PRTG Network Monitor Reviews

We use PRTG to remotely check if devices are still online. It can also monitor temperature, traffic, and device connectivity. We configure it to send us alerts. For example, if a device exceeds a specified bandwidth, PRTG will send an email notification.

The email notifications are helpful, and the dashboards are user-friendly for people with little network monitoring knowledge. 

The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology.

We have been using PRTG since the start of the pandemic. 

I rate PRTG nine out of 10 for stability. We haven't encountered any problems.

I rate PRTG 10 out of 10 for scalability if you have the budget to buy the license.

I rate PRTG support eight out of 10. They respond immediately. 

Positive

I did trials of SolarWinds and PRTG simultaneously and decided to go with PRTG because it's user-friendly and easier to understand. 

I rate PRTG six out of 10 for ease of setup from a beginner's perspective. Total deployment time was about a month because we had to do some studying and revisions. It was a continuous process because we would think about some improvements and apply them step by step. Two people were involved in the deployment: the network admin and our network security admin.

The full version of PRTG is a little costly, and the free version is limited to only 100 devices.

I rate PRTG Network Monitor eight out of 10. I would recommend it. 

We primarily monitor Windows-based servers and services running within them. We also have some ties-in scripting into more bespoke areas, as well on our network.

We host a virtual environment running VMware in-house.

The historical data is used for looking at trends: Where we are versus where we were and whether or not additional loads may be our system. We are able to see this over a period of time, looking back historically.

The solution provides us with needed the feedback on our IT infrastructure. We use 12 monitoring servers, which we use to monitor our wide area network and router switches, so we do monitor bandwidth. From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime.

The immediacy of the alerting is the most valuable feature. My role is to keep our network up and running. We have a dashboard in the office and are able to see things almost in real-time, within a minute or two. This is the greatest benefit.

The scripting element allows the bespoke option, so I am not just tied in to what is provided out-of-the-box. We have created a few bespoke scripts, e.g., we have tied it into our phone system to do various things, like monitor SIP trunks. 

The product is flexible, and we can move outside the predefined probes. Although to be fair, there are quite a lot of those to choose from anyway. The out-of-the-box probes generally suit us fine.

There are so many out-of-the-box features to look at that there are very few things that we have had to write bespoke scripts for. We don't have a particularly diverse environment to monitor, since it is all very box bound, Microsoft products, and relatively new.

Although they are fairly comprehensive with what you can do with them, the mapping and dashboards are a bit clunky to set up. I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do.

I don't have an issue with the stability of the monitoring probes and the basic server. 

We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect. However, these don't affect the underlining monitoring.

We have started out with a 1000 probes. We're currently running, or have licenses for about 2500, running about 2000 individual probes on the system. It is showing a strain on the server. We are running on a Windows VM at the moment. We have somewhere in the region of 64GB and 4 Core running it. It is an okay server, but it is showing signs of a bit of a slow down, needing patches, updates, and reboots. It does take a while to come back to life.

We have added more probes to the solution. From the monitoring side, it is fine. However, using the server and rebooting, it is showing its age, especially if I have to restart services. Whether or not it is the application or the hardware that it is running on. 

It is doing the job for us and has scaled up from where it was originally.

If you are a small company with a few servers, the product is overkill. For a larger enterprise (like us), we have around a 120 Windows servers in our environment, and it seems absolutely fine. If you're a small company, you probably want more simple, straightforward products, as you don't need the features.

I haven't had that much reason to go to them. 

A colleague of mine primarily does the updates and patching version updates. We have had a couple of issues with incompatibility after the updates. Then, we have had cause to use the tech support. The issues aren't outstanding for too long.

Prior to implementing this, we had some very basic home written ways of determining things, like remaining space on disk. It was very fundamental and wasn't fit for the purpose. It was for when the business had half-dozen servers, and as we grew, it wasn't. We knew we needed something, so we looked around, settling on PRTG.

There wasn't an incident that lead us to implement the PRTG Network Monitor solution. Obviously, all systems will have issues now and then. We knew we had to put something in place, but there wasn't a specific incident or instance that drove us in this product's direction.

The solution provides us response times to issues, since we didn't have any of this type monitoring prior to putting PRTG in. The product has created a more robust environment. As an infrastructure manager, I am less at the mercy of staff members who are trying to find and work things out more quickly. There are just provided for me.

The initial setup was relatively straightforward, as there were a lot of basic elements out-of-the-box.

As soon as any probes are in place, there is feedback straightaway from the system.

We purchased it through our reseller and implemented it ourselves.

It does help the IT department prevent or mitigate downtime. It allows us to pick things up which might not have been picked up that would have caused downtime. While there is a cost saving, it's rather intangible and difficult to state.

We are licensed for 2500 endpoints.

I don't have any comparison with direct competitors. We have been using PRTG for the better part of possibly ten years now. We haven't found the feature set lacking. Everything that we have tried to do, we have managed to work with PRTG to do it.

I would be happy to recommend PRTG. I have no qualms with it whatsoever. 

It does what we need it to do and is flexible. There are some areas, like setting up dashboards, which could be improved upon. However, I have no major problems with the solution and no concerns with renewing next time around.

I find the functionality within the web interface very feature-rich (compared to other products), so I have very few reasons to use the desktop app.

The solution is used for infrastructure monitoring and for some limited automation and SNMP monitoring. If any parameters cross any threat, then it would trigger some healing, like restarting by sending some special commands.

The features I found valuable are its reporting modules and the graphs, along with SNMB utilization and the bandwidth utilization for reports.

Along with more room for automation, more room for advanced configuration can be integrated into the solution.

I have been using PRTG Network Monitor for almost ten years. I use it in my business company on my account. I am a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

Around 50 people in my company use the solution.

I am very satisfied with PRTG Network Monitor because it's easy. Also, I have been using it for a long time, either for configuration or providing any reports or support needed for PRTG.

I rate the technical support a nine out of ten.

Positive

On a scale of one to ten, where one means difficult to implement and ten means easy to implement, I rate it an eight.

The solution is deployed on the cloud and on-premises.

The ROI is currently looked upon at the management level.

It's a cost-efficient tool.

The reporting module is easy to configure. Also, it is easy and nice looking, with a nice presentation triggered for utilization and for monitoring health. Also, you can integrate as much vendor hardware as possible using SNMP, and it has easy configuration and troubleshooting. Along with the solution being cheap, there is also support from the vendor, which is its main point.

There are more powerful software solutions available apart from PRTG Network Monitor.

Overall, I rate the solution a seven out of ten.

My primary use case for the PRTG solution is network device monitoring. For example, if one of my Ubiquity access points goes down, PRTG will send an alert so that I can go and try to restart it and bring it back up before people start complaining.

This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky.

I have not had any problems with the stability of this solution. I have to reboot it once a year, which is a chance for me to do the updates anyway.

The scalability of this solution has gone smoothly for me so far. I am mostly using it just for pings, and because I don't have a ton of net flows going into it, I am not heavily taxing it. We have a couple of thousand devices that it i monitoring and we have had no problems.

I never had a reason to be in touch with the tech support for the solution.

The initial setup was pretty straightforward. It's an application that you can run on a Windows box. I have it running on a virtual Windows server, so it's not a standalone operating system, and it can come off as an application.

PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution. It costs about $500 a year, so if you're looking just to watch basic traffic and keep an eye on devices, it works fine.

I would rate PRTG Network Monitoring a seven out of ten.

Our primary use case for this solution is monitoring all our live servers, their resources and networking equipment like firewalls, routers, switches and network switches. Additionally, we have a bandwidth monitoring map deployed in PRTG Network Monitor to monitor our internet bandwidth continuously. The solution is deployed on-premises.

We have found the ESXi feature very valuable. It allows us to directly add individual VMs independently. We can also add the ESXi so each VM is considered a sensor, and each sensor can get all the resource parameters like CPU usage, memory usage and network usage. Everything is combined in one sensor, and we can utilize it. Unlike other competitors, this feature is only available in PRTG Network Monitor. Otherwise, we have to go with multiple sensors and it will be costly.

The product could be improved by being cross-platform friendly. A feature we would like to see in the next release is support for bare-metal servers. For virtual machines, we have many options in PRTG Network Monitor, but adding sensors to the bare metal servers is difficult because it does not support all ranges of servers. It has to have a much better database of custom servers and resources. Some of the new servers are not added in PRTG Network Monitor. They don't have the database now and we would be glad if they added more databases of server templates.

We have been using this solution for four years and are currently using the latest version.

The solution is stable.

The solution is scalable. Currently, we have about 15 people using it in our organization. These 15 people are in charge of deployment and maintenance. We intend to expand the usage to 2,500 licenses.

Our experience with customer service and support has been superb.

The initial setup is straightforward.

Deployment was done in-house and took approximately two hours.

I rate this solution a ten out of ten. The solution is good but can be improved by supporting bare metal servers and cross-platform friendly. I recommend this solution to all types of users because it doesn't require prior knowledge of other configuration sets. PRTG Network Monitor is user-friendly and takes just one click to install the solution in Windows. Amateurs with no previous knowledge of networking can use it because it is very user-friendly. SNMP configuration is straightforward, and unlike its competitors, it seems to be a user-friendly tool.

Additionally, it has a free version which can be used for 100 sensors. If it is a small-scale business they can use the free version with 100 sensors and utilize that as well. If it is for a big enterprise, they can have 2,500 to 10,000 sensors. They also have custom modes for payments. It is a superb product.

The solution's use cases depend on the number of interfaces you want to monitor. You have to calculate the values by referring to the licensing prices publicly published on their portal.

The solution has excellent redundant features. It also allows you to install two systems in one license, which is really good.

When you email the support team, they take three to seven days to respond and resolve simple issues.

The solution’s stability is fantastic.

PRTG Network Monitor is a very scalable solution. If you have good hardware and a good server, you can scale it up as much as you want.

The solution’s initial setup is very straightforward and user-friendly.

The software features, quality, manageability, and SLA system are fantastic. Based on my SLA, I can easily monitor and identify the service provider's bandwidth in real time. PRTG Network Monitor is a user-friendly solution.

The solution's integration is simple. You need to trigger the SNMP. It has two features. One is automatic detection, and the other is where you manually select and trigger your particular interface, and it should work. PRTG Network Monitor has some OID features in addition to network monitoring. If you know how to develop OID, the tool can work with other monitoring solutions.

PRTG Network Monitor is easy to manage, easy to use, and easy to operate.

Overall, I rate the solution a nine out of ten.

We're using PRTG for network, asset, and infrastructure monitoring. I have five network and infrastructure engineers using the solution, and we're not using it extensively. It's one of our secondary monitoring tools.

PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things.

One useful feature is PRTG's scripting ability. We can go into the system and create monitoring sensors, for lack of a better phrase. So I can look for something specific instead of just uptime or downtime on a specific asset.

PRTG's documentation could be improved.

I've been using PRTG Network Monitor for about a year.

PRTG's stability is fine.

We're not that big of an organization, so I can't say much about scalability, but we've had no problems with it.

I've had no contact with PRTG support.

In the past, we used SolarWinds. We switched to PRTG because it was more scriptable and customizable.

Setting up PRTG was straightforward and took a few hours.

After the initial acquisition cost, the license is about four grand a year.

I rate PRTG Network Monitor seven out of 10. If you are considering PRTG, you should take into account the fact that the data is going up into the cloud in a private, isolated console or a tenant in a multi-tenant environment. Just be aware of what you want to look for and know how to get it in terms of status, uptime, etc.

I am a partner company and use PRTG Network Monitor as a monitoring tool for our customers. We use it to monitor entire IT infrastructures, like AWS devices, and other IP kind devices.

PRTG Network Monitor helps us monitor the IT infrastructure for our customers without requiring significant downtime. The solution completes upgradation or migration within one to two hours, minimizing disruption.

PRTG Network Monitor is user-friendly and offers flexible alerting systems. It integrates well with mail alerts via SMTP, SMS, Teams, and Slack. We can monitor the entire IT parameters, including AWS devices, through the dashboard.

PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses. The solution could also enhance database observability and provide clearer pricing explanations when converting customers from perpetual to subscription models.

I have been using PRTG Network Monitor for three years.

The stability of PRTG Network Monitor is high. I would rate it eight to nine on a scale of one to ten.

The scalability for network monitoring is rated eight to nine ut of ten. However, for asset management and configuration comparing with other NMS technologies, it is less scalable.

PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct interaction or remote calls.

Positive

The initial setup of PRTG Network Monitor is very easy to use. There are no significant difficulties encountered.

PRTG Network Monitor used to be reasonably priced, but after changing to subscription models, the costs have increased. The solution remains user-friendly, which usually convinces customers despite the higher pricing.

I would recommend PRTG Network Monitor specifically for monitoring purposes. 

It is a suitable solution to monitor various IT devices and their internal performance. However, for comprehensive asset management or network traffic analysis, other modules or tools may be necessary. 

I'd rate the solution eight out of ten.