Try our new research platform with insights from 80,000+ expert users
Presales engineer at G-Core Labs S.A.
Real User
Intuitive interface offers seamless access and collaboration across devices

What is our primary use case?

Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.

What is most valuable?

Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.

What needs improvement?

Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.

For how long have I used the solution?

I have been using Office 365 for at least five years.
Buyer's Guide
Office 365
April 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

I encountered connectivity issues specifically with Teams, which affected stability.

What do I think about the scalability of the solution?

Office 365 is clear enough for scaling out, especially with SharePoint.

How are customer service and support?

I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.

How would you rate customer service and support?

Positive

How was the initial setup?

The installation of Office 365 is very easy.

What's my experience with pricing, setup cost, and licensing?

Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.

Which other solutions did I evaluate?

We also use tools like Teams and have used Skype and Office 365. Sometimes, we work with GitLab and Teradata.

What other advice do I have?

I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Project Manager at IBM
Real User
Seamless integration and simplified document sharing enhance productivity

What is our primary use case?

As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. We use SharePoint effectively to share all documents, and it makes integration very easy with email clients. We use Teams primarily for video conferencing.

What is most valuable?

Office 365 has good integration and a more pleasant and organized user interface compared to Box. It feels like an extension of my computer, making it easier for organizing. As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. It simplifies sharing information.

What needs improvement?

When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly.

For how long have I used the solution?

I have been using Office 365 for about three or four years now.

What do I think about the stability of the solution?

Office 365 is stable, though Teams sometimes has network issues, with the connection being problematic about five percent of the time.

What do I think about the scalability of the solution?

Office 365 is available for 300,000 employees, indicating it is scalable.

How are customer service and support?

I have not needed to contact customer support, which is a positive indicator.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I am a user of Office 365 and not involved in its procurement. It is paid for by IBM.

What other advice do I have?

As a user of Office 365, my advice would be to consider it for its strong integration and organized interface. I rate this product a nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
PeerSpot user
Buyer's Guide
Office 365
April 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Policies Manager at a computer software company with 201-500 employees
Real User
Seamless collaboration and integration enhance productivity with cloud applications

What is our primary use case?

I primarily use Office 365 for creating Word documents. We also utilize its cloud-based functionalities, such as SharePoint for document management.

What is most valuable?

I use Office 365 extensively, particularly for Word documents. One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing. The integration capability is strong as it links various applications such as the calendar and email functions, making it useful for our organization.

What needs improvement?

I wish Project could be more integrated into Office 365, as it currently requires a separate license.

For how long have I used the solution?

I have been working with Office 365 for a couple of years, approximately two or three years.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Office 365 as ten out of ten.

How are customer service and support?

I do not have direct experience with Microsoft support because, according to company rules, I report issues to our internal help desk. If they cannot resolve it, they will contact support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used cloud solutions related to my former work with Amazon products. But I quit using clouds as my job no longer relates to this.

How was the initial setup?

We have an IT department that handles the initial setup. We receive our accounts and access to the applications according to our roles.

What's my experience with pricing, setup cost, and licensing?

I cannot provide an estimate on pricing or setup costs, as these are handled at a group level.

Which other solutions did I evaluate?

I can compare Office 365 with solutions like Open Office, which may be cheaper. However, it doesn't meet the required capabilities that we need. While Open Office is free, it lacks necessary functionalities.

What other advice do I have?

Overall, I rate Office 365 a nine out of ten. It does a good job with most of the required applications, although I wish Project was seamlessly integrated into Office 365 as part of the base package.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Founder at Isecurex
Real User
Top 20
Ensures seamless communication and convenient document access for organizational efficiency

What is our primary use case?

I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.

How has it helped my organization?

Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.

What is most valuable?

All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.

What needs improvement?

The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.

For how long have I used the solution?

I have been using Office 365 for several years, more than ten years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.

What do I think about the scalability of the solution?

Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.

How are customer service and support?

I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.

How was the initial setup?

The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.

What about the implementation team?

Implementation was straightforward, following predefined installation steps and prompts.

What's my experience with pricing, setup cost, and licensing?

The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.

Which other solutions did I evaluate?

No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.

What other advice do I have?

Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Delivery Leader : Digital Productivity Studio at Freelance
Real User
Utilize task management through tagging and integration for improved collaboration

What is our primary use case?

We have been using Office 365 more as a collaboration and communication tool. My team and I utilize Office 365 and its sub-products for elements of task management such as planning, the planner feature, the risk board, time card, time off, calendars, and other related features.

What is most valuable?

We have been using Office 365 for tagging critical communications and building communities of practice and centers of excellence. The main feature we use is tagging, which provides notifications and reminders. By creating labels, we can identify tasks with customized labels for project phases, which aids in visualization and reporting. Integrating Outlook with Planner and Teams channels has been beneficial as well.

What needs improvement?

It would be helpful if Office 365 integrated Copilot or more AI capabilities to provide proactive notifications. For task management, AI could offer insights and early indications of overdue tasks by analyzing activity updates. These features could improve intelligence and assistance for users.

For how long have I used the solution?

We have been using Office 365 for close to three years.

What do I think about the stability of the solution?

We have no complaints about the stability of Office 365.

What do I think about the scalability of the solution?

Office 365 is scalable in terms of numbers because it can easily handle multiple projects onboarding, warranting a ten out of ten rating. However, in terms of adapting to changing project scopes, it is somewhat restrictive, which would rate around six out of ten.

How are customer service and support?

The support provided by Microsoft for Office 365 is generally good. Although there had been some delays, no major complaints arose from these experiences.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Office 365, we used Confluence, Atlassian tools, and Google tools like Slack and Google Messages. While both Office 365 and Google have their strengths and weaknesses, the seamless experience with Office 365 stands out.

How was the initial setup?

Setting up Office 365 is easy. I would rate it a nine out of ten in terms of simplicity and user-friendliness.

What's my experience with pricing, setup cost, and licensing?

Office 365 is costly for individuals and small businesses. However, for larger user bases with bulk offerings, the price becomes more reasonable.

Which other solutions did I evaluate?

Before using Office 365, I evaluated Confluence, Atlassian tools, Google tools like Slack, and Google Messages.

What other advice do I have?

I recommend going ahead and using Office 365. It is fast, easy to navigate, and does not require technical expertise to operate. The user-friendliness and experience are both great. I rate the overall solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Business Director at central it
Real User
Top 5
Collaboration benefits and cost-saving features have enhanced productivity

What is our primary use case?

I use Office 365 for numerous purposes. I work with technology and various other industries and sectors. In my work, Office 365 is used for many things, especially for collaboration, whether within teams or across different sectors.

What is most valuable?

Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations. The collaboration features, especially when working with technology sectors, are highly useful. The ability to utilize the transcription solution embedded in Office is particularly beneficial, as it negates the need to pay for an external transcription platform, offering great return on investment.

What needs improvement?

Office 365 should be easier to integrate with other platforms, similar to Google Sheets. The APIs should allow for easier use across platforms. Additionally, Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion.

For how long have I used the solution?

I have used Office 365 for a long time, since its inception, approximately seventeen years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. I have no concerns regarding its stability in use.

What do I think about the scalability of the solution?

Office 365 offers straightforward scalability. In our company and with another customer, it scales easily. Overall, I find the scalability very satisfactory.

How are customer service and support?

Although I have never personally used Microsoft support, the information availability is crucial. I find every issue or question has been easily resolved by searching the internet, indicating strong support resources.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Office 365 is very easy.

What was our ROI?

The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product. When compared to the cost of using transcription features on another platform, Office 365 offers significant savings, essentially paying for itself within a short period.

What's my experience with pricing, setup cost, and licensing?

In Brazil, the pricing of Office 365 is reasonable given the plethora of features offered. Although it can be expensive compared to other solutions, the continuous upgrading and enhancement justify the cost. The price is acceptable, although it could be less.

What other advice do I have?

When comparing collaboration features, Google is often more user-friendly, particularly in terms of ease of use, change visibility, and sharing. Microsoft Office is good but is restrictive in sharing capabilities and integration with platforms like Drive. Overall, I love Office 365 and rate it nine out of ten; it's a very good solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Sr Managing Consultant at IBM
Real User
Mobility and document sharing have improved accessibility and efficiency across devices

What is our primary use case?

I mainly use Office 365 for documentation, such as creating Word documents, Excel sheets, or PowerPoint presentations. These are the primary applications I utilize.

How has it helped my organization?

If I am on my phone or laptop, the document is available on both devices. This mobility is advantageous since earlier we had to send documents, but now if I save it in OneDrive, they are readily available.

What is most valuable?

Office 365 allows me to share documents easily with team members, which is more efficient compared to the older frameworks. Word, PowerPoint, and Excel are still very comprehensive and flexible. These tools remain powerful, and no other platform has reached this level yet.

What needs improvement?

Office 365 tools work very well on Windows, but there is still some lag when using Mac computers. Sometimes, attachments cannot be opened on a Mac. The seamless integration seen on Windows is not there on Mac, so there is scope for improvement in optimizing support on Mac computers.

For how long have I used the solution?

I have been using Office 365 for the last five or six years.

What was my experience with deployment of the solution?

As a user, the deployment was very straightforward for me. It was a quick 10-minute process.

What do I think about the stability of the solution?

Overall, the stability of Office 365 is high. I would rate it a nine out of ten, although the lack of support on Mac can still interfere occasionally.

What do I think about the scalability of the solution?

I rate Office 365's scalability as an eight. However, there have been instances on Mac where the auto-save function did not work when my machine restarted, indicating an area where scalability did not assist.

How are customer service and support?

I have not interacted with the technical support of Office 365.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used Word and PowerPoint installed locally on the machines separately. Our company decided to switch to Office 365 for centralized management by Microsoft.

How was the initial setup?

The initial setup was very easy, especially since it is a SaaS solution. I would rate it an eight or nine.

What about the implementation team?

In our office, Office 365 is available in the App Store. It was a plug-and-play setup, and installation was managed by Microsoft's centralized system.

What was our ROI?

The mobility feature of Office 365 has provided value, as documents are accessible on multiple devices like phones and laptops. Saving documents in OneDrive makes them easily available.

What other advice do I have?

Content is available on various devices through OneDrive, facilitating document accessibility on the go. I rate Office 365 a nine out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
reviewer1456368 - PeerSpot reviewer
BDR at a tech vendor with 5,001-10,000 employees
MSP
Efficient task management and quick access to instructions save time

What is our primary use case?

I have been working with the full Office 365 suite, including Excel and PowerPoint. We also have it integrated with Copilot, which I use extensively for various tasks.

What is most valuable?

The design feature of PowerPoint is really effective. The email functionalities are convenient, and the entire suite serves our needs well. I also use automation in Excel and benefit from SharePoint workflows. Additionally, Copilot is integrated with Office 365, which saves me time by allowing quick access to instructions and facilitating the creation of presentations.

What needs improvement?

The search feature in email just doesn't work effectively. If it could be fixed, it would be excellent.

For how long have I used the solution?

I have been using Office 365 for five, six, seven, eight, or nine years.

How are customer service and support?

Microsoft's customer service is really good.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was really easy.

What other advice do I have?

I have been a BDR manager and wish to remain fully anonymous regarding this review. I rate Office 365 ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user