Office 365 Reviews

Email and collaboration are the main use cases for Office 365 at Omagi Media Labs. It is used for internal and external communication in daily work. Groups and Teams groups are created and used in a similar manner to other companies, without unique use cases.

The best features Office 365 offers are a mailbox size of over 50 GB, user-friendliness, and reliability. Office 365 has positively impacted the organization as it is productive, easy to use, and serves as the main tool for meetings and external communication, crucial for day-to-day operations. Teams is user-friendly but requires a lot of bandwidth to operate.

Office 365 can be improved by increasing support, which currently is not efficient and takes a lot of time to resolve issues. It has been observed that support personnel often lack hands-on experience, and more training is required. Additionally, while communication is beneficial, cost increases every year are a drawback. Office 365's support needs enhancement, though many new features are being introduced.

I have been working in my current field for 16 years.

Office 365 is very stable in my experience.

Scalability with Office 365 is straightforward. Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan. Downgrading is also possible.

Customer support for Office 365 is average. It has been rated a five on a scale of 1 to 10.

Earlier, Google Suite was used, but it was not an enterprise solution. Microsoft was preferred for future scalability.

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

A return on investment has been observed with Office 365. Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

No other options besides Google Suite were evaluated before choosing Office 365.

The advice to others looking into using Office 365 is to identify use cases, discuss them with the product team, conduct a proof of concept (POC), and proceed accordingly. Office 365 is a good tool overall, though the support needs enhancement, and many new features are on the horizon. I have given this review an overall rating of 8.

Public Cloud

Microsoft Azure

My usual use cases for Office 365 include basic use for receiving or sending emails for official purposes using Outlook, and for creating small documents in Excel or Word. I use Word for PowerPoint presentations and any type of documentation to provide to clients.

Regarding Office 365 features and capabilities, I honestly don't use too much of the features of Outlook or Excel because I'm a technical person regarding my tools. I'm only using it for mail purposes or other documentation.

I use Microsoft Teams as a tool for communication and collaboration. Microsoft Teams is a very good option for me to connect within the organization or with my team. We can also connect with external teams, share links, share screens, and take control of other people's meetings. We do a lot of things through Teams, and we have scheduled many meetings with the help of the Teams calendar.

The most interesting thing I have seen in Office 365 is the mail format along with the auto collection feature provided in Outlook, which I enjoy very much.

I assess the integration capabilities of Office 365 as good, as we have already integrated it with MuleSoft. We have many integrations, and we receive mail through Office 365, where we also monitor it, making it effective for our needs.

The integration capabilities of Office 365 enhance my remote work capabilities because we receive emails and monitoring alerts without opening the application. We have also integrated it with a mobile tool, and it works effectively.

In terms of improvements for Office 365, I don't think there is much that needs to be enhanced, but it might take some time to reload sometimes.

The reload process can take some time, which I would prefer to be optimized.

The only thing I would suggest improving is optimizing the reload process.

I have been using Office 365 for around four to five years.

During the initial setup, I faced many challenges because there were many things we had to input the first time.

It was very difficult to configure the mobile cellphone, while configuring the system on a PC was very easy.

I have never had any issues with the stability of Office 365.

I rate the scalability of Office 365 a 10.

Currently, almost three to four lakh employees are using Office 365 in HCL.

There are plans to increase the usage of Office 365 in the future, as every organization is utilizing it, especially Outlook and Teams.

I have never interacted with the technical support of Office 365.

Positive

Before Office 365, I did not use a different solution for these use cases.

I rate my experience with the initial setup of Office 365 an eight.

During the initial setup, I faced many challenges because there were many things we had to input the first time.

It was very difficult to configure the mobile cellphone, while configuring the system on a PC was very easy.

It took around half an hour to one and a half hours to deploy Office 365 for the first time.

The actions I needed to perform while deploying Office 365 included simply receiving my email ID, connecting it to our domain, and providing a password to check.

I did not evaluate other options before choosing Office 365.

I decided to go with Office 365 because it was provided by the organization when I joined.

It was already implemented when I joined.

I find the effectiveness of Office 365 security measures good because of the multi-layer security; we log in via mobile OTP or via authentication. We can upload and download data safely without losing any information, and we have saved the last two to four years of emails, which is beneficial for both storage and security.

On a scale of one to ten, I rate Office 365 a nine.

On-premises

Currently, I use the Office 365 environment with Microsoft products, specifically the 365. Currently, where I work, that's our business process, and I use Office 365 mainly for everything. If we want to raise and store acquisition, purchase order, purchase request, approval, or apply for a label, we use that. It's used for the full process where I work.

I appreciate the features in Office 365, especially the PowerApps and the AI, the Copilot linked to the AI. Lost the permission. I am able to populate the document. I just link it and say populate this in Word. It does that for me. Download this for me. I have it handy. More importantly, I appreciate the PowerApps. Very handy.

The integration capabilities of Office 365 are well integrated. Everything is linked. Everything is well linked. You're able to flow from your processes. Once I populate something on the process side of things, I get notification. I created about ten kappa that they need to do polykappa. We got action plan, and it notified all the possible persons that they have a copper to close and they need to go and close it. It's well integrated. It makes my work easy. It does the tracking for me.

Based on my experience, the star feature on the Outlook in Office 365 is not so good. It doesn't give first of all on the mobile app, it functions better. If you use Gmail or Yahoo Mail, you will see all of the attachments in the previous mail on the mobile app. On the laptop or PC, you won't see it. If there's a way it can be synchronized where you can see it just as it is on the mobile app, then it would make it work much better.

Improvements for Office 365 have to do with the fact that although they respond as soon as possible, we have a very large size here. We have almost twenty thousand workers here, so maybe they can attempt to use it a little bit quicker.

I have been working with Office 365 for about a year now.

The initial setup process for Office 365 is simple. It's simple to be honest.

Stability for the product is important. At the moment, they are still giving us full support for scalability. We just transitioned fully from EX twenty twelve to Office 365. Before, everyone was just using basic features, that's Microsoft Word, Excel, and Outlook. Now they have transitioned all of the processes based on the integration fully from EX to 365. They are still giving us full support, and the stability is actually very fine. Once we make a complaint, they resolve it within few hours or days, depending on the risk or if the fixed issues are not possible.

For the company size, we have a very large company with about almost twenty thousand staff, so Office 365 is recommended for mid-year, for large companies, and for small companies.

Tech support for Microsoft Office 365 deserves a rating of seven.

Neutral

I have used the Google one, and in Nigeria, we have Zoho too in comparison with Office 365. I've never used Amazon. Based on the ones I've used, I think Microsoft is not actually the best.

The initial setup process for Office 365 is simple. It's simple to be honest.

In terms of additional functionality, there is nothing much.

The price for Microsoft Office 365 is expensive.

I am working with Microsoft for Office 365, but I don't know what it's called. From one to ten, my final rating for Office 365 is ten.

Hybrid Cloud

Microsoft Azure

I use Microsoft Security Copilot inside the company as it helps to assist in programming and document writing.

The main use cases for Microsoft Security Copilot involve searches. I have been using Microsoft Security Copilot for approximately one year.

Currently, I am using Copilot in programming, document creation, and information searching.

The feature of Office 365 that has significantly improved my team's collaboration is sharing cooperation with other team members or other teams. Working with the same document is more useful now.

A major efficiency gain enabled by Office 365 automated tools is that it helps with sharing documents and information, so efficiency can be improved substantially. Our company needs to share considerable information with the world and the China part. We mainly use Office 365 for sharing information.

Office 365 has AI capabilities that improve our processes, as we are using Copilot to assist us in writing documents. For example, we link up with Microsoft Teams, which helps to record scripts and wrap up meeting minutes.

For additional features that would make Office 365 even better, I think of better linking with Microsoft. Because we cross-sign, if Microsoft Excel could link up with a database, analyzing and getting information would be better.

I have been using Office 365 for a very long time, maybe over five years.

I have not faced any issues with the deployment of Office 365. It works smoothly because our company has an individual software vendor that can easily distribute new packages and handle software updates. As users, we do not need to handle upgrades for Office or Teams; they automatically run without requiring us to solve those issues for the department.

I am not looking for a new solution or already using something.

I have no experience with Jama Connect or any other Application Lifecycle Management tool. I inspect what is possible to use in the process only. We are just studying to see whether it is suitable for our process, looking around at all options. I do not have any planning to use this currently.

I am not sure if we bought it on the AWS Marketplace because this is handled by the MIS department. The whole package includes Microsoft 365, Copilot, Azure server, and software firmware.

We use more than two features automatically. Every time we face a problem, we can handle it. We might be using Copilot, not Security Copilot.

To integrate Office 365 in our daily business workflows, it is not really tightly integrated with Copilot or other systems; it functions as a typical office solution. We share information and use it for operation. We are using Office 365 for operation, development, documents, and information only. It is not deeply integrated with other systems Azure or management tools, so I am looking for any service that can be integrated with our program or process.

On a scale of 1-10, I rate this solution an 8.5.

Public Cloud

Microsoft Azure

We use Office 365 and have more than 10 users. We have migrated to Office 365 and already used that product.

We're using Office 365 for five years now since the beginning of the company, and this is five years that we are experiencing Office 365.

We have more than 10 customers using Office 365 now.

We have both SMBs and large enterprises as customers.

The most beneficial feature of Office 365 for collaboration within my team is MS Teams for communication. We also have a mailbox with 50 GB for one user and 1 TB for another. There are benefits we can use, and it is easy to manage because if there is an issue with the mail, it is handled by Microsoft.

Mail security is top-notch. They provide some of the best security in the world. We have to do a lot of things if we implement on-prem, but in the cloud, they manage everything. All we do is manage creating users and giving the permissions. That's how I see the cloud part.

They are using more security for the mail services and data security with Office 365. They are strict with the security side because mails are used for data transfer anywhere, so I think they are strictly engaged in data security for the mail services.

Office 365 has AI capability, but I'm not using that product yet. I think there's some room for improvement in the system if you utilize AI.

The support team needs to improve on the Microsoft side. That's the main issue I see.

There's a need for threat analysis from Microsoft. If those services are enabled for the customer, that would be good. Then we can monitor which users are using bad spam emails and everything from there. So, I think the threat analysis part is very needed for customers.

There's no issue with the installation of Office 365, as it is on the cloud, and that service is everything in the cloud. What we have to do is create the email account and give permission to that MX record and DNS records that we configure correctly that these are there, that MX record goes through without any issue.

It was very fast installation; it didn't require much time.

It is a scalable solution.

It is limited to the number of mail accounts. You can scale as much as you pay; for example, if you pay for 50 mailbox accounts, that is the limitation. But if you want to add 10 more, you can pay for the 10 and easily scale.

I would rate the technical support for Office 365 as nine.

Positive

Integration with Office 365 is easy, and there's no need for any expert knowledge to configure.

For the tenant, when we pay the money for Microsoft, they create the tenant within a day. That is for the transaction period. They are creating the tenant and give us the permission.

The benefit in terms of cost with Office 365 is the same, but the integration is easy, which provides a benefit for the customer.

It is a good product. If we compare it to competitor products out there, Office 365 stands out for the end customer side. Microsoft focuses on the customer GUI side, which makes it easy for customers to understand the product. I recommend it because of the GUI and human interface, which allows customers to set it up without needing technical people. That is the benefit from Microsoft's side.

We are a partner with Microsoft.

We don't interfere with the maintenance of Office 365 because Microsoft handles the maintenance side. We can see updates and maintenance messages from the portal, but when they perform updates and patches, we cannot see the services go down. So, that's the benefit.

I rate Office 365 nine out of ten.

Private Cloud

Microsoft Azure

For most of the things, I can describe the use cases for this. Practically, collaboration, preparing documents, and even creating websites through SharePoint are primary uses. This is mainly for educational use, though our administration uses it as appropriate. We are not using the whole spectrum of the provided applications, but it got us very well through the pandemics. Practically, we could implement remote learning very fast, and it was very helpful, Teams especially. Microsoft provides the tools for synchronizing information from the student information system, making creating those Teams a breeze. Practically, they were ready overnight.

One of the most valuable features with Office 365 is email, then it's collaboration mainly through Teams. OneDrive is beautiful. People have the possibility to use the web tools: web Word, web Excel, web applications, or we have licenses that they can download for the desktop applications and use them on their computer. Practically, whenever they need the features that are not included in the web applications because they are light, they can use the possibility to download and install those desktop applications, which are complete.

I don't think there's anything small about Office 365 that maybe even their support could be a little better or customization or integration. It's okay. I'm not aware of the support calls users are placing, but in 10 years I probably had five or six support tickets placed. Practically, it works for us. There are some things whenever their services are degraded, we just check. If they notify that they have the degradation of service, then we wait. Most of the time, those calls are solved, and then the issues that we had go away.

As a matter of fact, I've used it for 10 years. We started using it sometime in April 2015, if I remember right.

It was Office 365, and there was a problem with the owner of a Team. That although it was listed as an owner, he couldn't do whatever an owner can do.

At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features. It's getting better and better.

At this time, we have just built a staff site, and we are looking for developing a school portal, but this is yet to be a work in progress.

We don't use those applications mainly regarding how AI is used in Office 365, such as for document management and data analysis. They have things organized in folders and similar structures. They use SharePoint sites for dissemination. It's good and pretty easy to handle, and it meets all needs.

I consider that the licensing or pricing with Office 365, the kind of license we have is very good.

I rate Office 365 between 9 and 10 out of 10.

Public Cloud

Microsoft Azure

I use Office 365 daily, but my satisfaction compared with the older version is not very good.

We use Teams for communication, Outlook for email, and the full set from Microsoft Office.

AI with Office 365 is useful for programming, and sometimes for reporting and creating emails, which is easier.

It helps me with my remote or hybrid workforce collaboration, but I prefer the desktop version, not the web.

It's hard to say what features are most valuable. In comparison with the old version, Office 365 is bigger and needs more resources, making it slower than before, so I don't see many benefits.

The automatic updates are problematic because I come to work and find some things different than they were yesterday, which is not a very good idea.

The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.

The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.

The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.

In general, Office 365 is good, but I feel that it is becoming more of a huge software with many functions that are preferred at this time; after a few years, nobody knows what this technology was.

I have been working with Office 365 for three years.

The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.

The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.

The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.

We don't use direct technical support from Microsoft because it was very complicated; the most useful solutions for us come from Google or other things, not directly from Microsoft.

Negative

We use the old system from Infor, the XPPS and Xpert.

I'm not using M3; it's an enterprise system for automotive mostly based on IBM iSeries 400 computers, not Windows system, and we have used it for more than 20 years. We were satisfied, but the systems become obsolete in the last years, so we are looking for new possibilities.

The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.

I am using AI technology with Office 365; this is a separate team that is growing and learning more and more about all technologies such as Microsoft Copilot, and it's improving every day.

It's integrated with my system because it's an old ERP system, so that's also the point where we are looking for new functionality.

The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.

As Microsoft Office becomes the most used standard, it's necessary to use it even if maybe other solutions could be easier and cheaper for implementation.

I don't have any additional features I would like to see in Office right now.

For the current version of Office 365, I rate it 2.5 out of 5; it's not bad, but there are many points for improvement.

I am just a Microsoft user, not a partner.

It would be fine for my opinion about Office to be with my name as personal feedback without my company name or contact details, just my personal name.

Hybrid Cloud

Microsoft Azure

The features of Office 365 that have significantly enhanced my workflow productivity include Excel, which is a very good product that helps assist me with my work.

There are approximately 3,000 people using Office 365 in my organization.

As a user of Office 365, I find it to be a common Office suite that we can use for documentation, spreadsheets, and presentations to other customers.

The areas of Office 365 that have room for improvement include PowerPoint, which I think needs significant improvement or should be removed. I don't know much about OneNote, and I don't find it useful. As for Access, people use it, but it's not widely adopted. Teams is in its early stages and requires substantial improvements, though it's making progress. I particularly dislike PowerPoint, though I acknowledge others may have different opinions.

I have about 3 years of experience working with Office 365 specifically, but I've been using Office for approximately 20 years.

It is deployed both on cloud and on premises.

When rating the stability of Office 365, seven is probably reasonably good. I use Excel extensively, so sometimes it has issues because I overuse it, but based on that, it's around six or seven.

When rating the scalability of Office 365, I would need a definition of scalability when discussing an Office suite in this case.

I have never used technical support from Microsoft in 20-30 years.

Regarding their message board support, I think it's extremely poor. While I haven't contacted them directly, searching for solutions on the internet reveals that answers are very simple, minimal, and not very helpful.

Their actual direct contact support might be better, but I cannot verify this as I have never specifically contacted Microsoft.

Neutral

A long time ago, I was a volume seller, but now I'm just a user of Microsoft solutions.

Regarding the initial setup of Office 365, I can't fully evaluate it because I've been using Office for so many years that Office 365 didn't seem significantly different. I use many languages and sometimes need to download packages for each language, but I experienced absolutely no issues, making it a reasonably easy solution to install.

I did not face any challenges while integrating Office 365 with other tools.

I swapped the computer and the performance improved, but that has nothing to do with Office 365 itself.

When I purchased Office 365 myself, it was somewhat expensive. Recently it increased in price by approximately 20 percent, and I'm not sure if this increase is justified as I don't see any explicit features that are helpful.

There should be more options to not use PowerPoint or Access so that people who just consider using Word or Excel would have better options.

I might be using Horizon in the next couple of months, though I'm not sure. I have extensive experience with Office 365. If organizations need it, I would recommend it, as Excel is a very good program and Word is quite a good program.

I rate Office 365 a 6 out of 10.

On-premises