One Identity Manager Reviews

I designed and implemented One Identity Manager for clients across various companies. This involved a wide range of use cases, including standard employee lifecycle processes like onboarding, transfers, offboarding, and location changes. I also implemented more sophisticated use cases, such as automatically creating Active Directory groups and service accounts based on user requests and approval workflows.

One Identity Manager's enterprise view for managing logically disconnected SAP accounts is good.

One Identity Manager acts as an Identity Governance and Administration solution specifically designed to address the complexities of SAP systems. This deep integration allows for advanced features like implementing Separation of Duties rules, ensuring a more secure and controlled SAP environment.

One Identity Manager delivers important SAP-specialized workflows and business logic.

One Identity Manager provides one platform for enterprise-level administration and governance of users, data, and privileged accounts.

One Identity Manager, while not boasting the absolute best user interface, offers an intuitive experience. Through its integration with SAP, it provides a comprehensive solution for managing the entire user permission lifecycle, including SAP roles and transactions. I was particularly impressed by its ability to seamlessly read details from the SAP system using a standard connector.

One Identity Manager simplifies backend customization by allowing us to implement custom processes, functions, scripts, and more. However, customizing the web portal, especially the new Angular web portal, is a more challenging task.

One Identity Manager offers a sophisticated model for the business roles to map company structures for dynamic application provisioning.

The functionality of the business role is important because if we build the right business structure, we can simplify the permission manager.

One Identity Manager helps minimize gaps in governance coverage among test, dev, and prod servers.

One Identity Manager helps create a privileged governance stance to close the security gap between privileged and standard users. This has improved our security posture.

One Identity Manager helps streamline aspects of application governance which simplifies the reporting.

One Identity Manager enables application owners and line of business managers to make application governance decisions without IT. Being able to see what users have access to and make the decision regarding the request from one platform, saves us time.

One Identity Manager helps us achieve a zero-centric trust model. 

One Identity Manager stands out for its modular design, allowing us to easily customize it with specific components, and its flexibility to handle any identity and access management scenario we encounter.

One Identity Manager doesn't provide all the user interfaces we need for business users out-of-the-box. This means we need to customize the web portal to display all the information we want to make available to them.

The ROM control modeling has room for improvement.

The user experience can be more user-friendly.

How One Identity Manager deals with disconnected systems needs improvement.

I have been using One Identity Manager for over ten years.

I would rate the stability of One Identity Manager ten out of ten.

One Identity Manager's scalability is the best in the market. From a technical perspective, the number of identities and entitlements we can manage with the overall architecture is good.

The One Identity Manager support is good.

Positive

I previously used Oracle Identity Management and SailPoint IdentityIQ. I switched because I was interested in One Identity Manager which is more popular and trusted in our country.

The initial deployment is straightforward. While the initial software deployment itself can be completed in a day, a full rollout typically requires additional time for configuration, customization, and other necessary steps to tailor the software to our client's specific environment.

One Identity Manager is expensive.

I would rate One Identity Manager eight out of ten.

One Identity Manager requires one to two people for maintenance per project.

I recommend using a partner to evaluate and implement One Identity Manager.

We primarily use the solution for background management. It's used for provisioning and license management. 

The solution has helped a lot with compliance. We can review access and have recertification alerts that make governing very easy. 

It's very easy to roll out. They do have various defaults available, so you have a variety of rollout options.

It is very easy to handle complex requirements. It provides a very good user experience.

I like the user interface. I'd rate it three out of five.

The solution provides an attributes-based setup, a dynamic role setup, and many other features for enterprises. It provides a single platform for enterprise-level administration. 

It has an easy user experience. It's great. From an intuitiveness standpoint, I'd rate it three or four out of five. It tries to make it easy for administrators to fulfill requirements, even if it needs to be customized. 

The customization is top-notch. It's the best compared to any other tool we've used. It fulfills a lot of needs. I'd rate the level of customization three out of five. 

While I haven't really used the solution's business roles to map company structure for dynamic application provisioning, leadership has used it for this purpose. My understanding is that it is quite good.

The product does help minimize gaps in governance coverage for test development and production servers.

It's helped us to achieve an identity-centric zero-trust model.  We are able to set up dynamic rules centrally. 

The interface can be a bit complex for an administrator to manage. I've used it for a long time; however, for a bit, I was confused. They need to work to make it easier to understand more quickly.

I've been using the solution for a year and a half. 

The solution has great stability. I'd rate it eight out of ten. 

We had 20 to 30 resources involved in the solution. The scalability is very good. I'd rate the scalability seven out of ten. There are some slight challenges, moreso related to human error; however, beyond that, scalability is great.

Technical support has been responsive enough. We do use premium support. You get a great response time and it helps us manage things very smoothly. It also offers support for many different regions. They've helped a lot with integrations. 

Positive

I have used different solutions in the past, including CyberArk. This solution, however, is great for identity governance. 

There was no problem with the deployment process. It took around a week to implement - maybe less than that with planning in place. It usually takes about two weeks to deploy.

The product is fairly priced. 

I'd rate the solution eight out of ten. 

I'm a customer of the vendor. 

We use it for the identity lifecycle.

The solution solves our customers' compliance issues and optimizes their administration.

The solution helps to reduce help desk calls in the areas of password resets and misunderstanding requests.

It is highly integrated with our clients.

The policy and role management features are good.

The solution is flexible because you can realize the customer needs. Therefore, it is easy to upgrade specialized things. It provides the flexibly, so you can implement customers' use cases.

The connectivity to the cloud with the cloud identity need improvement. The whole security story in the area of access management along with the possibility to get access is part of this improvement process. This is the cloud access manager (CAM), and it isn't as it should be, but it's a very good long-term solution.

It is important to get the cloud integrated. One Identity is stalling about this in America, and we need it in Europe.

The stability is fine. It works for our use, and the customer is satisfied with it.

The scalability is good. We use it in smaller customer suites, but also in larger ones.

With technical support, it is always an issue to get the right person. They do have good technical people in support, but it is sometimes not so easy to get them.

The solution is easy to set up, but it requires customization, which is not easy for identity management.

When many people are coming or leaving the company, the process is optimized. The productivity is higher because the process can be done faster and easier.

The solution is used very often in the market. There are a lot of satisfied customers using the product. 

They are a lot of partners who can help you implement it, if you are interested.

We know few other products in this industry. The flexibility, long term plan, and roadmap are very good. Also, its future is looking good.

I install it for other companies, and one of them uses it for custom processes.

Previously, one of our customers didn't have a way to manage their cases, so we created a custom solution for everything. And the best thing is that it's totally secure since it's based on the roles in the customer's Active Directory. It's based on the kinds of roles or groups they assign. It's about what kind of permissions a user has in the IT shop. For example, there are two big groups. One of them has access to critical information, and the other only has permission to read some information. With One Identity Manager, we were able to separate these roles and what each role can do.

And the fact that One Identity Manager helps consolidate procurement and licensing makes things easy.

In addition, it has definitely helped achieve an identity-centric Zero Trust model. If someone is entering the company, we need to make sure that they have the correct permissions, the exact information, and access to that information. It's a must.

The best feature is that it's customizable. For example, we can create any kind of product or custom service within an IT shop and customize it the way our customers need it. For the customers, it's the best. They are happy with it.

We can create a custom policy for a company. We can use a business role for access to a given product and determine what the next process is. For example, if someone requests access to something, the custom policy will show it to the supervisors at each location or redirect it to the user who is responsible.

Also, we use the solution's business roles to map company structure a lot. That's one of the parts that the customer really needed. They wanted a custom role for each of the cases they were creating. They wanted to assign users directly to a business role, and these roles can be assigned to other users in the directory. The business roles feature is critical.

One Identity has another model called Data Governance Edition. It's a very good solution for controlling and applying the concept of CIA (confidentiality, integrity, and availability). It's the best solution for that. We use One Identity Manager with Data Governance. There are shared folders, and a lot of people have access to them. With Data Governance, if someone requests access, based on the kind of permissions they have, Data Governance helps us make this kind of decision.

The user experience is good, but it can be improved. There are a lot of features in the administration part, and they need better documentation. For example, they need to explain the main reason for a feature, and what the tables are in the database. It needs better documentation about all the features that are in the solution.

They have a lot of documentation, not only about the installation processes, but also for the development side. For example, in the new IT shop that is using Angular, there are a lot of functions—more than 1,000—that don't have any information about what they do. The documentation is really important. 

Also, the documentation for the Data Governance Edition must be improved. 

In addition, when tasks are running in a tree, there should be an order. For example, if we have five tasks in a tree, we should be able to say this one is first, and the next is number two, then three, four, five. 

And it's important to have compatibility to use gMSA, group Managed Service Accounts.

I have been working on One Identity Manager for seven months.

It's stable.

It is scalable, for sure.

We use their standard support. They are nice and they are always on the edge, helping us. It's great support.

Positive

We did not have a previous solution.

The main solution takes about six months to deploy. When there are customizations, it takes more time. The amount of time depends on the kind of customization. I don't have an exact number, but we have a sprint every two weeks, and we do our best to deploy what the customers request. Our clients are enterprises.

For deployment, on our end, we require five people.

In terms of maintenance, the main solution is standalone, and there is no maintenance. Once it's running, there is no problem. But maintenance is necessary when a customer wants something else, a customization or a new product.

Our clients have definitely seen a return on investment.

The pricing is okay.

I totally recommend it. If you want to implement life cycle and governance, for sure, it's the best solution.

We're using One Identity as the identity management solution for the staff of a large insurance company with around 50,000 employees globally. 

One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business. It took a few years before we could fully realize the benefits of the solution. 

The solution helps us minimize gaps in governance coverage between test and production servers. We've customized the solution to give us consistency in security between privileged and standard users. You can define different policies for categories of users. For example, you can require safer passwords for users in critical roles or make them change passwords at regular intervals. 

One Identity streamlines application permission management. It also facilitates application compliance and auditing. It reduces the amount of work involved because we can automate a lot of the processes and guarantee that the company's rules are correctly implemented. 

One Identity is easy to integrate. It isn't easy to use, but it can be extended. It has out-of-the-box integration capabilities for small companies. It can be integrated with many different systems, such as SAP, and the out-of-the-box configurations offer extensive visibility. 

The solution provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. That's the primary purpose of this product, and it works. 

With almost 10 years of experience with the product, I understand the product and how it works, but I cannot speak from the end-user perspective. However, we can customize the solution and do our best to make it user-friendly. It offers different levels of customization. Experienced developers can perform some advanced customizations, but it can also be customized on a very basic level. You can customize almost everything. 

I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here.

I have used One Identity for nearly 10 years.

One Identity is stable. 

One Identity is scalable. 

I rate One Identity support eight out of 10. We have premium support, which gives us more access to the vendor to change records, open tickets, etc. 

Positive

I used IBM Tivoli Identity Manager many years ago. This product no longer exists and hasn't been around for a long time. 

Our initial deployment was about 10 years ago, so I don't remember it too well, but there were always problems. The total deployment time is several months, and it requires around 10 people. We have a huge development team comprising around 50 development teams. We also have various other teams working on the project. Altogether, it's around 700 people. 

I implement One Identity for multiple use cases, including identity management, access assignment, and workflow automation. I also use it to migrate workloads from the admins to the business owners of the resources that are available in the IT shop.

One Identity increases security and decreases the provisioning time. Provisioning can be completed in a few minutes instead of days. That's a huge difference. It improves governance because you can deal with a problem account much quicker. You can fine-tune the roles to an employee's position in the company. You can give them the exact permissions they need and nothing more.  

It delivers a simple solution for assigning the correct permissions to the right person. One Identity helps us develop an identity-centric zero-trust model. The solution gives us one centralized entity for all the accounts in the connected systems, such as Active Directory accounts, email accounts, application accounts, SAP application accounts, etc. 

One Identity is simple to implement. About 90 percent of the implementation is configuration rather than scripting and creating the connectors. It's quite easy to customize the solution. 

There are too many different user interfaces. For example, one is the designer and another is the manager. There's also a web interface and an object browser. It would be helpful to consolidate all of those into a single administrator portal. 

I have used One Identity Manager for 10.

One Identity is a stable product.

One Identity is scalable. We deploy the solution for businesses of all sizes.

I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main advantage is that they offer 24/7 service, so you can call them on Sunday evening if you need help. 

I previously used SailPoint and OpenText.

Deploying One Identity is straightforward and only takes a couple of days. After installation, you have to onboard the servers, databases, Windows operating systems, etc. The number of people needed during the deployment varies, depending on the size of the project. It is typically deployed at two or three locations. 

One Identity requires some daily maintenance to ensure that everything is working fine. We need to review the logs and extend the functionality for the customer. Sometimes, the client needs to make changes like connecting a new hub system connected, adding applications, changing the workflow, etc. 

One Identity's pricing is similar to that of other products. It might be a little more expensive, but you save time and implementation costs. It's cheaper to implement One Identity compared to Sailpoint and other solutions.

I rate One Identity Manager 10 out of 10. I recommend doing a proof of concept before implementing the solution.

We are using One Identity Manager to manage user access requests. Then we manage the provision, as well as the provision of those users. We get the identities from SAP and then we provide them whatever access they are requesting.

The biggest improvement has been the auditing. Now we have a record of what the users have, what the users have requested and when, and when things were approved. It's all in the same system.

The most valuable feature is the fact that we don't need paper anymore. We came from a paper solution and getting rid of the paper is valuable.

The solution is also flexible. We have customized our IT shop. Because we have so many applications, the solution, out-of-the-box, wasn't good enough for us. So we have customized all our workflows for approvals and it's working fine.

I have some doubts, not about the stability but when they released version 8 we were unsure about the roadmap that they were going to follow. We are waiting for 8.1 before we upgrade.

There's no problem with the scalability.

We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted Professional Services a couple of times, and their answers were pretty good.

We didn't have any solution previously.

The initial setup was complex.

We used a partner. Our experience with them was difficult because the project was really difficult. We had our ups and downs but, in the end, it was good.

For this or any other similar solution, make sure you have the maturity to go forward with an identity management project. If you are at that point, this solution is a good option to look at because it's really flexible. It makes it possible to do a lot of things.

We are getting comfortable with the solution. We're just at the very beginning. We are in production but not for the whole company, so we are not enjoying all the benefits of the solution. In terms of the privileged account governance features, we are not there yet. We are now investigating them and they look fine but, we are progressing slowly.

The solution has helped to simplify compliance, but not as much as we would like because we haven't implemented all the options, all the features yet. We are in the middle of that.

We have integrated the solution with SAP, we need to get identities from it. The integration process with SAP has been the worst. It has been really difficult because our SAP is really customized. The standard connector hasn't been enough, so we have had to create a new connector and it's been really difficult.

I would rate it at eight out of ten. It's pretty new but they are making a great effort to be the best and to focus on the user.

We mostly use One Identity Manager for the tasks of onboarding and offboarding business roles, assigning permissions, and ensuring that we have a record in auditing to fill out compliance needs.

It allows us to do a lot more tasks in an automated way. Previously, we had to do a lot of things manually. Because of the automation, it allows us to assign a resource. We just have to name a resource. This allows us to transfer some tasks to the first line of the service desk, allowing our IT to concentrate more on other tasks and the needs of the business.

The most valuable feature is the configuration of users, especially onboarding and offboarding SAP roles. It is very important this is done in a fast way, especially in connection to the SAP HR system, where we can get a user onboarded as soon as they have the information recorded in HR.

Connections with more clouds systems is already planned. The more that we can use One Identity to connect with other systems to manage all the applications accessed throughout One Identity, the better. I would expect to have more connections and setups to other systems.

Visually, I would like it to be more user-friendly. Version 8 looks visually like version 6, so this still needs improvement in later versions.

The performance is quite bad, but this is because we have a very old version.

We only use the privileged account governance to identify the type of the account where there are no functions designed behind it. This will probably be something that we will develop more in version 8. Because in our current version, we don't want to add more functions with the performance already being poor.

It is not an all or nothing scenario. It's very good that you can choose exactly what fits your business.

We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is done through our partner.

We didn't have a solution to manage identities previously. The need to have an identity management system came from auditing, our SAP needs to have monitoring, and the need to control SAP accounts and roles.

One of the main reasons, in the beginning, to go with One Identity Manager is to have integration with SAP. It's very important to have our business roles and privileged access monitor always up-to-date, especially if you have privileged users and firefighters. You need to monitor their access very carefully.

For version 6, the SAP integration out-of-the-box can be quite exceptional. The configuration might be a bit harder to do in the beginning, but then the functionality and the way it works is very easy and straightforward to use. 

We have reduced about 60 percent of our help desk calls, especially for onboarding and simple tasks that do One Identity automation.

The solution has helped us increase employee productivity when it comes to provisioning users and systems. Now, we have standardization for all countries, where we are in 36 countries, presently. It is very important to be standard in the way you work with the solution. 

Because we have implemented automation to our tasks, we have probably reduced time from a few days to a few hours.

The product is quite flexible. In my previous company, I worked with Microsoft products. Now, I am using One Identity. Its functions are easier to use and more intuitive. You also have more functions available to businesses.

Check the big picture and what exactly the company needs. 

Choose the partner wisely. It's always important to make a successful implementation. 

One Identity Manager is good because it allows you to choose at a granular level exactly what you need for the business.

This is not how it's implemented currently with us, but especially in compliance GDPR and privacy settings, you can have more granular permissions on privileged accounts and be able to monitor who makes changes on the accounts in IDN.

We only have very basic functions now. However, the solution will have an impact on the roadmap of the company and on our company's roadmap of IT solutions to come.