DevOps Engineer at a tech services company
Integration and security features enhance functionality, but issues with updates and customer service persist
What is our primary use case?
I use Office 365 primarily for emails. Additionally, I work with Windows and Office Suite, both local and online.
What is most valuable?
Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it. From a security perspective, there are valuable features such as always-on VPN and Endpoint protection. Defender is included for free, and there are options to upgrade Windows with certain plans, like E3 and E5.
What needs improvement?
There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects. Exchange has issues such as malfunctioning in specific regions and some features not working for certain users. There are also problems with Windows updates occasionally being faulty. Although it's possible to work around mailbox limitations with an archive or shared mailbox, larger mailboxes would be preferable.
For how long have I used the solution?
I have been working with Office 365 for more than ten years.
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What do I think about the stability of the solution?
Windows has issues with faulty updates, affecting stability. There are often availability issues with Office products.
What do I think about the scalability of the solution?
Certain Office plans are limited based on the number of users. For instance, a plan that suited my needs could not be used because I have more than one thousand or two thousand users.
How are customer service and support?
I was not happy with the technical support, especially when my issue with DMARC was routed to the Indian support team, who could not resolve it after two and a half months. I requested it to be routed to German support, but it was not. I had happier experiences with the German support previously.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
I mentioned potential pricing and tax changes due to political actions like Donald Trump's ideas impacting the EU, which may result in price changes.
Which other solutions did I evaluate?
Other than Office 365, I have worked with Linux. I have not worked directly with Google but have tried the free version of their similar product.
What other advice do I have?
It's essential to consider the user's knowledge when recommending an Office 365 plan. For example, recommending an E5 license to someone without administrative knowledge doesn't make sense. On a scale of 1 to 10, I would rate Office 365 as a seven.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 14, 2025
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Manager, Cybersecurity Engineering and Audit at a tech services company with 11-50 employees
Suite of tools for productivity and collaboration, is straightforward to set up and quick to deploy
Pros and Cons
- "The most valuable features of Office 365 are Word, PowerPoint, Excel, and Teams. Teams helped us to collaborate more through its call and document sharing features."
- "Performance-wise, Office 365 needs a lot of bandwidth. The problem is, the solution requires very high bandwidth and internet usage. Meaning, the desktop application consumes a lot of internet data. Sometimes, when the connection is slow, it won't work and it won't load. This is an area for improvement for Office 365."
What is our primary use case?
We use Office 365 for documents, like Microsoft Word, PowerPoint Excel, and Teams.
How has it helped my organization?
Microsoft Teams helped us to collaborate more. We use the call feature to communicate with colleagues, and the document sharing feature is a secure way of sharing through the cloud.
We use it more for Word, Excel, and PowerPoint. With the addition of Teams, which is an added feature that I like.
What is most valuable?
In terms of the most valuable feature, I use Word, PowerPoint, Excel, and Teams, but Teams is new for me.
What needs improvement?
Performance-wise, Office 365 needs a lot of bandwidth. The problem is, the solution requires very high bandwidth and internet usage. Meaning, the desktop application consumes a lot of internet data. Sometimes, when the connection is slow, it won't work and it won't load. This is an area for improvement for Office 365.
In the next release, I would like for Office 365 to be more of a finished product. It should have the ability to place calls and do system messaging. Those would be good improvements.
I would also like for the license to include a video cloning feature.
For how long have I used the solution?
I have been using Office 365 for five years.
How are customer service and support?
I never contacted Office 365 support because we have our IT support person who resolves any issue we face.
How was the initial setup?
The initial setup for Office 365 was straightforward.
What about the implementation team?
I deployed Office 365 in my machine. The deployment was really straightforward and took just half an hour.
What other advice do I have?
Before choosing Office 365, we didn't evaluate other options, because we've been using Microsoft Office products over the last decade. Microsoft Office is the preferred choice here in my country.
We purchased the Office 365 license for 40 users. The solution is deployed in a single location. We are only 55 people in the office.
My advice to others looking into using Office 365 is to go for it because it's an all-in-one solution that they can use for collaboration and other things.
My rating for Office 365 is eight out of ten. I would give it a ten if the bandwidth issue was solved because currently it uses up a lot of bandwidth, plus if they added more features to it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Process Manager - Low-coding System Expert at Icosa Brand Ltd
I have integrated APIs effortlessly and expanded my tasks seamlessly
What is our primary use case?
I use Office 365 because it is easy to use, and I can do many tasks with it.
What is most valuable?
Office 365 is scalable. It is easy to integrate with APIs, which is very beneficial for the operations we conduct.
What needs improvement?
I cannot tell anything specific that needs improvement in Office 365.
For how long have I used the solution?
I have worked with Office 365 for twenty years.
What was my experience with deployment of the solution?
The deployment of Office 365 was easy and took only a few hours.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten. Sometimes it is slow and needs restarting.
What do I think about the scalability of the solution?
I find Office 365 to be highly scalable. I would rate its scalability nine out of ten.
How are customer service and support?
Microsoft's technical support is very good. I would rate it as ten out of ten. Their support is available anytime we need it.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Office 365 was easy.
What about the implementation team?
The deployment of Office 365 was done by an integrator.
What other advice do I have?
I would recommend Office 365 to other people. The solution overall, I would rate it nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 18, 2025
Flag as inappropriateVice President at Fluentgrid
Collaboration and productivity have improved through effective use of standard tools
What is our primary use case?
We are using Office 365 for collaboration, their mail services for communication, and the Office 365 suite for fulfilling all client requirements.
What is most valuable?
The effective collaboration within our management through Teams is beneficial. Even though email is standard, Teams has significantly helped with collaboration. The tools such as Word, PowerPoint, and Excel assist in documentation and presentations. Office 365 improves productivity and collaboration.
What needs improvement?
PowerPoint could have more features to assist users in design. AI features within Word and Excel could be improved as well. Enhancements to AI-based summarization in Teams would be beneficial.
For how long have I used the solution?
We have been dealing with Office 365 for a long time.
What do I think about the stability of the solution?
Office 365 is stable. We do not have any issues.
What do I think about the scalability of the solution?
Office 365 is scalable. We started with fewer numbers and have scaled up as needed.
How are customer service and support?
Our Technology Services team coordinates with Microsoft for ticket resolutions. Personally, I haven't dealt with tech support.
How would you rate customer service and support?
Neutral
What was our ROI?
We see value for money in improving productivity and collaboration.
What's my experience with pricing, setup cost, and licensing?
I am not part of the cost management. The cost is handled by the admin team, and I do not have insights into it.
What other advice do I have?
I would rate my overall experience with Office 365 as 8 out of 10. I would recommend Office 365 for its capabilities in handling collaboration, secure document sharing, and using standard tools like Word, PowerPoint, and Excel for documentation and presentations.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Apr 14, 2025
Flag as inappropriateIT Team Manager at a educational organization with 51-200 employees
Collaboration and productivity have improved with secure document sharing and team communication
What is our primary use case?
I utilize the product in multiple ways. I am using SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook.
What is most valuable?
Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions. The Outlook calendar simplifies meetings, and Teams improves communication. The uniqueness of working on the same file together is valuable as it prevents missing any information, and encryption and multi-factor authentication are crucial for security.
What needs improvement?
The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel.
For how long have I used the solution?
I have been using Office 365 for about two to three years.
What do I think about the stability of the solution?
The stability is very high.
What do I think about the scalability of the solution?
Office 365 is very scalable.
How are customer service and support?
From one to ten, I rate Microsoft technical support as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup went very smoothly and very fast.
What's my experience with pricing, setup cost, and licensing?
As we are an educational organization, we think we have a very big discount, but I do not know the price.
Which other solutions did I evaluate?
During the conversation, Google is mentioned as a competitor.
What other advice do I have?
I rate Office 365 as a ten for teamwork and a nine for overall work. I suggest providing advice to someone from Mars if they decide to use Office 365. I rate the overall solution as a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 17, 2025
Flag as inappropriateSolution Manager at Softtek
Good integration between products in the suite, and I can do my work from anywhere
Pros and Cons
- "I like that it is cloud-based, wherefrom any computer I can access my documents and continue working."
- "I would like to see the macro functionality in Excel made simpler."
What is our primary use case?
I use Office 365 for a variety of things including sending emails to customers and colleagues, creating PowerPoint presentations, using Excel, and using Access.
What is most valuable?
The most valuable feature is the integration, where all of the modules are talking to each other.
I like that it is cloud-based, wherefrom any computer I can access my documents and continue working. Even if my computer is down or something has happened to it, I can use another computer for work.
What needs improvement?
I would like to see the macro functionality in Excel made simpler.
Excel should be made more intelligent in terms of being able to figure out data types. For example, it should understand that if I have 16,000 records, it should know the datatype of each of the columns. There might be numbers, dates, and other types of data, and it should be able to recognize these based on context. If this were the case then it would make things easier for me.
I would like to see Azure artificial intelligence available in Office 365 so that it is available to everyone.
For how long have I used the solution?
I have been using Office 365 for the past three years.
What do I think about the stability of the solution?
The stability is great. I have never faced any such issues. If I load too much into PowerPoint then it will slow down a little bit, but nothing like the old desktop version. When I was using the desktop version of Office, it would hang. The cloud version is far more stable.
What do I think about the scalability of the solution?
Office 365 is scalable, although collaboration has to happen through SharePoint. I would say that it can scale to large, global enterprises very easily.
How are customer service and technical support?
I have never spoken to technical support for Microsoft Office. I have never had a problem that needed it.
How was the initial setup?
The initial setup is easy because it's online. You pay for it and you get it, and that's it.
What's my experience with pricing, setup cost, and licensing?
I think that we pay $9.99 USD per user, monthly. There are yearly packages available.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Specialist at a manufacturing company with 10,001+ employees
Transitions to advanced email increases productivity by offering more space for communication and document management
What is our primary use case?
I use Office 365 for communication, specifically for sending emails. I also use SharePoint for official documents, internal communication, and a combination of private and public SharePoint for Teams use. Additionally, I use OneDrive.
What is most valuable?
I primarily use Office 365 for email and SharePoint. The email capabilities are very handy to use, with no hidden options, allowing me to use them efficiently at any moment. Since transitioning from a simple, normal Outlook to Office 365, there has been an increase in productivity due to the larger amount of space available to handle emails without needing to delete older ones.
What needs improvement?
From my side, I don't see any improvement needed in Office 365. However, there should be more integration of Copilot.
For how long have I used the solution?
I have been using Office 365 for more than three years continuously.
Which solution did I use previously and why did I switch?
Before, we were using just a simple, normal Outlook. The switch to Office 365 has increased our productivity, primarily due to the larger amount of space available for emails.
What other advice do I have?
Everything is going well. On a scale from one to ten, I would rate Office 365 a ten. I would rate the overall product a ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 17, 2025
Flag as inappropriateTechnology Specialist at Ideeya technologies
Collaboration and communication thrive with exceptional integrated tools
What is our primary use case?
Office 365 is mainly used for communication in meetings and utilizing collaborative tools within my organization.
What is most valuable?
Office 365 is a good tool for daily tasks and collaborative activities. We mainly use Microsoft SharePoint, which integrates with other tools to facilitate collaboration such as file sharing among colleagues. Additionally, we use Teams and the email solutions provided within the Office 365 environment. The tool enhances productivity if the team is collaborative, helping us speed up work.
What needs improvement?
There should be RAM optimization related to Teams and desktop applications since they are very RAM hungry. Performance optimization should be prioritized to improve efficiency. Additionally, cost optimization should be considered due to the recent price hikes.
For how long have I used the solution?
I have been working with Office 365 from 2014 to 2023.
What do I think about the stability of the solution?
I haven't faced any challenges with the stability of Office 365. I would rate its stability a nine out of ten.
What do I think about the scalability of the solution?
Office 365 is good in terms of scalability. I would rate it between eight and nine.
How are customer service and support?
For customer support, I rate it nine out of ten. I have no complaints about the support.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Office 365 is very easy. I would rate it nine out of ten for ease of setup. The deployment process depends on the internet connection.
What's my experience with pricing, setup cost, and licensing?
The cost of Office 365 has become a bit costlier in the last few years. We manage expenses based on user requirements, but cost optimization should be considered.
What other advice do I have?
Office 365 is user-friendly, especially when working with Windows as it collaborates well with tools. I would highly recommend Office 365 to everyone. I rate the overall solution a ten out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 14, 2025
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