One Identity Manager Reviews

• GUI
• Reporting capabilities

Allows the delegation of permissions related to identity management and also visual representation of the configuration as opposed to having to go through loads of scripts which was the case with our previous solution.

Job server engine -

• Performance
• Loadbalancing

One year.

Not yet.

Not yet.

More than one job server cannot be allocated per target/source system which can be a performance bottleneck,

Customer Service:

Good.

Technical Support:

Good.

Previous solution was an in house written application. We switched due to support reasons as well as outdated technology and a lack of functionality.

Configuration and implementation is a complex process as we had complex requirements, but could quite easily be done in a simple way.

We implemented via a combination of an in house team and a vendor partner. Their level of expertise was very good.

Yes we chose Dell One over Oracle IDM, IBM, NETIQ, and MS FIM.

Have a team of dedicated staff for the implementation who are given enough time to understand the many dimensions of the tool.

Our primary use case for One Identity Manager is focused on automatization and digitalization, specifically in introducing identities with appropriate permissions across various IT systems.

One of the most valuable features of One Identity Manager is its availability as an on-premises solution and as infrastructure-as-a-service in the cloud. Additionally, the reporting capabilities, powerful synchronization engines, and workflows, including the SAP connector, are highly beneficial. The solution provides an identity-centric approach which supports achieving a Zero Trust model, and it significantly reduces operational costs by allowing the same number of support team members to manage a greater number of systems.

The user experience has been a concern in the past, particularly with the web interface, but improvements are expected with the transition to Angular. The support from One Identity is very poor. The response is often delayed and lacks actionable advice, such as suggesting updates without confidence in their effectiveness. It is crucial for them to expand their support team to match their product's success. More comprehensive testing and detailed best practices in handbooks could enhance problem resolution.

We have been using One Identity Manager for quite some time, starting with their former product, ActiveEntry, since 2007.

Deployment is complex due to numerous prerequisites that must be met. Installation takes longer than expected, but after a solid design and documentation, it works well.

Customer service and support for One Identity Manager are poor. Despite thorough pre-case activities, responses are often delayed, inadequate, and lack confidence in solving issues. The current support team is overwhelmed by the product's success, and more personnel are needed to improve service.

Negative

The initial setup of One Identity Manager requires a solid design and documentation. It is not a tool to be used without thorough planning. The primary installation is complex, with many prerequisites and conditions that must be addressed. Successful deployment requires careful consideration of all design and documentation steps.

It is difficult to quantify the exact return on investment, but we have observed significant benefits in terms of operational efficiency. The same team can now manage many more systems than before, which is a remarkable advantage.

One Identity Manager is positioned as a premium product. It falls between middle and high in terms of cost, approximately a six to seven if ten is expensive.

More tests incorporating different use cases and scenarios would be beneficial. It would be advisable for One Identity's testing processes to include real-world feedback and use cases, allowing for more thorough and robust product improvements. I rate the overall solution at least eight out of ten.

On-premises

We use One Identity Manager for access management and provisioning, as well as onboarding target system applications. It focuses on identity management and providing access. 

We use different tools like Web Designer and Synchronization Editor, and we do implementation, customization, and configuration based on our requirements.

I can see many benefits, including granting the right access to the right people at the right time. It helps with enhancing security, validating identity types, and assigning initial rights based on the defined processes. Users follow request workflows inside the system to access, which is validated for correctness.

We use One Identity Manager to manage SAP target system applications. We generally use the SAP connector. We create the SAP onboarding project in Synchronization Editor. It is like a bridge between One Identity Manager and the target SAP system applications. It is able to meet our requirements.

It has had a Windows-based UI, and they are also moving to a web-based portal. One Identity Manager helps manage identities and accounts, and we can also see the pictorial representation of the identities there.

We do a lot of customization. It supports customization based on our needs. However, when it comes to Web Designer, customization can be a bit challenging.

We have onboarded 30 to 40 applications, including SuccessFactors, ServiceNow,. We are about to complete SuccessFactors' integration with One Identity. Previously, we used to get the identities in the form of a CSV file where the data was inserted inside One Identity to create the identities of new joiners and do the onboarding. It is now connected to the SuccessFactors application. It is also integrated with ServiceNow. If any incidents get raised, they can be routed to the respective operations or engineering teams for resolution.

One Identity Manager helps minimize gaps in governance coverage among test, dev, and production servers.

One Identity Manager helps streamline application access decisions, application compliance, and application auditing. We have dedicated teams focused on compliance and auditing.

One Identity Manager has helped us achieve an identity-centric Zero Trust model.

In One Identity Manager, I appreciate the Synchronization Editor for onboarding different target system applications. We have various connectors that allow customization. For instance, the Windows PowerShell connectors can connect to different services such as RESTful services, SOAP services, and Windows services. I like how data flows from the target system applications to One Identity. We explore technical aspects, write functions in PowerShell, and connect with APIs. 

Another interesting feature is attestation, where we review and re-attest existing employees' rights. We create attestation policies, workflows, and schedules.

A major area for improvement is Web Designer. If One Identity Manager advances this, it will greatly benefit all customers. Web Designer is based on legacy Microsoft technologies like ASP.NET and HTML. I believe future improvements will resolve performance issues.

I have been using One Identity Manager for the last six years.

It is stable but need more improvements.

It is scalable. I would rate it an eight out of ten for scalability.

We use their regular support. Could be rate 7 or 8 out of ten.

Positive

We do not handle the initial setup, but from what I have heard, it is not complex.

In terms of maintenance, mostly it requires monitoring and health checks to ensure everything in the infrastructure is working properly.

I would definitely recommend One Identity Manager. It offers many opportunities for technical learning, implementation, and customization. One Identity Manager is a good solution for identity and access management, provisioning, and other IAM aspects. 

I would rate it an eight out of ten.