Proofpoint Email Protection Reviews

It serves as an added layer above your email gateway.

Its main defense is to stop malicious emails from coming through. There is a sandbox environment where you can open malicious or suspicious emails to make sure that they're not malicious, instead of taking the risk of having your employees do it. This is definitely something that everybody needs nowadays, especially with the rise in cyber attacks.

It can be improved pricing-wise. One downfall of the product from the SMB side is the pricing. Currently, everybody can't afford it. Everybody wants a Mercedes, but not everyone has the budget for it.

I want Security Awareness Training in there as a package deal. A lot of companies are starting to value email security a little bit more and take it a little bit more seriously, and the great product that we link together with a lot of these sales is a training product called Security Awareness Training. It is an upsell that we do with Proofpoint, and it is definitely something that I recommend everybody with email security to look into. It would be great if Security Awareness Training is included with the email security.

Its stability is great. There are no outages.

Its scalability is very good. It is a SaaS solution. So, it is very adaptable. Out of my about 50 clients, more than half are using it. It is always going to be used well by customers, but we need to emphasize a little bit more on email security.

They are good. I would rate them a 10 out of 10. They are responsive and very intuitive.

Positive

Most customers switched from Microsoft. The reason why they switched over was the results. There were more and more people who were coming to them asking why something or a breach happened. We actually caught a live breach during a PoC, and it was getting through their Microsoft, but Proofpoint was picking it up.

It is pretty straightforward. Its deployment is done by Proofpoint. It takes less than a day.

Its implementation is done through Proofpoint.

Our clients have definitely seen an ROI. Their level of breach and reporting of malicious emails from their user base actually went down by over 50% by using this product. That's over a two-year span for emails.

It is on a yearly basis. Their floor for SMB doesn't matter. The user count is 100 users and below at $2,500 a year.

Its cost is higher than other solutions. It is probably about 20% to 30% higher than what you would get with Microsoft. There are no additional costs. All costs are factored in.

It can be improved pricing-wise so that it is affordable for the SMB market.

They didn't evaluate any other solution.

We get no complaints, and that's why we sell it. It has been very good. I would recommend this product to everybody. It doesn't matter whether you are a large business or a small business. You need it no matter what. Going forward, it is going to be the norm to have something more than just your basic email protection because the SEC is actually catching onto a lot of these bad actors. As per the survey, the number one risk for companies was their own employees clicking something. It is a good story I tell my customers, and just like that, they're purchasing from us. It is an easier sell. It isn't hard to sell. Your average sales cycle, from PoC to close, on this one is most likely going to be within the 90-day period.

It is overall good. I would rate it an 8 out of 10.

I have been using Proofpoint Email Protection for the emails that we receive to determine if there is any suspicious attachment or content. It will detect and give us an alert on our dashboard. From there we can pick up the alerts and review and take action to mitigate the risk.

The most valuable feature of Proofpoint Email Protection is the central location dashboard for viewing all the related information for risk.

Proofpoint Email Protection could improve by allowing more customization of the reports, such as exceptions and black-and-white lists.

I have been using Proofpoint Email Protection for approximately four years.

Proofpoint Email Protection is stable.

The scalability of Proofpoint Email Protection is good because it is cloud-based.

We have approximately 5,000 people using this solution in my organization.

If we need to understand how to use the solution better we contact the support.

I rate the support of Proofpoint Email Protection a four out of five.

Positive

The initial setup of Proofpoint Email Protection is easy, it does not take more than a couple of weeks. However, it can depend on the business.

The solution is expensive.

My company is using the solution because it is one of the leading email security providers, and it has gone through a review by the application security team. The features were in line with our requirements.

I recommend Proofpoint Email Protection because it provides everything in one place, such as security control. I would suggest having a separate solution for security control and another for email business flow. This way it would give a separation of duties instead of having everything in one place, the business policy as well as the security policy. Sometimes it is not the best way to manage both policies in one place. It's better to have a dedicated security, email security gateway where we can control the security of the organization.

I rate Proofpoint Email Protection a nine out of ten.

I gave my rating because the solution provides everything in one place and it has a lot of features for more insight regarding suspicious emails. I can see how many users received it, the attack vector, and the repetition of the email.

The targeted attack protection that we use has been great, as has the email filtering and the rules that we have set for Proofpoint. The quarantine capabilities are very useful.

You can scale the solution.

It's a mature product. It does a good job in detection. 

The false positives are an issue. There are many false positives that come in, which you report to Proofpoint. Sometimes they take time to update those things. They say there's an option that we can use to report false positives. However, it is not a quick remedy. You go and report it, and still, you have to take action on it and clear those emails getting blocked. It's too cumbersome. 

We don't have the option to scan a password-protected attachment. I have to either blindly whitelist it as it will get blocked since an email with attachments normally gets scanned. We'd like to have some mechanism in place where we can scan these protected attachments or whitelist the domain.

I've been working with the solution for two years. 

We purchased some licenses, and we are using all of them. For us, scalability is not a problem. We have been able to scale it. 

We have more than 5,000 people working on the product.

Technical support is good. The expertise that they offer is good. The only thing that I have a problem with is we have our support operations in India and their availability for a call can be mismatched. That would normally take some time. You don't get a suitable person in the time zone available around the clock.

We did not previously use a different solution.

I was not there when it was deployed. We only manage at the application level.

We do not need that many admins to maintain it. We might need three or so. Most of the time, it's only checking on the blocked emails, which are actually good emails, and sometimes if there are investigations required and maintenance, they would handle those tasks. At a minimum, you need three, depending on the size of your organization. They would maintain it for the shift, for fixed operations hours, not on a rotational basis. You might have to put in more resources if you have rotational.

Depending upon your company's revenue, you can make up your mind about whether you want to invest that money or not. However, the offering is niche in the market today compared to other products, like Exchange Online Protections, which is an evolving product. It's growing. In contrast, Proofpoint has been around in the listing for quite some time, so they mature in terms of detection of suspicious emails and its email filtering system. Of course, while the pricing is rather fair, clients would always prefer to pay less. 

I cannot speak to the exact price. 

The price is fixed. It doesn't change according to companies. It gives you multiple package options, so you can pick what suits you. 

You also get other add-on services, which if you've got a subject matter expert within Proofpoint, then you don't have to buy additional personnel from them to coordinate. You wouldn't need a customer success manager or somebody doing a health check for it. That might increase your cost. 

Next time, if I get an opportunity to reapply for a license, I might think of removing some of the add-on services, which might reduce the cost or the overall price that we are paying today. I don't know the actual standalone product cost, meaning what would be the product cost alone. It's dealt with by our procurement team, or they can check with Proofpoint to see the product pricing.

I have cross-checked this solution with Defender right now. We're doing a cost-benefit analysis and seeing if it makes sense for us to use it at all or not.

I'm a customer and end-user.

We are using Proofpoint Essentials right now. 

When you are an SME, every product company is trying to promote a product and sell it to you; however, if you don't know how it functions and its capability and effectiveness, then you probably end up buying what you need. Constantly evaluate any product you're buying. I've seen Proofpoint used in the last three companies that I worked with, so I have a lot of experience with this particular solution.

I'd rate the solution eight out of ten.

The product looks at the emails that we receive. If there are any suspicious emails with attachments or strange content, it will detect that and give us an alert on a dashboard. From there, we can pick up the alert, and then we can review and take action to mitigate any risk.

Overall, it is a good product.

We like that it provides everything in a single dashboard. On that, we can find all the information related to the risks involved within a suspicious email.

The initial setup is very, very easy.

It's a stable, reliable product.

As a cloud-based product, it can scale well. 

Customer support is very helpful and responsive. They are great at answering questions. 

We'd like to have the ability to create more customized reports.

It would be ideal if we could customize exceptions more effectively and have more control over blacklisting and whitelisting. 

The solution can be expensive. 

I've been using the solution for the past three or four years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We find it scales well. It is cloud-based, which makes the process very easy.

We have about 5,000 people using the solution right now.

We do contact support regularly. We do get in touch to understand certain features or if we want to know more about how to use something. We frequently get in touch with support. They offer excellent assistance.

Positive

This is an easy product to set up. It's not complex at all in terms of implementation.

How long it takes to deploy depends on the business. If they approve and agree to everything readily, it should only take a couple of weeks. 

I'm not sure of the exact cost. My understanding is it is expensive.

I have been recently attempting to compare Microsoft 365 and Proofpoint. 

We are a customer. We are not a partner.

I'm not sure which version number we're using.

It is one of the leading email security providers and has gone through reviews by our application security team. They evaluated all of the features to make sure they aligned with our needs, and so far, it has not disappointed me. 

I would recommend the product as it provides everything users need right in one place, especially security controls. 

It may be a good idea, however, to have a separate product for security control and a separate product for email business flows to give a separation of duties. Instead of having everything in one place, it is sometimes best to manage business and security policies separately. Companies should have dedicated security and an effective email security gateway where they can control the security of an entire organization.

I'd rate the solution eight out of ten. It's very useful to be able to see everything in one central place. 

I am an administrator. I manage it as an admin for each and every inbound and outbound email.

The phishing and spam filters are the most effective features. There is also a trap feature that is most effective.

Sometimes it doesn't detect actual spam emails, and sometimes it catches normal emails, which is not spam. So I think the filtering should be improved in the future. I believe Proofpoint is already working on that.

The pricing is also something that could be improved. It's literally high.

AI is not yet fully enabled in this tool. Hopefully, in the future, it will work.

I have been using it for 3+ years.

I would rate the stability 8/10.

I would rate the scalability a seven out of ten. There are around 70,000 end users. It is used daily. As a admin, I have to use it daily for various use cases.

The customer service and support are good.

Positive

I believe Proofpoint is more effective in blocking spam and malicious emails than Exchange Online Protection because I've worked with both.

It has a better spam filter than Exchange Online Protection.

I don't have much experience with any other tool, but I know the basics of Exchange Online Protection (EOP). Mostly, I use Proofpoint.

EOP is included with Microsoft and is free. But even though Proofpoint is paid, it gives a lot of features. Its filters are better than EOP.

The initial setup has average complexity. It is on the cloud. 

It takes days, not hours. For the organization I work in, most of the data is on-premises. So, syncing takes time.

The deployment was done in-house.

It's time-saving because it catches a lot of spam and phishing emails. Users are fine with it, even though it's a little costly. It does its work.

It is expensive.

I would recommend Proofpoint Email Protection to other people. 

It's easy to use, even for those new to IT. The UI is simple and easy to learn. Many courses and articles are available if you want to learn more. It's easy and efficient.

Overall, I would rate it 9/10.

I am using Proofpoint Email Protection for blocking out spam and malware from the emails. Proofpoint Email Protection is linked to our Microsoft Office365

Proofpoint Email Protection has improved the way our organization functions by blocking threats.

The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats.

Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't.

In a feature release, phishing blocking could improve.

I have been using Proofpoint Email Protection for approximately one year.

Proofpoint Email Protection is a stable solution.

The scalability of Proofpoint Email Protection is good.

We have between 50 to 100 people using this solution in my organization.

I have not used the technical support from Proofpoint Email Protection.

I have previously used SolarWinds Mail Assure prior to Proofpoint Email Protection. The main reason we switched was that the price was better for Proofpoint Email Protection.

The initial setup of Proofpoint Email Protection is very easy. The full process took approximately 15 minutes.

We did the implementation of Proofpoint Email Protection in-house. It did not require a lot of maintenance. We only have to watch out for the quarantine list that gets emailed to us.

We have received a return on investment. Less spam is coming in through email. 

I rate the ROI of Proofpoint Email Protection a four out of five.

I rate the price of Proofpoint Email Protection a four out of five.

We evaluated other options before choosing Proofpoint Email Protection.

My advice to others is the solution seems to be good and stable with a very easy-to-use user interface.

I rate Proofpoint Email Protection a nine out of ten.

Proofpoint Email Protection is used as an email security platform to detect all kinds of malware, viruses, and unethical acts being done through email solicitations.

We've been dealing with Proofpoint Email Protection for at least three years. We've been providing the support for it and deploying it across different countries within the group.

Proofpoint Email Protection is stable enough, and it has a good image within the group. It's doing its job.

The initial setup for Proofpoint Email Protection is not too complicated. I won't classify it as complicated or complex, though it does require a certain level of technical skills to manage and run the platform, which is also required on similar platforms.

My clients pay for an annual subscription of Proofpoint Email Protection. Every client always finds it expensive, but I don't know how much they're paying for it. The price for the license could still be cheaper, in general.

I provide products to clients. I have clients who use a product for email protection that I provided: Proofpoint Email Protection. They use it in their corporate offices.

At this point in time, there's nothing that needs to be changed or improved in the tool. We have regular updates for Proofpoint Email Protection, so there's no specific need to change anything.

I have two to three clients using the tool, but globally, within our group, I don't have information on the total number of clients using Proofpoint Email Protection.

My company provides L3 support, and we reach out to Proofpoint for typical, vendor-type support, L4 support via a ticketing system.

I'm rating Proofpoint Email Protection eight out of ten.

The solution protects our mailboxes from phishing and scanning.

The solution is very user-friendly.

The flexibility of the solution can be improved. We have a history of a white labeling project that we completed with one of the largest worldwide telecom companies. We encountered a major issue with some blending cases, as it was almost impossible to meet the blending of colors or requirements expected by our customers within the white labeling project. This is not only a technical issue, but from a marketing perspective, it is also very important. A white hyperlink means that we have prepared a dedicated infrastructure specifically labeled. All parts of our service had to be labeled with a very specific brand, and it was very challenging to make it all happen.

I have been using the solution for a few years.

The solution is stable.

For customers unfamiliar with DNS settings, we created very specific instructions with informative graphics to make the process less complicated. If we had no knowledge, it could have been difficult, so we created several infographics to show the steps that needed to be taken, and it worked.

The time to deploy depends on if we have a dedicated person or team working on the deployment or if we have to pull someone off another job.

The implementation is completed in-house.

We have a very specific licensing setup for all the vendors we use for our infrastructure. The end customer is buying our solution, which can be for monthly or annual usage depending on our payment and business model. If someone is trying to test the imaging, the shortest period for testing is a free trial of either fourteen days or seven days or a paid period of one month. The customer does not need to worry about any licensing with Proofpoint, as this is included with our solution.

I give the solution an eight out of ten.

We have almost 1000 people using the solution.

I recommend the solution to others.