Proofpoint Email Protection Reviews

We are service providers who recommend products for our customers. Our customer's license expired and we suggested Proofpoint Email Protection.

Our customers are enterprise companies.

The most valuable features are the business email compromise protection and targeted attack prevention.

With Proofpoint, you have this targeted attack feature wherein you can protect them from specifically targeting high profile users of an organization.

The largest complaint that we hear from our customers is that there is no local support. We wait for the internet from the US to connect.

If the customer has a P1 or P2 issue, they need someone to immediately focus on the solution. We have been trying to build a team to support our local customers because there is no local support available from Proofpoint.

I am not sure if there is anything available as a SaaS offering, but that would be good. 

Also, the threat intelligence of phishing emails is an additional feature that we expect from Proofpoint.

We have been using Proofpoint Email Protection for a couple of years.

It's a stable solution. There are no complaints from our customers.

The initial setup is okay. It is not complex.

The price is reasonable.

I would rate this solution an eight out of ten.

We are system integrators and this is a product that we implement for our customers.

The sandbox update is very accurate.

They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC.

They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does.

Also, they are not able to scan multiple engines as McAfee does.

I would like to see a feature included as an email security gateway the way that Symantec does.

I have been using Proofpoint Email Protection for seven months.

It's a stable product.

I believe that it is scalable, but we have not explored that area yet.

Technical support is very supportive and they respond immediately.

The initial setup was very easy, and straightforward. It only takes one day to deploy.

I would rate Proofpoint Email Protection a nine out of ten.