PRTG Network Monitor Reviews

We use the solution to monitor customer sites.

PRTG Network Monitor helps us quickly and easily discover a large number of sensors, so we can spend minimal time monitoring customer sites. This allows us to focus on other important tasks.

PRTG Network Monitor could develop more tie-up sensors so that we can get more detail on the monitoring system. We have a lot of tie-up devices, and many of them we cannot monitor. However, we have to go to the price of this product to monitor them. I hope that in the future, Paessler could develop more sensors.

Sometimes, our PRTG Network Monitor system crashes and a lot of sensors go down. I have to reboot the prop to get the system back to normal.

I would like PRTG Network Monitor to add backup abilities.

The solution can be more stable.

The technical support needs improvement.

I have been using the solution for ten years.

I give the stability of the solution a seven out of ten. We have faced a lot of crashes in PRTG Network Monitor in the past.

The technical support is not good. I was not happy with some of their responses.

The initial setup of the solution is complex and our environment relies on three PRTG systems to monitor many customers. In the event our PRTG Network Monitor was to go down, we would have a lot of problems as we would have to check the sensors manually.

We used a consultant for the implementation.

PRTG Network Monitor is very expensive. We pay around $100,000 per year for each installation. We have four installations, so our cost is $400,000 per year.

I give the solution an eight out of ten.

We haven't used other solutions because we think PRTG is the best monitoring system at this time.

We have 30 people using the solution in our organization, but we monitor around 200 customers.

I recommend the solution but it is very expensive and some organizations don't have the budget.

I use the solution to monitor the services for our customers or for ourselves.

The availability of services has been good. Getting the alerts for the critical services is quite helpful, and having the indicators of the business needs is great.

It's working fine. It gives us the information that we require so far.

The monitoring services it offers are great.

The solution can scale.

It is stable.

Technical support is helpful.

The initial setup isn't too complex. 

Having a Unix implementation or Unix installation could be an improvement. Right now, it's based just on Windows, and that's a problem for some customers. 

We'd like to see integration with other solutions like ServiceDesk software or an instant messaging app. We'd like to integrate all the information into other systems so that you can process and have different kinds of indicators.

I've used the solution for maybe 15 or 16 years. 

There is maintenance required on the server, database, and files. That said, it is stable. There are no bugs or glitches and it doesn't crash or freeze. 

I'd rate the ability to scale nine out of ten.

The scalability potential is high. I would rate the ability to scale eight out of ten.

We have about ten users using the solution in our company. They are all engineers.

We do hope to increase usage in the future. 

Technical support is good. They are fine. They are in Germany. They may take a day or so to answer; however, they normally get back to us fast and assist us.

Positive

We have used other solutions in the past. For monitoring, this solution has been great.

The initial setup is pretty straightforward. I'd rate it eight out of ten. It's very easy and not overly difficult to get everything set up.

The deployment times vary. It depends on the number of sensors, the type of infrastructure, et cetera. There are many factors, so you need to analyze every case.

We work with a couple of engineers dedicated to these solutions.

We handled the setup ourselves, in-house. We didn't need outside assistance.

I can't speak to the exact pricing. I don't handle licensing. 

We are using the latest version of the solution. 

We've deployed both on the cloud and on-premises.

Users need to know the solution to work with it effectively. They need to update and need to know all the specifics, including the features. 

Also, users need to know what to monitor and what they need to monitor. They need asset management. They need to know the critical services that they want to monitor so that it can be clear for the tool. Before the implementation before the installation, they need to do that - all the configurations.

I'd rate the solution eight out of ten.

PRTG Network Monitor is used to monitor internal network infrastructure servers. We use the solution to check to see if our equipment is up or down. 

The solution has helped our organization with proactive monitoring. It has made our infrastructure more reliable.

PRTG is a very flexible tool. The most valuable feature of this product is ping testing.

PRTG would be improved if it required less memory to run.

I have been using PRTG Network Monitor for five years.

This solution is stable. However, it does require a significant amount of memory to run.

PRTG Network Monitor is scalable because you can offload the work to remote probes. We have 150 users in our company.

One person was required to deploy and maintain the solution.

I would recommend to anyone that is thinking of implementing this solution into their organization that they start out small and use the free version, or the 500 sensor. 

This product is a good solution, overall I would rate it an eight out of ten.

I'm using the product on my virtual PC in a virtual environment. I use PRTG for monitoring the ping traffic. Whenever something goes down, it will alarm me, and maybe for the traffic and the bandwidth use as well. It helps me track traffic and uptime.

I really like the bandwidth, which is something critical for me. Whenever we argue over an ISP, we make sure that we have clarity of the bandwidth we are using.

The setup process is pretty simple.

The solution is scalable.

It's very stable. 

Limiting the bandwidth per host would be very good; however, that's beyond the capability of the PRTG. 

If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful.

We'd always welcome additional features. 

I've been using the solution for ten months. 

It's very stable. Whenever something goes down, or there's any change in the network, it will tell me. It'll send me an email. The SNMP feature is very helpful for me. It's very accurate over time.

We have just two users. However, we plan to expand the network and give people more access to the PRTG. Since we have all-time monitoring, someone should be online every second. Therefore, we will try to add more people and users.

It's very easy to scale the solution.

I have never actually been in touch with technical support. I have colleagues who have dealt with them. However, I have no experience with their services. 

I did not previously use a different product.

It was very easy for me to set up the product. They have this auto-discovery, and everything is online. Auto-discovery has helped a lot. So you don't have to go to configure everything individually. Everything will come up for you in just one click. 

If you have an enterprise, you should get help from PRTG pre-sale support as your setup may be a bit more complex.

In terms of ease of deployment, I would rate it 4.5 out of five. 

We don't really require any maintenance. Auto-discover should update automatically. If I need to add a custom sensor, then I just add it. 

I didn't have any outside assistance when it came to the implementation process. 

I just used YouTube and some online help from people that were not from the company.

I can't really speak to the licensing model. When we first signed up, there was some negotiation around pricing. Our purchasing department took care of that.

We have some sort of partnership with PRTG.

We are using the latest version of the product.

I'd advise people not to waste one more moment and start using it immediately.

I'd rate it ten out of ten.

Our primary use case for this solution is monitoring all our live servers, their resources and networking equipment like firewalls, routers, switches and network switches. Additionally, we have a bandwidth monitoring map deployed in PRTG Network Monitor to monitor our internet bandwidth continuously. The solution is deployed on-premises.

We have found the ESXi feature very valuable. It allows us to directly add individual VMs independently. We can also add the ESXi so each VM is considered a sensor, and each sensor can get all the resource parameters like CPU usage, memory usage and network usage. Everything is combined in one sensor, and we can utilize it. Unlike other competitors, this feature is only available in PRTG Network Monitor. Otherwise, we have to go with multiple sensors and it will be costly.

The product could be improved by being cross-platform friendly. A feature we would like to see in the next release is support for bare-metal servers. For virtual machines, we have many options in PRTG Network Monitor, but adding sensors to the bare metal servers is difficult because it does not support all ranges of servers. It has to have a much better database of custom servers and resources. Some of the new servers are not added in PRTG Network Monitor. They don't have the database now and we would be glad if they added more databases of server templates.

We have been using this solution for four years and are currently using the latest version.

The solution is stable.

The solution is scalable. Currently, we have about 15 people using it in our organization. These 15 people are in charge of deployment and maintenance. We intend to expand the usage to 2,500 licenses.

Our experience with customer service and support has been superb.

The initial setup is straightforward.

Deployment was done in-house and took approximately two hours.

I rate this solution a ten out of ten. The solution is good but can be improved by supporting bare metal servers and cross-platform friendly. I recommend this solution to all types of users because it doesn't require prior knowledge of other configuration sets. PRTG Network Monitor is user-friendly and takes just one click to install the solution in Windows. Amateurs with no previous knowledge of networking can use it because it is very user-friendly. SNMP configuration is straightforward, and unlike its competitors, it seems to be a user-friendly tool.

Additionally, it has a free version which can be used for 100 sensors. If it is a small-scale business they can use the free version with 100 sensors and utilize that as well. If it is for a big enterprise, they can have 2,500 to 10,000 sensors. They also have custom modes for payments. It is a superb product.

We are using PRTG Network Monitor mainly for real-time monitoring and communication in our environment.

The most valuable feature of PRTG Network Monitor is real-time monitoring.

PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management.

I have been using PRTG Network Monitor for approximately six years.

PRTG Network Monitor is stable.

I did not face any issues with the scalability of PRTG Network Monitor. However, I did not test it.

There are approximately 17 administrators using this solution in my organization.

I have not needed to use the support from PRTG Network Monitor.

The initial setup of PRTG Network Monitor is simple. It took approximately 15 minutes to deploy.

We did the deployment of PRTG Network Monitor in-house.

There is a license to use PRTG Network Monitor and it is annually.

We have evaluated a lot of software and we found PRTG Network Monitor the best solution.

It's a good solution regarding real-time monitoring only, but for the site of the operation, you can't rely on it without any other solution to fit all use cases.

I rate PRTG Network Monitor a five out of ten.

It is great for service level agreements and can comply fully with internet monitoring or any interface such as hardware or network interfaces and database instance. Irrespective of the MID, it can detect and monitor it. It is a vast platform and can make the cluster for the DC and DR. If one is down, it'll last shorter than the second one.

We prefer to use the PRTG because it has a low price. We provide solutions to the customer, and customers always prefer to pay less for the best output and quality. In addition, the solution allows customers to monitor anything within their network. For example, they can monitor their servers, application levels and virtualization instances.

The technical support service should be improved and is not as good as Cisco. However, PRTG support is better than before as they now have remote and TeamViewer support. Before, it was only based on mail communications and forum discussions. Irrespective of this improvement, the technical support response time is still prolonged, and the reservation can be better. I rate the response times a six out of ten. We've had very good experiences with Check Point, Juniper, and Cisco technical support.

Regarding additional features, currently, the default database has some limitations. There is a specific capacity that it can trigger. So, if they can make the enterprise-grade DV integrated, then a separate part will be needed to integrate. We want to customize every six months and do not need data older than six months.

It is the best solution. Personally, in my 20 years of experience working with monitoring systems, this is the best. Their software is very light and fast. Everything is great except the technical support response time. If they improve this, I'm sure it will be a top-class product competitor.

We have been using this solution since 2006. The price is user-friendly, and the monitoring system is sound. The solution has a clear advantage as it can monitor per second. We use the enterprise paid version.

It is a stable solution. The performance is excellent, and the reporting system is good. We can customize, and if we want to detect a particular time in demand or an outage for a service provider, we can easily identify it.

It is straightforward to scale, similar to SolarWinds.

The setup is very easy, and for someone with no experience, which a few clicks, they can figure it out. However, if you want to integrate at a wide level, it will require some experience. I rate the setup a ten out of ten.

The deployment was short and took just about two to three minutes.

We provide maintenance services to customers, and this solution is suitable for larger companies. Most of the companies we work with are banks and government organizations, and if we include the interfaces, we are about 4000. It is also suitable for smaller companies, which can easily purchase the solution with minimal cost.

Regarding ROI, we can easily use and afford the licensing costs for a small office of about 100 to 200 users. This is impossible from the NPM, as they have the minimum interface values they must process.

PRTG Network Monitor is a very affordable solution compared to other solutions. Other solutions cost nearly double or triple the cost. Not only is the pricing reasonable, but the quality is also.

The licensing cost depends on the number of interfaces. The details for the enterprise are published on their website, and because we partner with them, we receive a 15% discount. They do not customize their products for specific customers. Other solutions like SolarWinds and Cisco do not provide product customization support, but PRTG Network Monitor includes documentation for customization to the particular interface. For example, we wanted to monitor 300 SNMP nationwide and try to integrate them into the online UPS. It was very tough because no MIB value was published on their website. We had to request it, and they generated the script and made the MIB value, allowing us to initiate.

I rate this solution a nine out of ten. Regarding advice, comparing WhatsUp Gold and PRTG and SolarWinds NPM, I would always recommend PRTG. They integrate a lot of features. Every month, we get the latest updates and better features within the support service and maintenance contract. The updates are free and included in the cost.

NPM is aware of the five-second values compared to other solutions, and PRTG has the first-second values, so it is very high. Therefore, for any incident within five seconds, PRTG can detect it. PRTG is the par, and it stands with the interface-based licensing category. But NPM's licensing category is different. It is the business policy of the individual which doesn't make sense.

We are working with a web version of PRTG Network Monitor.

I use PRTG Network Monitor for the monitoring of all my switches and backbone infrastructure in my hotels. This includes my remote sites and for the monitoring and notification of our business lines in our hotels and traffic monitoring.

The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available.

When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve.

I have been using PRTG Network Monitor for approximately six years.

The stability of PRTG Network Monitor is good.

PRTG Network Monitor is scalable and easy to scale.

We have a lot of viewers using PRTG Network Monitor but we only have approximately four administrators using it.

I have not contacted technical support. We did at some point have technical issues but the online technical documentation is rich, and we never had to call for support.

I have not used any other solution other than PRTG Network Monitor.

The initial setup of PRTG Network Monitor is straightforward. The setup is very dynamic and took us approximately one month to have some data, and devices in it. We referred to a lot of documentation that was very helpful.

We were not very fluent in the software. 

I rate the initial setup of PRTG Network Monitor approximately three out of five.

The deployment of the PRTG Network Monitor was done in-house.

There is not a lot of maintenance. We do regular updates and we do add quite a lot of devices on a regular basis.

We have received a return on investment using PRTG Network Monitor. We're able to do proactive support to tackle an issue before it collapses. There is a return on investment, but it's something quite hard to explain to non-IT personnel.

We have unlimited devices and sensors, and it is a bit pricey, but we do have unlimited sensors. With all things considered the price is fine, related to the solution itself. PRTG Network Monitor is good value for money.

I rate the price of PRTG Network Monitor a four out of five.

A price decrease would be welcomed by the financial and accounts departments.

We did not evaluate other options.

I would recommend PRTG Network Monitor to others and the main reason would be to have visibility of the traffic from all the lines. For example, the visibility on the status of devices, up or down, threshold configuring, and notification of capacity being overused on the line before they collapse. We are able to take action with the suppliers and with service providers before the service gets interrupted.

I rate PRTG Network Monitor an eight out of ten.

PRTG Network Monitor is used for monitoring internet service providers, and we want to receive the downtime of the network devices mapped. PRTG Network Monitor is hosted in a local host server in our three data centers.

The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for.

PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time.

I have been using PRTG Network Monitor for approximately four years.

PRTG Network Monitor is stable.

We have approximately 3,000 users using PRTG Network Monitor in our organization.

I have not used the support from PRTG Network Monitor.

The setup of PRTG Network Monitor is simple. The deployment can be done in a few hours.

We pay for PRTG Network Monitor annually. The price is approximately 10,000 rupees annually.

The solution performs well.

I rate PRTG Network Monitor an eight out of ten.

We use this solution for security and supervision of our network. There are two people using PRTG Network Monitor in my company.

The solution is deployed on a private cloud with Microsoft Azure. 

It allows me to detect problems with the network, and it helps users propose the solution to resolve the problem.

The difference between PRTG and other products is that PRTG is integrated on Windows. 

This solution is a good product so far, but I haven't been using it long enough to know how it could be improved.

I have been using this solution for two months.

It's stable.

It's not complex. We used eight people for deployment.

It's expensive to maintain. There are no costs in addition to the standard licensing fees.

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it.