One Identity Manager Reviews

We obtained tickets for user access roles to grant appropriate access to specific target systems. To process these tickets, we need to determine the user queue number, search for the corresponding user in One Identity Manager, and verify their target roles. The process includes understanding how to resolve each ticket.

One Identity Manager provides a single platform for enterprise level administration and the governance of users.

Immediately after deployment, we can reap the benefits of One Identity Manager. Based on my previous experience resolving similar tickets, I am confident that users will receive the desired access to roles upon completing the necessary configurations within the manager and observing the job queue.

One Identity Manager's user interface can be confusing due to its multiple UIs. Having worked with ForgeRock Identity Access Management, which has only two UIs for access and identity management, I believe One Identity's interface is significantly more complex and challenging to navigate compared to ForgeRock or other similar tools.

I have been using One Identity Manager for almost eight months.

It lags. Due to configuration issues, the system requires eight to ten GB of RAM, ideally 16 GB, to function properly with One Identity. If the system has eight GB of RAM or less, the tool will experience lag during use, regardless of the task being performed.

I previously used ForgeRock Identity Access Management but have been asked to switch to One Identity Manager for a new project.

Deploying One Identity Manager proved challenging due to the extended time required to install all necessary tools and subsequently gain access. While deployment would be significantly easier with the documentation, the process is lengthy regardless of the system. Additionally, any system hosting the tool must have a minimum configuration of 16 gigabytes of RAM. It takes one day to fully deploy One Identity Manager.

I would rate One Identity Manager six out of ten because of the complicated UI and system configuration lagging issues.

One Identity Manager requires no maintenance; once deployed, it can be used for any required purpose and then closed. However, if deployed on a virtual machine or VMware environment, it must be accessed every one or two years to prevent deletion due to machine expiration.

We started using the solution for the supply chain. We are a retail organization (FMCG) and we use it in the distribution center, at the head office, and for all of our employees in the stores, even the stock clerks.

The solution has made it possible for us to give everyone in the store a personal account for application access. That was not possible without One Identity. In the past, only management had a personal account in Active Directory and could use the computer and applications. It allows everyone to reach whoever they need in the store. It's also allowed us to move to the cloud and keep security. It helps us monitor users as well.  

The solution helps us to efficiently manage lots of authorizations automatically. We started initially using One Identity as a tool for security reasons. But then we noticed that management in the supply chain embraced One Identity for operational efficiency reasons. Today It allows all 100,000 employees to automatically access all kinds of applications.

We use it for SAP. We have multiple SAP systems. We use it for HANA and the cloud environment, for example.

One Identity Manager provides an enterprise view of management for logically disconnected SAP accounts. It's very good yet also difficult. Technically, it's a good solution, however, you need to have people who understand it and can use it the correct way. Being just a One Identity developer is not enough. You need to be specialized in this kind of module to use it to be efficient and effective. We are not there yet to use all this additional functionality.

One Identity Manager connects SAP accounts to employee identities under governance. It is important to see who has which SAP role, and if it's assigned based on the HR function, or assigned after an additional request.

There is a special SAP connector. There is reporting. You can build reports yourself. There are lots of possibilities, however, you need to know how to use it.

The solution is good for providing a single platform for enterprise-level administration and governance of users, and access to applications and data. We use it only for personal accounts. We have a separate PAM solution to manage privileged accounts. But to request access to PAM-tooling initially, needs to be done in One Identity. It's a two-step approach.

What I noticed, is that the user experience in version nine is good. We’re using an older version. The user experience is not very good in version eight. It’s a bit old-fashioned as it appears now. The latest version is much more modern.

We make use of the solution's business roles to map our company structure for Dynamic Application Provisioning. We are giving people the right authorizations based on the job and function. We use it a lot, especially in the stores and distribution centers where there is a high frequency in the joiner, mover, and leaver process, but the organizational structure is quite solid and doesn't change a lot.

We use One Identity also to give access to test environments, as self-service.

It has positively affected operations. There are a lot of things that are possible. It does what you want. 

It provides more insights because HR data and access to all systems are in one system. This information can help us to review who needs more access, or revoke access if it's necessary.  

One Identity Manager helps streamline application access decisions. There's an approval flow for additional access requests. For every application, you can have a different flow, in case you need extra security approvals or from a data-owner. 

It helps streamline application compliance and auditing. We can do a re-certification process and someone can give approval if it is needed or not. It's helped us improve governance. The re-certification process is very good. 

The solution helped enable application owners or line of business managers to make application governance decisions without IT. All employees and managers can request access as a self service in One Identity instead of going through IT.  The request for access is easier, and faster, because after approval the access is automatically granted.

It's customizable. However, that's also the downside. It's a bit complex and there are so many possibilities. You need to have good developers who know what is standard and how it's meant to be used before they adjust all kinds of stuff. It is possible to configure and change a lot of things and if it's not good enough, you can use custom code.

They should offer more best practices and documentation for every functionality. It would be helpful if there was a demo environment to show the possibilities and how they can be used. That would help with the learning curve. 

I've used the solution for quite a long time. It's likely been about seven years. 

The stability is very good. 

We have 100,000 users on the solution currently.

The solution is scalable. 

I'm satisfied with the level of support we receive. 

We use regular support. I was not aware premier support was an option.

Positive

I did not previously use a different solution.

The initial setup was complex. The start of the project took a bit more time than we expected.

We're still busy with the solution. We have a DevOps team, and every week we have things to do and improve. It's not a project you start and finish. It's a continuous process. 

We currently have a team of six people working with it. 

The solution requires a lot of maintenance. That includes updating, patching, and monitoring all kinds of processes that are running. On top of that, there are incidents that you want to improve and make better. 

It's important to have a good partner, a good process, and good people involved for the initial setup. We started the project with another team and moved to another partner. The partner was involved with training staff on the solution. 

The first partner we started with didn't understand what we really wanted and we went our separate ways. Our second partner understood our business much better and we have had a more successful partnership. They've been involved with post-implementation support. 

I cannot speak to the pricing. I don't deal with the licensing. 

We are a customer and end-user. 

It is hard to pinpoint when we noticed a benefit with this solution. It was step-by-step. We didn't dive in all at once. It might have taken two years of working with it and implementing small steps before all stores and franchises were under the solution. 

I'd advise others to start with the solution as a managed service so that you don't have all of the technical hassles. 

I'd rate the solution eight out of ten. 

The purpose of the solution is to add customers with identity and access management. We build software for them and configure everything, however, we're more on the consulting side. 

Automation has really helped to improve things. It provides less manual work for creating accounts and providing permissions. It allows for a faster onboarding process. As soon as a person joins a company, it used to take one or two weeks until someone had permission to access everything that they needed to access for the job. With this product, that can be reduced to half a day. 

There's now an automatic generation of accounts. There's no human element anymore. It's directly from HR to the Active Directory. There are fewer errors made or no errors. Overall, there are fewer errors, more automation, and faster processes. If someone leaves the company or needs to be deactivated and everything needs to be removed, nothing is forgotten. 

The customization is an excellent aspect of the solution. You can basically change the product to anything that we need to with most of the code available. Most of the user interfaces can be changed just by the request of the user and our customers. That's very good. 

Another very good part is the standard connectors, especially SAP. The integration with SAP and One Identity Manager is just very good. It brings a lot of the standards with it already. There's a lot that has already been done and doesn't have to be configured manually. That's back to the customizability. If the SAP connector or any other connector is not enough, things can be reconfigured. 

We use it to manage SAP. From an enterprise view standpoint, we have a full list of all SAP users. It connects all SAP users to the specific employees and we get an enterprise view. The solution connects SAP accounts to employee identities under governance. That is very important. It's one of the most important things we can do - to recertify permissions and recertify the users and also find authentic users that are not used anymore. That is why it's a very important part of governance.

The solution provides some default workflows for creating users, updating permissions, et cetera, however, you can customize beyond that. You can basically do whatever you want all in workflow and processes, automatic processes, et cetera. 

It provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. It allows you to see everything. If you have more than one product, you have a very good overview of everything. The identity manager alone can give an overview of privileged accounts that exist. The overview is very good. 

The solution's user experience and intuitiveness are great, especially for the users and administrators. The web interface is very good. It's very easy to use. Most customers change the interface colors and icons and stuff like that to match their own company. 

It is easy to customize the solution for our particular needs or for our client's particular needs, depending on what has to be customized. For web interface customization, you need to do some programming. You need to be experienced in web interface programming. However, enterprise processes, workflows, approval, recertification, and calculation of permissions and stuff like that is very easy. It's easy to configure that without much knowledge of the system. 

We make use of the solutions business roles to map the company structure for dynamic application provisioning. Business growth is one of the first things that we try to conceptualize with our customers. We can map specific permissions to specific roles and also apply those via dynamic roles automatically to people in specific departments.

We do use the solution to extend governance to cloud apps. This extension of governance to the cloud apps is important. You have to extend the governance to every aspect - not only on-premise, but also cloud. You cannot stop with governance. If you only do governance on half your systems, then that doesn't really make sense. Therefore, it's very important that the solution provides it for the cloud as well.

The product helps minimize gaps in governance coverage. The recertification and access management part can help with that.

It can help consolidate procurement and licensing. None of our customers have needed it until now. 

The solution helped enable application owners and managers to make application governance decisions without IT. When the recertification or application access is automated and configured correctly, then the manager automatically gets, for example, every six months, a request on the web interface, which is very easy to understand. It basically explains everything. The user just has to click the green arrow or the red cross to say yes or no to certain access or permissions; it's very easy.

The product helped us achieve an identity-centric zero-trust model. It all comes back to the optimization of different accounts since everything is connected. With this product, you get a 360-degree view of all accounts, et cetera. 

Items that can be improved in the solution include pricing, integration, support, and analytics.

The update processes for hotfixes need improvement. There are bugs in the system, and even though there are not a lot, there's no information about it until you happen to stumble upon it and then talk to the support, and then the support informs you there has been a hotfix for that for two months. Users need to be informed they exist in advance. 

Integrations are basically always able to improve. They can always have more standard connectors, more prepaid workflows, more templates, and stuff like that. That said, with the standard rest API and C-sharp and power share connectors you can basically do everything that you need to do even with stuff that is not supported.

I've been using the solution for three years. 

It's very stable. I have never seen it crash or anything like that.

It's very scalable. I've seen the solution operate with millions of users. 

I mostly work with premiere support. It offers faster support times. That's important. When we do reach out, it's likely very critical. 

Positive

I have past experience with Microsoft, Omada, and IBM HCI, among others. While I can't speak to the pricing differences, functionality seems to be better with One Identity. It's more customizable and the user interface is very good.  

The deployment varies according to what is included in the deployment itself. To get it up and running, it takes about one year. 

We have enterprise clients and it's mostly deployed in a high-availability environment, mostly three databases, a web server, and an application server. It mostly starts small with one server and then grows bigger. The same is true with the application side. All of our customers are using Active Directory, Azure Active Directory, or a combination of both. That's the first integration that we start with. Then, we also have, of course, HR data coming in via .CSV or a REST API or starting connector. 

We're also implementing standard workflows, and standard processes, and integrating HR data to exchange for emails or anything like that. As soon as the big applications are done, we provide workshops so that the companies can extend the product by themselves.

The solution requires maintenance. There are regular updates provided. We also check regularly if there are any processes or jobs that aren't working anymore. Other than that, there's maintenance maybe once a year. It's not very often.

I'm not too familiar with the pricing.

We're integrators.

I'd advise others to always do a proof of concept for this or any other product they use. However, I would recommend the product to others. 

I'd rate the solution nine out of ten.

We're using One Identity as the identity management solution for the staff of a large insurance company with around 50,000 employees globally. 

One Identity enables us to provide users with permissions for only the roles that they need. We can use segmentation to ensure that users don't have roles that can cause trouble in the business. It took a few years before we could fully realize the benefits of the solution. 

The solution helps us minimize gaps in governance coverage between test and production servers. We've customized the solution to give us consistency in security between privileged and standard users. You can define different policies for categories of users. For example, you can require safer passwords for users in critical roles or make them change passwords at regular intervals. 

One Identity streamlines application permission management. It also facilitates application compliance and auditing. It reduces the amount of work involved because we can automate a lot of the processes and guarantee that the company's rules are correctly implemented. 

One Identity is easy to integrate. It isn't easy to use, but it can be extended. It has out-of-the-box integration capabilities for small companies. It can be integrated with many different systems, such as SAP, and the out-of-the-box configurations offer extensive visibility. 

The solution provides a single platform for enterprise-level administration and governance of users, data, and privileged accounts. That's the primary purpose of this product, and it works. 

With almost 10 years of experience with the product, I understand the product and how it works, but I cannot speak from the end-user perspective. However, we can customize the solution and do our best to make it user-friendly. It offers different levels of customization. Experienced developers can perform some advanced customizations, but it can also be customized on a very basic level. You can customize almost everything. 

I would like to integrate automated testing with One Identity, and it would be great to have some support from the vendor on here.

I have used One Identity for nearly 10 years.

One Identity is stable. 

One Identity is scalable. 

I rate One Identity support eight out of 10. We have premium support, which gives us more access to the vendor to change records, open tickets, etc. 

Positive

I used IBM Tivoli Identity Manager many years ago. This product no longer exists and hasn't been around for a long time. 

Our initial deployment was about 10 years ago, so I don't remember it too well, but there were always problems. The total deployment time is several months, and it requires around 10 people. We have a huge development team comprising around 50 development teams. We also have various other teams working on the project. Altogether, it's around 700 people. 

I implement One Identity for multiple use cases, including identity management, access assignment, and workflow automation. I also use it to migrate workloads from the admins to the business owners of the resources that are available in the IT shop.

One Identity increases security and decreases the provisioning time. Provisioning can be completed in a few minutes instead of days. That's a huge difference. It improves governance because you can deal with a problem account much quicker. You can fine-tune the roles to an employee's position in the company. You can give them the exact permissions they need and nothing more.  

It delivers a simple solution for assigning the correct permissions to the right person. One Identity helps us develop an identity-centric zero-trust model. The solution gives us one centralized entity for all the accounts in the connected systems, such as Active Directory accounts, email accounts, application accounts, SAP application accounts, etc. 

One Identity is simple to implement. About 90 percent of the implementation is configuration rather than scripting and creating the connectors. It's quite easy to customize the solution. 

There are too many different user interfaces. For example, one is the designer and another is the manager. There's also a web interface and an object browser. It would be helpful to consolidate all of those into a single administrator portal. 

I have used One Identity Manager for 10.

One Identity is a stable product.

One Identity is scalable. We deploy the solution for businesses of all sizes.

I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main advantage is that they offer 24/7 service, so you can call them on Sunday evening if you need help. 

I previously used SailPoint and OpenText.

Deploying One Identity is straightforward and only takes a couple of days. After installation, you have to onboard the servers, databases, Windows operating systems, etc. The number of people needed during the deployment varies, depending on the size of the project. It is typically deployed at two or three locations. 

One Identity requires some daily maintenance to ensure that everything is working fine. We need to review the logs and extend the functionality for the customer. Sometimes, the client needs to make changes like connecting a new hub system connected, adding applications, changing the workflow, etc. 

One Identity's pricing is similar to that of other products. It might be a little more expensive, but you save time and implementation costs. It's cheaper to implement One Identity compared to Sailpoint and other solutions.

I rate One Identity Manager 10 out of 10. I recommend doing a proof of concept before implementing the solution.

Like any other identity manager product, the best use cases for One Identity Manager are where you need to use a lot of business logic, and you'll have to configure the processes the way the business wants. In my opinion, One Identity Manager is the best product for business logic and administration. The solution is pretty scalable and can be used in finance, health care, and higher education. One Identity Manager would help if you have an SAP in your environment. It's a top product related to active directory and integration.

The most valuable feature of One Identity Manager is its object-oriented architecture. According to this architecture, every element written inside of the system is an object and can be granularly given to someone. The solution's control is amazing. Another great feature of One Identity Manager is its ability to delegate responsibilities to different types of people through granulated access.

One Identity Manager is an incredibly powerful product, but sometimes people need something simpler. The solution should come up with a lighter version so people can buy different versions. I want to see more analytics and not just analytics in terms of reports but actionable analytics.

I have been using One Identity Manager for about 14 years.

One Identity Manager's technical support is pretty good.

Positive

One Identity Manager is the best product in the market.

We are implementing OneLogin right now.

Overall, I rate One Identity Manager ten out of ten.

The purpose of One Identity Manager is to implement identity and access management tools. For on-premises use, we must connect various target systems and trusted sources with the central identity and access management tools. This involves integrating Workday or other HR management systems with One Identity Manager and linking authentication sources, such as Active Directory or Azure AD, with One Identity Manager. Additionally, One Identity Manager has a specialized connector library for SAP solutions.

This solution can be deployed on the cloud and on-premise.

One Identity Manager connects SAP accounts to employee identities under governance from the connections that are provided. 

For customers who already have an SAP system in place, the availability of readily available, specially-designed connectors is crucial. This would be highly beneficial for all clients with SAP systems.

The solution delivers SAP-specialized workflows and business logic. 

This vendor provides end-to-end solutions that cover a wide range of areas related to user administration and governance, such as identity governance and administration, identity management, access management, and cloud-based solutions. They are also one of the few vendors to offer complete privileged account management solutions. Recently, they acquired OneLogin, which adds customer identity and access management to their comprehensive offering.

One Identity has solutions for all needs related to the IDE and privileged identity.

One Identity Manager provides a Web UI interface for users, which is currently being modernized through their latest initiative UI. Looking at their roadmap, we can expect to see more advanced UI from One Identity Manager in the future, reflecting ongoing product improvement.

Customizing One Identity Manager to fit specific needs is moderately difficult. With the help of experts, customization is possible, although it may not be a straightforward process. While it is not extremely difficult, it does require some level of expertise to carry out successful customization. One Identity Manager offers various tools for different customization requirements. Having the appropriately skilled resources available can greatly facilitate the customization process.

We make use of the solution's business rules to map our company structure for dynamic application provisioning. The importance of the business rules functionality lies in its ability to assist business analysts in designing organizational approval and provisioning policies. When gathering requirements, business analysts can utilize business rules to create effective policies that meet their needs and achieve their goals.

Connectors are available for both on-premise solutions and cloud-based applications or systems. One Identity Manager offers Starlink connectors specifically for connecting to cloud-based solutions. Although I have not personally worked with this offering, I am aware that it is available.

One Identity Manager helps to minimize gaps in governance coverage across test, dev, and production servers. They offer a feature that allows for the import and export of work, which is useful for moving content between different environments.

Reducing gaps in operations is crucial, not just for identity management but for any product. One way to achieve this is by synchronizing test, dev, and production environments as closely as possible. While it may not be feasible to replicate production exactly, having a miniature model that closely resembles it can greatly reduce gaps and potential problems. This concept applies to all identity and access management products when implementing them. The closer your test or dev environment is to production, the better you can reduce gaps and find potential problems that could arise in production. By identifying these issues in the test or dev environment, you can address them before they occur in the production environment.

The solution has helped create a privileged governance stance to close the security gap between privileged users and standard users.

The critical capabilities of any identity management product are operational activities such as providing access, provisioning, and deep provisioning. These tools are essential to efficiently manage identity and access. However, I am a bit confused about how licensing works with these capabilities.

The solution aids in simplifying application governance aspects such as making decisions regarding application access, ensuring application compliance, and conducting application audits.

The application governance requirements are being taken into consideration while designing and implementing streamlined solutions, which prove to be helpful.

One Identity Manager provides a dedicated module that enables us to set up a test station as per specific requirements. These test stations can be reviewed by the respective managers and their subordinate application orders based on roles. There is also a notification system in place to keep users informed.

In One Identity Manager, there is a module for review and attestation cycles. Whenever this cycle is triggered, notifications are sent to the respective parties who need to take action on their subordinates or evaluate role members. All of these features are available in One Identity Manager and can help fulfill business requirements. Moreover, One Identity Manager can indirectly assist in managing compliance auditing by tracking all actions, such as who performed them and when. This can be beneficial during external or internal audits as it helps in generating reports.

The solution positively impacted our operations and business by allowing us to streamline account provisioning for new hires and employees transferring between departments. When a new member joins my department, their line manager can request the creation of their account in advance. The request is then approved by concerned approvers and notifications are sent out. This reduces the onboarding time for new employees and ensures a smooth transition when an employee moves to a new department. Access can be removed or granted as per the requirements of the new department and line managers can request these changes through the portal, further simplifying the process.

The zero trust model can be implemented based on our understanding of the requirements. We need to design the business policies, rules, role membership, dynamic role membership, group memberships, etc., based on our understanding of zero trust. We need to set up the rules and policies according to the zero trust model and then implement them to achieve our business objectives. This includes designing policies based on departments, roles, job titles, and locations. By doing this, we can effectively implement the zero-trust policy.

The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain. Their solution suite includes a login solution for access management that can be seamlessly integrated with your IGS solution. Additionally, they offer a dedicated tool for IGA that fulfills all your identity and assessment requirements. In addition, they have a solution called One Identity Safeguard for identity management and access management, which is gaining increased importance. With One Identity, you can obtain end-to-end solutions from a single vendor, whereas with other vendors, you would need to combine various vendors to achieve the same result. 

The tools within One Identity Manager are distributed, meaning there is no unified platform that covers all development, configuration, and installation details. Instead, there are separate tools for each requirement, such as object browser designer, manager tool, synchronization editor, report designer, job queue, and DBQueue. While these tools have built-in functionality, it can be tedious to learn and implement them all. This is in contrast to SharePoint, where all requirements related to role management, workflows, provisioning, and connector configuration can be implemented in one portal. In the case of One Identity Manager, different tools need to be used for each respective requirement. For example, the sync editor is used for connector configuration and related synchronization, while the job queue and DBQueue are used for monitoring jobs.

One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks.

It is important to note that this modernization effort is a long-term goal, given that this solution has been in the industry for over 20 to 30 years. Despite its age, it remains one of the leading solutions in the market and is recognized by Gartner and other similar institutions as a top solution.

I have been using One Identity Manager for approximately one year.

The solution is stable in my usage. Since the setup is distributed, there are several components in the environment. Regular monitoring allows us to take appropriate actions when necessary. The solution is stable and scalable according to the available data and comparisons with other vendors' products, as evidenced by reports from Gartner and other evaluators such as Scooping Your Coal. Based on a comparative analysis of multiple products, including those of leading competitors, I have come to this conclusion. These analysis reports are typically released annually.

I rate the stability of One Identity Manager a seven out of ten.

One Identity Manager loads various identity and access management tools, it necessitates multiple instances for applications, web servers, and job server services. Therefore, the installation requires a substantially distributed setup but overall it is scalable.

I rate the scalability of One Identity Manager a seven out of ten.

I have not used the support from the vendor. One Identity has various support sites, such as the support center and community sites, which can help address any questions or issues related to One Identity products. However, my experience with these sites is limited, and I cannot provide more detailed information.

Installing One Identity Manager can be considered moderately difficult, but not overly so since it is based entirely on the Microsoft Windows platform. In comparison to other software installations, it is moderate in difficulty and should not be too challenging to complete.

The deployment timeframe for One Identity Manager varies depending on the size and scope of the project or proof-of-concept. It is difficult to provide a specific estimate without knowing more about the project requirements. Generally, it can take anywhere from three to six months to complete the deployment based on the project scope.

If you want to showcase the functionality of One Identity Manager, the solution provides a cloud environment to its partners with a pre-installed setup. You can use this environment to demonstrate to the customer for a limited time of about one week. This is a quick and easy way to showcase a few use cases that align with your project scope. However, the actual implementation timeframe will depend on the specific project requirements.

I rate the initial setup of One Identity Manager a seven out of ten.

Typically, the installation and configuration of One Identity Manager are handled by a specialized team, while the development and configuration of individual tools to meet business requirements are done by other parties. For installation and configuration alone, it may require at least two individuals with the necessary expertise to ensure a successful setup.

The requirement for maintenance and support varies depending on the situation. If it's a 24/7 operation, then three resources would be needed to cover all three shifts. However, the need for resources depends on the different aspects of maintenance, such as infrastructure installation, configuration, daily health checks, and level three support, which involves the development and making of changes. Typically, organizations have dedicated teams for these three areas, team members should be assigned accordingly based on this information. The tool is comprehensive and able to meet identity and access management needs. However, it can be complex as it contains multiple tools to address requirements in specific areas.

I rate One Identity Manager an eight out of ten.

We're a consulting company and provide professional services. If the customer has the solution, we end up using it. 

It offers really powerful processes. For example, when a person is joining a company, or changing teams, or leaving, it's easy to create a management flow for the onboarding or offboarding process. It helps manage all of the accounts a person might need to have access to. It integrates with several platforms and has specific connectors that make it very useful. It works with the majority of applications an enterprise might be using, such as Salesforce or various cloud providers. It also integrates well with SAP. 

It provides a unified view of logically connected solutions. It can connect to accounts related to employee identities under governance. It's probably the main reason a client would use the solution. The entire reason to deploy such a solution would be to have governance over accounts and have access to the life cycle of the account. 

The solution is a single platform for enterprise-level administration and governance of users, data, and privileged accounts. 

It can be fairly easy to customize, depending on a user's particular needs. If you are integrating with some very common solutions, it's pretty straightforward. 

The solution offers various business roles to help map company structure, name, and provision. You can tie permissions to specific roles very effectively. You can implement role-based access control.  

We've used it to extend governance to cloud apps. This is important to us. The common trend is to move to cloud applications. Even local clouds afford the same level of permissions. Having a standardized layer in between definitely helps. 

We immediately noted the benefits of the solution. However, it depends on the type of user. Common enterprise users can get quick results. Those responsible for identity access management or compliance see the results quickly. They'll benefit almost immediately. The normal user, however, may not understand the difference. 

You can use the solution to minimize security gaps and close the gaps between privileged and standard users. 

It can help consolidate procurement and licensing. It can help you understand how many users need access to specific applications to help you get better numbers as to what is needed and not overbuy licenses. 

The solution helps us streamline application access decisions, application compliance, and application auditing. You can get reports. It's nice. It helps with visibility and planning. 

It helps reduce footprints and minimizes access from unrelated teams. 

The user interface can be a bit clunky. It could be more modern. 

Its documentation could be better, especially around complex configurations. 

Support could be better as it is part of the user experience of the product itself.

I've used the solution for the past year. That said, we do not use the solution in my company directly. 

The solution is pretty stable. I haven't experienced any major issues. 

It's a scalable product. You can integrate with many platforms, and it works well with the majority of common enterprise platforms. It's pretty scalable overall. 

I've contacted support in the past. There is premiere and regular support, and I've used both. I work mostly on the client's behalf, which I would reach out to would depend on the client's contract. 

Premiere support has more advanced engineers and is more available to the users.

Normal support could be better in terms of the level of service. They should offer more services during the initial deployment and configuration. 

Neutral

I have used competitors in the past.

One of my colleagues handled the configuration and setup process. I've never experienced a deployment. 

If any maintenance is needed, it will depend on the deployment model. For example, if it is on-prem, it would need a bit more maintenance than if it were deployed on the cloud. There may be access and configuration reviews or integrations with other platforms that may be ongoing on occasion. 

Given the fact that you can save a lot of time and headaches around compliance, it is worth paying for this - if you are an enterprise. SMEs may find the cost high, even though they could benefit from the offering. 

We're One Identity partners. 

I'd rate the solution seven out of ten.