the organization is testing the cloud version for future deployment.

I would certainly recommend this product to others.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sales Manager at Essar
Real User
Has an upgraded version of MS Word and a better and upgraded PowerPoint

What is our primary use case?

It gives a platform to connect with your colleagues. Through Yammer, its cloud connectivity enhances its MS Office experience.

How has it helped my organization?

By employing cloud integration, its performance has increased. It has got an upgraded version of MS Word, and a better and upgraded PowerPoint, which are very useful.

What is most valuable?

Its cloud connectivity and integration of Yammer is best. It's a complete package for any office to use.

What needs improvement?

  • They should reduce the license fees....otherwise its the best office solution till date from the Microsoft.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vijish Jain - PeerSpot reviewer
Vijish JainSales Manager at Essar
Real User

Its the Best version of MS Office.

PeerSpot user
Technology Advisor at a tech vendor with 51-200 employees
Vendor
It is a very easy, logical set-up. It provides us with collaboration and security.

What is most valuable?

  • Cloud
  • Collaboration ability
  • Security.

We are a remote/distributed company, so we need cloud functionality; collaboration is also key in a remote environment.

How has it helped my organization?

We have greater ability to communicate and work on projects much more efficiently. I can provide IT support for over 200 employees remotely.

What needs improvement?

Skype for Business could use some help. But, they constantly update and improve the full suite of apps.

The UI/UX feels a bit clunky. Especially compared to consumer Skype or Teams. There isn’t persistent chat, so it is hard to having on-going conversations. We actually stopped using it for instant messaging, but still use it for the CloudPBX/PSTN (landline calling) which works pretty well. There are some stability issues, but better than a lot of VoIP options.

For how long have I used the solution?

I have used it for 1.5 years.

What do I think about the stability of the solution?

Rarely have we had stability issues. Maybe 20 minutes of disruption over 1.5 years.

What do I think about the scalability of the solution?

Office 365 scales extremely well.

How are customer service and technical support?

I have only had to use their support once, but they seemed proficient.

Which solution did I use previously and why did I switch?

We didn’t really have a previous solution. We used a stand-alone email service and older versions of Office.

How was the initial setup?

It is a very easy, logical set-up and now they have an on-boarding wizard which looks helpful and offer FastTrack to help with on-boarding.

What's my experience with pricing, setup cost, and licensing?

Licensing is maybe the most confusing part of it – in fact there are certification courses just for licensing! But, we have had both the E3 and E5 levels and provides everything we need.

Which other solutions did I evaluate?

We looked at Google at Work.

What other advice do I have?

Provide lots of training and roll out one app at a time for apps that are above and beyond standard Office apps. Reiterate that they can use cloud/desktop or both. Our users sometimes struggle understanding that the desktop apps have the same content as the cloud version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user702306 - PeerSpot reviewer
it_user702306Works at a tech company with 51-200 employees
Vendor

asda

Director - R&D at Axtria - Ingenious Insights
Real User
Promotes collaboration and we can access our documents from anywhere
Pros and Cons
  • "Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic."
  • "Integration with other platforms can be improved."

What is our primary use case?

Our primary use is for document management.

We use Sharepoint for managing documents, Teams for collaboration, Excel, Word, PowerPoint, and Outlook for email management. We also use the document creator for creating internal surveys.

How has it helped my organization?

Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic. 

What is most valuable?

The most valuable feature is that we can access our documents from anywhere. If we aren't using our official laptops, we can still go online to work. I think it helps a lot.

What needs improvement?

Integration with other platforms can be improved. As it is now, it works really well with Azure and other products from Microsoft. However, if you want to integrate something outside of this, especially with Excel, it gives us challenges. There are a lot of use cases in Excel where we want to integrate with other services.

For how long have I used the solution?

I have been using Office 365 for the past couple of years.

What do I think about the stability of the solution?

I think that Office 365 is pretty stable. We are using it pretty extensively and I have not encountered any major issues.

What do I think about the scalability of the solution?

I'm pretty sure that this platform is very scalable because now, almost everybody is working from home and using it. We have between 1,500 and 1,600 users who are scattered across geography. Approximately 1,300 are in India and the remainder is spread across the US.

How are customer service and technical support?

I do not deal with technical support personally, although because we haven't had any major issues, I think that our interaction with them has been smooth.

Which solution did I use previously and why did I switch?

Prior to using Office 365, we were using the on-premises version.

How was the initial setup?

I would not say that the initial setup is complex. Rather, it is of medium difficulty, somewhere between straightforward and complex.

Once we decided to use Office 365, we were able to onboard people seamlessly. We were able to quickly start working with Team, Skype, and other products.

What about the implementation team?

Our internal IT team took charge of the implementation and deployment. They were able to complete it without assistance. The deployment is now fairly automatic for new people and there is very little time spent on maintenance.

What other advice do I have?

In summary, the features are really good, it has made our lives easy, and I highly recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CGO | Diretor de Inovação e Crescimento at a computer software company with 1-10 employees
Real User
Adaptable and easy to use, with a good interface
Pros and Cons
  • "Adaptable solution with a good interface. It's easy to set up and easy to use."
  • "Microsoft Defender for Office 365 could use some customization, but this area for improvement is trivial."

What is our primary use case?

Microsoft Defender for Office 365 is mostly used for AI, SharePoint online, and importing information.

What is most valuable?

Microsoft Defender for Office 365 has been used here in Brazil for a long time, so the familiarity is there. It's being used by both individual and enterprise users, and it has a good interface. It's very adaptable and it's easy to market in Brazil. We've installed this solution for a lot of enterprise clients. It's a solution that's easy to use.

What needs improvement?

Microsoft Defender for Office 365 could use some customization, but it's trivial.

What do I think about the scalability of the solution?

There are some solutions that are easier to scale compared to Microsoft Defender for Office 365, but in general, its scalability is okay.

How was the initial setup?

The initial setup for this solution is very easy.

What other advice do I have?

I've been selling all kinds of solutions, including Office 365, Power BI, and Microsoft Defender for Office 365. I'm based in Brazil and I've been working with Microsoft partners. We have a whole list of customers who use Microsoft solutions. We usually deal with the newest versions and models of Microsoft products.

I don't know exactly what could be improved in this solution. There could be a small room for improvement, but I don't know what it is, or if Microsoft Defender for Office 365 really needs improvement, because it is a very solid solution.

For deployment and maintenance of this solution, we have five people who are in charge.

I don't have direct interaction with technical support, so I can't say from my experience if it's good or not, but what I observed it they give very good support.

My advice for people planning to use Microsoft Defender for Office 365 is that it's a very good solution, and they won't have problems using it.

I'm rating Microsoft Defender for Office 365 a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Cloud Security Lead at a security firm with 1-10 employees
Consultant
Extremely reliable with an all-encompassing suite of features
Pros and Cons
  • "Reliable without any glitches."
  • "Could include integration with other single sign-on solutions."

What is our primary use case?

My use case is mainly the email solution of Office 365. I use the exchange online for my emails, corporate emails. I use OneDrive for saving my data on the internet, and the other good features are Excel, Word and PowerPoint online, which allows me to create online documents. I also sometimes use Microsoft Teams within Office 365. We generally use Teams for our video conference meetings and presentation meetings. We also sometimes use SharePoint to share documents with people outside our organization. I am a cloud security lead and we are users of Office 365. 

What is most valuable?

What I like most about Office 365 is its reliability and that I haven't experienced any outages, it's always worked fine for me. It also has a unique 'giving' feature in that if I go for Office 365 licensing for a particular license level, Microsoft also offers me other services along with Office 365. 

What needs improvement?

The product could be improved if there was integration with other single sign-on solutions that are available on the market. I'd also like to see integration with other privileged identity or access management solutions. If there are only particular solutions that we have to go with and other market leaders have other solutions that we'd like, then that becomes costly. If they came up with more access or solution integrations that were less expensive, then that would be helpful.

Microsoft should come up with some documentation or presentation related to specific use cases. There are times when companies or organizations migrate to Office 365, but they are not aware of each and every feature that's available and that they could be using. I think they should have special feature-based training sessions, where information can be shared with users. It can be subdivided into departments whether it's accounting, HR, technical.

For how long have I used the solution?

I've been using this solution for more than five years. 

What do I think about the stability of the solution?

I think this is a very stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. You just need to invest in the new added user licenses and get those onboard. It is on your tenant ID, which is already created. So I guess scalability is quite easy in Office 365. You can go in for new licenses every year and easily scale up. My organization currently has between 400-500 users of this product. We have a team of two or three who deal with it. We plan to increase usage and we already give training sessions on usage of this product on a use case basis depending on the department you're working in. 

How are customer service and technical support?

The technical support is quite good from Microsoft.

Which solution did I use previously and why did I switch?

We were using G-Suite before this but G-Suite doesn't have the features that Office 365 offers. We have access to Teams, video conferencing, SharePoint and all the other features which is why we thought it was a better solution for us. 

How was the initial setup?

The initial setup was straightforward. I think deployment took around one and a half months. and the strategy was to get a batch of users first migrated to Office 365 and then continue in batches until everyone was on board. We worked directly with Microsoft for the deployment. 

What other advice do I have?

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user