One Identity Manager can handle all identity use cases.
Cyber security lead at a tech vendor with 10,001+ employees
It's easy to integrate SAP
Pros and Cons
- "It's role-based access control, and you can manage it. It's perfect for our customer's governance control."
- "One Identity should open the market with accessible training material and content so that more developers can be available. They have to improve their marketing strategy, partners, and vendors. One Identity should be attracting engineers to learn their product and get certified. They should have strong forums. They could have a certification program where any engineer can get certified. However, their overall approach is complex, which I do not prefer."
What is our primary use case?
What is most valuable?
It's easy to integrate SAP with One Identity. SAP has different modules, and you can manage users through the One Identity interface. Integrating through a stream connector is simple.
It's role-based access control, and you can manage it. It's perfect for our customer's governance control. One of my customers is using One Identity's PAM solution. It is a separate component and licensing model.
What needs improvement?
One Identity should open the market with accessible training material and content so that more developers can be available. They have to improve their marketing strategy, partners, and vendors. One Identity should be attracting engineers to learn their product and get certified. They should have strong forums. They could have a certification program where any engineer can get certified. However, their overall approach is complex, which I do not prefer.
The platform isn't very intuitive like the others, but One Identity Manager has migrated their review scripting to the Angular framework, so now it's good, and they're competing with others from the UI perspective.
One Identity Manager is a little complex from a development perspective. If you compare it to SailPoint, it is easy, but One Identity Manager has so many separate components that it is quite complex for development. And sometimes, we have seen some performance issues.
For how long have I used the solution?
I have used One Identity Manager for more than 10 years.
Buyer's Guide
One Identity Manager
June 2026
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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What do I think about the stability of the solution?
I rate One Identity Manager eight out of 10 for stability.
What do I think about the scalability of the solution?
One Identity is scalable.
How are customer service and support?
One Identity must improve its support because they have a very limited pool of engineers, and they're often occupied.
Which solution did I use previously and why did I switch?
I have used SailPoint.
What's my experience with pricing, setup cost, and licensing?
I rate One Identity seven out of 10 for affordability. It's reasonably priced.
What other advice do I have?
I rate One Identity Manager eight out of 10. It's more suitable for the enterprise level. I wouldn't recommend it for small or medium-sized enterprises.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Co-Owner at a tech services company with 1-10 employees
Delivers important SAP-specialized workflows, provides one platform for enterprise-level administration, and minimizes gaps in governance coverage
Pros and Cons
- "One Identity Manager stands out for its modular design, allowing us to easily customize it with specific components, and its flexibility to handle any identity and access management scenario we encounter."
- "How One Identity Manager deals with disconnected systems needs improvement."
What is our primary use case?
I designed and implemented One Identity Manager for clients across various companies. This involved a wide range of use cases, including standard employee lifecycle processes like onboarding, transfers, offboarding, and location changes. I also implemented more sophisticated use cases, such as automatically creating Active Directory groups and service accounts based on user requests and approval workflows.
How has it helped my organization?
One Identity Manager's enterprise view for managing logically disconnected SAP accounts is good.
One Identity Manager acts as an Identity Governance and Administration solution specifically designed to address the complexities of SAP systems. This deep integration allows for advanced features like implementing Separation of Duties rules, ensuring a more secure and controlled SAP environment.
One Identity Manager delivers important SAP-specialized workflows and business logic.
One Identity Manager provides one platform for enterprise-level administration and governance of users, data, and privileged accounts.
One Identity Manager, while not boasting the absolute best user interface, offers an intuitive experience. Through its integration with SAP, it provides a comprehensive solution for managing the entire user permission lifecycle, including SAP roles and transactions. I was particularly impressed by its ability to seamlessly read details from the SAP system using a standard connector.
One Identity Manager simplifies backend customization by allowing us to implement custom processes, functions, scripts, and more. However, customizing the web portal, especially the new Angular web portal, is a more challenging task.
One Identity Manager offers a sophisticated model for the business roles to map company structures for dynamic application provisioning.
The functionality of the business role is important because if we build the right business structure, we can simplify the permission manager.
One Identity Manager helps minimize gaps in governance coverage among test, dev, and prod servers.
One Identity Manager helps create a privileged governance stance to close the security gap between privileged and standard users. This has improved our security posture.
One Identity Manager helps streamline aspects of application governance which simplifies the reporting.
One Identity Manager enables application owners and line of business managers to make application governance decisions without IT. Being able to see what users have access to and make the decision regarding the request from one platform, saves us time.
One Identity Manager helps us achieve a zero-centric trust model.
What is most valuable?
One Identity Manager stands out for its modular design, allowing us to easily customize it with specific components, and its flexibility to handle any identity and access management scenario we encounter.
What needs improvement?
One Identity Manager doesn't provide all the user interfaces we need for business users out-of-the-box. This means we need to customize the web portal to display all the information we want to make available to them.
The ROM control modeling has room for improvement.
The user experience can be more user-friendly.
How One Identity Manager deals with disconnected systems needs improvement.
For how long have I used the solution?
I have been using One Identity Manager for over ten years.
What do I think about the stability of the solution?
I would rate the stability of One Identity Manager ten out of ten.
What do I think about the scalability of the solution?
One Identity Manager's scalability is the best in the market. From a technical perspective, the number of identities and entitlements we can manage with the overall architecture is good.
How are customer service and support?
The One Identity Manager support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Oracle Identity Management and SailPoint IdentityIQ. I switched because I was interested in One Identity Manager which is more popular and trusted in our country.
How was the initial setup?
The initial deployment is straightforward. While the initial software deployment itself can be completed in a day, a full rollout typically requires additional time for configuration, customization, and other necessary steps to tailor the software to our client's specific environment.
What's my experience with pricing, setup cost, and licensing?
One Identity Manager is expensive.
What other advice do I have?
I would rate One Identity Manager eight out of ten.
One Identity Manager requires one to two people for maintenance per project.
I recommend using a partner to evaluate and implement One Identity Manager.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
One Identity Manager
June 2026
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,495 professionals have used our research since 2012.
IT Engineer at a tech services company with 10,001+ employees
Allows us to apply the same governance coverage to all environments
Pros and Cons
- "One Identity's biggest benefit is application integration."
- "The identity governance components have some room for improvement, particularly the ability to terminate an employee's ID after leaving the company."
What is our primary use case?
We use One Identity to integrate our internal and external applications into SSO.
How has it helped my organization?
One Identity's biggest benefit is application integration. The solution allows us to apply the same governance coverage to all environments. It helps consolidate procurement. One Identity streamlines application access decisions. It allows the application team to choose the protocol the application will use. We can automate access control with One Identity, saving us time and money. The automation gives us a few errors, but it's manageable.
What is most valuable?
One Identity's interface is pretty good. It's user-friendly, and you can access most applications inside the console. The user experience is solid. You can use One Identity if you are a layman without much technical experience. You might need a little more training with admin access, but it's easy to learn.
What needs improvement?
The identity governance components have some room for improvement, particularly the ability to terminate an employee's ID after leaving the company. Customization can be difficult because One Identity uses specified attributes that we must use.
For how long have I used the solution?
We have used One Identity Manager.
What do I think about the stability of the solution?
I rate One Identity Manager eight out of 10 for stability.
How are customer service and support?
I rate One Identity support seven out of 10.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Oracle Access Manager is comparable to One Identity. It's a good product.
How was the initial setup?
Deploying One Identity Manager took around half an hour. Three or four people were involved on our side, and the application team required our product manager and change manager. One Identity requires annual maintenance depending on the customer's requirements, and the number of people devoted to maintenance depends on your environment's size.
What was our ROI?
I estimate that the return on investment is around 40-50 percent.
What's my experience with pricing, setup cost, and licensing?
One Identity Manager isn't the best solution on the market, but it's cost-effective.
What other advice do I have?
I rate One Identity Manager seven out of 10. I would recommend One Identity to a small company. It requires minimum support because it's user-friendly, but you may need something more secure for a large-scale deployment.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CEO, Executive Advisor (CyberSecurity IAM) at 8x8 Cybertech
Powerful, customizable, and works very well with the SAP environment
Pros and Cons
- "One Identity Manager connects SAP accounts to employee identities under governance. The connector from One Identity for SAP is the most powerful one in the market. This connector can touch all the levels of the objects in SAP. It can not only be connected to SAP ERP but also to SAP HANA, GRC, etc. One of the strengths of One Identity Manager is the SAP connector. You can touch a lot of the SAP environment and also have deep granularity."
- "It is a very powerful solution, but when it comes to doing some complex parameterization or authorization, we end up coding. Comparatively, CA solutions require less coding. It is more powerful than the CA solutions, but you end up with coding in VB.Net or C#. Complex parameterization could be better from their side."
What is our primary use case?
In terms of the use case, the traditional use case related to IAM is to synchronize the accounts to the user ID.
Most of the time, we connect it to Active Directory, Azure AD, SAP One, and one or two other systems at the first stage of the project. At the next stage, we start to integrate it with other systems.
My company is an integrator and a partner. I am not the final customer. I deliver solutions to our customers. I also have other solutions in my portfolio, but my strength is Identity Management.
How has it helped my organization?
One Identity Manager delivers SAP-specialized workflows and business logic.
It provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts.
The user interface is not a big problem nowadays. About 10 years ago, it could have been a problem, but now, it is easy to do proper localization in Portuguese, Brazilian Portuguese, and Spanish. We have multiple language support. Of course, it is not yet 100%.
When it comes to customization, we need to model the business rules for customers. Every customer has different business rules. For a similar use case, you can have different business rules. I split the ability to model that into two categories. There is the ability to do the parameterization, and there is the ability to do customization with coding, which can have some risks.
One Identity Manager helps minimize gaps in governance coverage among test, dev, and production servers.
It also helps to create a privileged governance stance to close the security gap between privileged users and standard users.
One Identity Manager helps consolidate procurement and licensing. One of the valuable use cases that this solution provides is to take care of the licensing for some of the applications.
One Identity Manager helps streamline the following aspects of application governance: a) application access decisions; b) application compliance; and c) application auditing. We can deliver a use case where when a user requests access, the user may receive a warning that the access being requested conflicts with some other access that the user may already have. We can now model the SOD rules to validate a request when it is made. It is very important to be able to use One Identity Manager to do this kind of validation at the time of the request.
One Identity Manager enables application owners or line-of-business managers to make application governance decisions without IT. We can model that kind of personas, participate in the process, and make some decisions in the workflow process.
One Identity Manager helps to achieve an identity-centric Zero Trust model. That is a very strong use case of One Identity Manager. They claim that they are the only vendor that can deliver the Zero Trust model or Zero Trust architecture for identity, but I do not know if they are the only vendor.
What is most valuable?
One Identity Manager connects SAP accounts to employee identities under governance. The connector from One Identity for SAP is the most powerful one in the market. This connector can touch all the levels of the objects in SAP. It can not only be connected to SAP ERP but also to SAP HANA, GRC, etc. One of the strengths of One Identity Manager is the SAP connector. You can touch a lot of the SAP environment and also have deep granularity.
What needs improvement?
It is a very powerful solution, but when it comes to doing some complex parameterization or authorization, we end up coding. Comparatively, CA solutions require less coding. It is more powerful than the CA solutions, but you end up with coding in VB.Net or C#. Complex parameterization could be better from their side. There can be more documented templates where you can take a piece of code and deliver a specific use case. I cannot find that in the documentation. Sometimes, you can go to the community, and sometimes, you have to use their support.
What do I think about the stability of the solution?
If you implement it properly and finetune it, it is very stable.
How are customer service and support?
I have used their Premier Support. It is called PSO. It is very easy to book an appointment. You can use the calendar to find a slot. You can take half an hour or one hour. Once you are connected, the guy knows it is very important. Based on my experience, they were able to provide the resolution and tell me about the button that I needed to hit and what I needed to do. At that time, I asked them why it was not documented, and the answer from the PSO was that for specific matters, they wanted us to contact PSO.
I prefer not to involve PSO because the prices are huge. We try to avoid it. When I need to involve PSO, it adds value, but it is very expensive. Whenever I involved PSO, I got the answers I needed within the time in which I needed the answers. I would rate them a ten out of ten.
Premier Support has not been an influence in purchasing additional licenses or products from the vendor.
How would you rate customer service and support?
Positive
How was the initial setup?
I never implemented the SaaS model because of the pricing. My experience is for on-prem.
Its implementation is easy for me, but it is very complex for those who are doing it the first time. It is not straightforward. They do provide documentation, but it is not easy. I usually build my documentation and enable my team. After that, it is easy.
What about the implementation team?
For its implementation, one project manager and two more people are required. One is senior, and the other one is of intermediate experience. Sometimes, developers are also required for customization.
We licensed it from a distributor. In Brazil, it is not possible to directly license One Identity. The distributor's name is ADISTEC. We did not take their help with implementation. We implemented it ourselves. They help me with other solutions but not with One Identity because it is very specific. In Brazil specifically, I do not have resources to help me with implementation. Quest in Brazil has a structure only for commercials. They do help with presale but for implementation, I do not have any kind of help. I usually take the help of the YouTube channel, the official documentation, and the community. We are pretty much doing everything ourselves.
The maintenance usually involves changing the logic, roles, or workflows. After the sign-off for the implementation, I also provide sustainability services where I take care of any problems and also contact the vendor. I also help with the environment and sometimes help implement a new connector if it is easy to implement or is a native connector from an API, for instance. I take care of the sustaining phase issues where we are not installing everything again. We are doing a little bit of parameterization. These services are helpful for revenue and important for our business.
What's my experience with pricing, setup cost, and licensing?
Its price is okay.
What other advice do I have?
Overall, I would rate One Identity Manager an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and Reseller
Lead IAM manager at a tech services company with 11-50 employees
Streamlines application governance for access decisions, compliance, and auditing
Pros and Cons
- "An outstanding feature of One Identity Manager, compared to SailPoint, is the dashboard where they present everything. With the dashboard, the customer can see how the integrations have happened."
- "Integration with various applications should be made smoother. It is very difficult right now for regular implementers. Access reviews are another thing that is not that good in the solution. It needs improvement."
What is our primary use case?
Our primary use case was to onboard certain applications for a customer.
How has it helped my organization?
One Identity Manager helps minimize gaps in governance coverage among various servers. If you are trying to do an access review, or want to grant access to someone, these generally require a review process. Those kinds of reviews are done manually if there are no governance tools. This tool makes that process smoother. It sends automatic reminders and will automatically discard a request if someone does not approve it. We can even configure it so that if someone has not approved it five times, it can be auto-approved. It streamlines the whole governance process and reduces a lot of manual activity with automation.
It also helps streamline application governance when it comes to application access decisions, application compliance, and application auditing. Previously, these processes required a lot of manual work, but that work has now been discarded.
Another benefit is that One Identity Manager definitely helps application owners make application governance decisions without IT. It sends regular notifications and anyone can see what is pending on their plate. They can take action on what should be a part of their application and what should not be a part of their application, and make informed decisions.
What is most valuable?
An outstanding feature of One Identity Manager, compared to SailPoint, is the dashboard where they present everything. With the dashboard, the customer can see how the integrations have happened. It is more presentable than what we have with SailPoint. The user experience is good because everything is exposed on the dashboard. They can tweak it a little bit if they want.
Also, using its business roles to map company structures is fairly easy and good, similar to SailPoint. It is handy. This function is very important because today, most organizations rely on RBAC, role-based access control. If a tool offers identity management capabilities, it must also offer role-based access control. Both One Identity Manager and SailPoint offer good role-based access controls. It's easy to configure and use.
What needs improvement?
I have used One Identity Manager for S/4HANA from SAP, and that was a very complex integration. S/4HANA has a very complex permission structure, and you cannot find the segregation of duty. That means you cannot do policy violations and policy checks. One Identity Manager does not provide a very flexible way to do segregation of duty based on the permission structure of S/4HANA. Doing so is beautiful in SailPoint, which has a more robust way of doing it.
Also, integration with various applications should be made smoother. It is very difficult right now for regular implementers.
Access reviews are another thing that is not that good in the solution. It needs improvement.
Entitlement management is another area where I have struggled a lot, wherein you try to manage the access of users to various applications. It is not that smooth in the solution.
These last three items need to be improved on a very urgent basis.
For how long have I used the solution?
I used One Identity Manager for about six months.
What do I think about the stability of the solution?
On a scale of one to 10, where 10 is the best, if I look at the stability equally across all features, One Identity Manager is an eight and SailPoint is a nine.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
I have not interacted with their support.
Which solution did I use previously and why did I switch?
Onboarding certain applications for a customer was something that gave us difficulty with SailPoint. And the primary driver for switching was cost. SailPoint was very costly and One Identity Manager was a little bit cheaper.
How was the initial setup?
The user experience is good, but the implementer's experience is not that great. As an administrator, when I'm trying to implement a solution, it is a hectic job.
The time it takes to implement depends on the requirements. If you want, for example, to integrate Active Directory, it will take two to four hours because it is an out-of-the-box application and very common. When it comes to complex applications like SAP, HRM, or ERP solutions, they have complex infrastructures. Integrating such applications takes no less than five to six working days.
The number of people involved is based on how big the project is. If it involves implementing 100 applications, you definitely need a team of 15 to 20 people to complete it within one year. But if you only have to onboard five applications with One Identity Manager from scratch, where you have to install the product, it will take six to seven months. With SailPoint, it takes a little bit less time.
What about the implementation team?
We used the help of One Identity partners because we don't have expertise in One Identity Manager. We are SailPoint experts. They were involved in architecting the whole solution from the beginning as well as in customizing it.
The partners struggled a bit because some of the features are not that flexible in One Identity Manager. The product has all the capabilities required, but it is not that implementer-friendly.
In terms of the training that the partners provided to our customers, I was not present, but the feedback from the customers was that it was okay. They understood things.
Overall, the value provided by One Identity Partners was a seven out of 10.
What's my experience with pricing, setup cost, and licensing?
The price of One Identity Manager is cheaper than SailPoint. When we initially suggested SailPoint to some customers they were surprised at the price, so we then suggested One Identity Manager and they went with that.
In addition to the licensing fees, there are costs for customization if you want to build custom modules.
Which other solutions did I evaluate?
In addition to SailPoint, I have worked with ForgeRock, Microsoft FIM a long way back, and others.
SailPoint has a lot of advantages as compared to One Identity Manager. First, the installation time is very short, and the process is very smooth. Second, it is an implementer's tool, meaning an implementer enjoys developing applications with SailPoint. SailPoint may not be that user-friendly, but it is very implementer-friendly. Implementation is easier with it. And because it is implementer-friendly, implementers can add value to the product, meaning its capabilities can be enhanced based on customer requirements, which is something that is lacking with One Identity Manager. And compared to SailPoint, One Identity Manager has fewer features.
Most of my customers in the region where I work, The Middle East, prefer on-prem solutions. They don't like the cloud. SailPoint and One Identity Manager both have on-prem solutions, so I am focusing my comparison on them.
I have also worked on cloud-based solutions but they have their challenges.
What other advice do I have?
For enterprise-level administration and governance of users, data, and privileged accounts, One Identity Manager is average. Its privileged account management is lacking in capabilities. You have to integrate it with various other PAM tools and only then can it be used for that.
One problem with almost all identity managers today is that the implementation is based on certain information. After that, if certain big changes happen in the organization, you have to reflect all of those changes in the identity management solutions by doing certain customizations or implementation activities. That takes a good amount of time. That complexity is present in almost all identity managers today. It is not very quick when it comes to making changes.
Regarding Zero Trust, that is a buzzword as well as a big word. One Identity Manager alone cannot achieve an identity-centric Zero Trust model. It has to start at the network level through the identity management level, and we have to integrate it with multiple different solutions. We have not achieved Zero Trust for any organization yet.
One Identity Manager is mostly suitable for identity governance capabilities but is not that suitable for access management or privileged account management. If you are evaluating this product for access management or privileged access management, you should not go with it. If you want a governance product, go ahead and use this one.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead at a tech services company with 1,001-5,000 employees
Helps create a unified platform, is flexible, and offers numerous connectors
Pros and Cons
- "One Identity Manager is flexible and offers numerous connectors that enable us to serve as the core component of the system, as well as to construct our own connectors using the API."
- "One Identity Manager can be made more user-friendly for end users."
What is our primary use case?
We utilize One Identity Manager to oversee all the identities within the company, and we are constructing workflows to enable self-service keys for compliance and access matters.
How has it helped my organization?
One Identity Manager is the optimal solution for creating a unified platform for enterprise-level user administration and governance.
One Identity Manager provides a unified platform for managing both data and privileged accounts. We receive alerts for privileged access and, based on specific criteria, we can determine whether the request is for an end-user account or a privileged account, and apply the appropriate permissions seamlessly.
The user experience and interactivity of One Identity Manager are straightforward for non-IT individuals to utilize.
Customizing One Identity Manager is easy to do.
The business roles of the solution that maps company structures for dynamic application provisioning are important because they help our organization fulfill the needs of any employee automatically, based on the structure. This provides users with immediate access, eliminating the need for human intervention.
The ability of One Identity Manager to extend governance to cloud applications is of great importance because cloud applications have become a new tool in our society. Whether we use private or public clouds, every company will eventually have to transition to the cloud. Therefore, it is crucial to be able to manage all our access within a single platform, which is the best approach. Hence, we obviously require a platform that can connect to the cloud and also handle compromised applications, making it transparent for business use.
One Identity Manager's ability to automate tasks that previously required human intervention has benefited our organization by freeing up the time of our IT department to concentrate on other tasks.
The solution helps us minimize gaps in governance coverage among test, development, and production servers because we can provide access through any environment within the system, freeing up time for our business.
The solution has helped us create a privileged governance stance to close the security gap between privileged users and standard users. We can now view all the accesses from a single interface, which enables us to be proactive in our compliance efforts. Without One Identity Manager, we would have to depend on multiple tools and reports, which can sometimes be delayed. By utilizing One Identity Manager, we can establish preventive rules to avoid any SOC problems or on-the-fly access. While certain access can be granted without risk, it is crucial to have a clear overview, of which One Identity Manager provides.
One Identity Manager helps streamline application access decisions for both permissions and licenses. Using a web designer, we have designed routines that allow us to create disclaimers or automated questions. Based on the user's responses, we can propose either a free license or a pro license, depending on the specific case. Additionally, we have implemented routines to uninstall and deactivate licenses when they are not in use. However, this is always a challenging task because we want to ensure that users do not waste time if they need the software again. The fact that we can easily request any application through an automated process is advantageous. Furthermore, canceling a license does not significantly impact the business since it can be reinstated within minutes if needed again after a few months of not being used.
Streamlining application compliance and application auditing is essential. The single pane of glass visibility helps us maintain compliance, and for application auditing, we can utilize all the reports provided by the IT team. Additionally, we can conduct our own audit reviews and collect evidence to ensure that the process is followed without relying solely on the IT team. This approach aligns with our automation mindset, which we aim to introduce.
One Identity Manager facilitates application owners or line of business managers in making application governance decisions without involving IT. We can provide them with a view where they can see the individuals who have worked on it, the process of their request, and the validating authority, all without needing to inquire from the site.
One Identity Manager has assisted us in achieving an identity-centric zero-trust model through the implementation of various processes.
What is most valuable?
One Identity Manager is flexible and offers numerous connectors that enable us to serve as the core component of the system, as well as to construct our own connectors using the API.
What needs improvement?
One Identity Manager can be made more user-friendly for end users. Out of the box, it can be difficult to navigate through the drop-down menu, especially when it comes to accessing the subcategories.
For how long have I used the solution?
I have been using One Identity Manager for four years: two years as an integrator and two years as a user.
What do I think about the stability of the solution?
One Identity Manager is stable.
What do I think about the scalability of the solution?
I give the scalability of One Identity Manager a ten out of ten. We are able to scale no matter what. It's completely compatible with the S5 and can achieve load balancing on web servers. It can be integrated into a single database or a cluster for scalability. I can confidently say that if my company were to triple in size tomorrow, it could handle that. I don't have to install what I don't see. I just need to make some improvements to the database and convert it into a web server that will be accessible to users.
How are customer service and support?
If we experience a major incident in production, we can expect to receive a response within one hour. We find solace in knowing that any significant problems will be promptly addressed.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had previously worked with Evidian Identity Governance and Administration, among others, but none of them provided all the features in a single solution, unlike One Identity Manager.
How was the initial setup?
The initial setup is complex. Every identity solution is complex because the most important thing is not really linked to the project. It's linked to the analysis we have made before, and then our solution is not linked to the project. Every time, I think that whenever we have to put the analysis management solution in place, it will be complex because we have to take care of the processes that are already in place and also what is happening in the same tool. We have to consider all the existing processes and challenge them to make them better. Many times, some processes are difficult because we couldn't execute them perfectly with the previous solution. So we have to be able to identify if the process is in place like this because of the previous solution that doesn't handle every aspect easily, or if it needs to be redone. The deployment took one year to complete.
We had two individuals from the integrator and two internal employees dedicated full-time to the deployment.
What about the implementation team?
The implementation was completed by our integration partner who provided us with an excellent expert from their team, even though the solution required additional personnel capable of integrating everything within one year. Overall, the experience was positive.
What other advice do I have?
I give One Identity Manager a nine out of ten. This is a solution I want to work with because it brings satisfaction to our users.
We have a complex environment with over 50 locations, various departments, and multiple companies, each with hundreds of distinct functions.
We have two individuals responsible for maintenance, updates, and access to integrators who can provide assistance if necessary. We have around 5,000 end users.
I recommend that organizations wishing to utilize One Identity Manager should first provide internal training for their employees. This approach will enable them to develop their own understanding of the company and reduce dependence on external integrators.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security engineer at a consultancy with self employed
Customizable as per requirements and helpful for compliance
Pros and Cons
- "One Identity Manager is very customizable to meet customer requirements."
- "The implementation of the tool and management on the infra side is a bit difficult."
What is our primary use case?
The primary use case for One Identity Manager is for managing identities.
How has it helped my organization?
One Identity Manager helps with role-based access and compliance. These are the two main advantages of One Identity Manager. In addition to identity governance, One Identity Manager supports attestation, filtration, and auditing.
One Identity Manager is very customizable. We are able to customize it as per the customer's requirements. However, when you have a lot of customization, it requires a skilled resource with a coding background. I would rate it an eight out of ten from that aspect.
It has enabled application owners or line-of-business managers to make application governance decisions without IT. Each application or role is tagged with an owner, and this owner has the privilege to manage.
We use business roles to map company structures for dynamic application provisioning. This capability is very important for us.
We have integrated the solution with AWS. This integration is very important because the infra of the organization is managed on the cloud.
What is most valuable?
One Identity Manager is very customizable to meet customer requirements. We can write custom code as per customer requirements.
Role-based access is also very valuable.
What needs improvement?
The implementation of the tool and management on the infra side is a bit difficult. They can simplify implementation and management, making it easier for more customers. Other market tools have better implementation capabilities.
For how long have I used the solution?
I have been using One Identity Manager for three and a half years.
What do I think about the stability of the solution?
The stability of One Identity Manager is very good. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
I would rate it a seven out of ten for scalability.
Our clients are medium-sized businesses, but we have had organizations with 1,00,000 users.
How are customer service and support?
I would rate their support a seven out of ten. There are other vendors in the market that provide better support. We use regular support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used other vendors like SailPoint. One Identity Manager stands out in customization compared to SailPoint, but SailPoint is better in terms of implementation.
How was the initial setup?
The initial setup was mostly straightforward. Only in certain areas, it was complex.
The deployment duration depends on the organization and the customization they want. It usually takes three to four months for a standard deployment without any customizations.
It requires maintenance on a regular basis. Mostly, it requires monthly maintenance.
What other advice do I have?
I would recommend this solution depending on the environment and customization requirements of users. I would recommend it only if it meets the requirements of an organization.
I would rate One Identity Manager an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IDM Senior Engineer at a tech services company with 1,001-5,000 employees
Provides good performance, has a nice appearance, and helps minimize governance
Pros and Cons
- "The most valuable features are the behavior, configuration, and customization options."
- "Using dynamic business roles can degrade the performance of One Identity Manager."
What is our primary use case?
We utilize One Identity Manager to manage the employee lifecycle, provision user accounts, administer numerous systems, and maintain a web portal.
How has it helped my organization?
One Identity Manager's ability to consolidate tools helps simplify the administration process.
I would rate the UI nine out of ten. The performance and appearance have improved since the new portal was implemented.
With my experience and the help of the user community, customizing One Identity Manager is not difficult.
The business roles feature is easy to use.
We see the benefits of One Identity Manager within weeks of deployment.
One Identity Manager helps minimize governance gaps between test, development, and production servers. An administrator's experience typically correlates with increased ease of use.
One Identity Manager simplifies the process of determining application access. Integration is straightforward for standard systems like Active Directory or Exchange, but connecting custom web applications requires developing a connector, which is time-consuming but manageable for experienced programmers.
What is most valuable?
One Identity Manager is more reliable than other identity managers. The most valuable features are the behavior, configuration, and customization options.
What needs improvement?
Using dynamic business roles can degrade the performance of One Identity Manager.
I would like to have better documentation for configuring other Microsoft systems.
For how long have I used the solution?
I have been using One Identity Manager for almost four years.
What do I think about the stability of the solution?
One Identity Manager is stable. If it crashes, it is due to human error, not the solution itself.
What do I think about the scalability of the solution?
One Identity Manager's scalability depends on the use of other Microsoft systems, such as SQL and Windows servers.
How was the initial setup?
The deployment is straightforward. The deployment takes between one and two hours and requires one engineer. The overall implementation requires a team consisting of an architect, an analyzer, one or two programs, testers, and an engineer.
What about the implementation team?
We are integrators who implement One Identity Manager for our customers.
What other advice do I have?
I would rate One Identity Manager nine out of ten.
In most cases, the customer doesn't need to do any maintenance.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security Analyst at a tech vendor with 10,001+ employees
A single platform that is customizable and user-friendly
Pros and Cons
- "One Identity Manager's account creation feature stands out as its most valuable functionality."
- "I would like One Identity Manager to offer an easier way for users to learn to use their new features."
What is our primary use case?
We operate in three regions and use One Identity Manager for identity governance.
How has it helped my organization?
One Identity Manager enables us to manage SAP systems efficiently. We can configure user settings and assign global and business roles, adding them to the directory regardless of their account activation status.
One Identity Manager integrates SAP accounts with employee identities. We can create accounts by importing job data into the server. However, if an employee's data is missing, we must input it first to create their profile.
One Identity Manager provides a single platform for enterprise-level administration and governance of users' data and privileged accounts.
The interface is intuitive, displaying all employee details and allowing for direct edits after account creation.
Customizing One Identity Manager is easy to do.
One Identity Manager allows us to manage business roles, including adding and removing them through the deployment flow sheet.
One Identity Manager is user-friendly, offering both ease of understanding and management. From a central console, we can apply both business and referral roles.
One Identity Manager helps to make procurement and licensing easier.
One Identity Manager helps us achieve an identity-centric zero-trust model.
What is most valuable?
One Identity Manager's account creation feature stands out as its most valuable functionality.
What needs improvement?
I would like One Identity Manager to offer an easier way for users to learn to use their new features.
For how long have I used the solution?
I have been using One Identity Manager for two years.
What do I think about the stability of the solution?
One Identity Manager is stable.
How was the initial setup?
The initial deployment of One Identity Manager was straightforward. We have three environments where we deploy the load sheets to servers in a top-down approach. For removal, we follow the same procedure in reverse order.
What other advice do I have?
I would rate One Identity Manager nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Works at a healthcare company with 10,001+ employees
Is user-friendly and streamlines operations but it could benefit from more advanced reporting
Pros and Cons
- "The self-service functionality of One Identity Manager is arguably the most valuable feature."
- "I would like to have more advanced features and reporting added to One Identity Manager."
What is our primary use case?
We use One Identity Manager to control what our users access.
How has it helped my organization?
Having a single platform helps streamline operations and connect to multiple systems, centralizing information for improved access and efficiency by eliminating the need for redundant software.
The UI is intuitive and user-friendly, so it doesn't require much training.
One Identity Manager has helped streamline our processes. Now we are all synced and data is not lost between teams.
One Identity Manager provides governance helping minimize the gaps within our test, dev, and production servers.
One Identity Manager provides governance helping minimize the gaps between privileged users and standard users.
One Identity Manager helps streamline application auditing.
What is most valuable?
The self-service functionality of One Identity Manager is arguably the most valuable feature. It allows us to easily initiate access requests for new hires through a user-friendly interface. This information is automatically sent to HR for review. Similarly, for departing employees, the intuitive interface enables us to import their details and trigger the termination process seamlessly.
What needs improvement?
I would like to have more advanced features and reporting added to One Identity Manager.
For how long have I used the solution?
I have been using One Identity Manager for four years.
What do I think about the stability of the solution?
I have not experienced any stability issues with One Identity Manager.
What do I think about the scalability of the solution?
One Identity Manager is scalable.
What other advice do I have?
I would rate One Identity Manager a seven out of ten.
No maintenance is required on our end.
I recommend that organizations considering One Identity Manager ensure it aligns with their use cases and user base before implementation.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Updated: June 2026
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