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Solution Manager at Softtek
Vendor
Good integration between products in the suite, and I can do my work from anywhere
Pros and Cons
  • "I like that it is cloud-based, wherefrom any computer I can access my documents and continue working."
  • "I would like to see the macro functionality in Excel made simpler."

What is our primary use case?

I use Office 365 for a variety of things including sending emails to customers and colleagues, creating PowerPoint presentations, using Excel, and using Access. 

What is most valuable?

The most valuable feature is the integration, where all of the modules are talking to each other.

I like that it is cloud-based, wherefrom any computer I can access my documents and continue working. Even if my computer is down or something has happened to it, I can use another computer for work.

What needs improvement?

I would like to see the macro functionality in Excel made simpler. 

Excel should be made more intelligent in terms of being able to figure out data types. For example, it should understand that if I have 16,000 records, it should know the datatype of each of the columns. There might be numbers, dates, and other types of data, and it should be able to recognize these based on context. If this were the case then it would make things easier for me.

I would like to see Azure artificial intelligence available in Office 365 so that it is available to everyone.

For how long have I used the solution?

I have been using Office 365 for the past three years.

Buyer's Guide
Office 365
January 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is great. I have never faced any such issues. If I load too much into PowerPoint then it will slow down a little bit, but nothing like the old desktop version. When I was using the desktop version of Office, it would hang. The cloud version is far more stable.

What do I think about the scalability of the solution?

Office 365 is scalable, although collaboration has to happen through SharePoint. I would say that it can scale to large, global enterprises very easily.

How are customer service and support?

I have never spoken to technical support for Microsoft Office. I have never had a problem that needed it.

How was the initial setup?

The initial setup is easy because it's online. You pay for it and you get it, and that's it.

What's my experience with pricing, setup cost, and licensing?

I think that we pay $9.99 USD per user, monthly. There are yearly packages available.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Executive Director at Onsearch
Real User
Top 20Leaderboard
Presents information in a clear way for users and provides a good ERP for services but not for logic systems
Pros and Cons
  • "The way the ERP presents information for the user is very good."
  • "Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything."

What is our primary use case?

I am using the new version, which they launched at the beginning of this year in Portugal. Business Central is the new version of the ERP for Microsoft.

The solution can be deployed on a public cloud and on-premises.

My company implements the solution, but the clients I do projects for usually have 50-60 users.

What is most valuable?

The way the ERP presents information for the user is very good.

What needs improvement?

I'm working with logistics a lot, and I'm seeing that the Business Center is not so good because I've been working in IT since 1984, so I have some experience in logistic systems. Three years ago, I had a project with a big client here in Portugal and I started using Microsoft Navision, which is the old version of Microsoft ERP. Now we are changing to Business Center, but it's not very good.

I think Office 365 is a good ERP for services but not so good for businesses, for industries, or for logistic systems. Those areas could be improved.

I'm not happy with how Microsoft Office 365 works. Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything. I think that's not a good point.

I think SAP is very well prepared for that compared to Microsoft because it has the rules that departments have to follow. So, there should be more rules regarding restrictions for partners.

Procurement could also be improved.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the scalability of the solution?

The scalability depends on the service area. For example, the scalability is good for the public sector, banks, and companies that are doing projects. For businesses like that, it's very useful. But for industrial and logic sectors, it's not scalable. 

There are some simple ERPs that are much better than Microsoft Navision and Business Center. For scalability, SAP is much more powerful than Microsoft.

How are customer service and support?

I would rate technical support 4 out of 5.

Which solution did I use previously and why did I switch?

I worked with SAP for three years. For maybe 15 years, I worked with another Portuguese ERP.

I switched to Microsoft because I started working for a multinational company. The problem is that for software that is made locally in Portugal, if you start a project with a company, you are stuck with that company. You can't change solutions, so you have a big investment in that kind of process. 

I think it's better to work with international products, because if you don't like that partner, you can switch to another partner. I think that is the best reason for one company to choose software that is implemented with lots of tech companies, because you can change and use another company.

How was the initial setup?

Initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

Some clients are starting to choose to pay monthly, and I think it's easier for them to understand the impact of the cost to the company.

I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price.

What other advice do I have?

I would rate this solution 5 out of 10. 

For someone who wants to implement this solution, my advice is to ask your company to study the business and the needs of the project really well before choosing it. 

When a company wants to buy a solution, they usually don't understand what they want. They know they have some reasons to change or buy a new solution, but normally they are not very well prepared for a change. I think companies should make a study and then choose the best solution for their company's needs.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Office 365
January 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
PeerSpot user
Principle consultant at Active Data Consulting Services Pty Ltd
Real User
Top 20
Has been extremely reliable, stable, and deployment was simple

What is most valuable?

  • Rapid deployment of Office functionality to users.
  • Ability to enforce global policies.
  • Security.

Monthly subscription per user provides flexibility and a significant number of capable apps to leverage corporate data.

How has it helped my organization?

We have found Office 365's many features and apps to be extremely useful, beyond the usual Word and Excel, which most people are used to using. We've made extensive use of SharePoint, OneDrive, Yammer, and so forth, and are exploring the other capabilities of Office 365.

What needs improvement?

Many of the compliance facilities, whilst available, require a bit of 'digging' around the back end of the admin/security facilities. It would be nice to have industry/regional templates which could be adopted and customized to help get compliance settings made more easily, especially for user organizations that face a lot of compliance issues.

For how long have I used the solution?

About two years now.

What was my experience with deployment of the solution?

No, deployment was very simple.

What do I think about the stability of the solution?

No, so far Office 365 has been extremely reliable and stable.

What do I think about the scalability of the solution?

So far no issues encountered, we have scanned a lot of documents without any issues.

How are customer service and technical support?

Customer Service:

We worked with a Microsoft Partner and found the service to be excellent.

Technical Support:

Very high.

Which solution did I use previously and why did I switch?

We were using Office 2007 before the upgrade, with various licensing scattered across the business. Office 365 gave us a consistent platform that could be easily rolled out. Also, the ongoing updates to Office 365 help reduce the workload on keeping apps up-to-date, especially if the IT team is small.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

We worked through a Microsoft Partner who helped us get Office 365 deployed across our organization.

What was our ROI?

So far, substantial savings of approximately 30 to 40 percent vs the old licensing model. Also, as staff numbers fluctuate, it is possible to keep the number of subscriptions in alignment with headcount. Monthly subscriptions for each user make the solution extremely flexible.

What's my experience with pricing, setup cost, and licensing?

If you are a small business and/or have in-house technical capability, getting up and running with Office 365 is fairly simple. I suggest working with a good Microsoft Partner if the organization is large or disparate/distributed.

Which other solutions did I evaluate?

We spent a bit of time evaluating OpenOffice, LibreOffice, but Office 365 suited our particular needs very well. However, OpenOffice and LibreOffice are themselves good products and should be reviewed/considered for productivity applications. One of the main strengths of Office 365 is it runs on the Azure platform and has Microsoft behind it, which gives me a lot of confidence.

What other advice do I have?

We've been very happy with Office 365 so far. We're looking to see how else we can leverage the investment in Delve, Yammer, Forms, and other capabilities across the business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
OnyaToochukwu - PeerSpot reviewer
OnyaToochukwuCEO/Programmer at Tech Elight
Real User

That's true.

Director - R&D at Axtria - Ingenious Insights
Real User
Promotes collaboration and we can access our documents from anywhere
Pros and Cons
  • "Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic."
  • "Integration with other platforms can be improved."

What is our primary use case?

Our primary use is for document management.

We use Sharepoint for managing documents, Teams for collaboration, Excel, Word, PowerPoint, and Outlook for email management. We also use the document creator for creating internal surveys.

How has it helped my organization?

Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic. 

What is most valuable?

The most valuable feature is that we can access our documents from anywhere. If we aren't using our official laptops, we can still go online to work. I think it helps a lot.

What needs improvement?

Integration with other platforms can be improved. As it is now, it works really well with Azure and other products from Microsoft. However, if you want to integrate something outside of this, especially with Excel, it gives us challenges. There are a lot of use cases in Excel where we want to integrate with other services.

For how long have I used the solution?

I have been using Office 365 for the past couple of years.

What do I think about the stability of the solution?

I think that Office 365 is pretty stable. We are using it pretty extensively and I have not encountered any major issues.

What do I think about the scalability of the solution?

I'm pretty sure that this platform is very scalable because now, almost everybody is working from home and using it. We have between 1,500 and 1,600 users who are scattered across geography. Approximately 1,300 are in India and the remainder is spread across the US.

How are customer service and technical support?

I do not deal with technical support personally, although because we haven't had any major issues, I think that our interaction with them has been smooth.

Which solution did I use previously and why did I switch?

Prior to using Office 365, we were using the on-premises version.

How was the initial setup?

I would not say that the initial setup is complex. Rather, it is of medium difficulty, somewhere between straightforward and complex.

Once we decided to use Office 365, we were able to onboard people seamlessly. We were able to quickly start working with Team, Skype, and other products.

What about the implementation team?

Our internal IT team took charge of the implementation and deployment. They were able to complete it without assistance. The deployment is now fairly automatic for new people and there is very little time spent on maintenance.

What other advice do I have?

In summary, the features are really good, it has made our lives easy, and I highly recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Software Enginer at University of Southern California
Real User
Detects patient data, like a social security number, in email attachments and triggers an alert
Pros and Cons
  • "The functionality that is most valuable is the solution's ability to detect patient data in email attachments. Whenever a user sends out an email with patient data embedded in an attachment, it triggers an alert. The tool can detect a social security number and various other forms of patient identity. Emails are then automatically generated and sent."
  • "Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable."

What is our primary use case?

We use this solution to detect if a user, physician, manager, or director have sent out their patient data.

What is most valuable?

The functionality that is most valuable is the solution's ability to detect patient data in email attachments. Whenever a user sends out an email with patient data embedded in an attachment, it triggers an alert. The tool can detect a social security number and various other forms of patient identity. Emails are then automatically generated and sent.

What needs improvement?

Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable.

I would like to see a more user-friendly interface in the next release. We worked with a developer to upgrade the settings and optimize the base functionality. If the UI was more intuitive, all the user would need to do is click through.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It's a good solution and it's a stable solution.

We have a team of five engineers and software developers taking care of maintenance issues. 

What do I think about the scalability of the solution?

It's scalable because it's a cloud solution. We haven't had any performance problem with it.

How was the initial setup?

The initial setup was straightforward. We followed the instructions. Since it's a cloud solution we just opened the administration tabs and created the rules as they apply to our operation. We created XML. We did have to build some code within the solution.

Deployment took a few months to fully implement the solution. The strategy we used was to test the solution within a test account first and after that, we deployed the products and we selected a subset of users to deploy it.

What other advice do I have?

The version we are using is very generic. It requires that you perform a lot of customizations.

I rate this product a 7 out of 10. I give it this rating because it works but it's not sophisticated enough and not specialized enough for health care. It requires a lot of time to customize.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
OnyaToochukwu - PeerSpot reviewer
OnyaToochukwuCEO/Programmer at Tech Elight
Real User

Microsoft Office products are always good, the interface are human friendly.

Real User
Multi-user editing and integration with OneDrive brings better focus and efficiency
Pros and Cons
  • "The most valuable feature is the integration with OneDrive, which has allowed us, a small business, easy access to a cloud environment, with no need to back up the data from five different computers."
  • "Integration between Outlook calendar and Google Calendar would be a good improvement since many of our team use Android phones and personal Gmail accounts as their main calendar application."

What is our primary use case?

Our team is comprised of five people in a small consultant firm. Office 365 allows for all team members to work on the same files at the same time on OneDrive while using the market standards (Excel, Word, PowerPoint) for file editing and creation.

We've experimented with free options, but there is no point of trying to work in a file format that is different from that of our clients. That's the main reason that led us to Office 365.

All of our workstations are Windows 10 and Office runs perfectly. 

How has it helped my organization?

Easy sharing of files between team members in different locations, using both OneDrive and Office 365 (desktop and online), has improved efficiency by two times. Before using this solution, we had to rely on email to send files back and forth. No more renaming a document V1, V2, V10, Vn. Just open, edit, and let the seamless integration of Office and OneDrive deal with versions and edits. 

What is most valuable?

The most valuable feature is the integration with OneDrive, which has allowed us, a small business, easy access to a cloud environment, with no need to back up the data from five different computers.

The multiple-user editing capability is helpful, improving the productivity of our team on creating and editing files together, even when in different physical locations. 

File formats that are the market standard (docx, xlsx, pptx), is an important and relevant need to deal with clients' provided files. 

What needs improvement?

In general, the desktop apps could be a little leaner and open faster in less powerful machines. 

The interface for Outlook could use a refresh, to make it more like the other software in the suite.

Integration between Outlook calendar and Google Calendar would be a good improvement since many of our team use Android phones and personal Gmail accounts as their main calendar application.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

Office 365 is very stable. Actually, it is more stable than other similar solutions we have tried in the past (Libre Office).

How are customer service and technical support?

MS has excellent support and tech support. They really engage in solving the issues you might have with the software. 

Which solution did I use previously and why did I switch?

We tried Google Docs, but it messed the formatting on our complex - designed - documents. We have also tried Libre Office, but with similar results. Only by using Office 365 were we able to read and create documents without any formatting issues. 

How was the initial setup?

The initial setup was easy and our team handled it by themselves. MS support gave some advice when needed. 

What about the implementation team?

We handled the implementation in-house. 

Which other solutions did I evaluate?

We did not evaluate options beyond Google Docs and Libre Office. Once we understood that there was no point on going against the market standard for file formats, we went straight to Office 365. 

What other advice do I have?

If you need, reach out to MS support. They were really helpful in setting things up for our team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
BI/Qlikview Architect at DataForce Ltd.
Real User
Great for building formulas, good integration with other apps, and very stable
Pros and Cons
  • "The integration with other applications is pretty good."
  • "If two people update the same file, it causes issues."

What is our primary use case?

We primarily use the solution for Excel, for analyzing data, and PowerPoint, for presentations.

What is most valuable?

There aren't any features that jump out at me as being valuable.

The Excel application's ability to handle spreadsheets and calculations if very useful.

The integration with other applications is pretty good.

What needs improvement?

There's a matter of sharing with other users. If someone is working on it or disconnects from the mutual storage, I need to save it as is and I need to override it. I cannot work together with other users on the same document. That may be possible on the cloud version of Office 365, however, I'm not sure as we use the desktop version. This is one issue we have with the solution.

If two people update the same file, it causes issues.

For how long have I used the solution?

I've only been at this company for three months, and two months in the office. I've been using Office 365 since I arrived.

What do I think about the stability of the solution?

The solution is quite stable. I haven't had any issues so fr. There are no bugs or glitches. It doesn't freeze or crash. It's very reliable.

What do I think about the scalability of the solution?

I'm not sure if scalability is an issue for this kind of application.

In our organization, there are hundreds or maybe even thousands of users. Everybody probably has some instance of it, whether it's on the cloud or on-prem. it's pretty prevalent across departments.

We are a huge company. For all of the applications we use, we have 20-30 people engaging in the support of all the projects, and not this solution in particular.

My understanding is the organization is planning to move exclusively to Office 365 and probably to the cloud. That's the next step we are taking.

How are customer service and technical support?

I have never personally dealt with technical support, however, I believe it to be quite good.

Which solution did I use previously and why did I switch?

I don't believe the organization used a different product before this solution was implemented.

How was the initial setup?

The initial setup was straightforward. It wasn't complex at all. However, I'm used to working in the Microsoft environment.

I'm not sure how long deployment actually takes.

What about the implementation team?

I don't know if we used an integrator or reseller to assist in the installation of the product, as I only really started at the company a few months ago.

What's my experience with pricing, setup cost, and licensing?

I don't deal with accounting, so I'm unsure as to what the licensing costs would be.

What other advice do I have?

We're a Microsoft customer. We don't have a business relationship with them.

I believe I'm using the 2019 version of the solution.

While this version is on-premise, it's my understanding that the organization is testing the cloud version for future deployment.

I would certainly recommend this product to others.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Christian-Stein - PeerSpot reviewer
Adv. Partner Systems Engineer at a computer software company with 10,001+ employees
Real User
It's highly reliable and deploys quickly
Pros and Cons
  • "I like Office 365's usability."
  • "As a private user, I do not appreciate the cloud features, but I doubt that this is something Microsoft would consider a feature request."

What is our primary use case?

I mostly use Office 365 for email. I have a license for five desktops, and my family is using all the five, including myself

What is most valuable?

I like Office 365's usability. 

What needs improvement?

As a private user, I do not appreciate the cloud features, but I doubt that this is something Microsoft would consider a feature request.

For how long have I used the solution?

We've been using Office 365 since it was launched. Our company is a Microsoft partner. so we use Office 365 all the time. I also use 365 at home.

What do I think about the stability of the solution?

Office 365 is highly reliable. That's one reason I'm still using it. 

How are customer service and support?

In the company, I was providing support for Microsoft solutions, so I never needed to contact support.

Which solution did I use previously and why did I switch?

I'm still using Linux and Linux features. I primarily use Firefox and Thunderbird at home. 

How was the initial setup?

Setting up Office 365 is straightforward. I use it on Mac and Windows, and it only takes a few minutes in both cases.

What's my experience with pricing, setup cost, and licensing?

Office 365 costs 100 euros per year. That's perfectly okay for the features it has.

What other advice do I have?

I rate Office 365 nine out of 10. In the old days, we always compared open-source solutions to Microsoft, and Microsoft usually had the better offering. I'm not sure that's always the case for personal use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user