One Identity Manager Reviews

We're a consulting company and provide professional services. If the customer has the solution, we end up using it. 

It offers really powerful processes. For example, when a person is joining a company, or changing teams, or leaving, it's easy to create a management flow for the onboarding or offboarding process. It helps manage all of the accounts a person might need to have access to. It integrates with several platforms and has specific connectors that make it very useful. It works with the majority of applications an enterprise might be using, such as Salesforce or various cloud providers. It also integrates well with SAP. 

It provides a unified view of logically connected solutions. It can connect to accounts related to employee identities under governance. It's probably the main reason a client would use the solution. The entire reason to deploy such a solution would be to have governance over accounts and have access to the life cycle of the account. 

The solution is a single platform for enterprise-level administration and governance of users, data, and privileged accounts. 

It can be fairly easy to customize, depending on a user's particular needs. If you are integrating with some very common solutions, it's pretty straightforward. 

The solution offers various business roles to help map company structure, name, and provision. You can tie permissions to specific roles very effectively. You can implement role-based access control.  

We've used it to extend governance to cloud apps. This is important to us. The common trend is to move to cloud applications. Even local clouds afford the same level of permissions. Having a standardized layer in between definitely helps. 

We immediately noted the benefits of the solution. However, it depends on the type of user. Common enterprise users can get quick results. Those responsible for identity access management or compliance see the results quickly. They'll benefit almost immediately. The normal user, however, may not understand the difference. 

You can use the solution to minimize security gaps and close the gaps between privileged and standard users. 

It can help consolidate procurement and licensing. It can help you understand how many users need access to specific applications to help you get better numbers as to what is needed and not overbuy licenses. 

The solution helps us streamline application access decisions, application compliance, and application auditing. You can get reports. It's nice. It helps with visibility and planning. 

It helps reduce footprints and minimizes access from unrelated teams. 

The user interface can be a bit clunky. It could be more modern. 

Its documentation could be better, especially around complex configurations. 

Support could be better as it is part of the user experience of the product itself.

I've used the solution for the past year. That said, we do not use the solution in my company directly. 

The solution is pretty stable. I haven't experienced any major issues. 

It's a scalable product. You can integrate with many platforms, and it works well with the majority of common enterprise platforms. It's pretty scalable overall. 

I've contacted support in the past. There is premiere and regular support, and I've used both. I work mostly on the client's behalf, which I would reach out to would depend on the client's contract. 

Premiere support has more advanced engineers and is more available to the users.

Normal support could be better in terms of the level of service. They should offer more services during the initial deployment and configuration. 

Neutral

I have used competitors in the past.

One of my colleagues handled the configuration and setup process. I've never experienced a deployment. 

If any maintenance is needed, it will depend on the deployment model. For example, if it is on-prem, it would need a bit more maintenance than if it were deployed on the cloud. There may be access and configuration reviews or integrations with other platforms that may be ongoing on occasion. 

Given the fact that you can save a lot of time and headaches around compliance, it is worth paying for this - if you are an enterprise. SMEs may find the cost high, even though they could benefit from the offering. 

We're One Identity partners. 

I'd rate the solution seven out of ten. 

We use One Identity Manager to control what our users access.

Having a single platform helps streamline operations and connect to multiple systems, centralizing information for improved access and efficiency by eliminating the need for redundant software.

The UI is intuitive and user-friendly, so it doesn't require much training.

One Identity Manager has helped streamline our processes. Now we are all synced and data is not lost between teams.

One Identity Manager provides governance helping minimize the gaps within our test, dev, and production servers.

One Identity Manager provides governance helping minimize the gaps between privileged users and standard users.

One Identity Manager helps streamline application auditing.

The self-service functionality of One Identity Manager is arguably the most valuable feature. It allows us to easily initiate access requests for new hires through a user-friendly interface. This information is automatically sent to HR for review. Similarly, for departing employees, the intuitive interface enables us to import their details and trigger the termination process seamlessly.

I would like to have more advanced features and reporting added to One Identity Manager.

I have been using One Identity Manager for four years.

I have not experienced any stability issues with One Identity Manager.

One Identity Manager is scalable.

I would rate One Identity Manager a seven out of ten.

No maintenance is required on our end.

I recommend that organizations considering One Identity Manager ensure it aligns with their use cases and user base before implementation.

We use the solution for managing identity access in a production company with nearly 6,000 users and more than 10,000 employees.

The main benefit is that it makes it easier to comply with GDPR. It makes it much, much easier. Also, it helps with data privacy and everything. It reduced the workload on the help desk and other departments that deal with user access and provisioning providers for users.

The solution offers good integration with other environments such as SAP and Active Directory, et cetera. We are managing access and managing all the provisioning of user access and accounts.

We manage the product to help manage SAP. The solution is okay for providing an enterprise view for the management of logically disconnected SAP accounts. It is quite complicated since SAP has quite a structure for these roles and accesses, however, it is quite manageable in One Identity and it is well supported with proper support from our external provider. We finally managed to make it perform. It is now working well.

One Identity Manager connects SAP accounts to employ identities under governance. This is important. We had it implemented before only based on requests without active-active connection. There were quite a lot of non-matched users, and what happened a lot was that we would have users who had left the company and were still active in SAP. So now when a user leaves the company it’s not an issue. Also, the SAP account is already provisioned. This ensures data protection and the privacy of users and everything.

If I were to assess One Identity Manager for providing us with a single platform for enterprise-level administration and governance of users, data, and privileged accounts, I’d rate it highly. From a rating of five, I’d rate it 4.9.

The solution's user experience and intuitiveness are good. It’s extensive. 

How easy it is to customize really depends on the level of desired customizations. There are some customizations out of the box while others require quite a lot of coding. In that case, I’d suggest a person uses support or gets external support.

You do need to learn it. It’s not something you get from the beginning. It’s not like Windows. It is more complicated. You need to know a few things from the back end, however, as you learn it, it becomes easy.

I've used the solution for four or more years. 

I'd rate the solution nine out of ten. 

We have chosen the product, especially for its governance for all the processes of the company, onboarding of employees, and lifecycle processes.

All our lifecycle processes have been improved. Some processes used to last around five days. Now, there are about one day or a couple of hours. This is very good for the user experience of our workers.

We are very satisfied of the privilege account governance feature, because we implemented a lot of processes around privilege account management that we didn't have before, which is a very good thing.

For the recertification and segregation of duties, it's easier to know all the information about our employees. If we need to delete some information, we can do it from a central point, then it can be deleted on all our searches. This is very good for GDPR.

The most valuable features of the product are the recertification, segregation of duties, and user experience.

The simplicity of the policy and role management features make it easy to use for implementing policies and configuring them.

When you see the product for the first time, it seems very complicated, but it's not. To improve the product, it should be made to seem simpler when you see it for the first time.

For the moment, we don't have any problems in production. Therefore, it is a good product.

The product is quite scalable, except for the database which is not highly available. This is where scalability could be improved.

We have the premium support and are very satisfied. They are always answer our questions very quickly. For the moment, we are very satisfied, but I think it's because we are paying for the premium support.

The initial setup is straightforward and easy to install. If it's your first time with the product, it can be very complicated because there are about 40 to 50 executables. However, when you know the product, it's simple.

The product is quite flexible. In the beginning, the product is an enormous solution. Then, after some training and experience, it becomes easier to implement.

It has helped to increase employee productivity.

We are satisfied with the product.

We're using One Identity as the identity management solution for the staff of a large insurance company with around 50,000 employees globally. 

One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business. It took a few years before we could fully realize the benefits of the solution. 

The solution helps us minimize gaps in governance coverage between test and production servers. We've customized the solution to give us consistency in security between privileged and standard users. You can define different policies for categories of users. For example, you can require safer passwords for users in critical roles or make them change passwords at regular intervals. 

One Identity streamlines application permission management. It also facilitates application compliance and auditing. It reduces the amount of work involved because we can automate a lot of the processes and guarantee that the company's rules are correctly implemented. 

One Identity is easy to integrate. It isn't easy to use, but it can be extended. It has out-of-the-box integration capabilities for small companies. It can be integrated with many different systems, such as SAP, and the out-of-the-box configurations offer extensive visibility. 

The solution provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. That's the primary purpose of this product, and it works. 

With almost 10 years of experience with the product, I understand the product and how it works, but I cannot speak from the end-user perspective. However, we can customize the solution and do our best to make it user-friendly. It offers different levels of customization. Experienced developers can perform some advanced customizations, but it can also be customized on a very basic level. You can customize almost everything. 

I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here.

I have used One Identity for nearly 10 years.

One Identity is stable. 

One Identity is scalable. 

I rate One Identity support eight out of 10. We have premium support, which gives us more access to the vendor to change records, open tickets, etc. 

Positive

I used IBM Tivoli Identity Manager many years ago. This product no longer exists and hasn't been around for a long time. 

Our initial deployment was about 10 years ago, so I don't remember it too well, but there were always problems. The total deployment time is several months, and it requires around 10 people. We have a huge development team comprising around 50 development teams. We also have various other teams working on the project. Altogether, it's around 700 people. 

It manages our Active Directory and SAP user accounts according to HR data and assigns permissions via request or rules.

We create business roles with permissions in different systems and employees can either request those bundles or get them automatically via rules. User creation in all connected systems has been automated. Employees can request permissions through the IT Shop, their manager and permission owners approve the request and the system assigns it - we don't have to wrangle with excel lists of permission assignments anymore.

It is very flexible and adaptable to our needs and the ootb features are also quite comprehensive. The overview sheets are great.

Make logging and debugging easier to find, I never quite know which log to turn on for which use case (just for my tools, for the job service user, etc).

Setting up permissions inside the admin tools could be easier, maybe have some roles already created and configurable, like helpdesk needs to view persons, accounts, requests, but not change anything, maybe be able to set delegations etc. 

More than five years.

Had no major problems. Support is great and quick to help.

Technical support is usually great.

We had a vb script for Active directory user provisioning from HR data. It was outdated and prone to errors. We wanted one solution that could manage Active Directory and SAP accounts.

The initial setup was complex because the product is complex, there's usually more than one way of doing something. It's a steep learning curve. Our project didn't leave lots of time for our internal admins to familiarize themselves with the tools. Support was a great help in the first few months after it went live and without a consultant...

For the migration from 6.1.4 to 8.0.1 we used IT Concepts. Migration went smoothly as our expert and theirs worked closely together.

Provisioning users and permissions has been automated. The IT shop helps spread the load of permission requests and IT personnel can focus on other things than manually assigning those permissions in various systems.

We looked at a few different solutions. Most of them were better suited for only one target system and some had poor add-ons for the other targets we needed. OIM seemed the most balanced and also has connectors for other targets we were planning on using.

We utilize One Identity Manager to manage the employee lifecycle, provision user accounts, administer numerous systems, and maintain a web portal.

One Identity Manager's ability to consolidate tools helps simplify the administration process.

I would rate the UI nine out of ten. The performance and appearance have improved since the new portal was implemented.

With my experience and the help of the user community, customizing One Identity Manager is not difficult.

The business roles feature is easy to use.

We see the benefits of One Identity Manager within weeks of deployment.

One Identity Manager helps minimize governance gaps between test, development, and production servers. An administrator's experience typically correlates with increased ease of use.

One Identity Manager simplifies the process of determining application access. Integration is straightforward for standard systems like Active Directory or Exchange, but connecting custom web applications requires developing a connector, which is time-consuming but manageable for experienced programmers.

One Identity Manager is more reliable than other identity managers. The most valuable features are the behavior, configuration, and customization options.

Using dynamic business roles can degrade the performance of One Identity Manager.

I would like to have better documentation for configuring other Microsoft systems.

I have been using One Identity Manager for almost four years.

One Identity Manager is stable. If it crashes, it is due to human error, not the solution itself.

One Identity Manager's scalability depends on the use of other Microsoft systems, such as SQL and Windows servers.

The deployment is straightforward. The deployment takes between one and two hours and requires one engineer. The overall implementation requires a team consisting of an architect, an analyzer, one or two programs, testers, and an engineer.

We are integrators who implement One Identity Manager for our customers.

I would rate One Identity Manager nine out of ten.

In most cases, the customer doesn't need to do any maintenance.

I install it for other companies, and one of them uses it for custom processes.

Previously, one of our customers didn't have a way to manage their cases, so we created a custom solution for everything. And the best thing is that it's totally secure since it's based on the roles in the customer's Active Directory. It's based on the kinds of roles or groups they assign. It's about what kind of permissions a user has in the IT shop. For example, there are two big groups. One of them has access to critical information, and the other only has permission to read some information. With One Identity Manager, we were able to separate these roles and what each role can do.

And the fact that One Identity Manager helps consolidate procurement and licensing makes things easy.

In addition, it has definitely helped achieve an identity-centric Zero Trust model. If someone is entering the company, we need to make sure that they have the correct permissions, the exact information, and access to that information. It's a must.

The best feature is that it's customizable. For example, we can create any kind of product or custom service within an IT shop and customize it the way our customers need it. For the customers, it's the best. They are happy with it.

We can create a custom policy for a company. We can use a business role for access to a given product and determine what the next process is. For example, if someone requests access to something, the custom policy will show it to the supervisors at each location or redirect it to the user who is responsible.

Also, we use the solution's business roles to map company structure a lot. That's one of the parts that the customer really needed. They wanted a custom role for each of the cases they were creating. They wanted to assign users directly to a business role, and these roles can be assigned to other users in the directory. The business roles feature is critical.

One Identity has another model called Data Governance Edition. It's a very good solution for controlling and applying the concept of CIA (confidentiality, integrity, and availability). It's the best solution for that. We use One Identity Manager with Data Governance. There are shared folders, and a lot of people have access to them. With Data Governance, if someone requests access, based on the kind of permissions they have, Data Governance helps us make this kind of decision.

The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution.

They have a lot of documentation, not only about the installation processes, but also for the development side. For example, in the new IT shop that is using Angular, there are a lot of functions—more than 1,000—that don't have any information about what they do. The documentation is really important. 

Also, the documentation for the Data Governance Edition must be improved. 

In addition, when tasks are running in a tree, there should be an order. For example, if we have five tasks in a tree, we should be able to say this one is first, and the next is number two, then three, four, five. 

And it's important to have compatibility to use gMSA, group Managed Service Accounts.

I have been working on One Identity Manager for seven months.

It's stable.

It is scalable, for sure.

We use their standard support. They are nice and they are always on the edge, helping us. It's great support.

Positive

We did not have a previous solution.

The main solution takes about six months to deploy. When there are customizations, it takes more time. The amount of time depends on the kind of customization. I don't have an exact number, but we have a sprint every two weeks, and we do our best to deploy what the customers request. Our clients are enterprises.

For deployment, on our end, we require five people.

In terms of maintenance, the main solution is standalone, and there is no maintenance. Once it's running, there is no problem. But maintenance is necessary when a customer wants something else, a customization or a new product.

Our clients have definitely seen a return on investment.

The pricing is okay.

I totally recommend it. If you want to implement life cycle and governance, for sure, it's the best solution.