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reviewer2329176 - PeerSpot reviewer
Works at a comms service provider with 1-10 employees
Real User
Top 20
Efficient application governance, robust documentation, and offers responsive support
Pros and Cons
  • "The portfolio view simplifies this process, eliminating the need to check through Tableau or other tools."
  • "I would like them to enhance the search functionality to enable faster processing when looking for objects."

What is our primary use case?

The primary use case involves overseeing comprehensive identity and access provisioning, along with managing the onboarding and de-provisioning processes for users. This includes orchestrating the creation of new projects, conducting simulations, and ensuring synchronization between a core solution and other target systems.

How has it helped my organization?

We utilize One Identity Manager to assist in SAP management. When connecting to an SAP target system, the synchronization of data is facilitated. Following the data sync process, all users can be reviewed within One Identity Manager under the SAP user tab. Furthermore, this tool allows us to publish data seamlessly from One Identity to various target systems.

Identity Governance and Administration is particularly beneficial for addressing the complexities associated with managing SAP, especially when dealing with aspects like transaction code (t-code) profiles and rules. It's important to note that while One Identity Manager doesn't specifically handle t-codes, it does provide functionality through the manager for managing files, rules, and other relevant features associated with transaction codes.

I haven't observed specialized workflows or specific business logic for SAP in One Identity Manager.

One Identity Manager serves as a consolidated platform for enterprise-level administration, offering governance over user data, privileged accounts, and related aspects. It's particularly effective in managing privileged accounts. By incorporating the manager, administrators can easily assign resources, facilitating the seamless management of admin accounts. The available features within the manager enable the creation of special identities, such as admin accounts.

The user experience with One Identity Manager is excellent. It's highly user-friendly, with well-organized features that make exploration intuitive. Everything, including account definitions, is easily accessible in the manager module. You can efficiently check the status and associations of objects, such as which projects or other objects are linked to a specific one.

Customizing the manager to meet our specific needs is crucial, as there are some limitations tied to factors like database performance. These limitations are often dependent on the volume of data being imported or synchronized. It's important to note that the platform's performance can be impacted when dealing with a high volume of data, potentially leading to degradation in performance.


I've utilized the Business Roles feature to map company structures, and it's a highly valuable tool as it allows you to define a set of rules for various markets. This feature facilitates logic and rule sets associated with market specifications. Under the business roles section, you can easily identify how markets can request access through IT software products and sales tools. Each business role is linked to specific SAP roles, creating a layered structure. This functionality simplifies understanding of the connection between SAP roles and business roles. If you're searching for a particular SAP role, you can efficiently locate it within the corresponding business role and vice versa. The platform also makes it easy to check mappings, and if new business roles need to be created, the process is streamlined within the Manager.

The Manager aids in reducing governance gaps among Test, Dev, and Production Servers. By synchronizing data monthly from the production system to the development and sandbox environments, this approach effectively minimizes any potential gaps in governance coverage.

It assists in streamlining decisions related to application access.

It does not include features for application compliance and auditing. Application auditing is not a capability provided. We do have Application rules in place, and for auditing, we utilize the attestation feature available in the Manager. However, it's important to note that managing the entire application is not within the scope of the tool.

What is most valuable?

In the Manager tools, my favorite feature is the ability to obtain a comprehensive overview of any user efficiently. The portfolio view simplifies this process, eliminating the need to check through Tableau or other tools. Another significant advantage is the quick and easy creation of mappings, roles, and IT configurations for various products within One Identity Manager. This feature stands out as a valuable and time-saving capability in the manager tools.

In our Governance and management tool, One Identity Manager plays a crucial role in connecting SAP accounts to employee identities. This integration ensures that all identities are linked to their respective employee profiles. This connection is of utmost importance because if, for instance, a login is enabled for a specific user, maintaining a consistent ID becomes essential. With One Identity, this process becomes seamless, allowing the replication of related attributes across all relevant systems and ensuring a cohesive identity management approach.

What needs improvement?

I would like them to enhance the search functionality to enable faster processing when looking for objects. Ideally, the system should automatically identify relevant entries and promptly present the results, eliminating the need for users to input search criteria each time they look for specific objects.

Buyer's Guide
One Identity Manager
August 2025
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.

For how long have I used the solution?

I have been using it for the last six years.

What do I think about the stability of the solution?

I would rate its stability capabilities eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability abilities nine out of ten.

How are customer service and support?

Whenever we require support from One Identity, we initiate a service request, and the support team is readily accessible. They typically respond within twenty-four hours and effectively assist us with any issues we encounter. The support from One Identity has been reliable and responsive. I would rate it eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment was straightforward and smooth, mainly due to the clarity provided in the installation guide. Following the step-by-step instructions outlined in the documentation from the One Identity solution made the deployment and setup process very simple.

What about the implementation team?

With the assistance of an architect, I managed the deployment process by completing just the configurations for the initial installation of One Identity. Maintenance during deployment is essential, especially when there are significant changes and script modifications aimed at improving performance. System maintenance is a necessary step in ensuring optimal functionality, and we routinely undertake these tasks.

What other advice do I have?

The system lacks the capability to empower application orders in the line of Business Management to independently make governance decisions for applications without requiring IT involvement.

It did not assist us in realizing an Identity-centric Zero Trust model.

I recommend that individuals working with this system should possess some knowledge of Microsoft SQL and be familiar with server configurations. A good understanding of SQL servers can simplify the process of comprehending and managing cloud repairs. I would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1056453 - PeerSpot reviewer
COO at a comms service provider with 11-50 employees
Real User
Seamless user experience, excellent intuitiveness, and offers a good integration with SAP
Pros and Cons
  • "The solution offers good integration with other environments such as SAP and Active Directory, et cetera."
  • "It’s not something you get from the beginning. It’s not like Windows. It is more complicated. You need to know a few things from the back end, however, as you learn it, it becomes easy."

What is our primary use case?

We use the solution for managing identity access in a production company with nearly 6,000 users and more than 10,000 employees.

How has it helped my organization?

The main benefit is that it makes it easier to comply with GDPR. It makes it much, much easier. Also, it helps with data privacy and everything. It reduced the workload on the help desk and other departments that deal with user access and provisioning providers for users.

What is most valuable?

The solution offers good integration with other environments such as SAP and Active Directory, et cetera. We are managing access and managing all the provisioning of user access and accounts.

We manage the product to help manage SAP. The solution is okay for providing an enterprise view for the management of logically disconnected SAP accounts. It is quite complicated since SAP has quite a structure for these roles and accesses, however, it is quite manageable in One Identity and it is well supported with proper support from our external provider. We finally managed to make it perform. It is now working well.

One Identity Manager connects SAP accounts to employ identities under governance. This is important. We had it implemented before only based on requests without active-active connection. There were quite a lot of non-matched users, and what happened a lot was that we would have users who had left the company and were still active in SAP. So now when a user leaves the company it’s not an issue. Also, the SAP account is already provisioned. This ensures data protection and the privacy of users and everything.

If I were to assess One Identity Manager for providing us with a single platform for enterprise-level administration and governance of users, data, and privileged accounts, I’d rate it highly. From a rating of five, I’d rate it 4.9.

The solution's user experience and intuitiveness are good. It’s extensive. 

How easy it is to customize really depends on the level of desired customizations. There are some customizations out of the box while others require quite a lot of coding. In that case, I’d suggest a person uses support or gets external support.

What needs improvement?

You do need to learn it. It’s not something you get from the beginning. It’s not like Windows. It is more complicated. You need to know a few things from the back end, however, as you learn it, it becomes easy.

For how long have I used the solution?

I've used the solution for four or more years. 

What other advice do I have?

I'd rate the solution nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
One Identity Manager
August 2025
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
reviewer2282838 - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees
MSP
We can use segmentation to ensure that users don't have roles that can cause trouble in the business
Pros and Cons
  • "One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business."
  • "I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here."

What is our primary use case?

We're using One Identity as the identity management solution for the staff of a large insurance company with around 50,000 employees globally. 

How has it helped my organization?

One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business. It took a few years before we could fully realize the benefits of the solution. 

The solution helps us minimize gaps in governance coverage between test and production servers. We've customized the solution to give us consistency in security between privileged and standard users. You can define different policies for categories of users. For example, you can require safer passwords for users in critical roles or make them change passwords at regular intervals. 

One Identity streamlines application permission management. It also facilitates application compliance and auditing. It reduces the amount of work involved because we can automate a lot of the processes and guarantee that the company's rules are correctly implemented. 

What is most valuable?

One Identity is easy to integrate. It isn't easy to use, but it can be extended. It has out-of-the-box integration capabilities for small companies. It can be integrated with many different systems, such as SAP, and the out-of-the-box configurations offer extensive visibility. 

The solution provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. That's the primary purpose of this product, and it works. 

With almost 10 years of experience with the product, I understand the product and how it works, but I cannot speak from the end-user perspective. However, we can customize the solution and do our best to make it user-friendly. It offers different levels of customization. Experienced developers can perform some advanced customizations, but it can also be customized on a very basic level. You can customize almost everything. 

What needs improvement?

I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here.

For how long have I used the solution?

I have used One Identity for nearly 10 years.

What do I think about the stability of the solution?

One Identity is stable. 

What do I think about the scalability of the solution?

One Identity is scalable. 

How are customer service and support?

I rate One Identity support eight out of 10. We have premium support, which gives us more access to the vendor to change records, open tickets, etc. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used IBM Tivoli Identity Manager many years ago. This product no longer exists and hasn't been around for a long time. 

How was the initial setup?

Our initial deployment was about 10 years ago, so I don't remember it too well, but there were always problems. The total deployment time is several months, and it requires around 10 people. We have a huge development team comprising around 50 development teams. We also have various other teams working on the project. Altogether, it's around 700 people. 

What's my experience with pricing, setup cost, and licensing?


Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2563911 - PeerSpot reviewer
Security engineer at a consultancy with self employed
Real User
Customizable as per requirements and helpful for compliance
Pros and Cons
  • "One Identity Manager is very customizable to meet customer requirements."
  • "The implementation of the tool and management on the infra side is a bit difficult."

What is our primary use case?

The primary use case for One Identity Manager is for managing identities.

How has it helped my organization?

One Identity Manager helps with role-based access and compliance. These are the two main advantages of One Identity Manager. In addition to identity governance, One Identity Manager supports attestation, filtration, and auditing.

One Identity Manager is very customizable. We are able to customize it as per the customer's requirements. However, when you have a lot of customization, it requires a skilled resource with a coding background. I would rate it an eight out of ten from that aspect.

It has enabled application owners or line-of-business managers to make application governance decisions without IT. Each application or role is tagged with an owner, and this owner has the privilege to manage.

We use business roles to map company structures for dynamic application provisioning. This capability is very important for us.

We have integrated the solution with AWS. This integration is very important because the infra of the organization is managed on the cloud.

What is most valuable?

One Identity Manager is very customizable to meet customer requirements. We can write custom code as per customer requirements.

Role-based access is also very valuable.

What needs improvement?

The implementation of the tool and management on the infra side is a bit difficult. They can simplify implementation and management, making it easier for more customers. Other market tools have better implementation capabilities.

For how long have I used the solution?

I have been using One Identity Manager for three and a half years.

What do I think about the stability of the solution?

The stability of One Identity Manager is very good. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

I would rate it a seven out of ten for scalability.

Our clients are medium-sized businesses, but we have had organizations with 1,00,000 users.

How are customer service and support?

I would rate their support a seven out of ten. There are other vendors in the market that provide better support. We use regular support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used other vendors like SailPoint. One Identity Manager stands out in customization compared to SailPoint, but SailPoint is better in terms of implementation.

How was the initial setup?

The initial setup was mostly straightforward. Only in certain areas, it was complex.

The deployment duration depends on the organization and the customization they want. It usually takes three to four months for a standard deployment without any customizations.

It requires maintenance on a regular basis. Mostly, it requires monthly maintenance.

What other advice do I have?

I would recommend this solution depending on the environment and customization requirements of users. I would recommend it only if it meets the requirements of an organization.

I would rate One Identity Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1928886 - PeerSpot reviewer
Founder at a consultancy with 1-10 employees
Real User
An incredibly powerful and scalable product that can be used for business logic and administration
Pros and Cons
  • "The most valuable feature of One Identity Manager is its object-oriented architecture."
  • "The solution should come up with a lighter version so people can buy different versions."

What is our primary use case?

Like any other identity manager product, the best use cases for One Identity Manager are where you need to use a lot of business logic, and you'll have to configure the processes the way the business wants. In my opinion, One Identity Manager is the best product for business logic and administration. The solution is pretty scalable and can be used in finance, health care, and higher education. One Identity Manager would help if you have an SAP in your environment. It's a top product related to active directory and integration.

What is most valuable?

The most valuable feature of One Identity Manager is its object-oriented architecture. According to this architecture, every element written inside of the system is an object and can be granularly given to someone. The solution's control is amazing. Another great feature of One Identity Manager is its ability to delegate responsibilities to different types of people through granulated access.

What needs improvement?

One Identity Manager is an incredibly powerful product, but sometimes people need something simpler. The solution should come up with a lighter version so people can buy different versions. I want to see more analytics and not just analytics in terms of reports but actionable analytics.

For how long have I used the solution?

I have been using One Identity Manager for about 14 years.

How are customer service and support?

One Identity Manager's technical support is pretty good.

How would you rate customer service and support?

Positive

What other advice do I have?

One Identity Manager is the best product in the market.

We are implementing OneLogin right now.

Overall, I rate One Identity Manager ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2134212 - PeerSpot reviewer
Manager IAM at a computer software company with 11-50 employees
Real User
Top 20
Delivers SAP-specialized workflows and business logic and has solutions for all needs related to the IDE and privileged identity
Pros and Cons
  • "The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain."
  • "One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks."

What is our primary use case?

The purpose of One Identity Manager is to implement identity and access management tools. For on-premises use, we must connect various target systems and trusted sources with the central identity and access management tools. This involves integrating Workday or other HR management systems with One Identity Manager and linking authentication sources, such as Active Directory or Azure AD, with One Identity Manager. Additionally, One Identity Manager has a specialized connector library for SAP solutions.

This solution can be deployed on the cloud and on-premise.

How has it helped my organization?

One Identity Manager connects SAP accounts to employee identities under governance from the connections that are provided. 

For customers who already have an SAP system in place, the availability of readily available, specially-designed connectors is crucial. This would be highly beneficial for all clients with SAP systems.

The solution delivers SAP-specialized workflows and business logic. 

This vendor provides end-to-end solutions that cover a wide range of areas related to user administration and governance, such as identity governance and administration, identity management, access management, and cloud-based solutions. They are also one of the few vendors to offer complete privileged account management solutions. Recently, they acquired OneLogin, which adds customer identity and access management to their comprehensive offering.

One Identity has solutions for all needs related to the IDE and privileged identity.

One Identity Manager provides a Web UI interface for users, which is currently being modernized through their latest initiative UI. Looking at their roadmap, we can expect to see more advanced UI from One Identity Manager in the future, reflecting ongoing product improvement.

Customizing One Identity Manager to fit specific needs is moderately difficult. With the help of experts, customization is possible, although it may not be a straightforward process. While it is not extremely difficult, it does require some level of expertise to carry out successful customization. One Identity Manager offers various tools for different customization requirements. Having the appropriately skilled resources available can greatly facilitate the customization process.

We make use of the solution's business rules to map our company structure for dynamic application provisioning. The importance of the business rules functionality lies in its ability to assist business analysts in designing organizational approval and provisioning policies. When gathering requirements, business analysts can utilize business rules to create effective policies that meet their needs and achieve their goals.

Connectors are available for both on-premise solutions and cloud-based applications or systems. One Identity Manager offers Starlink connectors specifically for connecting to cloud-based solutions. Although I have not personally worked with this offering, I am aware that it is available.

One Identity Manager helps to minimize gaps in governance coverage across test, dev, and production servers. They offer a feature that allows for the import and export of work, which is useful for moving content between different environments.

Reducing gaps in operations is crucial, not just for identity management but for any product. One way to achieve this is by synchronizing test, dev, and production environments as closely as possible. While it may not be feasible to replicate production exactly, having a miniature model that closely resembles it can greatly reduce gaps and potential problems. This concept applies to all identity and access management products when implementing them. The closer your test or dev environment is to production, the better you can reduce gaps and find potential problems that could arise in production. By identifying these issues in the test or dev environment, you can address them before they occur in the production environment.

The solution has helped create a privileged governance stance to close the security gap between privileged users and standard users.

The critical capabilities of any identity management product are operational activities such as providing access, provisioning, and deep provisioning. These tools are essential to efficiently manage identity and access. However, I am a bit confused about how licensing works with these capabilities.

The solution aids in simplifying application governance aspects such as making decisions regarding application access, ensuring application compliance, and conducting application audits.

The application governance requirements are being taken into consideration while designing and implementing streamlined solutions, which prove to be helpful.

One Identity Manager provides a dedicated module that enables us to set up a test station as per specific requirements. These test stations can be reviewed by the respective managers and their subordinate application orders based on roles. There is also a notification system in place to keep users informed.

In One Identity Manager, there is a module for review and attestation cycles. Whenever this cycle is triggered, notifications are sent to the respective parties who need to take action on their subordinates or evaluate role members. All of these features are available in One Identity Manager and can help fulfill business requirements. Moreover, One Identity Manager can indirectly assist in managing compliance auditing by tracking all actions, such as who performed them and when. This can be beneficial during external or internal audits as it helps in generating reports.

The solution positively impacted our operations and business by allowing us to streamline account provisioning for new hires and employees transferring between departments. When a new member joins my department, their line manager can request the creation of their account in advance. The request is then approved by concerned approvers and notifications are sent out. This reduces the onboarding time for new employees and ensures a smooth transition when an employee moves to a new department. Access can be removed or granted as per the requirements of the new department and line managers can request these changes through the portal, further simplifying the process.

The zero trust model can be implemented based on our understanding of the requirements. We need to design the business policies, rules, role membership, dynamic role membership, group memberships, etc., based on our understanding of zero trust. We need to set up the rules and policies according to the zero trust model and then implement them to achieve our business objectives. This includes designing policies based on departments, roles, job titles, and locations. By doing this, we can effectively implement the zero-trust policy.

What is most valuable?

The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain. Their solution suite includes a login solution for access management that can be seamlessly integrated with your IGS solution. Additionally, they offer a dedicated tool for IGA that fulfills all your identity and assessment requirements. In addition, they have a solution called One Identity Safeguard for identity management and access management, which is gaining increased importance. With One Identity, you can obtain end-to-end solutions from a single vendor, whereas with other vendors, you would need to combine various vendors to achieve the same result. 

What needs improvement?

The tools within One Identity Manager are distributed, meaning there is no unified platform that covers all development, configuration, and installation details. Instead, there are separate tools for each requirement, such as object browser designer, manager tool, synchronization editor, report designer, job queue, and DBQueue. While these tools have built-in functionality, it can be tedious to learn and implement them all. This is in contrast to SharePoint, where all requirements related to role management, workflows, provisioning, and connector configuration can be implemented in one portal. In the case of One Identity Manager, different tools need to be used for each respective requirement. For example, the sync editor is used for connector configuration and related synchronization, while the job queue and DBQueue are used for monitoring jobs.

One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks.

It is important to note that this modernization effort is a long-term goal, given that this solution has been in the industry for over 20 to 30 years. Despite its age, it remains one of the leading solutions in the market and is recognized by Gartner and other similar institutions as a top solution.

For how long have I used the solution?

I have been using One Identity Manager for approximately one year.

What do I think about the stability of the solution?

The solution is stable in my usage. Since the setup is distributed, there are several components in the environment. Regular monitoring allows us to take appropriate actions when necessary. The solution is stable and scalable according to the available data and comparisons with other vendors' products, as evidenced by reports from Gartner and other evaluators such as Scooping Your Coal. Based on a comparative analysis of multiple products, including those of leading competitors, I have come to this conclusion. These analysis reports are typically released annually.

I rate the stability of One Identity Manager a seven out of ten.

What do I think about the scalability of the solution?

One Identity Manager loads various identity and access management tools, it necessitates multiple instances for applications, web servers, and job server services. Therefore, the installation requires a substantially distributed setup but overall it is scalable.

I rate the scalability of One Identity Manager a seven out of ten.

How are customer service and support?

I have not used the support from the vendor. One Identity has various support sites, such as the support center and community sites, which can help address any questions or issues related to One Identity products. However, my experience with these sites is limited, and I cannot provide more detailed information.

How was the initial setup?

Installing One Identity Manager can be considered moderately difficult, but not overly so since it is based entirely on the Microsoft Windows platform. In comparison to other software installations, it is moderate in difficulty and should not be too challenging to complete.

The deployment timeframe for One Identity Manager varies depending on the size and scope of the project or proof-of-concept. It is difficult to provide a specific estimate without knowing more about the project requirements. Generally, it can take anywhere from three to six months to complete the deployment based on the project scope.

If you want to showcase the functionality of One Identity Manager, the solution provides a cloud environment to its partners with a pre-installed setup. You can use this environment to demonstrate to the customer for a limited time of about one week. This is a quick and easy way to showcase a few use cases that align with your project scope. However, the actual implementation timeframe will depend on the specific project requirements.

I rate the initial setup of One Identity Manager a seven out of ten.

What about the implementation team?

Typically, the installation and configuration of One Identity Manager are handled by a specialized team, while the development and configuration of individual tools to meet business requirements are done by other parties. For installation and configuration alone, it may require at least two individuals with the necessary expertise to ensure a successful setup.

What other advice do I have?

The requirement for maintenance and support varies depending on the situation. If it's a 24/7 operation, then three resources would be needed to cover all three shifts. However, the need for resources depends on the different aspects of maintenance, such as infrastructure installation, configuration, daily health checks, and level three support, which involves the development and making of changes. Typically, organizations have dedicated teams for these three areas, team members should be assigned accordingly based on this information. The tool is comprehensive and able to meet identity and access management needs. However, it can be complex as it contains multiple tools to address requirements in specific areas.

I rate One Identity Manager an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
IAM Engineering Manager at a construction company with 10,001+ employees
Real User
Comes with a lot of out-of-the-box features
Pros and Cons
  • "We have been able to make our help desk self-sufficient by giving them role-based access. We have been able to reduce service dependency by 40% to 50%."
  • "Right now, they run an on-prem solution. Our preferred solution for cloud is Azure. So, we have yet to determine how we want to take this forward, because at this time, we are only using Graph APIs to do some Azure-related actions."

What is our primary use case?

We do employee lifecycle management through One Identity Manager with the source being SAP. We do not just do human accounts, like SAP accounts, but we also do non-human accounts, e.g., service accounts, shared mailboxes, distribution lists, and mail contact objects. We also use the API feature of One Identity Manager to provision from ServiceNow. These are its core functionalities.

How has it helped my organization?

We have been able to make our help desk self-sufficient by giving them role-based access. We have been able to reduce service dependency by 40% to 50%.

One Identity Manager has helped to increase employee productivity. This is because we provision the right accesses as part of user onboarding, then the user is ready to go. We send the initial login information, and everything is through the system. This has saved 60% to 70% of the onboarding time. The process is smooth.

What is most valuable?

One thing that I like about the product is it comes with a lot of out-of-the-box features. There is the occasional scripting here and there, but there are some out-of-the-box samples that you can follow. So, it has been pretty good. We have been able to work well with it.

I have found One Identity Manager to be flexible. It is mostly configurable. We get most of the features out-of-the-box. If not, we have some samples that we can follow, then model the system, accordingly.

As far as GDPR is concerned, our company is located across the globe. Based on user requirements at any given location, we have been exposing only those attributes. In that way it has been flexible so we can comply with GDPR.

What needs improvement?

In terms of the policy and role management features, I have a mix of opinions. In terms of role management, it is okay, but I would like to see the product go more towards attribute-based access management. Regarding the policies, it has been okay working for our environment so far, but I would like to suggest some improvement along the front of synchronization. That would be nice.

One Identity Manager has had a little bit of an impact on our cloud-IT strategy. Right now, they run an on-prem solution. Our preferred solution for cloud is Azure. So, we have yet to determine how we want to take this forward, because at this time, we are only using Graph APIs to do some Azure-related actions.

If there could be some connectors for more things, like a Cosmos DB connector, then that would be helpful.

It is a great product. I don't know why it is not so marketable in the US and not used as much in the US as opposed to the EU. Sometimes, I feel like it is very hard to find people because the solution is not as popular in the US. If you need to find new resources, it becomes tough since some people are hesitant to learn a product that is not well-known. It is hard to find some people with exactly this experience because it is not so popular in the US.

For how long have I used the solution?

I have used it for five and a half years.

What do I think about the stability of the solution?

We haven't had any stability issues.

What do I think about the scalability of the solution?

So far, we haven't had issues with scalability. We are a global company, so we have dedicated servers for certain operations. The solution has been holding up well.

We have 20,000 to 25,000 users using One Identity Manager. We have roles ranging all the way from a user to the help desk. Then, we have a threat management team role, security operations role, and site administrator role. 

How are customer service and support?

We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us based on the level of the ticket that we raise. Since their response has been very prompt, we basically have had no issues. 

Initially, we had issues and brought it up with their management. Since then, we can count on them if we have any problems.

Which solution did I use previously and why did I switch?

Before One Identity Manager, our company had a homegrown solution, but it did not hold up well. Earlier, non-human accounts were not managed with the legacy accounts. With One Identity Manager in place, we have now come a long way in terms of management. It has become the global system for our corporation in the past five and a half to six years. It has held up well. We are planning to expand it further.

Previously, I have worked with other solutions all the way from SAP Identity Management to Oracle Identity Manager. The maintenance and staff required to maintain One Identity Manager is a lot less compared to Oracle. For example, anybody can learn One Identity Manager easily. If anybody is not able to learn the product, it is really suspicious. One Identity Manager also has a lot of out-of-the-box features.

How was the initial setup?

The initial setup was straightforward. We started with version 6. Now, we have upgraded all the way to version 8. It has been okay so far, except for one version change from 6 to 7.

The deployment time usually depends on the change. The initial deployment or an upgrade to an existing new version will take about a day to a day and a half from scratch.

We plan everything from scratch, from building the server, getting the data, and onboarding and synchronizing the users. Therefore, we have everything setup for day zero and forward with a solid implementation plan.

What about the implementation team?

Initially, when this was owned by Dell EMC, we had Dell EMC Professional Services for the very first feature. After that, we have been working mostly by ourselves. We have been partnering with IPConcepts in-between for the last couple of years, as needed. Now, IPConcepts has merged with IBM Works.

It has been a good experience working with IBM. We have worked with them over the last four years. When we needed to engage with them, there weren't any issues.

We have had pretty good people on our team so far:

  • For deployment, one or two people were needed. 
  • For maintenance, our team is very small. We have two or two and a half people at all times. 

Now, we are looking to augment the team as the system grows. As we are growing, we need more functionality and to automate a few things. Until they are automated, we need an in-between stop-gap in terms of resources.

What's my experience with pricing, setup cost, and licensing?

We pay yearly and per active user. One of the reasons that we chose One Identity Manager is because of the pricing. It is reasonable and affordable compared to other products which we considered before choosing this solution for the company.

Unless you are buying a new connector, you won't need to shell out more money for the solution.

Which other solutions did I evaluate?

My company had to choose between SailPoint, IdentityIQ, and One Identity Manager. SailPoint IdentityIQ is heavily based on Java, whereas One Identity Manager is based on mostly Windows and PowerShell scripting. Our company is a big Microsoft shop, so it only made sense to go with One Identity Manager.

The simplicity of One Identity Manager is good. That makes it easier to adapt. Sometimes, I wonder why it is not so popular in the US.

There is definitely a learning curve for One Identity Manager. This is true for any solution, including One Identity Manager. However, the time that it takes to learn is different compared to Oracle products, where it takes much more time compared to One Identity Manager.

What other advice do I have?

This solution should be considered by companies (based on their needs).

The biggest lesson learnt: If you are going with One Identity Manager, don't go with Oracle Database on the back-end.

The privileged account governance features have been good. I have actually led the project management for our customer advisory board session where we have looked for connectors for Cosmos DB. Using Graph API, we have been able to do pretty much anything that we want.

We connected SAP through a database.

We have plans to increase usage. It is our corporate-wide solution for identity governance, as of today. Our usage will increase because we plan to digitize the enterprise with mobile and the cloud. We see the need growing for this. That was the reason for my previous comment about having more Azure capabilities with their integration with Cosmos DB.

I would rate this solution as eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2336511 - PeerSpot reviewer
Works at a healthcare company with 10,001+ employees
Real User
Is user-friendly and streamlines operations but it could benefit from more advanced reporting
Pros and Cons
  • "The self-service functionality of One Identity Manager is arguably the most valuable feature."
  • "I would like to have more advanced features and reporting added to One Identity Manager."

What is our primary use case?

We use One Identity Manager to control what our users access.

How has it helped my organization?

Having a single platform helps streamline operations and connect to multiple systems, centralizing information for improved access and efficiency by eliminating the need for redundant software.

The UI is intuitive and user-friendly, so it doesn't require much training.

One Identity Manager has helped streamline our processes. Now we are all synced and data is not lost between teams.

One Identity Manager provides governance helping minimize the gaps within our test, dev, and production servers.

One Identity Manager provides governance helping minimize the gaps between privileged users and standard users.

One Identity Manager helps streamline application auditing.

What is most valuable?

The self-service functionality of One Identity Manager is arguably the most valuable feature. It allows us to easily initiate access requests for new hires through a user-friendly interface. This information is automatically sent to HR for review. Similarly, for departing employees, the intuitive interface enables us to import their details and trigger the termination process seamlessly.

What needs improvement?

I would like to have more advanced features and reporting added to One Identity Manager.

For how long have I used the solution?

I have been using One Identity Manager for four years.

What do I think about the stability of the solution?

I have not experienced any stability issues with One Identity Manager.

What do I think about the scalability of the solution?

One Identity Manager is scalable.

What other advice do I have?

I would rate One Identity Manager a seven out of ten.

No maintenance is required on our end.

I recommend that organizations considering One Identity Manager ensure it aligns with their use cases and user base before implementation.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free One Identity Manager Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free One Identity Manager Report and get advice and tips from experienced pros sharing their opinions.