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YN
Business Analyst at Hewlett Packard Enterprise
Real User
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Effective collaboration and report presentation are enhanced with user-friendly tools

What is our primary use case?

We use Office 365 predominantly for reporting purposes. We extensively utilize Excel and PowerPoint. Excel is used for generating and analyzing reports, while PowerPoint is used to prepare presentations and offer analytical solutions and suggestions.

What is most valuable?

Office 365 has been user-friendly and easy to learn. In case of any new upgrade, it is quite possible to explore. Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders. Tools in Teams, such as the app for tracking and following up with stakeholders, are notably useful.

What needs improvement?

There is something called Office Script in Excel, which is not very user-friendly. Many team members find it difficult to apply recorded scripts to similar tasks. More training material or use cases related to Office Script would be helpful to maximize its potential because it has the capability to automate many Excel tasks. Additionally, there is interest in AI integration, particularly Excel and PowerPoint's capabilities, but access to Copilot is limited due to licensing costs.

For how long have I used the solution?

We have been using Office 365 for more than seven or eight years.
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What do I think about the stability of the solution?

There have been no stability or performance issues with Office 365. Everything is all good.

What do I think about the scalability of the solution?

Office 365 is good, and scaling up or upgrading is easy without any problem.

How are customer service and support?

When it comes to corporate setups, there is an internal IT team available for assistance with technical support, so there is no issue.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I do not want to comment on pricing or experience with licensing, as I never purchase Microsoft products and only use the company's licensed products.

What other advice do I have?

Overall, I would rate Office 365 nine out of ten for the user experience.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AB
Enterprise Solutions Architect at InfoCepts
Real User
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Collaboration features enhance user interaction and productivity

What is our primary use case?

I use Office 365 for communication and internal communication within my organization.

What is most valuable?

I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time. Its user-friendly interface and consistent workflow across various Microsoft products are particularly notable. Additionally, the collaboration features are valuable.

What needs improvement?

Office 365 is not cheap for individual users. It is more affordable when used under an organization.

For how long have I used the solution?

I have been using Office 365 in my organization for almost ten years.

What do I think about the stability of the solution?

I rate the stability of Office 365 at nine out of ten.

What do I think about the scalability of the solution?

I find Office 365 to be quite scalable, rating it between eight and eight and a half out of ten.

How are customer service and support?

I have never faced any challenges with technical support because I have not needed to reach out to them. I have resolved issues by searching online.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I used Microsoft Visual Studio and Azure DevOps, but now I am focusing on Power BI development.

Which other solutions did I evaluate?

I am currently focused on Power BI and do not use any other BI solutions like Tableau.

What other advice do I have?

I rate Office 365 overall as nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Office 365
April 2025
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SN
engineer at Chennai Petroleum Corporation Ltd
Real User
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Increased efficiency in accessing and working on documents quickly

What is our primary use case?

I primarily use Office 365 for presentations, Word documents, and Excel with some macros.

What is most valuable?

Office 365 allows me to access documents and work on them much quicker. I find it beneficial as it includes Outlook, which improves my workflow efficiency.

What needs improvement?

At times, Office 365 closes and restarts by itself.

For how long have I used the solution?

I have been working with Office 365 for the last seven to eight months.

What was my experience with deployment of the solution?

I faced challenges during deployment. The authentication process was problematic, especially due to network restrictions in some areas, impacting mobile authentication. Additionally, migrating emails from Lotus and loading archives was time-consuming. Overall, the deployment took nearly a week for many users.

What do I think about the stability of the solution?

The stability of Office 365 is mostly fine, but sometimes it closes and restarts unexpectedly.

How are customer service and support?

Microsoft support is generally good, but there were one or two instances where issues took longer to resolve.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup posed challenges with authentication, primarily due to network restrictions and migrating emails from Lotus Notes to Outlook.

What's my experience with pricing, setup cost, and licensing?

I do not handle the pricing, setup cost, or licensing, so I cannot provide information on this.

What other advice do I have?

Overall, I would rate Office 365 as the best because I have not used any other solution, and it meets my needs comfortably. I give it a 10 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
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Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Office 365
April 2025
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